more effective at work by connecting with & understanding people
TRANSCRIPT
AT WORK
CONNECTING WITH & UNDERSTANDING PEOPLE
WHO AM I?
HOMEBREWINGsince June ‘10
BOATINGkayaks, etc.
HIKINGwith my dog, Brain
Application Development Practice Manager at Cardinal Solutions
iOS Developer, recovering developer of web, Java, & .Net
@pinkeerach
WHY?
WHY?
HOW?
LISTEN
Talking Listening
Understanding
WHY?
HOW?
WHAT?
LABELING
IDENTIFY FEELINGS
TURN THEM INTO WORDS
RESPECTFULLY REPEAT BACK
WHAT
LABELING
It seems like you are worried that we won’t succeed.
It seems like you don’t think I care.
It seems like you are really stressed out.
WHAT & HOW QUESTIONS
What are your reasons for doing that?
What problem are we trying solve?
How does this set us up for success?
WHAT
How is that worthwhile?
CONNECTING WITH AND UNDERSTANDING PEOPLE AT WORK
FINAL THOUGHTS
WHY?We are not our jobs, and we
can be more effective &
fulfilled by understanding our
colleagues.
HOW?By listening, empathizing, and
understanding, we can
connect with our colleagues.
WHAT?We don’t have to make drastic
changes, but adjust our
communication knobs.