monitoring cloud/virtual/physical it infrastructures

Managing the Virtual NightmareFor Dynamic Cloud, Virtual and Physical Infrastructures

Presentation by Johnnie Burke-Gaffney

& Stuart Kennedy From eG Innovations

© eG Innovations, Inc | www.eginnovations.com

About eG Innovations


About eG InnovationseG Innovations is a leading provider of enterprise-class performance management solutions that provide complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission-critical business services.

Locations USA, UK, Netherlands, Singapore, India

Customers Over 1000 customers worldwide

Employees 350

Year Founded 2001

Certifications VMware Ready, Citrix Ready, SAP Certified, Red Hat Certified

http://www.t-mobile.com/


Customer Successes

http://www.chase.com/


Are You Experiencing The Nightmare?•High cost of downtime•Slow applications•Poor user experience

User Frustration & Low Productivity

•Manual, complex and lengthy diagnosis•Requires many domain experts

RisingIT Support

Cost & Complexity

•Throwing hardware at problems•Oversized & inefficient environment

RisingInfrastructure Cost

•Delayed deployment & rollout•Performance issues & fire fighting•Failed projects & initiatives

Delays, cost overruns, missed

objectives

Comm

on Symptom

s ...


VirtualizationPerformance Assurance


Bill payment from my internet banking

account isn’t working.

The CRM service is slow!

My online flight reservation

did not go through.

Users care about “services”

The CPU usage ofthe Linux servers

is ok.

The DNS servers areresponding well to

queries.

IT operations teams focus on infrastructure silos

This disconnect is a threat to the success of transformational IT initiatives & the promise of agility, scalability, and cost savings!

The User / IT Management Disconnect

The User Experience Challenge


The “It’s Not Me …!” Syndrome

End User

Client Admin

LAN Admin

Firewall admin

Server admin

Virtualization admin

Domain admin

ERP Admin Sys admin ApplicationAdmin

The serveris working

OK

No othercomplaints

All lights Are green

We don’t see anything

wrong

Database Admin

Hey, this is not working

VMs are lightly loaded

EverythingIs OK

Not ourproblem

Looks fine Not mine

eitherTalk to

the otherguys

IT Service Manager


FIREWALL WEB SERVER

USER

Suppose the database server is 50% slower than normal

APP SERVER DB SERVER

Login

Register

Brow

se

End to End Service - Cause and Effect

A problem in one tier can affect all the other tiers involved in service delivery


Disk reads

Streaming Media AppSlow Database Queries

Virtualization Breaks Management Ground Rules

Excessive disk reads by the media server slow down Oracle database accesses

Virtual infrastructures are hard to manage. Traditional monitoring tools are not designed to handle these dynamic environments.


Where Time & Money is Being Spent


eG Enterprise Service Manager

Identify & resolve problems preemptively,

before users call!

Network? Database?

Application?

VMware?Storage?Profile Server?

The Service Manager is a General Practitioner for your IT infra.

eG Enterprise ManagerBusiness Service Owner


Pinpointing the Root-Cause Diagnosis for Virtual Application Slowness:

A Real-World Example of How eG Enterprise Helps


Real User Transaction Monitoring

Response time metrics for the web-based service: ISG_WEB

Checkout and TransferBalances transactions have unusually high response times

Clicking on any of these transactions displays the service topology diagram for this web-based service


End to End Root-Cause Diagnosis

• Know which tier of a business service is impacted

The dependency arrows and color coding make it clear that a problem with the MS SQL Server is impacting the web server.


Virtualization-Aware Root-Cause Diagnosis• Know where the root-cause of a problem lies:

The SQL Server VM is hosted on an ESX Server, and something in the ESX Server itself is impacting the SQL Server VM.

Clicking on this icon brings up the layer model for the ESX server.


Best Practice Virtualization Monitoring

Something is wrong with CPU usage of the ESX console.

The ESX console is taking up close to 50% of the server’s physical CPU, which is very unusual !

• Know which layer is impacted – Network? System? Application?

The problem is at the OS layer.

Clicking on the diagnosis button lets us find out why.


Virtualization-Aware Root-Cause DiagnosisList of the top 10 CPU processes running on the vSphere/ESX service console

A Samba backup job is using almost 95% of the ESX console’s virtual CPU !

This is the root-cause of the web response time issues !


eG Patented Root-Cause DiagnosisWithout root-cause diagnosis, you have no idea where the problem lies

The root-cause of the problem

The effects of the problem

Simply clicking on this diagnosis button shows the root-cause of the problem: the Samba issue shown in the previous slide

All the problems appear to be equally important.

With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.


The ROI of Performance Assurance•Reduce downtime•Increase application availability•Boost user experience

Boost User Satisfaction

& Productivity

•Simplify, automate & accelerate diagnosis & troubleshooting •Optimize staffing levels & reduce OPEX

Reduce IT Support

Cost & Complexity

•Increase hardware utilization •Leverage investment in software•Right-size & optimize environment

Reduce Infrastructure Cost & Avoid Cost Overruns

•Accelerate deployments & rollout•Reduce risk, deliver successful projects & peace of mind

Deliveron Time, on Budget,

on Target

Comm

on Results ...


eG Enterprise


eG’s Key Technologies


The eG Universal Agent

• A single agent license for Microsoft, Linux, Sun Solaris, HPUX,IBM AIX, VMware, Tru64

• A single price, regardless of OS or server configuration - 2, 4, 8, 16 CPUs

• A single agent for monitoring any application

• A single price to manage multiple applications on the same server

• Auto-upgradeable• Agentless monitoring option• 100% web-based – HTTP/HTTPS


Monitoring Every Layer/Every TierComponent Type Applications Monitored by the eG Suite

Web Servers Apache, iPlanet/SunONE, Microsoft IIS, IBM HTTP Server , Oracle Http

Web Application Servers WebLogic, ColdFusion, ATG, iPlanet, SunONE, Microsoft transaction server, WebSphere, SilverStream, JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise

Enterprise Applications SAP R/3, SAP ITS, Corillian Voyager, Micros Opera, Oracle Forms, SiteMinder

Database Servers Oracle, Microsoft SQL server, DB2 UDB, Sybase, MySQL, Informix

Terminal Servers Microsoft Terminal Server, Citrix XenApp

Network Devices Cisco routers, Cisco Catalyst switches, Baystack hub, Network nodes, Local Director, Cisco VPN Concentrator

Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server , MS Proxy server, MS File server, ISA Proxy server

Firewalls Check Point Firewall –1, Cisco PIX, Juniper Netscreen

Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail

Messaging Servers MSMQ, IBM MQ, FioranoMQ server

Others FTP, MTS, Event Logs, Tuxedo domain servers, Printers, NetApp Filers and NetCache, SiteMinder Policy server, Radius server, COM+ server, ASP .NET server,

Operating Systems Windows NT, 2000, 2003, 2008, 2012, 7, XP, Solaris, Linux, AIX, HPUX, Netware, OS400

Virtualization Platforms VMware vSphere, Citrix Xen Server , Solaris Zones/LDOMs , Microsoft Virtual Server

VDI Connection Brokers Citrix XenDesktop, VMware View, Leostream CB


The eG Virtualization Monitor• The Outside view shows the portion of physical

resources used by each VM (CPU, disk, memory)

• Provided by the virtualization hypervisor

• Useful for capacity planning and identifying certain VM issues

• Does NOT show why a VM is consuming resources

Reso

urce

s of

the

Phys

ical M

achi

ne

0

100%

VM1 15%

VM2 25%

VM3 20%

VM432%

0

100%

Reso

urce

s of

the

Phys

ical M

achi

ne

VM1 15%60% 10%

VM2 25%10%

45%

5%30%

VM3 20%25% 60%

VM4 32%12%20%

40%

Apps inside a VM

• The Inside view shows the portion of resources allocated to a VM that are used by each application and each user of the VM

• Provided by the guest OS (for Windows: WMI)

• Useful for user load balancing, identifying guest OS issues, misbehaving applications, and unauthorized user activities

• Does show why a VM is consuming resources, accelerates fix


Extending eG For Monitoring Custom Applications


Auto-Baselining of MetricsMost operators have too much data. They need “information.”

Automatic time-varying baselines – make configuration simple, and monitoring PROACTIVE


Integrating Performance & Config Management

PERFORMANCE ALERTS

Track configuration changesCorrelate performance with configuration changes

CONFIGURATION CHANGE

Benefit: Saves endless hours of troubleshooting


eG Value Proposition

Proactively detect and correct problems before users notice Increase revenues by reducing mean time to repair Efficient use of operations staff

With

eG

Problem

Resolved

Problem Occurs

Problem

Isolated

Large amount of time saved

Problem

Resolved

Problem Occurs

User Notic

es

Slowdown

80% of time spent in isolating the problem

TOD

AY Problem

Isolated

Mean time to Repair (MTTR)is very high

eG Enterprise

Proactively detect and correct problems before users notice Increase revenues by reducing mean time to repair Efficient use of operations staff


ROI Example Without

eG InnovationsOverallImpact

Reduce Downtime per Occurrence by 90%

180 minutes x £5,000

= £900,000

20 minutes x £5,000

= £100,000

~ 90% savings per outage(£800,000)

Reduce Outage Frequency & Cost by 91% (annual)

20 outagesx £900,000

= £18,000,000

16 outages x £100,000

= £1,600,000

91% + savings per year

(£16,400,000)

Reduce IT Support Cost by 15% (annual)

20 FTE x £80,000

= £1,600,000

17 FTEx £80,000

= £1,360,000

15% savings per year

(£240,000)

Improve User Density on HW by 20%

100 users / server e.g. 500 servers

120 users / server e.g. 300 servers

20% HW server savings

Accelerate Time to Deployment by 20%

100 Hours(1,000 desktops)

80 Hours(1,000 desktops) 20% faster

Boost User Experience More productive


eG Performance Assurance Benefits

Accelerate adoption rates

Enhance service uptime

Achieve great ROI

Deliver great user experience


ROI – How? Product Features

Reduce Downtime per Occurrence by 90%

• Earlier alerting• Faster diagnosis due to better

visibility and auto-correlation

• Broad and deep cross-domain visibility• Auto-correlation & rapid , precise

diagnosis from user to root cause

Reduce Outage Frequency & Cost by 91% (annual)

• Pre-emptive alerts before users are impacted

• Rapid diagnosis and fix

• Intelligent baselining• Pre-emptive alerts• Actionable diagnostic intelligence

dashboards

Reduce IT Support Cost by 15% (annual)

• Fewer calls to helpdesk• Fewer incidents to troubleshoot• Easier to troubleshoot / fewer

domain experts

• Actionable alerts & auto-diagnosis dashboards & reports

Improve User Density on HW by 20%

• Deeper visibility into resource utilization and user impact (both over-capacity and bottlenecks)

• Add more users to existing infrastructure

• Capacity and trending reports

Accelerate Time to Deployment by 20%

• Identify bottlenecks early• Avoid performance issues• Deliver on time, on budget

• Actionable alerts & auto-diagnosis dashboards & reports

• Capacity and trending reports

Boost User Experience• Proactively monitor user experience • Proactive alerting & diagnosis• Get more productive users

• Pre-emptive alerts• Auto-correlation

& diagnosis from user to root cause


For More Information:http://www.eginnovations.com

http://www.eginnovations.com/

monitoring cloud/virtual/physical it infrastructures

Software