Curriculum Vitae of Mohamed Abd Elwahab

MOHAMED ABD ELWAHAB E-Mail: mabdelwahabeg@gmail.comMobile No.: (+971) 50-5295011

Address: 307 Burj Saif, Beside Old Emirates Petrol Station, Alqasimiyah, Sharjah, U.A.E.

QUALIFICATIONS PROFILE

Performance-driven, results oriented and experienced professional in the field of customer service and management.

Excellent communication skills Good presentation skills and good speaker Excellent time management, self-management skills and creativity Accurate and precise about details Good problem solving skills Show initiative and like to finish the assignments before the deadlines

PERSONALITY

A dedicated team player with demonstrated abilities, who can add value to business/organization, passion, productive ideas, enthusiasm and out of the box thinking with practical work experience.

Self-motivated, comfortable in taking initiative and works independently Can accept challenges, responsibilities and adapts instantly to all types of

situation Can work under pressure and meet deadlines Have excellent communication and interpersonal skills Track record of being pro-active and performance oriented Enthusiasm to train and be trained and accomplish Company goals Sincere, honest, dedicated, flexible and has good work ethics

EXPERIENCE

TOYOTA - Al-Futtaim Motors – Dubai- U.A.E. (June 2014- Present)World’s Largest Auto maker

Toyota Sales Executive (Al-Badia Showroom)

Selling of new cars, demo cars, insurance, accessories, service contracts Manage to generate and qualify prospects as well as process sales leads Responsible in maintaining customers and prospects databases

Continued…

Demonstration of unit to qualified prospects Confidently builds rapport and good relationship with customers Handle customers concerns, objections and after sales service Achieve monthly quotas and maintain revenue goals by quarter and year to date

Dubai Islamic Bank (January 2013 – April 2014)WORLD’S FIRST ISLAMIC BANK

Personal Finance - Sales DepartmentSenior Sales Executive

Meeting various potential customers in regards with sales, explaining various offers by Dubai Islamic Bank and comparing it with other banks

Ensure monthly targets are met Preparing daily reports for immediate manager's reference Interfaced with a wide range of customer and employees from a variety of

backgrounds

QATAR AIRWAYS (September 2006 - November 2012)WORLD'S BEST AIRLINE 2011 & 2012

CABIN SENIOR - (TEAM LEADER) - CABIN CREW DEPARTMENT Welcoming passengers and provide them with 5 star service and hospitality while

on-board A team leader who is responsible for cabin crew and customers safety, trained to

lead crew to deal with security and emergency situations Handling customers’ complaints professionally, giving the best effort to customer

satisfaction and report to the company through E-VOYAGE REPORT SYSTEM Promoting company's products SALES on board such as Duty Free Products Delighting customers, above and beyond the call of duty

SHERATON HOTEL – HURGHADA - EGYPT (MAY 2004 - MAY 2006)

RECEPTIONIST Handling confirmation with reservations Welcoming guests in a pleasant manner and housing guests as well Providing guests with all hotel services, offers, facilities and procedures Handling guests’ queries and offer help Answering phone calls

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EDUCATION AND CREDENTIALS

Bachelor’s Degree in Home Economics – Egypt 2002

Certificate in First Class & Business Class Hospitality Training

Safety & Emergency procedures & First Aid courses. (Theoretical & Practical)

Certificates of Appreciation for Excellent Performance from Qatar Airways

Leadership Course & 5 Stars Customer Service Course "Cabin Senior"

Grooming Course, Public Relations and Conflict Resolving courses

Toyota Way Sales Management.

Toyota Certified Sales Executive- Toyota Passport.

Toyota Dubai-UAE- Al-Futtaim Motors - Basic Training Modules

Toyota Customer Service Refresher Training

Toyota Basic Skills in Customer Service

Toyota Culturization: Customer Satisfaction

COMPUTER PROFICIENCY

Well conversant and familiar with computer environment with knowledge and experience in Microsoft Office and Internet.

PERSONAL DATA

Date of Birth : 01-11- 1981Nationality : EgyptianPassport No : A00966859Emirates ID No : 784-1981-0795375-8Marital Status : Married Gender : MaleLanguage Skills : Arabic (Native) / English (Fluent)Driving License : 1884702 (Light Vehicle) - (Dubai-UAE)

I hereby certify that all information above is true and correct to the best of my knowledge and if given a chance, rest assured that I will do my best to be an asset to your company.