M O H A M E D S A I D H A S S A N

Villa 1435, St.46/53, district 3, October City Giza- EgyptMobile phone: 002- 01155115581 E-mail mshd.1000@gmail.com

OBJECTIVESeeking a challenging position in reputable organization where I can improve my abilities & gain experience.

PROFIOSSIONAL EXPERIENCE01.10.14 till Present ( Le Royal Holiday Resort )Revenue Manager

01.04.13 till 30.09.2014 ( Le Royal Holiday Resort )Reservations Manager

Le Royal Holiday Resort is a five stars hotel 426 units, located in Sharm El Sheikh – Egypt. (Opening Team).

- 01.07.12 till 31.10.12 ( Xperieince Kiroseiz Parkland Resort )Reservation Manager

Xperieince Kiroseiz Parkland Resort is a five stars hotel 700 units, located in Sharm El Sheik – Egypt.

- 01.09.08 till 30.06.12 ( Coral Beach Rotana Resort Tiran )Reservation Manager

- 08.09.07 till 31.08.08 ( Coral Beach Rotana Resort Tiran )Assistant Reservation Manager

Coral Beach Rotana Resort Tiran is a four stars hotel 367 units, located in Sharm El Sheikh – Egypt.

-02.05.07 till 07.09.07 ( Reef Oasis Beach Resort)Reservation Supervisor

Reef Oasis Beach Resort is a five stars hotel 900 units located in Sharm El Sheikh – Egypt.

-19.12.05 till 26.04.07 ( Coral Sea Oriental Resort )Reservation Supervisor

Coral Sea Oriental Resort is a five stars hotels 350units located in Sharm El Sheikh – Egypt.

- 13.03.05 till 07.12.05 ( Sea Club Hotel)Reservation Supervisor

Coral Sea Resort is a five stars hotel, 369 units located in Sharm El Sheikh – Egypt.

- 09.07.04 till 13.03.05 ( Sea Club Hotel)Reservation ClerkHandling Reservation department reporting to the FOM, Sea Club Hotel is a five star hotel 350 units located in Sharm El Sheikh – Egypt.

AWARDS & HONORS-“December 2006” Thanks letter from the management in Coral Sea Resort.

- “August 2005” Employee of the month in Sea Club Resort.

- “November 2006” Employee of the month Coral Sea Resort.

TRAINING COURSES & STAFF ASSISTANCE• Revenue Management Training in Villa Rotana, Rimal Rotana

and Rihab Rotana hotels in Dubai –UAE- July 2010.

• Staff assistance in Al Marwa Rayhan by Rotana Hotel- Makkah- KSA, July 2011 on all Revenue Aspects.

• Creativity & marketing training sponsored by the International Development of Ireland (IDI) & arranged by the Egyptian Hotel Association (EHA).

• Human resource & leadership Skills training sponsored by the (IDI) arranged by the (EHA).

• Service Excellency sponsored by the (IDI) arranged by the (EHA).

• E- Commerce & E- Marketing training sponsored by T-Vet in corporation with the European Union.

• Presentation skills & interview skills training course at the Future Generation Foundation.

• Health & Safety Training sponsored by the NIOSH ( National Institute of Occupational Safety & Health).

• EPR (Employee Performance Review).

• Train the Trainer program arranged by Rotana Hotel Management.

• Front office skills development, sponsored by EHA.

• Upselling and sales techniques sponsored by EHA.

• Handling guest complain, guest satisfaction, exceeding guest expectation.

LANGUAGES SKILLS Arabic : Mother Tongue

English : Very Good

COMPUTER SKILLS Microsoft Office Programs professional user (Word, Excel, Access, Power Point, Outlook, plus excellent Internet Research Skills.

HOTELS SYSTEMS: Opera, Suite 8, Fidelio 7.13, Libika, Room Master, Fidelio 6.20, Vision.

EDUCATION- 1996:2000 Cairo University, Faculty of Literature.

Philosophy Section.- 2002:2003 Future Generation Foundation Cairo-university branch.Basic Business Skills Acquisition Program (BBSA).

REFERENCESLe Royal Holiday Resort: 002- 069-3604440Coral Beach Resort Tiran.002-069- 3603444Coral Sea Resort:002-069-3710500Sea Club Hotel: 002-069-3710170