most problems are really the absence of idea….. ships are safer in the harbour, but they are not...
TRANSCRIPT
Take the decision,
If it is right,
well and good.
And if it is wrong
you will find out soon enough….
Statistics are often used
as a drunkard
uses a lamp post….
Not to light his way
but to support his
instability!…
Creativity is thinking up
new things;
innovation is doing
new things.
There is no shortage of
creativity or creative people;
the shortage is of
innovators….
The difference between
you and me
is only one of hearing;
where you hear a
door close,
I hear it open….
The most common
source of mistakes
in management decisions
is
the emphasis on finding
the right answer
rather than
the right question.
It is all too easy
to let yesterday's
mistakes ruin today,
train your mind
to learn from
your successes….
If you have a rupee and
I have another,
And we swap, we have only
one rupee each.
If you have a BETTER IDEA
and I have another,
And we swap, we have two
BETTER IDEAS each.
When you visit others
and talk to them,
treat them like ‘onions’!
Ask questions
and you will find
a new layer of ideas
every time you
peel off the visible layer….
“If each of us hires people
who are smaller than we are,
we shall become a
company of dwarfs.
But if each of us hires people
who are bigger than we are,
we shall become a
Company of giants.”
Any business
is
managed successfully by
good and committed people.
And it takes
much more than money
to have
good and committed people.
If a child lives with Criticism, he learns to Condemn,
If a child lives with Hostility, he learns to Fight,
If a child lives with Ridicule, he learns to be shy,
If a child lives with Shame, he learns to feel Guilty,
If a child lives with Tolerance, he learns to be Patient,
If a child lives with Encouragement,
he learns Confidence,
If a child lives with Praise, he learns to Appreciate,
If a child lives with Fairness, he learns Justice,
If a child lives with Security, he learns to have Faith,
If a child lives with Approval, he learns to like Himself,
If a child lives with Acceptance and Friendship,
he learns to find Love in the world,
“No point in taking three weeks
to make a decision
that can be made in three seconds
and Corrected inexpensively later
if wrong.
The whole organization
may be out of business
while you oscillate between
baby blue and buffalo brown
coffee cups.”
“Delays make people
get
uninterested and lazy.
Involve people
and
try to reach a consensus
to have
committed people.”
“Taking or making decisions
is a habit and,
like any other habit,
it can be well
styled or badly styled.
If badly styled,
change your style of
decision processing….”
“Everything takes longer
than you think.
So add 10 percent
to
30 percent margin
before
you convey a target date.”
“30 percent of your
employees
are
lazy, stupid, and dishonest.
Take this factor
into
your calculations.”
“On the
screen of your mind,
engrave the Glass of Milk.
And then remember
there is no gain
in crying over spilt milk.
Learn lessons from it….”
“If you find
others making mistakes,
no harm in pointing out
if you are an expert yourself.
But the real boldness
lies in admitting
your own mistakes
and laughing at yourself.”
“If your attitude is
not right,
nothing else is right
and
you have lost the “sale”
even
before you start.”
“The human mind
can hold only one thought
at a time prominently,
since there is nothing
to be gained by
being negative,
be positive….”
“The deepest
craving of human beings is
to feel important,
to be needed,
to be appreciated.
Appreciate others
and
you too will be appreciated….”
“It is not enough
to have
hired intelligence people);
it is equally important
to know
how to manage intelligence.”
“Everyone,
from a
prime minister to peon,
has problems- big and small.
Only the attitude decides
the quantity and quality
of
the problems….”
“Watch your thoughts,
they become your words;
Watch your words,
they become your actions;
Watch your actions,
they become your habits;
Watch your habits,
they become your character….”
“The great law which lies
at the foundation of life...
Business and personal...
Is that our rewards in life
will be in exact proportion to our service.
The more you think about this
and
observe people and business in this light,
the more you will see
the undeniable truth of it….”
“One
satisfied customer in 10 years
will bring you 100 more.
One
dissatisfied customer in 10 years
Will prevent 1000
prospects coming to you….”
“Sow an action
and
reap a habit.
Sow a habit
and
reap a character.
Sow a character
and
reap a destiny….”
WHY CUSTOMERS QUIT
1% Die
3% Move Away
5% Form Other Friendships
9% For Competitive Reasons
14% Because Of Product Dissatisfaction
68% Quit Because Of Attitude Of Indifference
Towards Customer By Some Employee of Dealer
“The big idea
which you keep fixed
in
your mind.
You must put yourself
in the picture of the end result
so vividly that you can
feel it, hear it
and
taste it round the clock….”