monthly review council december 2013info.gladstonerc.qld.gov.au/meetings/20140121... · draft road...

December 2013

Overall Performance Against Targets as at 31 December 2013

0

10

20

30

40

50

60

70

80

90

100

Office of theCEO

Corporate &Community

Services

Planning &Environment

EngineeringServices

ChiefFinancialOfficer

4%

70%

5%

18%

2% 1%

Scheduled Action

On Track

Attention Required

Completed WithinTargetNot Completed (TargetNot Met)Completed Outside ofTarget

Whole of Council

EMERGING ISSUESManagement Stream: 22 - Technical Services Measure

December 2013

203 The planning scheme includes technical documentation which defines Council's priority infrastructure plans and engineering development standards

Engineering Standards revised and incorporated into CDMG suite

Attention Required

Sewer CMDG has been reviewed and comments proposed to the CDMG coordinatorWater CMDG has been reviewed and comments proposed to the CDMG coordinator Council's road hierarchy has been reviewed. The resignation of Council's Technical Services Manager and the de-amalgamation of Rockhampton Regional Council have impacted on the progress of this Outcome.

205 A Regional Traffic Strategy

Quarterly progress reports provided to Council's satisfaction

Attention Required

Director Engineering Services advises that the Gladstone Area Transport Strategy has been prepared for the DTMR Regional Directors approval and given the DTMR restructuring this version is the version we will refer to for our traffic strategy. Currently reviewing a licence agreement from DTMR in order to gain access to the Transport Model used in the study.

Management Stream: 24 - Water Measure

December 2013

210 Water and sewer assets are renewed in accordance with Council's allocation

Yearend percentage of water and sewer asset renewal allocation expended

Attention Required

Allocation is being reviewed in February 2013

212 Reliability of the water and sewerage network is improved

Implementation of an on-line water quality system Attention Required

Management Stream: 31 - Parks & EnvironmentMeasure

December 2013

306 A Fire Management Plan that recognises fire frequency to enable species retention and reduce risk to adjacent properties

Number of field days attended in partnership with Rural Fire Brigade Open Day

Attention Required

Further meetings with Rural Fire Brigade required.

309 Local environmental groups are encouraged to adopt specific areas for preservation and enhancement throughout the region

Number of localities that Friends of the Beaches have been established

Attention Required

Potential for the development of Friends of The Beach at Agnes Water.

Management Stream: 32 - Development Measure

December 2013

301 Applications received by Development Services are processed within statutory timeframes

Percentage of applications received for Material Change of Use and Reconfiguring of Lots processed within statutory timeframes

Not Complete (Target Not Met)

73.30% of the 15 applications decided during the periodwere assessed within statutory timeframes, with an average of 29.67 days per decision. Overall for the year to date of the 105 applications decided, 74.28% have been decided within statutory timeframes, with an average of 28.65 days per decision.

Management Stream: 22 - Technical ServicesMeasure

December 2013


Percentage of applications received for operational works processed within statutory timeframes


87.5% of the 8 applications decided during the period were assessed within statutory time frames, with an average of 23.62 days per decision.

Management Stream: 33 - Regional StrategyMeasure

December 2013

322 Partnership strategies have a focus on employment growth are adequately resourced to support the growth of small to medium enterprises

Percentage of targeted employment growth strategies achieved Attention Required

The GREP group has an overseeing interest in maintaining and reviewing the Gladstone Region Economic Development Strategy (GREDS), with an emphasis on identifying and championing growth in small to medium enterprises in the region. This is also the focus of several of the membership-based bodies who are represented on the GREP group. It is becoming evident that interest in attending the regular GREP group meetings may be waning, with some being cancelled due to lack of numbers.

Management Stream: 34 - Regulatory ServicesMeasure

December 2013

334 Regulatory Services are delivered to manage public and environmental health risks

Percentage of trade waste routine annual inspections completed Not Complete (Target Not Met)

Team has been carrying a vacancy for over 6 months and is currently the subject to a redesign. Remaining team member has resigned after an extended period of absence from work. .

Management Stream: 82 - People & PerformanceMeasure

December 2013

809 Proactive engagement with students

Number of student visits to Council

Attention Required

Council did not host any student visits to Council for this quarter reporting period. Council should take into consideration exam block for students, school priorities as well as school vacation periods for this reporting period which was 30 September to 11 October 2013 and years 10, 11 and 12 students concluded school for 2013 from mid-November onwards.

FULL REPORT Management Stream: 11 - Finance Services Measure

December 2013

Significant Activity: 111 Assets104 Buildings that are prone to flooding during extreme rainfall events are identified for the purpose of improved disaster management response

Floor levels of buildings within flood prone areas are surveyed On Track (In Progress)

Field survey work has been completed by the contractor. Final processed data are due in February

105 Assets are valued regularly according to the current standard and regulations

Approval received from auditors Completed Within Target

Valuation and annual report were approved by the auditors in October

106 Sealed road assets are monitored through the structural and visual inspection program

Yearend percentage of sealed roads inspected On Track (In Progress)

Quotation will be called jointly with RRG in March/April 2014

Significant Activity: 112 Disaster & Emergency Management107 Activity of the Local Disaster Management Group (LDMG) ensures that operational readiness is maintained

Percentage compliance with legislative requirements On Track (In Progress)

Legislative requirements have been met, and the LDMG representatives have undergone further training in the December Quarter to ensure that the LDMG is prepared heading into the 2013/4 wet season.

Number of training sessions held with relevant stakeholders

On Track (In Progress)

Further training was conducted during October covering Evacuation and Recovery. This brings the total number of disaster management training modules delivered to 13.

108 Community awareness and preparedness for disasters is promoted

Minimum of four articles published in Council newsletters or print media


Articles continue to be published in Council's newsletters and from time to time in print media.

109 Continued support of Local Emergency Coordination Committees (LECC)

Percentage of LECC meetings attended On Track (In Progress)

LECC meetings continue to be attended in both Baffle Creek and Agnes Water.

110 Continued support of management, administration and operations of the State Emergency Service Unit and Groups within the Gladstone Region

Provision of update reports On Track (In Progress)

Support is continually provided to the SES Unit and Groups within the region.

111 Development of social media capability for disaster management purposes is continued

Provision of update reports of Disaster and Emergency Management Facebook page


This Facebook page has now been integrated with Council's overall Facebook page and is being administered by the Communications and Marketing section.

112 Rural Fire Brigade operations are supported within the Gladstone region

Provision of update reports On Track (In Progress)

Support to the Rural Fire Brigades is being provided as necessary.

Significant Activity: 113 Finance & Risk 100 A moderate or better financial rating as independently assessed by Queensland Treasury Corporate is maintained

Financial Rating as assessed by QTC


Queensland Treasury Corporation is currently performing a Credit Review of Council. This process is anticipated to be completed in the March Quarter 2014.

101 Number and severity of audit issues are minimised

Number of issues with a high audit severity raised

Completed Within Target

12/13 Financial Statements have been completed and successfully audited by William Buck Auditors. Council was given an unqualified audit opinion with only one high risk audit issue, one moderate audit issue and 3 low risk audit issues. The high risk audit issue was in relation to the unsigned inter-entity loan agreement between GRC and GAC. This agreement is scheduled to be finalised during March quarter 2014.

102 The sustainability of Council's finances is monitored

Working Capital Ratio On Track (In Progress)

A strong cash position due to receipt of a large portion of the annual rating and fees and charges revenue has provided a December ratio of 8.30 (8.23 - November). This ratio reflects a healthy position for Council.

Asset Sustainability Ratio


Council's revised budget expenditure on renewals in 2013/2014 is 304.13% of depreciation, which is above the target rate of 90%, and reflects a considerable investment to be undertaken, particularly in flood restoration works. It is anticipated that this ratio will "build" over the year as replacement expenditure on Council's assets is incurred. The December ratio of 179.51% reflects the continuation of this process showing an increase on November (137.18%).

Percentage of net financial liabilities to operating revenue as at 30 June 2014


Operating revenue generated through the raising of the annual rates levy has resulted in a current period position of 29.21% (22.65% - November) compared to a Revised Budget rate of 45.01%. It is anticipated this ratio will work toward the budget rate with continued investment in capital projects throughout the remainder of the year.

Significant Activity: 114 Rates & Revenue 103 Consistent and equitable debt recovery

Reduction in level of outstanding rates as a per cent of rates levied based on 2012/2013


Outstanding rates representing 5.01% of the Gross Rates levied for the financial year remain outstanding, the comparable period last year had outstanding rates at 5.93%.

Significant Activity: 115 Corporate Performance & Reporting Unit113 Council's operational performance is monitored in line with statutory guidelines

Compliant Annual Report adopted for 2012/2013 financial year Completed Within Target

Report adopted in line with target.

Review of the implementation of the 2013/2014 Operational Plan received to the satisfaction of Council


Reports presented as per schedule.

Annual assessment of 2009-2013 Corporate Plan Scheduled Action

115 The Gladstone Region Community Plan is advanced

Adoption of Community Plan State of the Region Report in liaison with Community Plan Reference Groups


Adopted in conjunction with Council's Annual Report.

Management Stream: 21 - Road Services Measure

December 2013

Significant Activity: 211 Road Service 200 An updated road hierarchy

Capricorn Municipal Design Guidelines (CMDG) adopted by Council (which includes revised road hierarchy and road widths)


Draft road hierarchy presented to Councillors at the 10 December 2013 Briefing Meeting

202 Road assets are renewed in accordance with Council's allocation

Yearend percentage of road asset renewal allocation expended On Track (In Progress)

at the 10 December 2013 briefing meeting capital expenditure was reported as 42% of the year passed and 32% of expenditure completed.


December 2013

Significant Activity: 221 Technical Services 203 The planning scheme includes technical documentation which defines Council's priority infrastructure plans and engineering development standards

Engineering Standards revised and incorporated into CDMG suite

Attention Required

Sewer CMDG has been reviewed and comments proposed to the CDMG coordinatorWater CMDG has been reviewed and comments proposed to the CDMG coordinator Council's road hierarchy has been reviewed. The resignation of Council's Technical Services Manager and the de-amalgamation of Rockhampton Regional Council have impacted on the progress of this Outcome.

204 A Footpath and Cycleway Strategy Plan

Presentation of Footpath and Cycleway Strategy Plan to Council


Draft footpath and cycleway hierarchy and network maps have been completed and presented to Council for review. Public consultation with bicycle user groups is now required. Councillors have endorsed for this public consultation to take place.

205 A Regional Traffic Strategy

Quarterly progress reports provided to Council's satisfaction

Attention Required

Director Engineering Services advises that the Gladstone Area Transport Strategy has been prepared for the DTMR Regional Directors approval and given the DTMR restructuring this version is the version we will refer to for our traffic strategy. Currently reviewing a licence agreement from DTMR in order to gain access to the Transport Model used in the study.

Management Stream: 23 - Waste Services Measure

December 2013

Significant Activity: 231 Waste Services 206 Reduced carbon footprint through landfill gas management

Number of gas collection wells installed


The gas field was extended in August 2013 with the installation of 9 vertical gas collection wells and 3 x 80m lateral gas collectors. This brings the total number of vertical gas collection wells to 36 and lateral gas collectors to 3, which will ensure an effective landfill gas collection system at Benaraby Landfill.

Installation of landfill gas generator Scheduled Action

Application for interconnection to grid is being assessed by ERGON. Delays in the ERGON connection may be experienced due to other priority works in area. Landfill Gas Industries have provided an update to indicate that installation of a gas generator to produce green electricity should be completed by December 2014.

207 The Region's waste is minimised and managed responsibly

Cubic metres of landfill gas destroyed measured in t co2-e


During the period, 945,278 cubic metres of landfill gas was destroyed with the cumulative flow since 9 August 2012 recorded at 3,561,384 cubic metres. This total represents approximately 32,102 tonnes of CO2 equivalent of methane abated to-date.

Tonnes of waste recycled as a percentage of total kerbside waste collected

During the period 1,292.2 tonne of kerbside recyclable material were collected for processing and 4,233 tonne of waste was disposed by burial at the landfill. This equates to 23.39% recycled of the domestic waste stream recycled.

Number of community education articles in Council Connection


3 Community articles were placed in the Council Connection and include ;E-waste recycling Waste Collection Services over Christmas Holidays Concrete Recycling at Gladstone Waste Management Centre

208 The Region's waste is minimised and managed responsibly

Provision of reports on materials diverted from landfill for On Track (In Progress)

beneficial re-use or recycling The following material were diverted from landfill due to recycling or resource recovery initiatives, Bio-solids - 240.65 tonne Soil - 5,756.2 tonne Tyres - 9.38 tonne Cardboard - 71.86 tonne Concrete - 1,842 tonne Non-Ferrous Metal - 68.72 tonne Ferrous Metal - 849.36 tonne Waste Oil - 19,900 litres Green Waste - 4,530.5 tonne Pallet Waste - 1,107 tonne

Upgrade of Agnes Water/Seventeen Seventy Transfer Station to support resource recovery, sound environmental practices and efficient operations


Draft concepts are under consideration. Due to unknown fill methods, before further progress can be made it is necessary to undertake a Landfill Closure Plan including Historical Review. This work is being commissioned with the consultant who previously undertook work for the former Miriam Vale Shire Council. As this project is to run over 2 years, no construction is scheduled to commence in this financial year. In addition, $150,000 was allocated from this project to fund additional costs associated with construction of a deceleration lane turning into Benaraby Landfill, corner Jono Porter Drive and Bruce Highway Benaraby.

Management Stream: 24 - Water Measure

December 2013

Significant Activity: 241 Water Services 209 Conquest is utilised as Council's asset management tool

Yearend percentage of sewage pump stations with verified asset attributes


210 Water and sewer assets are renewed in accordance with Council's allocation

Yearend percentage of water and sewer asset renewal allocation expended

Attention Required

Allocation is being reviewed in February 2013

211 Maintenance of water assets reduces water loss and decreases cost to customer

Yearend percentage of water metres renewed On Track (In Progress)

212 Reliability of the water and sewerage network is improved

Yearend percentage of site based management plans completed for sewage pump stations


Implementation of an on-line water quality system Attention Required

Yearend percentage of full remote operational control of sewage pump stations


Management Stream: 31 - Parks & EnvironmentMeasure

December 2013

Significant Activity: 311 Conservation & Rural Land Management305 A Fire Management Plan that recognises fire frequency to enable species retention and reduce risk to adjacent properties

Delivery of Fire Management Plan On Track (In Progress)

Identification of high risk areas in progress across GRC area. Fire Management plan for Beach Protection Reserve (Lot 102 SP132976) at Agnes Water being developed.

306 A Fire Management Plan that recognises fire frequency to enable species retention and reduce risk to adjacent properties

Number of field days attended in partnership with Rural Fire Brigade Open Day

Attention Required

Further meetings with Rural Fire Brigade required.

307 Expanded knowledge of Environmental Risks through public events and at major community festivals

Participation in Ecofest through provision of stall and displays that promote GRC Environmental initiatives and volunteer opportunities


Ongoing events such as field days and national events (Clean up Australia Day) occurring.

308 Preservation of regionally significant environmental reserves is promoted through information

Number of reserves at which signage is installed On Track (In Progress)

Signs to be installed at Byellee Wildlife Reserve, Glenlyon Environmental Reserve and Police Creek Environmental Reserve. Botanical labels to be installed on Round Gladstone Trails.

309 Local environmental groups are encouraged to adopt specific areas for preservation and enhancement throughout the region

Increased membership of Friends of Police Creek On Track (In Progress)

Scheduled events planned for 2014. 2 indications on Volunteering website for new potential members.

Number of localities that Friends of the Beaches have been established

Attention Required

Potential for the development of Friends of The Beach at Agnes Water.

Significant Activity: 312 Parks Maintenance 310 A specialist field maintenance and development unit is established to assist Council and sporting clubs in providing regional quality sports fields

Number of sporting organisations assisted to improve existing sporting fields


Keith Smith a trade qualified greenkeeper formally with BITS is now working with the sports field and offering advice to clubs who seek it. Currently working on Palm Drive Sports field and Memorial park bring them up to standard. Keith has also offered advice to the Rugby league on maintaining the turf on Marley Brown Field. Keith is also Supervising the redevelopment of oval 2 at Palm drive Sports field.

311 The Year of The Park initiative is implemented

Delivery of report of number of events and partnerships with community organisations and groups


The Year of the Park initiative has currently supported 30 events. This initiative will come to a conclusion at the end of February 2014 and consequently the final report will be produced.

Significant Activity: 313 Parks Services 312 Regular inspection and repair programs for existing playgrounds is coordinated

Delivery of report on annual audit on all playgrounds On Track (In Progress)

Request for quotations to be emailed to suitably qualified suppliers in 3rd quarter, with the intention of the playground audit being completed prior to Easter for budgetary purposes.

Number of playgrounds undergoing bimonthly inspections by Certified Inspector


All playgrounds in the region are regularly inspected by Council's staff who are trained to undertake the Level 2 Operational Inspection training. Council's playgrounds are also annual audited by a third party.

Significant Activity: 314 Parks Technical Services 313 The region's urban centres benefit from a Playground Strategy and Shade Policy

Adoption of Playground Strategy and Shade Policy On Track (In Progress)

Draft documents prepared however they need to be formatted into Policy format and Corporate Operational Guideline formats. Target of March 2014

314 Major park upgrades enhance the heritage and cultural value of the location

Delivery of Stage 1 of the Barney Point Park redevelopment


Documentation relating to tendering for construction is awaiting advertising in first week of February, with construction planned to commence in last week of March to meet approvals from Planning and External Agencies

315 Parks asset information is recorded

Number of park asset areas entered into Conquest On Track (In Progress)

Data collection is ongoing and data entry into Conquest Data System is on target to meet expectation of 150 Parks asset areas by 30 June 2014.

Significant Activity: 315 Tondoon Botanic Gardens 316 Local environmental groups are encouraged to adopt specific areas for preservation and enhancement throughout the region

Increased membership of Friends of Tondoon Botanic Gardens On Track (In Progress)

Ongoing attraction for increased membership through social media, face to face events and promotion from existing volunteers.

317 The use of parks and open space is encouraged to all community sectors

Number of Music in the Park Programs


These two events are in the planning process at present. One is planned for March 30th and will be an up-beat or rock type event with the Gladstone schools. The second one is planned for June 15th and will be more classical or instrumental.


December 2013

Significant Activity: 321 Building Services 300 Applications received by Development Services are processed within statutory timeframes

Percentage of applications received for building works processed within statutory timeframes


100% of the 39 applications decided during theperiod were assessed within statutory timeframes, with an average of 11.63 days per decision. Overall for the year to date of the 372 applications decided, 97.58% have been decided within statutory timeframes, with an average of 10.81 days per decision.

Significant Activity: 322 Development Assessment 301 Applications received by Development Services are processed within statutory timeframes

Percentage of applications received for Material Change of Use Not Complete (Target Not Met)

and Reconfiguring of Lots processed within statutory timeframes 73.30% of the 15 applications decided during the periodwere assessed within statutory timeframes, with an average of 29.67 days per decision. Overall for the year to date of the 105 applications decided, 74.28% have been decided within statutory timeframes, with an average of 28.65 days per decision.

Delivery of monthly Development Services statistics Completed Within Target

Delivery of monthly Development Services statistics was completed within 3 business days of the end of the reporting period.

The average time to assess applications for Material Change of Use and Reconfiguring of Lots


Overall for the year to date of the 105 applicationsdecided, the average of 28.65 days per decision was less than the last recorded state average of 35.98 days.


Report on the implementation of identified key business Completed Within Target

improvement initiatives identified through the 2012/2013 customer satisfaction survey

A number of areas which were identified with respect to business improvement initiatives have already had systems put into place. The provision of a more formalised prelodgement process including support from administration officers in terms of recorded minutes and follow up actions has continued, with prelodgement request forms and planning enquiry request forms available on Councils website. These meetings have in the main proved to be successful in identifying issues before applications are made, but all participants in such meetings do need to come fully prepared in order to provide for more effective outcomes and appropriate delivery of service. Enhanced reporting systems to allow for earlier intervention in terms of timelines were already put into place and refining of that process has continued during the period. Development of Supporting Guidelines to Standards (checklists) clearly indicating the expected level of detail to be provided by the applicant at lodgement were previously prepared and have been rolled out. Further work has occurred during the period with respect to survey plan compliance checks in terms of formalising an established process that monitors the progress of such requests. This has proven to be particularly successful in terms of ensuring multiple members of staff are able to ascertain the progress of Compliance Assessments and delivery greater customer service when enquiries as to progress have been made. Council previously endorsed the change to the of level of delegation, which has continued to be evident in the reduced number of reports on the Council agenda. The completion of new Engineering Standards is now the responsibility of Engineering Services, and the co-location of Operational Works staff with planning staff will not be achieved as a result of structural changes.

Delivery of the quarterly Major Development Snapshot Completed Within Target

Delivery of the quarterly Major Development Snapshot was completed within 7 business days of the end of the reporting period.


December 2013

Significant Activity: 323 Operational Works 303 Applications received by Development Services are processed within statutory timeframes

Percentage of applications received for operational works processed within statutory timeframes


87.5% of the 8 applications decided during the period were assessed within statutory time frames, with an average of 23.62 days per decision.


December 2013

Significant Activity: 324 Plumbing Services 304 Applications received by Development Services are processed within statutory timeframes

Percentage of applications received for plumbing and drainage works processed within statutory timeframes


100% of the 29 applications decided during theperiod were assessed within statutory timeframes, with an average of 11.10 days per decision. Overall for the year to date, of the 420 applications decided 97.38% have been decided within statutory timeframes, with an average of 10.34 days per decision.

Management Stream: 33 - Regional StrategyMeasure

December 2013

Significant Activity: 331 Regional Strategy 318 An integrated planning scheme and regionally consistent suite of land use planning documents for the Gladstone Regional Council area

Draft planning scheme endorsed by Council On Track (In Progress)

Drafting of the proposed new planning scheme is on track for Stage 1 completion by end of June 2014. The Queensland Planning Provisions (QPP) version 3.0 guidelines came into effect on 25th October 2013, and the scheme will now be drafted in accordance with QPP version 3.0. As outlined in the contract with Buckley Vann Town Planning Consultants, Phases 1 & 2 of the methodology is being completed as set out in the timeline. These phases consist mainly of drafting and reviewing zone and overlay codes, which is a work in progress that will continue into the next quarter and expand into drafting of development codes as well. Some mapping drafting is in train also. The working draft of the Strategic Framework component of the scheme (80% draft) has been forwarded to DSDIP for informal comment prior to undergoing early public consultation (non-statutory). It should be noted that the single State Planning Policy (SPP) came into effect on 2nd December 2013. The SPP sets out the interests and policies that local government must take into account when preparing their planning scheme.

319 A planning scheme that includes technical documentation which defines Council's priority infrastructure plans and engineering development standards

Draft planning scheme endorsed by Council


Drafting of the proposed new QPP 3 compliant planning scheme is on track for Stage 1 completion by end of June 2014. The draft scheme is to contain the relevant priority infrastructure plan and engineering standards. The drafting of these components of the scheme is being managed by Council's Engineering Services Department to ensure corporate usability is attained. The drafting of these components has been factored into the timeline with an expectation that they will be available as a working draft by end of May 2014.

320 An integrated planning scheme that offers a diversity in housing stock which will provide the opportunity for residents to "age in place"



Drafting of the proposed new QPP 3 compliant planning scheme is on track for Stage 1 completion by end of June 2014. The draft scheme is to contain residential land development and housing criteria to enable a diversity of housing types to be offered. The planning scheme drafting team (consisting of officers in the Regional Strategy section and the consultants) have commenced the initial formulation of the residential zone codes, which has a focus on built form and urban design considerations aimed at achieving this Outcome. This work will be continued and reviewed into the next quarter.

321 Partnerships with relevant stakeholders that enhance corporate knowledge and allow for innovation and leadership in economic development

Percentage of partner agency outcomes completed on time On Track (In Progress)

Council has a continuing contractual partnership with the Gladstone Area Promotion and Development Limited for the provision of economic development capability to Council, through an agreed Workplan with targeted outcomes. Council maintains its membership on the Gladstone Region Economic Partnership (GREP) group.

322 Partnership strategies have a focus on employment growth are adequately resourced to support the growth of small to medium enterprises

Percentage of targeted employment growth strategies achieved

Attention Required

The GREP group has an overseeing interest in maintaining and reviewing the Gladstone Region Economic Development Strategy (GREDS), with an emphasis on identifying and championing growth in small to medium enterprises in the region. This is also the focus of several of the membership-based bodies who are represented on the GREP group. It is becoming evident that interest in attending the regular GREP group meetings may be waning, with some being cancelled due to lack of numbers.

323 Timely advice is provided by Council to enable the interests of Council to be considered in the statutory process for development applications in State Development Areas, Priority Development Areas, and on Strategic Port Land

Percentage of referrals to Council are completed in accordance with statutory or required timeframes


Council provides submissions on State significant projects and the like as required.

324 An integrated planning scheme that includes specific outcomes for each of the identified townships



Drafting of the proposed new QPP 3 compliant planning scheme is on track for Stage 1 completion by end of June 2014. The draft scheme is to contain outcomes that are specifically targeted at the unique features of the various urban and township areas. Policy direction in this regard will be contained within the Strategic Framework section of the planning scheme, where the strategic intent for the urban areas and townships can be articulated. The Council's strategic intent is also outlined in documents such as the Corporate Plan and Community Plan. The planning scheme drafting team (consisting of officers in the Regional Strategy section and the consultants) have drafted the initial documentation of the Strategic Framework section of the planning scheme, and informal public consultation is proposed to be undertaken. This work will be continued and reviewed into the next quarter.

325 An integrated planning scheme that enables an assessment to be undertaken on the balance between growth and conservation when considering development proposals through the inclusion of appropriate criteria

Draft planning scheme endorsed by Council On Track (In Progress)

Drafting of the proposed new QPP 3 compliant planning scheme is on track for Stage 1 completion by end of June 2014. The draft scheme is to contain assessment criteria which will provide clear strategies to assist in maintaining the balance between growth and conservation across the region. Towards this end, the planning scheme drafting team (consisting of officers in the Regional Strategy section and the consultants) have commenced the initial formulation of the various assessment tables and development codes. This work will be continued and reviewed into the next quarter.

326 An integrated planning scheme that includes relevant overlays to identify matters of environmental significance



Drafting of the proposed new QPP 3 compliant planning scheme is on track for Stage 1 completion by end of June 2014. The draft scheme is to contain relevant overlay mapping and codes to clearly identify and retain areas of major environmental significance. The planning scheme drafting team (consisting of officers in the Regional Strategy section and the consultants) have commenced the initial formulation of the overlay codes, with some mapping work underway as well. This work will be continued and reviewed into the next quarter.

327 A Local Heritage Register is developed

Creation of a Local Heritage Register Completed Within Target

Completed last quarter.

Management Stream: 34 - Regulatory ServicesMeasure

December 2013

Significant Activity: 341 Environmental Health & Compliance327 A Local Heritage Register is developed

Percentage of immunisation services provided in accordance with Queensland Health Service Level Agreement


33% complete. Immunisation services provided in accordance with service agreement. Clinics held in October 2013. Remaining clinics scheduled for March & May 2014.

Percentage of Council staff participating in influenza vaccination program


Staff influenza vaccination program scheduled for March/April 2014.

Number of non-Council staff participants in regional influenza vaccination program


Community influenza vaccination program scheduled for March/April 2014.

329 A proactive erosion and sediment control compliance program for building / construction sites is implemented

Building site patrol program developed Completed Within Target

Completed last quarter

Baseline data established for reporting building site patrols conducted and penalties issued


Baseline data established and record keeping systems in place. Quarterly figures indicate 162 inspections conducted, 47 warnings and 5 infringement notices issued. Only one property remained non-compliant after re-inspection. .

332 Regulatory services are delivered to manage public and environmental health risks

Percentage of Environmental Health routine annual inspections completed


Target achieved for the month

Significant Activity: 342 Local Law Enforcement 330 Responsible pet ownership is promoted

Increase in percentage of registered animals that are de-sexed On Track (In Progress)

Percentage of de-sexed animals registered for quarter is 83%. This is similar to quarter for the same period last year. Registered de-sexed animals for the previous quarter was 62%.

331 A proactive compliance program for illegal dumping within the region is implemented

Development of illegal dumping patrol program Completed Within Target

The program, policies and procedures are in place.

Establish baseline data reporting for illegal dumping patrols conducted and penalties issued


Baseline data for illegal dumping compiled. Five (5) surveillance cameras being operated at 5 locations in Region. For this quarter two(2) infringements($1760 each) issued on evidence obtained. One infringement was issued for the previous quarter.

333 Public and environmental health risks are managed through delivery of regulatory services

Percentage of Regulatory Services application responses delivered within statutory timeframes


Responses provided within timeframes..

334 Regulatory Services are delivered to manage public and environmental health risks

Percentage of trade waste routine annual inspections completed Not Complete (Target Not Met)

Team has been carrying a vacancy for over 6 months and is currently the subject to a redesign. Remaining team member has resigned after an extended period of absence from work. .

335 Corporate Environmental Management System is implemented

Environmental Policy reviewed and presented to Council Completed Within Target

Environmental Policy amended and approved by Council

Significant Activity: 344 Regulatory Services 335 Corporate Environmental Management System is implemented

Percentage of high / medium priority actions completed from the Environmental Management System Action Plan


Major tasks completed Environmental Policy, Aspects and Impact Register, EMS Manual.Currently progressing Incident Reporting System.

Percentage of internal environmental audits completed in accordance with annual schedule


All audits completed for the quarter

Management Stream: 41 - Arts & Culture Measure

December 2013

Significant Activity: 411 Arts & Heritage 401 A well-attended program of exhibitions & events

Number of exhibitions and events held


Exhibitions30 Years of Passion: Embroidery Exhibit Mytho-Poetic: Print and Assemblage Works by Glenn Skien From the South Sea Islands - Commemorating 150 Years: In recognition of the endeavours of past generations - highs and lows of life in Australia 2013 Rio Tinto Alcan Martin Hanson Memorial Arts Awards Hyperclay - Contemporary Ceramics: Investigating the field of ceramics while showcasing techniques and technologies embraced by 21st century artists Lloyd Rees - Life and Light: This exhibition explores the range of artistic achievement of Australia's most awarded and recognised artists Saiki City Childrens Art: Artwork created by children from Saiki City, Japan Workshops (Children) Sew & Tell Workshop Jewellery Creations Workshops Celebrate Australia Workshops

Number of visitors to Gladstone Regional Art Gallery & Museum On Track (In Progress)

5687 visitors to the Gallery/Museum to attend exhibitions, workshops and associated functions for the period Oct - Dec 2013

402 An Arts and Cultural Volunteer Program is continued

Number of volunteers On Track (In Progress)

14 volunteers assisted for the quarter. Volunteers assisted in many areas including install/demount/launch of all exhibitions and childrens workshops during this period

Number of volunteer hours


804.5 hours are recorded for Oct, Nov and Dec 2013. Volunteers donated many hours of their time during the 2013 Rio Tinto Alcan Martin Hanson Memorial Art Awards which included intake and collection of entries, install and demount of artwork and associated official functions

Significant Activity: 412 Library Services 403 A well-utilised library service

Percentage of population enrolled as members of the library service


Current membership 27,899 which is 45.536% of the population. (Population 61,267)

404 Additional programming is introduced across the library service

Percentage increase in patronage On Track (In Progress)

Extra programming to begin late January/early February

405 A well-utilised Home Library Service

Number of members serviced On Track (In Progress)

252 members with 325 visits in December.

406 Welcome to Indigenous People is introduced to all libraries

Initiative rolled out to six libraries Completed Within Target

407 Partnerships between local writers' groups are formed

Number of writers' groups On Track (In Progress)

Meetings have been arranged with local writers' group, to take place in February 2014.

Significant Activity: 413 Performing Arts 408 A well-attended performing arts program

Number of patrons attending shows On Track (In Progress)

Have been closed over Christmas but have a number of events coming up in January and February that will get good attendances. (Open Day at GECC, Agnes Blues and Roots Festival)

409 Residents have ready access to a range of performing arts opportunities

Number of shows presented by Gladstone Entertainment Centre On Track (In Progress)

A number of Council-promoted performances have taken place in the first half of the financial year. SUNfest activities are currently taking place in the venue, including dance, singing and acting workshops.

Management Stream: 42 - Community WellbeingMeasure

December 2013

Significant Activity: 421 Healthy Communities 415 Gladstone region residents are supported through the provision of Community Wellbeing programs

Number of entries into Gladstone Aquatic Centre


Second quarter total entries excluding Yaralla - 39,331 (October - 4,777, November - 9,155, December -25,399) Second quarter total contacts Yaralla Membership entries - 2,980 (October - 630, November - 1,072, December - 1,278) Second Quarter total entries into Gladstone Aquatic Centre - 42,311

Number of entries into Calliope Pool On Track (In Progress)

Second quarter entries into Calliope Pool - 2,156

Number of entries into Mt Larcom Pool On Track (In Progress)

Second quarter entries into Mt Larcom Pool - 1,864

Significant Activity: 422 Community Wellbeing 410 Gladstone region residents are supported through the provision Community Wellbeing programs

Number of contacts of the Gladstone Community Advisory Service (CAS)


4,086 Contacts for CAS for the month of December 2013 (inclusive of Sport and Recreation) Total contacts for the second quarter (October, November & December) - 16,932

Number of contacts of the Discovery Coast Community Health Service (DCCHS)


2,460 Contacts for DCCHS for the month of December 2013 Total contacts for the second quarter (October, November & December) - 10,953

411 Community days' and 'community weeks' are facilitated and supported in celebration community life

Number of participants of 'Welcome to Gladstone Morning Tea' events


38 Contacts for the Welcome to Gladstone Morning Tea October 2013 42 Contacts for the Welcome to Gladstone Morning Tea November 2013 44 Contacts for the Welcome to Gladstone Morning Tea December 2013

Number of events held during Seniors Week Completed Within Target

Completed 1st quarter

Number of participants attending Senior Week events Completed Within Target


Number of events held during Youth Week Scheduled Action

Commencement date April 2014. Planning is being finalised.

Number of participants in Youth Week events across Gladstone Region

Scheduled Action

Youth Week is set for April 2014.

Number of participants (excluding Multicultural Festival) during Multicultural Week



Number of events held during Multicultural Week Completed Within Target


412 Community groups are assisted to encourage and support the strengthening of their ability to meet the community's need

Number of community groups assisted


Community Groups assisted by LAMP - 171 October. 123 November, 98 December Community Groups assisted by Youth Development - 102 October, 45 November, 37 December Community Groups assisted by Community Development - 23 October, 29 November, 88 December

413 Coordination of the Local Area Multicultural Program is continued

Number of LAMP contacts On Track (In Progress)

LAMP Contacts - 171 October, 123 November, 98 December

Number of LAMP partnerships developed and maintained On Track (In Progress)

LAMP partnerships developed and maintained 15 October, 13 November, 12 December

414 Access Audit Report is reviewed and implemented, within budgetary constraints

Percentage of recommendations implemented from Access & Equity Report


Final report received. Report being prepared for Council's consideration. Recommendations to be considered by the Access Reference Group and key stakeholders in February.

Significant Activity: 423 Sport & Recreation 416 A second skate park is planned for Gladstone City

Adoption of plan for the rebuilding or relocation of Cassy Lives skate park


Sport & Recreation Officers and the Youth Development Officer have community consultation meetings planned for February 2014. Quotes have been obtained.

417 Develop strategies to promote greater use of existing sport and recreation facilities

Number of opportunities to support multi-use sport and recreation facilities through Council funding


First round completed and funds remitted to successful applicants.

Introduction of new license agreements for the use of Palm Drive and Marley Brown


Finalised license agreements remitted to Football CQ (Palm Drive) & Gladstone & District Rugby League Association (Marley Brown).

418 Pedestrian and cycle links between recreation centres are promoted

Distance markers installed at Millennium Esplanade On Track (In Progress)

Bike & Walkway signage installed at Millennium Esplanade. Currently sourcing and researching types of distance markers.

New pathway signage installed across Gladstone City On Track (In Progress)

Planning of route links underway, with probable links being Memorial Park, Lions Park, Clinton to Kin Kora pathway, Little Creek Estate, Marina (in consultation with GPC).

Cycle paths and facilities included in Palm Drive development plans Completed Outside of Target

Council resolved, December 2013, that no further capital will be invested in Palm Drive. AFL and Cricket will remain at Clinton Sports Grounds.

419 Sport and recreation facilities are planned for Mt Larcom

Completion of plan and budget for the upgrade of the Mt Larcom tennis court area


Community consultation held with Mt Larcom residents in December 2013. A survey of Mt Larcom residents seeking their views will be distributed in February 2014.

420 Land secured for future recreational use in Gladstone

Site secured Scheduled Action

Not yet confirmed

421 Lease compliance for leased sporting facilities is achieved

Percentage of facilities that achieve full compliance with lease conditions


Current compliance rate is 94%

422 A range of appropriate funding programs to support sport and recreation organisations

Yearend percentage of sport and recreation grants budget committed to eligible projects


First round of minor grants committed. Major facility grant committed. On track for target.

423 Sport and recreation organisations are assisted through the provision of support services and relevant information

Number of editions of newsletter distributed to all sporting clubs On Track (In Progress)

Three distributed - October, November & December.

Number of information workshops specifically targeting Gladstone sporting issues delivered in liaison with state government agencies


Completed 1st quarter.

Management Stream: 43 - Contracts & FacilitiesMeasure

December 2013

Significant Activity: 431 Contracts424 Council is serviced with cost effective, efficient contract and procurement services

Turnaround for tenders from receipt of specification On Track (In Progress)

Percentage of fleet replacement program completed On Track (In Progress)

Orders for all replacement plant is anticipated to be placed before the end of the financial year.

Significant Activity: 432 Corporate Property Services 425 Council's buildings and facilities are maintained efficiently and strategically

Percentage of scheduled uses for which Council buildings and facilities are available


Maintenance work is scheduled out of hours where ever possible to eliminate disruptions.

Significant Activity: 433 Fleet Maintenance 426 Council's buildings and facilities are maintained efficiently and strategically

Percentage of scheduled services completed within 10 days of the due date


Scheduler is in place and working. For a small number of plant items the system is not capturing engine or odometer readings, however those anomalies are being rectified.

Management Stream: 44 - Customer RelationsMeasure

December 2013

Significant Activity: 434 Information Technology 433 Information technology systems capabilities support staff in the delivery of organisational objectives

Percentage of planned and budgeted upgrades/ improvements completed


Planned upgrades are still at approximately 25% complete with most major upgrades due to begin early 2014.

Percentage of uptime for corporate systems Completed Within Target

No major disruption of IT systems occurred during the month with the exception of planned maintenance downtime. As such Corporate Systems availability easily met the target during normal operating hours.

Significant Activity: 441 Communications & Marketing428 A range of opportunities for residents to access Council information is provided

Number of subscribers to eConnect newsletter On Track (In Progress)

Currently 240 eConnect subscribers

Number of issues of Council Connection newsletter produced and distributed annually


28,000 copies published and distributed monthly, except December 2013 and January 2014 (designated recess period)

Number of television news bulletins produced and aired annually On Track (In Progress)

As per schedule

Number of page views of the corporate website


56,402 page views, with an average visit duration of 2mins 22 seconds for the month of December. Most viewed pages, other than the home page, were: Current Vacancies; Employment Gladstone; Gladstone Airport; Contact Us; and Gladstone Aquatic Centre. Six monthly stats were: 360,789 page views, with an average duration of 2 mins 19 sec. Current vacancies was the highest viewed page for the six months with 28,994 page views.

Percentage of media requests responded to within Customer Service Charter time frames


100% responses provided within designated time frames

Yearend percentage of the region's communities for which Councillor Connect is accessible


Schedule met as per Councillor request

429 Planning of major community engagement activities across the organisation is supported

Percentage of relevant internal project requests supported On Track (In Progress)

All major project requests supported

430 Planning of major community engagement activities across the organisation is supported

Development of a Social Media Strategy and Policy Completed Outside of Target

Completed November 2013.

Percentage of relevant internal project requests supported On Track (In Progress)

All major project requests supported

Significant Activity: 442 Customer Service 431 An organisation-wide focus on customer service is cultivated

Percentage close-out rate for CSR's within defined Customer Service Charter timeframes


Of the 1569 CSRs entered for the month of December, 85% (or 1418) were completed within10 days. 151 were not complete at the end of the month however all of those were received in the last 10 days of the month so they were still inside the 10 day contact time frame. Of the 5753 CSRs entered for 2nd quarter, 80% (or 4584) were completed within10 days. 151 were not complete at the end of the quarter however all of those were received in the last 10 days of the quarter so they were still inside the10 day contact time frame.

432 Residents are serviced by efficient customer service branches

Percentage of telephone calls resolved by customer service staff Completed Within Target

without further escalation 25% of calls to Customer Service and Switch Overflow staff were resolved at the first point of contact which is 3% more than last month. Building and Plumbing had the most calls transferred with 628 and Customer Service staff resolved 77 Regulatory Services enquires without referral to that department. 25% of calls to Customer Service and Switch Overflow staff were resolved at the first point of contact for the 2nd quarter. Building and Plumbing had the most calls transferred during the 2nd quarter with 2346 and Customer Service staff resolved 584 Regulatory Services enquires without referral to that department during the 2nd quarter.

Management Stream: 43 - Contracts & FacilitiesMeasure

December 2013

Significant Activity: 443 Procurement 427 Council is serviced with cost effective, efficient contract and procurement services

Stock turnover On Track (In Progress)

Percentage usage rate for internal plant hire On Track (In Progress)

While some plant is under 70%, overall the plant fleet is achieving that level of utilisation.

Management Stream: 44 - Customer RelationsMeasure

December 2013

Significant Activity: 444 Records Management 434 Compliance with Queensland State Archives Retention & Disposal Schedules

Progress of compliance achieved


December 2013- 145 Archive boxes destroyed by Records Archivist (97 bags of shredded paper) - 14 Archive boxes destroyed by Quality Assurance Officer (9 bags of shredded paper) - 5 Archive boxes forwarded to Records Storage Facility to await retention period

435 Records management is improved across the organisation

Number of documents registered into ECM by all staff


December 2013- Records Staff 6,459 - Other Staff 6,557 - Pathway Documents 5,598

Management Stream: 82 - People & PerformanceMeasure

December 2013

Significant Activity: 821 Business Improvement 800 An internal two way organisational communication plan is developed

Adoption of communication plan On Track (In Progress)

Base data being collected to reinforce strategy.

801 Business Excellence Framework and Strategy is developed

Framework and Strategy developed On Track (In Progress)

Available frameworks have been reviewed with readiness of organisation now being assessed.

802 Regular meetings of the Joint Consultative Committee are held

Number of JCC meetings On Track (In Progress)

JCC meetings are being successfully held with 3 completed and 3 scheduled.

Percentage of issues resolved On Track (In Progress)

All issues that have been presented have been worked through and resolved to the satisfaction of all parties.

803 Annual Business Improvement Plan delivered

Percentage of projects complete On Track (In Progress)

Initial phases of project planning 80% complete.

Percentage of recommendations / improvement strategies implemented with a developed and agreed action plan


804 Organisational exposure to non-traditional energy efficiency alternatives

Number of initiatives identified Scheduled Action

No alternatives identified in this period.

805 Membership to peak body organisations is maintained

Number of current memberships to relevant advocacy organisations (i.e. ALGA, LGAQ, CQLGA and LGMA)


CQLGA is now disbanded however membership was maintained for the preceding period. All other memberships are current.

Significant Activity: 822 Human Resources 806 Increased exposure to alternative learning opportunities

Participation in Leadership Programs such as LGMA Challenge and On Track (In Progress)

Propeller Program Challenge of Leadership Program in conjunction with Gladstone Regional Council and Leadership Management Australasia with a total of 12 participants with the breakdown being ;Council (4) Veolia (3) Macosker (1) Plantability (1) Rosberry (1) Cooper-Makenzie (1) and Coventry (1) The programme commenced 10 October 2013 with four (4) workshops completed to date. It is expected that the programme is due to conclude in approximately July 2014. Next participate intake is scheduled to take place in first half 2014. Currently Council has 15 Employees studying qualifications relating to Management or Supervision.

807 Staff participation in education, training and professional development

Number of employees participating in Council funded formal study


Certificate III - 19 EmployeesCertificate IV - 23 Employees Diploma Level - 5 Employees Graduate Certificate - 4 Employees Bachelor Level - 10 Masters Level - 2 As per current L&D data - the total number of Employees receiving Council funded formal study is 63

Percentage of budget expended on conference attendance, On Track (In Progress)

training and development 0.28% of the operating budget has been expended on staff attending conferences, training and development between October 2013 - Dec 2013. 20255 - Seminars and Conferences including commitments (October to December) - $39,552.52 20245 - Training and Development (Mandatory) including commitments (October to December) - $113,332.17 20250 - Training and Development (Non-Mandatory) including commitments (Oct to Dec) - $82,429.31 20270 - Travel and Accommodation including commitments (October to December) - $44,875.12 Total $280,189.12

Percentage of staff that attend compulsory training


Quarterly average of Employees who attended mandatory training was 17.06%.October - 139 staff trained = 17.82% November - 191 staff trained = 24.42% December - 71 staff trained = 9%

808 Improved applications management to ensure easy process for potential employees

Web Recruitment roll out completed


Unable to provide an update on web recruitment roll out at this time, due to the project leader being on planned leave. Human Resources in conjunction with CIT have configured the existing recruitment module in Aurion and have now commenced using the recruitment module as at12 November 2013 to manage recruitment for the organisation. As recruitment data increases, HR will now be in a much better position to generate recruitment reports as required such as where learned of vacancies, recruitment costs, recruitment statistics, tracking status, vacancy status reports, overdue actions. Interesting Point of Interest - during the past 6 months, vacancies on the website had the highest viewed page with 28,994 page views.

809 Proactive engagement with students

Number of student visits to Council Attention Required

Council did not host any student visits to Council for this quarter reporting period. Council should take into consideration exam block for students, school priorities as well as school vacation periods for this reporting period which was 30 September to 11 October 2013 and years 10, 11 and 12 students concluded school for 2013 from mid-November onwards.

810 The 'Employer of Choice' strategy is branded and promoted for externally advertised position vacancies

Ratio of number of applications received per externally advertised positions vacant


July to December period had close to 29,000 site visits to our careers page which is the highest for all Council pages in that period. Linkedin page now in place with work to be done on placing job ads in that forum as well.

Significant Activity: 823 Internal Audit 811 Annual Internal Audit Plan delivered

Percentage of projects complete On Track (In Progress)

Percentage of recommendations accepted On Track (In Progress)

Significant Activity: 824 Occupational Health & Safety812 A Physiotherapy Program for soft tissue injury management is established

Delivery of initial limited program


Program has been delivered within Gladstone and Calliope with success. Employees have embraced the program with appointments overbooked in many cases to accommodate employee interest. The offset has been a reduction in workers compensation claims due to early intervention,

813 Incident Management System is implemented across the organisation

Completion of implementation Completed Within Target

LOGOSS system has been implemented successfully within the organisation. Implementation report provided to the Business Improvement Committee.

814 Lost time for work related injuries is reduced

Reduction in total lost time On Track (In Progress)

Current Days Lost = 89. Predicted 178 by June 2014. Reduction of 78% predicted.Total Hours Lost = 676. Predicted 1352 by June 2014. Reduction of 78% predicted.

Significant Activity: 825 People & Performance 815 Organisational Leadership and Mentoring Program is implemented

Percentage of leadership team participation


First round of Future Leaders program under way with the 4 participants winning the Rural Management Challenge for LGMA. Program for round two commencement in March complete and ready to launch. New supervisor leadership program being developed currently. 3 of 5 Senior Executives currently mentoring others formally.