mohamed sami
TRANSCRIPT
CURRICULUM VITAE
Mohamed Sami Abdul Shakour Ali
PERSONAL DATA
Nationality : EgyptianPlace of Birth : Mansoura, EgyptCurrent Location : International City, Dubai.Date of Birth : 01 Sept 1981Civil Status : SingleLanguages Spoken : English, ArabicHeight/Weight : 169; 71 kg.Telephone : +971505020520Visa Status : Employment Visa, Exp. Date: 16-01-2018.Email : [email protected]
EDUCATION
El Mansoura University, Egypt - Faculty of CommerceBachelor Degree, Accounting Major.
WORK EXPERIENCEEtisalat Telecommunications, Dubai, UAEBranch Duty Manager January 2016 till Present
Job Duties: Manage daily operations of branch in the absence of Branch Manager. Assist Branch Manager in implementing business development strategies for
assigned branch. Provide warm, friendly and welcoming atmosphere for both employees and
customers. Provide Quality and exceptionally services to customer. Assist Branch Manager to achieve sales targets. Select, train, supervise and evaluate the branch staff to enhance individual
productivity and enable them to function according to job description. Assist Branch Manager to operate the branch in line with company procedures
and policies. Ensure the facility is kept clean, safe and orderly. Resolve customers complaints promptly and efficiently. Ensure operational excellence and integrity of the branch. Monitor employees KPIs such as customer's handling and waiting time. Develop action plans to enhance operational controls and optimize customer
service.. Assist in performance appraisals and compensation activities for employees.
Etisalat Telecommunications, Dubai, UAESenior Sales and Customer Service Executive April 2012 till December 2015
Job Duties: Sell telecommunications products and services to both individuals and companies.
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CURRICULUM VITAE
Mohamed Sami Abdul Shakour Ali
Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments.
Leverage the CRM system to develop prospecting and sales strategy that ensures high activity and effective closing ratios.
Book and install new lines/circuits/bundles/services to meet monthly quotas. Write and submit accurate orders. Design customized, cost-effective solutions for the client. Maintain open and effective lines of communication throughout the organization
to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship. Capture and review any competitive intelligence gathered and proactively
communicates this information to marketing. Define personal and corporate revenue objectives. Achieve monthly sales targets with all telecommunications products.
Pronto Mobile Services (Mobinil Agent), Mansoura, EgyptSales and Customer Service Executive Jan. 2010 – Aug. 2011
Job Duties: Help customers choose the right cell phone and calling plan. Greeting customers, answering questions about cell phone features and service
plans and handling complaints. Show customers how to use the features on their cell phones. Troubleshoot basic technical problems with cell phones and accessories Update customer account information as necessary to handle billing issues and
refunds.
Jaz Mirabel Resort, Sharm El Sheikh, EgyptCost Control Clerk June 2008 – Dec. 2009www.jaz.travel 1001 rooms, 8 F&B outlets, recreation facilities and spa with beauty centre
Job Duties:-Is to assist the cost controller:
To administrate sound cost control systems and procedures within the hotel in order to maximize profits, although keeping a consistent level of high standards of quality and services, and providing management with all needed costs related information.
Controls all purchasing procedures relating to quotations, purchase orders and price comparison.
Controls that all receiving procedures are adhered to. Controls that all storing and issuing procedures are followed. Issued daily food cost reports. Issues the monthly F&B cost report with all pertaining calculations, comments and
analysis. Participates in the receiving process very often to investigate quantities, quality of
products and if the receiving procedures are followed. Issues actual cost calculations for specific banquets comparing it to the potential
cost. Issues receipts updated costs for items with purchase prices increasing above
expectations for F&B management review and decision to increase sales prices. Performs any other duties as required.
Iberotel Club Fanara & Residence Hotel, Sharm El Sheikh, Egypt
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CURRICULUM VITAE
Mohamed Sami Abdul Shakour Ali
Cost Control Clerk August 2006 – May 2008 Receiving Clerk April 2006 – August 2006Store Keeper Jan 2006 – April 2006
378 rooms, 3 F&B outlets plus 4 bars, banquet fhttp://www.jaz.travel/destinations/egypt/sharm-el-sheikh-hotels/iberotel-club-fanara.aspx
Job Duties for the Store Keeper: To collect goods destined for the storeroom from the receiving area as soon as
possible. To be responsible for the security of merchandise on inventory and to control
goods received and properly record all issues. To properly store all merchandise and maintain perpetual inventory records. To keep storeroom and cold rooms in a clean and orderly condition at all times. To review inventories for obsolete and slow moving items and brings any such
items to the attention of management for disposal. To make period checks between perpetual records and actual stock and
inventories any discrepancies. Perform any other duties as required.
SYSTEMS
Microsoft Office (Word, Excel, Power point & Outlook), Fidelio Food & Beverage Hotels Operating Systems Ver. 6.2, Sun Back office Accounting Systems, Oracle Financials (Ver. 11i), CBCM Telecom Systems. INTERESTS / SKILLS
Football, reading, internet.Supervisory and Leadership, hard work spirit, v. Good communication and selling skills.
REFERENCES
Upon request.
Thanks for your attention and time
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