moodle moot canada 2015
TRANSCRIPT
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Hybrid Training in Vocational Education
A pilot project at Sir Wilfrid Laurier School BoardCDC Pont-Viau
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THE TRAININGLength of the program : 735 hours
Purpose: The students learn how to provide superior guest service in a hotel or customer service establishment.
Competencies taught: Answer the Telephone using professional etiquette Take Reservations Solve Guest Complaints Give Tourist Information Register Guests and Complete Departures Balance the Cash and Make a Deposit Learn the Hotel Software (IQWare) Evaluations are mostly simulations.
Hotel Recepetion Program
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HISTORY OF THE PROGRAM 1994 - Delivered in Group Based Format (1 to 2 groups per year)
2011 – Changed to Individualized Format Why? - Continuous Registration
- Students learn at their own pace.
2015 – Offering Hybrid Delivery Format (Pilot Project)
Historical overview
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HISTORY OF THE PROGRAM2015 – Hybrid Delivery (COSPA Lanaudière Project)
Why? - Offer a program to students who are unable to attend school full time due to distance or work/family responsibilities.
- Adapt to the growing trend of offer courses on-line.
Distance Education initiative
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TRANSITION FROM GROUP TO INDIVIDUALIZED FORMAT
Use of a Course Management System(Moodle)
Develop Course Packs per Module Creation of Simulation Videos
Version: 1.9 upgraded to 2.0• Moodle Administration• Registration of Students• Training of Teachers
2011
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Moodle format pictures
Version: 2.3
• Big Blue Button Plug in
2015
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Google Docs
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Help Request Form
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Moodle format pictures
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Moodle format pictures
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Moodle format pictures
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HYBRID ON-LINE PROGRAM420 hours on-line + 210 hours in class + 105
hours internship
Create your own schedule:
Monday to Friday: 8:30am – 11:30am 12:30pm – 3:30pmTuesday and Thursday: 5:30pm – 8:30pm
Requirement: 15 hours per week (which includes 1 day in-class)
Hybride Delivery Stucture
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TRANSITION FROM CURRRENT INDIVIDUALIZED TO THE HYBRID DELIVERY
Creation of a New Pathway on Moodle Adjust Course Packs per Module Develop the Hybrid Learning Guide Incorporate Learning Evaluations (Quizzes) Creation of Interactive Exercises (Storyline) Develop a Help Request Form (Google Forms) Track students requests (Google spreadsheet) Use of the Big Blue Button
Actions
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HYBRID DELIVERYMaterial Requirement for the Student:
Computer with a webcam Internet access Head phones and microphone
Material Requirement for the School: Work Desk Two Computers with a webcam Telephone Line E-mail address Production of Promotional Video Creation of On-Line Course content
Requirements
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INFORMATIONWebsite: www.bilingualtraining.ca under: Vocational Programs then: Hotel Reception View our video!
Moodle url: http://portal.swlauriersb.qc.ca/moodlecdc/
Contact Person: Tami Belhadj
Pedagogical Consultant 450-688-2933 ext. 4120
Hotel Reception a world of opportunities!
www.swlauriersb.qc.ca