MOORDOWN MEDICAL CENTRE

PATIENT SURVEY

100 surveys returned

Out of 100 people, our survey says…

WHAT WE DID WELL

Out of 100 people surveyed, nobody was

dissatisfied with the opening hours,

admin team’s service or the last visit to the

practice.

Opening Hours and Appointment Availability

Not satisfied0%

Satisfied37% Very

satisfied63%

Verysatisfied

54%

Satisfied40%

Notsatisfied

6%

25% think that we are open after 6.30pm and closed at lunchtime.5% commented that Saturdays would be helpful.

Opening Hours

Appt Availability

50% have used our extended hours facility. 20% prefer before 8am 32% prefer after 6.30pm 48% have no preference

Patient’s choice often changes the way we work. We are constantly reviewing our extended hours.

Pre-bookable V Embargo

Next available

appt31%

GP ofchoice69%

“Do you prefer to book the next available appt or wait for the GP of your choice?”

69% of patients will wait for an appointment with their preferred GP. Some are waiting for Dr Rogers to return from “holiday”.

Was50% pre-bookable 50% embargo

Now60% pre-bookable 40% embargo

Patients are encouraged to make an informed decision about weighing up whether to wait and see the Doctor of

their choice or seeing a different Doctor more immediately.

Privacy and Confidentiality

99% of patients where either very satisfied or satisfied with MMC protecting their privacy and confidentiality.1 patient was dissatisfied and commented “Personal details are sometimes discussed too audibly at the reception desk. Not enough privacy. No problem with Drs.”

We have listened to our patients and will always provide a confidential area to discuss anything of a private nature.

There is a poster now up in Reception advising patient’s of this facility.

and finally…

Yes18%

No82%

82% of patients do not use our online facility. Over half of these would like to use it and have already been sent log-in details. Needs publicising further. In April we plan to text all patients advising of this services, we will add a message to all prescriptions, add it to our New Patient Questionnaire and text all patients about this service and a notice board has gone up in Reception.

Good statistics for contacting the Practice by phone. We are aware of the issues surrounding the 0844 number but there are many advantages for patients to this service. We are continually reviewing this.

Use Systm Online

Veryeasy40%Easy

51%

Noteasy9%

Contacting by phone