MostCommonly AskedQuestions aboutTravel Insurance

Though much is writtenabout choosing and buying

travel insurance, somequestions still come tomany people's minds

What happens if I havean emergency abroad

You or the hospital that istreating you should contactthe 24 hour EmergencyAssistance Service

This service will confirm yourcover and handle allnegotiations on your behalf.

If it is a minor injury treatableby a GP or local hospital, youcan settle the bill yourself andclaim this back.

Contact the 24 hour emergencyservices before any claim.

Am I covered forEmergency Repatriation

The policy cover includes thecost of return to your countryof residence within theEuropean Union if the return ismedically necessary.

You'll be carried either by airambulance or other medicallyappropriate means inaccordance with the Insurer'smedical advisers opinion.

Additional cover for clients whohold Australian, New Zealandor South African passports canbe arranged.

Which countries can Itravel to with my

insurance

Our geographical limits are:

including UK, Madeira, CanaryIslands, Iceland, Republic of Ireland,the Azores and Non Europeancountries bordering theMediterranean (Except Israel,Lebanon, Libya and Syria)

The Continent of Europe westof the Ural Mountains

WorldwideExcluding - USA, Canada,Caribbean, Mexico and Japan

WorldwideIncluding - USA, Canada,Caribbean, Mexico and Japan

Can non-UK residentspurchase your travel

insurance

Yes.Our policies are available toresidents of all EU countries.We also provide cover forAustralian, New Zealand andSouth African passport holderswho are temporary residentsin EU countries.

What is the maximumlength of any one trip Ican take on an annual

multi-trip policy

Our annual policies can coverfor trips of 17, 31, 45, 60, 90 or120 days duration on any singletrip. Policies with trip durationof 45 days or more will alsoallow 17 days Winter Sportsactivities free of charge.

Can I cancel my travelinsurance

We provide a 14-day cooling-offperiod in which you are entitledto a refund of your premium ifyou have a genuine reason.

Your disinclination to travel orrefusal of a visa application isnot a reason for cancellation.

When can I bookInsurance

It is best to book yourinsurance as soon as you havebooked and paid for yourholiday. This will then give youcancellation cover should younot be able to travel.

Can I extend my coverwhilst I am away

Yes.You must either purchaseanother policy online, or contactus.

But, you must arrange theadditional cover before theoriginal policy expires as a gapin cover is not permitted.

I have made my owntravel arrangements, noton a package; can I still

take out insurance

Yes, you can buy your travelinsurance policy, no matterwhat your travel arrangementsare.

As you see, purchasingtravel insurance is clear

and easy.

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