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More Patients, More Often™

© 4PatientCare, 2014 Do not duplicate without written permission

4PatientCare 2 Minute Overview Video

• https://youtu.be/JPfXy59zlB0 • Or Click Here

https://youtu.be/JPfXy59zlB0

https://youtu.be/JPfXy59zlB0


Everyday Problems, Costly Results

• Need more patients!

• No-show rate is too high!

• Patients complain on social media!

• Staff is overworked!


• What We Believe:

●That your schedule should be consistently filled with desired patients

●That redundant tasks that take up staff time should be automated

●That the patient experience does matter, each and every time

How We Can Help


How It Works

• Real-Time Web Scheduling • 24/7/365 online appointment booking based on practice defined rules

• Integrates into: ●Practice Website

●“Find-a-Doctor” locators

●Review sites (Yelp, Google Reviews)

●Facebook Fan Page

●Embedded into communications


How It Works

• Recalls ●“Intelligent Escalation” with Email, Text, Phone, Postal

●Auto-detects identity and ties directly into Web Scheduling

●Measure results with 4PC Dashboard


How It Works

• Reminders ● Customize communications

through Email, Text, & Phone

● Substantially reduce no-show rate

● Deliver important pre-appointment information


How It Works

• No-Show Follow-ups ●Automatic follow-up

●Ties directly into Web Scheduling

●Increases office efficiency


How It Works

• Smart Surveys and Web Reputation ●Measure patient satisfaction

●Get immediate alerts from disgruntled patients

●Allow happy patients to spread the word around the web


How It Works

• Delivering Even More Value ●Pre-Appointment Communications

●Dashboard

●Patient Newsletter and E-Blast Templates

●Birthday Messages

●Custom Marketing Messages

●Move Announcements

●And More!


Customer Testimonials



“4PatientCare is working like a dream. Before using them we were lucky to be booked for the next day, now we are booked out solid for two weeks. Our production for this year from last year has increased fifty percent. We love it!” -Bobbie Maroni, North Star Vision Center | Columbus, OH



“It’s unquestionably the right thing to do and I can’t think of any reason why doctors would not use 4PatientCare.” -Gary Gerber, O.D. | Westwood, NJ



"At least 2 or 3 times a day my patients tell me that they loved being able to make their own appointment on my website. They tell me this right in the exam chair!" -Bradley Doolen, O.D. | Verona, NJ



"We are very pleased with 4PatientCare. Although we always sent recall notices, we have never received this many calls to schedule appointments, ever. 4PatientCare did it with no staff time at all." -Richard Belhumeur, O.D. | RI



“There are two main areas that 4PatientCare has saved us money. First, if you have staff calling for appointment reminders, this starts to become a lower priority when there are patients in the office needing assistance. As appointment reminders fall so do appointments and then revenue. We estimate that patient reminders take 1-2 hours per day if we are diligent and not pulled away to other tasks. Second, we know that as long as we click ‘received’ on the lab order when a product is in, then it is being called. This frees up our staff for more immediate issues and frees our managers from keeping track of these things.”

-Ryann Donaldson, O.D. | Katy, TX



"It has reduced staff time, our patients love it...It is working great for us!” -David Rouse, O.D. | Ft. Lauderdale, FL


Customers (USA)


Pricing

• Unlimited Usage of Services • Email, Text, Phone, and Web Scheduling

• Simple Monthly Subscription Pricing • Pay Per Provider or Per Location

• One-Time Setup Fee

• No Hidden Fees or Extra Charges

• 12-Month Commitment

• 60-Day Trial Period

• Signup at User Group and $0 Activation Charge!


Demos


Demos

• Recall (Email)


Demos

• Recall (Text)


Demos

• Recall (Phone) ●Natural Voice (recorded by voice actor)

●Automated Speech Recognition – not “press 1 for this, 2 for that”

●Includes ability to direct patient to book appointment online


Tag Line Provided by practice or sponsor Recall

Message Data driven by patient

appointment history –

Rules provide by practice

or sponsor

Provider

Contact

Information

Coupon Graphic Graphic or QR code

provided by practice or

sponsor

Logo Graphic GIF or JPG provided by practice

Demos – Recall (Postal)

Front of Card


Demos

• Real-Time Scheduling


Demos

• Real-Time Scheduling (appt reason)


Demos

• Real-Time Scheduling (Verification)


Demos

• Real-Time Scheduling (Confirmation)


Demos

• Real-Time Scheduling (Mobile)


Demos

• Real-Time Scheduling Testing Link:

• http://tinyurl.com/zov8vgj • http://tinyurl.com/zov8vgj

http://tinyurl.com/zov8vgj


Demos

• Real-Time Scheduling (Website)


Demos

● Real-Time Scheduling (EyeMed)


Demos

● Make your Facebook Page Actionable! Acquire new patients directly from social media

Only 46% of patients search during regular

business hours! (Source: Bidmyglasses Sept-Feb ‘15)


Demos

• No-Show Follow-ups


Demos

• Reminders (Email)


Demos


Demos

• Reminders (Text Message)


Demos – Phone Reminders

Comprehensive Reminder

Reminder with Confirmation

Confirmación de Cita (En Español)


Demos FF Interface


Demos

• Dashboard

● ROI Calculator

● Quick reports

● Customizable Reports

● Export capability


Demos

• Dashboard (ROI)


Demos

• Dashboard (Quick reports)


Demos

• Dashboard


Demos

• Dashboard (customizable reports)


Demos • EverSeat


Demos

• Smart Surveys (Initial Email)


Demos

• Smart Surveys (Landing Page)


Demos

• Smart Surveys (Referral Page)


Demos

• Smart Surveys (Drill-Down)


Demos

• Smart Surveys (Thank You)


Demos

• Web Reputation (Review Page)


Demos

• Web Reputation (FB Review Page)


Demos

• Custom Marketing Message Template (E-Blast)


Demos

• Free Initial Email Blast (E-Blast)


Demos

• Custom Marketing Message E-Blast (Practice Provided Template)


Demos

•Patient Newsletter Templates (Email)


Demos

• Move Announcement (E-Blast)

New Patient Acquisition Program (PPC)

More Patients, More Often™

Too Expensive

Hard to Track

Who Actually Sees it?

Who has the Time?

Marketing to New Patients

• Users Select a site in less than 5 seconds*

• Users Click the first promising link they see*

• Users Would rather conduct another search than scroll down *

*Cornell University: Eyetracking analysis of user behavior in www search http://www.cs.cornell.edu/people/tj/publications/granka_etal_04a.pdf

Why choose PPC?

You only pay for ads that are clicked High-Intention Searches/Smart Bidding

Customize the Campaign for your Practice $ for $ Conversion Tracking

{ }

Customized Campaigns

In house PPC Specialist

Optometry/Ophthalmology-Focused

Unique Practices = Unique campaigns

Tried & Tested High Conversion Tools

Landing page

Carefully selected images Positive Reviews

Book Appointment Ask us a Question

Services

Your Team

Insurances Accepted

Brands We Carry

*Configurable to your needs*

http://greatoptometrist.com/abcvision/



Conversion Tracking

BOOKED!

● Frequency ○ Total # of Impressions

○ Total Clicks from Impressions & CTR

○ Average Cost Per Click

● Quality ○ # of Callers, Unique Callers, Emails,

Appointments

○ Booked Appointment, Kept Appointment,

New or Existing Patients

● Return ○ Revenue Generated Per $ Spent

# OF

IMPRESSIONS

AD CLICKS →

LANDING PAGE

(CTR)

CALLS

EMAILS

Added Benefits

Lifetime Value

Brand Advertising Exclusivity

Monthly Analysis Meetings Ongoing Campaign & Landing Page Management

Call Monitoring and Training

Call Tracking

● Ongoing Campaign and Landing Page Management

● Google, Bing, and Display Network Ads

● Call Recordings

● Monthly results analysis and strategy session meeting with

Account Manager

● Highly specialized monthly front office training session with

Account Manager based on call recording results

Overview

PPC Plans Tier 1- $750

• up to 2 locations

Tier 2- $999


Tier 3- $1499


Custom Plan- $1500+

One Time Activation Fee- $999

• Customized Campaign set up

• Customized Landing Page creation

• Customized Configuration and Success Metrics planning meeting


Final Recap

• Unlimited Usage of Services • Email, Text, Phone, and Web Scheduling

• Simple Monthly Subscription Pricing • Pay Per Provider or Per Location

• One-Time Setup Fee

• No Hidden Fees or Extra Charges

• 12-Month Commitment

• 60-Day Trial Period

• Live customer chat support (Agents in USA)

• Signup at User Group and $0 Setup Fee!

• Stop by the 4PatientCare Booth to ask questions or sign up!

• [email protected] 1-858-952-1178

mailto:[email protected]


Reference Slides


Demos

• Surveys & Web Reputation Example 1 • Click for Review Page

• Click for Google Results

http://www.4healthcarereviews.com/eyecare-optometric-center-of-northridge/

http://www.4healthcarereviews.com/eyecare-optometric-center-of-northridge/

https://www.google.com/search?q=Eyecare+Optometric+Center+of+Northridge&rlz=1C1CHFX_enUS600US600&oq=Eyecare+Optometric+Center+of+Northridge&aqs=chrome..69i57&sourceid=chrome&es_sm=93&ie=UTF-8

https://www.google.com/search?q=Eyecare+Optometric+Center+of+Northridge&rlz=1C1CHFX_enUS600US600&oq=Eyecare+Optometric+Center+of+Northridge&aqs=chrome..69i57&sourceid=chrome&es_sm=93&ie=UTF-8


Demos

• Smart Surveys (Results)


Raising Stars & HEDIS Scores Conditions with Ocular Manifestations

• HEDIS and Stars ratings are dependent on retinal exams and glaucoma evaluation

• One barrier is transforming clinical intent into action

• With 4PatientCare, primary care offices can schedule with the OD directly

• Win-win-win scenario • Patients get better care

• PCPs / ACOs / Health Plans get higher scores

• ODs fill their schedule with desired patients


Web Scheduling Options


When Patients Want To Schedule

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