ATTACHMENT MONASH PUBLIC LIBRARY SERVICE STRATEGIC PLAN: 2012-2015 WHO ARE WE Monash Public Library Service is a focus for community engagement, providing opportunities for life-long learning, social interaction, cultural inspiration and meaningful partnerships.

The City of Monash is one of Melbourne's most populous municipalities, in 2011, the Monash was just under 169,300 residents. It is located 20km south east of the CBD in one of Melbourne’s growth population corridors.

In 2011, Monash had 86,509 residents, or 51% of residents who were born in Australia and 75,806 residents, or 45% who were born overseas. This is significantly different from Greater Melbourne, which had more residents who were born in Australia (63%) and less residents born overseas (31.5%).

Monash has a larger proportion of residents who speak Mandarin, Greek and Cantonese than that of the Melbourne Statistical Division and a larger proportion of people in the older age groups (60+) compared to the Melbourne Statistical Division. Monash Public Library Service (MPLS) commenced operations in 1994 with the amalgamation of the former Cities of Oakleigh and Waverley. The Library Service has five library branches; Clayton, Glen Waverley, Mount Waverley, Oakleigh and Wheelers Hill which are open a total of 306 hours per week. A service point at the Mulgrave Neighbourhood House is scheduled for September 2012. MPLS supports two historical societies by providing facilities and support at the Oakleigh Federation Centre and at the Mount Waverley Library. The library also provides a Home Library Service for people who cannot access the library, specialist collections in 15 languages and a web site at www.monlib.vic.gov.au which provides around the clock access to our online catalogue and databases. In 2011 Monash Public Library Service:

• Issued 2,053,527 items, including 205,623 loans of material in languages other than English

• had 1,050,597 customer visits • purchased 44,544 new library resources • hosted 137,176 public internet sessions • answered 81,866 reference enquiries • held 1,621 programs or activities which were attended by 55,240 people.

Community satisfaction:

The library is highly valued by the community. Each year the Department for Planning and Community Development (DPCD) coordinates a Community

Satisfaction Survey for Local Governments to measure how Victorian residents' rate the performance of their Local Government. Libraries are part of the Recreation Services and this area has achieved the highest rating (average of 74) across Council since 2008.

VISION We aspire to be a world-class vibrant community library which builds connections and embraces literacy, learning and leisure.

WHAT WE VALUE • Our diverse community • Innovation and excellence • A collaborative approach • Leadership with integrity • Education and life-long learning • Our staff team

WHAT WE DO

We provide a dynamic and responsive public library service through: • our network of five libraries, community service points and interactive web

presence, • professional staff who facilitate access to the rich array of human knowledge and

expression, • the connection of individuals to local and global communities, and • an engaging range of activities for all ages that reflect our identity and celebrate

our diverse community. HOW WE DO IT

• provide access to a range of relevant resources that meet the needs of the community,

• develop and maintain appropriate infrastructure, • professional and well-trained staff to meet operational requirements, and • maintain a responsible, balanced budget program.

PEAK BODIES

Monash Public Library Service is a member of Public Libraries Victoria Network (PLVN) the peak body representing Victorian Public Libraries. PLVN provides a forum for discussion of library issues; promotes collaboration between public libraries and is a focus for strategic relationships with the following organisations:

• Australian Library and information Association • Councils and Regional Library Corporation Boards • Municipal Association of Victoria • Department of Planning and Community Development • Library Board of Victoria • State Library of Victoria

• National Library of Australia The Library is an institutional member of the Australian Library and Information Association (ALIA). ALIA is the professional organisation for the Australian library and information services sector that seeks to empower the profession in the development, promotion and delivery of quality library and information services to the nation, through leadership, advocacy and mutual support.

METHODOLOGY The development of this strategy included a number of library and Council staff consultations, regular feedback from the community and a review of City of Monash policies and industry literature.

City of Monash policies referenced included:

• Monash Public Library Service: Library Plan 2009-20012

• Monash City Council Pan 2009 – 2013 • Action Plan for Young People 2009-2012 • Public Health & Well Being Plan 2010-2013 • Monash Municipal Early Years Plan 2009-2012 • Monash Baby Boomers Strategic Action Plan 2010-2014 • Positive Aging Action Plan 2010-2014 • Disability Access and Inclusion Framework and Action Plan 2009-2013, and • Multicultural Framework and Action Plan 2010-2014.

External / industry literature consulted included:

• Ministerial Advisory Council (MAC) on Public Libraries – Tomorrow’s Library: a discussion paper. Melbourne, Vic.: DPCD, 2012,

• Public Libraries Victoria 2011 Annual Report, • Social Cities/ Jean Frances Kelly. Melbourne, Vic. Grattan Institute, 2012

(Grattan Institute Report No. 2012-4), • Dollars, sense and public libraries: the landmark study of socio-economic

value of Victorian public libraries. Melbourne, Vic.: State Library of Victoria, 2011,

• People Places: a guide for public library buildings in NSW. 2nd ed., Sydney, NSW: State Library of NSW, 2005, and.

• The Victorian Charter of Human Rights and Responsibilities.

Consultations included: • Monash Public Library Service staff consultations, • City of Monash staff consultations, and • Online feedback via the library’s website.

IMPLEMENTATION

The Library Services Strategic Plan will be implemented over a period of three years. In June of each year, a progress report will be submitted to Council that identifies the status of the identified actions for the appropriate year.

Four themes have been developed that encapsulate the priority issues identified in the consultation sessions and key Council strategic plans.

• Community Engagement • Resources and Spaces • Staff • Marketing

Each of these themes has a number of high level goals that describe and elaborate on the aim of the themes. Each goal contains measurable actions that detail how the goal will be achieved.

It is intended that the Library Services Strategic Plan 2012 – 2015 will inform the development of the annual Library Business Plan, Strategic Operational Plan and the individual work plans of all relevant staff. This Strategic Plan will also inform the Corporate Risk Management Plan, Business Continuity Plan and the Corporate Budget Process.

In the implementation of the Strategic Plan it is also intended that an Annual Planning Day occur at which Library Staff discuss the implementation of the Plan, and creatively collaborate on recommendations for continuously improving the services of the Monash Public Library Service. The Planning Day will also be informed by developments in the library industry, the current economic and social climate and recommendations and suggestions from the community.

KEY TO ABBREVIATIONS: CEA: Community Engagement Librarian: Adult CEY: Community Engagement Librarian: Youth CLO: Coordinator Library Operations CRS: Coordinator Resources & Systems DIL: Diversity & Inclusion Librarian ESL: Electronic Services Librarian LMT: Library Management Team LTL: Learning Technologies Librarian MCIA: Manager Community Information & Arts OAL: Older Adults Librarian SDL: Services Development Librarian/s

KEY THEMES 1. COMMUNITY ENGAGEMENT We recognise that our libraries are integral to the wellbeing of our community and that they are valued as places of safety, connection and information. We actively seek to form meaningful partnerships with the community in order that we can strengthen capacity, provide equity of access and encourage cultural awareness 1.1 GOAL. Develop and enhance partnerships to build community capacity and address issues of social isolation in the Monash community. 1.1.1 Research user and non user needs of the MPLS. 1.1.2 Develop new opportunities for partnerships with:

• Emerging communities • Culturally and Linguistically Diverse (CALD) communities • International students

1.1.3 Build on existing partnerships and expand partnerships with various community groups, such as:

• AMES • Probus • Neighborhood Houses

1.1 4 Develop a community partnership action plan to ensure that the library service regularly engages with targeted community groups. 1.1.5 Develop an action plan in consultation with Council staff to increase engagement with CALD women. 1.1.6 Increase library support to young people by maintaining connections with groups such as:

• Monash Youth & Family Services (MYFS) • Schools • Maternal & Child Health Centres • Early Learning Centres

1.1.7 Continue to support Baby Boomers and those in the community aged 75+

1.2 GOAL. Provide opportunities that strengthen community wellbeing. 1.2.1 Develop whole-of-life literacy strategy.

1.2.2 Assist local history and heritage groups to develop and maintain strategies and processes that support archiving, promotion and display of local history materials to ensure ongoing maintenance and access to the record of life in Monash. 1.2.3 Support the delivery and development of library services within Victoria and Australia by collaborating with peak library organisations, including Public Libraries Victoria Network (PLVN) and the Australian Library and the Information Association (ALIA). 1.2.4 Investigate increased volunteer opportunities and work closely with Monash Volunteer Resource Centre (MVRC) to implement these opportunities. 1.2.5 Develop a series of information/education sessions on topics of community interest e.g.

• sustainability,

• technology and social media,

• retirement and financial planning,

• resume and job seeking skills.

1.2.6 Ensure that ecologically sustainable practices are employed in library operations wherever possible.

2. RESOURCES & SPACES

The Monash Public Library Service will continue to provide collections for users that will meet their learning and recreational needs. We will be mindful that the content and condition of our collections are important to the quality of our service and so we will continue to develop our Collection Development Policy and Collection Management Guidelines. MPLS will provide library resources in a variety of formats to meet the needs of our diverse community. We will guide our community in the use of new technologies that will assist them in lifelong learning, recreation and cultural enrichment. MPLS is committed to expanding public access to information through electronic means as well as providing a responsive and efficient library management system.

The importance of attractive, functional and comfortable library buildings in contributing to a welcoming and safe environment for customers and staff cannot be overestimated. Monash Public Library Service is dedicated to providing well maintained, accessible and innovative library buildings that best meet the study, information, recreation and work requirements of its users. MPLS is also committed to environmentally sustainable practices in the provision of plant and equipment in library buildings. 2.1 GOAL. Provide accessible services and collections to our diverse community that fosters lifelong learning, encourages love of reading and builds literacy.

2.1.1 Ensure that the Collection Development Policy is current and relevant to the changing needs of the Monash community through

• liaising with community focus groups, • monitoring ABS statistics and City of Monash demographic studies, • reviewing professional peak body research findings, and • analysing trends in the local and international publishing and library

industries. 2.1.2 To provide resources for current and identified emerging CALD communities. 2.1.3 In accordance with Council’s Disability Action Plan review the provision of library services to people with disabilities. 2.1.4 Provide a library service point at Mulgrave Neighbourhood House. 2.2 GOAL. Promote libraries as portals where the community can connect to the wider world through electronic access and resources. 2.2.1 Ensure that online content is relevant, functional, attractive and accessible. 2.2.2 Review the provision of library services to people with disabilities in relation to technological services. 2.2.3 Investigate viable and affordable e-book solution for MPLS. 2.2.4 Monitor National Broadband Network (NBN) rollout and ensure MPLS. involvement in the delivery of relevant information to the Monash community. 2.2.5 Investigate and implement as appropriate access strategies for mobile devices. 2.3 GOAL. Provide systems and technology to achieve excellent customer service. 2.3.1 Review library internet services in light of contemporary risk management issues. 2.3.2 Review current Library Management System (LMS) against alternative systems, including collaborative arrangements to ensure that MPLS has the best system for our needs. 2.3.3 Investigate options for a Content Management System for the MPLS website which will allow responsive views and easy updating/management 2.3.4 Conduct an ongoing review of the viability and value of adopting developments in library technology such as Radio Frequency identification (RFID) and NBN to support LMS processes. 2.3.5 Investigate non-cash methods of customer payments.

2.3.6 Identify an improved method of providing community information online and in print. 2.3.7 Pursue the integration of Council and MPLS email processes. 2.4 GOAL. Ensure that library buildings provide safe, welcoming and functional spaces for the evolving needs of the Monash community. 2.4.1 Contribute to the working group that is developing a master plan for Glen Waverley. 2.4.2 Ensure that wherever possible new or retrofit design of library facilities, including furniture selection, is in accordance with council’s Sustainability Road Map and soundly based on best practice ecologically sustainable design [ESD]. 2.4.3 Conduct an annual Occupational Health and Safety audit of Monash Public Library Service and Monash Federation Centre. 2.4.4 Ensure a scheduled replacement of furniture, fittings and equipment (FFE) is budgeted. 2.4.5 Conduct an annual audit of all MPLS plant. 2.4.6 Work with Asset Management staff to implement a structured and service driven approach to maintenance and development of library buildings. 3. STAFF The Monash Public Library Service recognizes that the strong commitment of a skilled, creative and enthusiastic work team is a vital factor in achieving the objectives of our Strategic Plan. We will invest time and resources into developing the capacity of staff to meet the organiSational, technological and social challenges that will emerge in the next three years. 3.1 GOAL. Retain and recruit staff that are passionate about providing excellent service to the community, who are well-trained and are confident team members, and are ready to take on the challenges of the future. 3.1.1 Collaborate with Organisational Development to implement the staff recognition program. 3.1.2 Comply with staff training priorities as identified in external audits and performance appraisals to ensure that the working environment is healthy, safe and promotes wellbeing.

3.1.3 Seek internal and external training opportunities for staff to enhance professional knowledge and experience. 3.1.4 Ensure that new staff are quickly familiar and comfortable with a new work environment by providing a comprehensive induction experience. 3.1.5 Ensure that all staff contribute to the development of the Strategic Plan and other key plans. 3.1.6 Promote a work culture of continuous improvement. 3.1.7 Review current staff model to identify opportunities for more efficient rostering. 4. MARKETING A marketing strategy will raise the profile of the Monash Public Library Service and inform the community and all other stakeholders of the range of services and programs offered. It will also identify partnership opportunities with other Council departments and with organisations in the wider community. 4.1 GOAL. Ensure the library service is marketed and promoted in a professional and consistent manner. 4.1.1 Regular liaison with Public Affairs staff to identify marketing opportunities and to jointly promote MPLS and Council programs. 4.1.2 Explore opportunities for further use of social media to engage the community and expand our customer base. 4.1.3 Identify a range of opportunities to maximize outreach to new audiences and promote MPLS in a consistent manner. 4.1.4 Utilisation of appropriate marketing software by staff. 4.1.5 Promote library services, online resources and new technologies.

MPLS Strategic Plan 2012-2015

1. COMMUNITY ENGAGEMENT Goal 1.1 Develop and enhance partnerships to build community capacity and address issues of social isolation in the Monash community. Action 1.1.1 Outcome Time Responsible Research user and non user needs of the MPLS.

Participate in PLVN supported survey of library users and non users. Report on results of survey to LMT and relevant Council Staff. Action Plan developed.

Biennial MCIA &CRS & CLO

Action 1.1.2 Outcome Time Responsible Develop new opportunities for partnerships with:

• Emerging communities • CALD communities • International students

Conduct two patron driven targeted book buys annually involving CALD and or emerging communities. Create appropriate marketing collateral and ensure library material is included in new resident packs. Target new arrivals to Monash.

Each year Ongoing Ongoing

CRS, DIL & Bibliographic Teams CEA, CLO & DIL CEA, CLO & DIL

Action 1.1.3 Outcome Time Responsible Build on existing partnerships and expand partnerships with various community groups, such as:

• AMES • Probus • Neighbourhood Houses

MPLS will invite AMES and at least one Neighbourhood House PC computer class to participate in ‘What Next?’ computer information sessions and hold one meeting per year in the December quarter to discuss resource needs. Investigate opportunities

Ongoing Ongoing

DIL & Bibliographic Teams CEA & DIL

to promote and support community groups programs e.g. presentations, assisting in library tutorials, showcasing their programs/activities.

Action 1.1.4 Outcome Time Responsible Develop a community partnership action plan to ensure that the library service regularly engages with targeted community groups.

Attendance at Positive Aging, Multicultural and Disability Reference Groups. A clear schedule of meetings that ensure appropriate communication happens at key times.

Ongoing 30 July each year

LMT DIL & CEA

Action 1.1.5 Outcome Time Responsible Develop an action plan in consultation with Council staff to increase engagement with CALD women.

Annual activities targeting CALD women.

Ongoing DIL

Action 1.1.6 Outcome Time Responsible Increase library support to young people by maintaining connections with groups such as:

• Monash Youth & Family Services (MYFS)

• Schools • Maternal & Child Health

Centres • Early Learning Centres

Attendance at Young Person’s Reference Group at least twice a year. Each library branch contacts representatives from targeted groups at least once annually.

Ongoing CEY & Youth Services Team

Action 1.1.7 Outcome Time Responsible Continue to support Baby Boomers and those in the community aged 75+.

Conduct a minimum of three grandparent and special person story times annually. Host two events per annum as part of the Positive Aging Lifestyles Program (PALS).

Ongoing Ongoing

CEY & Youth Services Team DIL, OAL & Bibliographic Teams

Goal 1.2 Provide opportunities that strengthen community wellbeing. Action 1.2.1 Outcome Time Responsible Develop whole-of-life literacy Continue participating in Ongoing CRS &

strategy (consult with other public libraries running similar programs).

Premiers Reading challenge (PRC) with 100,000 loans of PRC materials per annum. Conduct at least 6 teen book club meetings per annum. Conduct minimum of 10 programs per annum as part of Monash WordFest. Respond to national and state-wide reading initiatives.

Ongoing Ongoing Ongoing

Bibliographic Teams CEY CEA LMT & Bibliographic Teams

Action 1.2.2 Outcome Time Responsible Assist local history and heritage groups to develop and maintain strategies and processes that support archiving, promotion and display of local history materials to ensure ongoing maintenance and access to the record of life in Monash.

Annual schedule of meetings with the Waverley Historical Society and the Oakleigh & District Historical Society, with documented agenda and minutes that documents strategic progress. Development of a photographic catalogue incorporating local history photos.

Annual June 2014

LTL & CRS LTL & CRS

Action 1.2.3 Outcome Time Responsible Support the delivery and development of library services within Victoria and Australia by collaborating with peak library organizations, including Public Libraries Victoria Network (PLVN) and the Australian Library and Information Association (ALIA).

Ongoing financial membership of ALIA and PLVN. Active participation and leadership by Monash Staff in relevant industry wide initiatives.

Ongoing All library staff

Action 1.2.4 Outcome Time Responsible Investigate increased volunteer opportunities and work closely with Monash Volunteer Resource

Minimum three activities per month which utilize volunteers.

Ongoing CLO, DIL,CEA & OAL

Centre (MVRC) to implement these opportunities. Action 1.2.5 Outcome Time Responsible Develop a series of information/education sessions on topics of community interest e.g.

• sustainability • technology and social

media • retirement and financial

planning • resume and job seeking

skills

Conduct a minimum of four sessions annually.

Ongoing CEA, LTL & Bibliographic Teams

Action 1.2.6 Outcome Time Responsible Ensure that ecologically sustainable practices are employed in library operations wherever possible.

Comply with all relevant Council policies and practices in accordance with Council’s Sustainability Road Map.

Ongoing CLO All staff

2. RESOURCES & SPACES. Goal 2.1 Provide accessible services and collections to our diverse community that fosters lifelong learning, encourages love of reading and builds literacy. Action 2.1.1 Outcome Time Responsible Ensure that the Collection Development Policy is current and responsive to the changing needs of the Monash community through:

• liaison with three community focus groups,

• monitoring ABS statistics and City of Monash demographic studies,

• reviewing professional peak body research findings, and

• analysing trends in the local and international publishing and library industries.

Annual review of Collection Development Policy by May 30 each year. Focus groups conducted with three community demographics: youth, adult and CALD. Conduct annually two patron driven targeted book buys involving CALD and or emerging communities. Provide relevant and attractive collections and services accessible to all Monash residents. Review City of Monash demographics based on 2011 Census. Attend at least 6 Public Libraries Victoria Network Special Interest group (PLVN SIG) meetings per annum.

Ongoing

CRS, LMT & Bibliographic Teams

Action 2.1.2 Outcome Time Responsible To provide resources for current and identified emerging CALD communities.

Resources provided and adequate budgets are allocated in accordance with Monash Council strategic plans and policies.

30 June each year

CRS & Bibliographic Teams

Action 2.1.3 Outcome Time Responsible In accordance with Council’s Disability Action Plan provide resources and services to people

Resources provided and adequate budgets are allocated in accordance

Ongoing CRS & DIL

with disabilities. with Monash Council strategic plans and policies.

Action 2.1.4 Outcome Time Responsible Provide a library service point at Mulgrave Neighbourhood House.

Library service point opened.

30 Sept. 2012

MCIA, CRS & CLO

Goal 2.2 Promote libraries as portals where the community can connect to the wider world through electronic access and resources. Action 2.2.1 Outcome Time Responsible Ensure that online content is relevant, functional, attractive and accessible.

300,000 hits on website. Redesign of library website.

January 2014

CRS , LTL & Web Development Team

Action 2.2.2 Outcome Time Responsible Review provision of library services to people with disabilities in relation to technological services.

Redesign of library website. Quarterly testing of Web Content Accessibility Guidelines (WCAG) compliance.

Quarterly CRS & ESL

Action 2.2.3 Outcome Time Responsible Investigate viable and affordable e-book solution for MPLS.

Deploy e-book platform and content for MPLS.

30 June 2013

CRS & LTL

Action 2.2.4 Outcome Time Responsible Monitor National Broadband Network (NBN) rollout and ensure MPLS involvement in the delivery of relevant information to the Monash community.

Two community information sessions with NBN representatives and stakeholders. Annual report to LMT on potential opportunities to utilize NBN to enhance service delivery.

June 2015 August each year

LMT

Action 2.2.5 Outcome Time Responsible Investigate and implement as appropriate access strategies to mobile devices.

Annual Report to LMT. Feb./March

CRS

Goal 2.3 Provide systems and technology to achieve excellent customer service. Action 2.3.1 Outcome Time Responsible Review library internet services in Annual report to LMT June/July CRS & CLO

light of contemporary risk management issues.

on risk management issues. Update Corporate Risk Management Plan.

annually

Action 2.3.2 Outcome Time Responsible Review current Library Management System (LMS) against alternative systems, including collaborative arrangements to ensure that MPLS has the best system for our needs.

Report to CEO identifying best LMS solution for MPLS.

December 2013

CRS

Action 2.3.3 Outcome Time Responsible Investigate options for a Content Management System for the MPLS website which will allow responsive views and easy updating/management.

Adoption of a content management system for MPLS consistent with branding, accessibility standards and risk management criteria.

30 June 2013

CRS & LTL

Action 2.3.4 Outcome Time Responsible Conduct an ongoing review of the viability and value of adopting developments in library technology such as Radio Frequency identification (RFID) and NBN to support LMS processes.

Report to LMT by30 September each year on developments in RFID technology for public libraries with costed options for deployment to MPLS.

September Annually

CRS

Action 2.3.5 Outcome Time Responsible Investigate non-cash methods of customer payments.

EFTPOS introduced. Online payments introduced.

30 June 2013 30 Dec. 2013

CRS & CLO CRS & CLO

Action 2.3.6 Outcome Time Responsible Identify an improved method of providing community information online and in print.

Budget proposal for 2013/2014 to fund migration of Community Directory to a platform that allows public editing/update of information. A print version is distributed

Dec 2012 Ongoing

CRS & LTL LTL

appropriately. Action 2.3.7 Outcome Time Responsible Pursue the integration of Council and MPLS email processes.

Greater integration of MPLS and Council email system.

June 2014 CRS

Goal 2.4 Ensure that library buildings provide safe, welcoming and functional spaces for the evolving needs of the Monash community. Action 2.4.1 Outcome Time Responsible Contribute to the working group that is developing a master plan for Glen Waverley precinct.

Master plan includes provision of new state-of-the-art library in Glen Waverley precinct.

June 2013 MCIA, CRS & CLO

Action 2.4.2 Outcome Time Responsible Ensure that wherever possible that new or retrofit design of library facilities, including furniture selection, is in accordance with council’s Sustainability Road Map and soundly based on best practice ecologically sustainable design [ESD].

Comply with all relevant Council policies and practices in accordance with Council’s Sustainability Road Map.

Ongoing CRS

Action 2.4.3 Outcome Time Responsible Conduct an annual Occupational Health and Safety audit of Monash Public Library Service and Monash Federation Centre.

Audit undertaken and recommendations implemented.

Dec/Jan each year

CLO

Action 2.4.4 Outcome Time Responsible Ensure a scheduled replacement of furniture, fittings and equipment (FFE) is budgeted.

FFE purchased within budget.

Annual CRS

Action 2.4.5 Outcome Time Responsible Conduct an annual audit of all MPLS plant.

Guidelines for use of plant incorporated into MPLS Health and Safety framework.

Annual CLO

Action 2.4.6 Outcome Time Responsible Work with Asset Management staff to implement a structured and service driven approach to maintenance and development of library buildings.

Self assessment data collection in liaison with Asset Management staff. Annual meeting with

Ongoing March

MCIA & CLO CRS & CLO

appropriate Council staff to ensure reactive maintenance is undertaken.

quarter

3. STAFF

Goal 3.1 Retain and recruit staff that are passionate about providing excellent service to the community, who are well-trained and are confident team members, and are ready to take on the challenges of the future. Action 3.1.1 Outcome Time Responsible Collaborate with Organisational Development to implement the staff recognition program.

Ensure that minimum three library staff are nominated for staff recognition awards per annum. Maintain staff recognition at Annual Planning Days.

Ongoing CLO

Action 3.1.2 Outcome Time Responsible Comply with staff training priorities as identified in external audits and performance appraisals to ensure that the working environment is healthy, safe and promotes wellbeing.

An annual training plan that addresses target areas such as:

• disability awareness • cultural awareness • customer service • OH&S • continuous

improvement • financial processes

Complete the Library Health and Safety Framework.

Ongoing June 2103

SDL & CLO CLO

Action 3.1.3 Outcome Time Responsible Seek internal and external training opportunities for staff to enhance professional knowledge and experience.

Internal and or external training programs are provided for all staff:

• LMT team building and professional development.

• Development of bi-monthly training sessions.

• Professional development opportunities and succession planning extended to entire library service.

• Support provided to library staff undertaking further

Ongoing SDL & CLO

study relevant to the library industry.

Action 3.1.4 Outcome Time Responsible Ensure that new staff are quickly familiar and comfortable with a new work environment by providing a comprehensive induction experience.

Current induction process reviewed annually and improvements implemented.

November annually

SDL

Action 3.1.5 Outcome Time Responsible Ensure that all staff contributes to the development of the Strategic Plan and other key plans.

Staff planning day occurs annually.

Feb/March annually

MCIA

Action 3.1.6 Outcome Time Responsible Promote a work culture of continuous improvement.

Undertake the Being the Best we Can” self evaluation and improvement framework. Implement action plan recommendations.

2012-2013 2013-2014

CLO & LMT

Action 3.1.7 Outcome Time Responsible Review current staff model to identify opportunities for more efficient rostering.

Improvements made to staffing model and roster system.

December 2013

CLO & MCIA

4. MARKETING Goal 4.1 Ensure the library service is marketed and promoted in a professional and consistent manner. Action 4.1.1 Outcome Time Responsible Regular liaison with Public Affairs staff to identify marketing opportunities and to jointly promote MPLS and Council programs.

MPLs programs, events and initiatives are consistently promoted in council, local and broader media. MPLS promotes Council activities, programs and initiatives.

Ongoing Ongoing

CEA & DIL CEA, DIL & ESL

Action 4.12. Outcome Time Responsible Explore opportunities for further use of social media to engage the community and expand our customer base.

Increase Face book fan base from 2011/2012 level and adopt additional social media tools if appropriate.

Ongoing LTL & CEA

Action 4.1.2 Outcome Time Responsible Identify a range of opportunities to maximize outreach to new audiences and promote MPLS in a consistent manner.

Provide a range of merchandise reflecting MPLS in a consistent manner. Produce a monthly e-newsletter (investigate options in other languages). Develop & implement MPLS style manual. Develop common branding and design elements for inclusion in collateral. Ensure continuity in signage (suitable for CALD, disability access). Adoption of QR codes on library promotion materials. Library information stands at two Council Festivals and one shopping centre per annum.

Ongoing Ongoing December 2012 August 2013 Ongoing June 2013 Ongoing

LMT CEA & LTL CEA CEA CRS & CSO CEA & LTL LMT & Bibliographic Teams

Action 4.1.3 Outcome Time Responsible Utilisation of appropriate Consistent and professionally Ongoing LMT & CLO

marketing software by staff. produced collateral for the Monash community. Purchase of appropriate software and support of three staff in training in such software.

December 2013

CRS & SDL

Action 4.1.4 Outcome Time Responsible Promote library services, online resources and new technologies.

Conduct a minimum of four information sessions annually for the community. Conduct a minimum of two information sessions annually for Council staff.

Ongoing LTL, CEA, DIL & Bibliographic Teams