University of Miam

i University of M

iami

Motivating Employees Myths and Realities

Eddie Vidal Service Desk Manager, UMIT August 22, 2013

University of Miam

i University of M

iami

Now What?

University of Miam

i University of M

iami

Motivation

• What gets you up in the morning?

• What keeps you up at night?

University of Miam

i University of M

iami

Definitions

• Motivation – is the driving force by which humans achieve

their goals. – Intrinsic motivation refers to motivation that is

driven by an interest or enjoyment in the task itself, and exists within the individual rather than relying on any external pressure

– Extrinsic motivation comes from outside of the individual. Common extrinsic motivations are rewards like money and grades, coercion and threat of punishment

University of Miam

i University of M

iami

What Motivates You? • Career

Development/Success • Comfort/Relaxation • Health/Balance/Energy • Influence/Leadership • Learning/Knowledge/

Discovery • Materials/Possessions • Recognition/Praise • Security/Money/Home

• Social/Affiliation/Popularity/Acceptance

• Status/Prestige/Stand Out/Reputation

• Task Accomplishment/Problem Solving/Achievement

• Teaching/Guiding Others • Vitality/Energy • Others?

University of Miam

i University of M

iami

University of Miam

i University of M

iami

Motivating your Team

• Thank You cards • Tools/Toys for their

job • Time Off • Rewards and

Recognition Program?

• No Budget , now what?

• Posters

University of Miam

i University of M

iami

University of Miam

i University of M

iami

Solve My Problem

How do I find time to motivate my team members?

Champagne Appreciation on a Beer Budget

1

2

3

University of Miam

i University of M

iami

Myths/Realities Successes Failures/ Demotivators

$100 $100 $100

$300 $300 $300

$500 $500 $500

University of Miam

i University of M

iami

Myths/Realities $100

"I can motivate people" Not really -- they have to motivate

themselves. You can't motivate people anymore than you can empower them.

Employees have to motivate and empower themselves. However, you can set up an

environment where they best motivate and empower themselves. The key is knowing how to set up the environment for each of

your employees.

University of Miam

i University of M

iami

Myths/Realities $300

"Money is a good motivator" Not really. Certain things like money, a nice

office and job security can help people from becoming less motivated, but they

usually don't help people to become more motivated. A key goal is to understand the

motivations of each of your employees.

University of Miam

i University of M

iami

Myths/Realities $500

"Fear is a damn good motivator"

Fear is a great motivator -- for a very short time. That's why a lot of yelling from the boss won't seem to "light a spark under

employees" for a very long time.

University of Miam

i University of M

iami

Successes $100

Benefits to the Organization • Increased Performance • Increased focus on Organizational

Objectives • Increased Job Satisfaction • Reduced Cost of Industrial Conflict and

Absenteeism

University of Miam

i University of M

iami

Successes $300

• How well do you know your employees? – Family, kids, names – Hobbies – Values – Birthdays – Recognition Publicly or Privately – Career Goals, cover for you when out?

• Share some success stories

University of Miam

i University of M

iami

Successes $500

• Do you use metrics to motivate your team? – What metrics do you use? – Did metrics help you motivate your team? – Did metrics de-motivate your team? – Did it improve performance? – Any pitfalls because of competitiveness? – Is quality being addressed?

University of Miam

i University of M

iami

Failures $100

• What has your boss done to de-motivate you?

• How do you avoid doing the same thing? • Do you know what actually led to this? • If you see yourself going down this same

path how do you stop?

University of Miam

i University of M

iami

Failures $300

Share your biggest failure when

leading a team member, but more importantly, what did you learn

from it?

University of Miam

i University of M

iami

Failures $500

• Goals are de-motivating when they are: – Non-specific and ambiguous – Either impossible or to easy to achieve – Not reviewed or measured – Inflexible in times of change – Imposed without consultation

University of Miam

i University of M

iami

Myths or Reality

"I know what motivates me, so I know what motivates my employees"

Not really. Different people are motivated by different things. I may be greatly motivated by

earning time away from my job to spend more time my family. You might be motivated much more by recognition of a job well done. People are not motivated by the same things.

Again, a key goal is to understand what motivates each of your employees.

University of Miam

i University of M

iami

Myths or Reality

"Increased job satisfaction means increased job performance"

Research shows this isn't necessarily true at all. Increased job satisfaction does not

necessarily mean increased job performance. If the goals of the organization are not aligned with the goals of employees, then employees aren't effectively working toward the mission

of the organization.

University of Miam

i University of M

iami

Goals

• Goals are motivating when they are: – Specific – Measurable – Challenging but attainable – Flexible when required – Accepted by the employee

University of Miam

i University of M

iami

The New Reality

• Motivation 1.0 – Survival

• Motivation 2.0 – Carrot and Stick Theory

University of Miam

i University of M

iami

The New Reality

• Motivation 3.0 – Autonomy

• Independence • 9 to 5 work schedule, really?

– Mastery • Complete Mastery, never reached • Constant learning, opportunities to improve

– Purpose • Vocation/Vacation

University of Miam

i University of M

iami

Year is 1996

University of Miam

i University of M

iami

Basic Principles to Remember About Motivation

1. Motivating employees starts with motivating yourself

2. Always work to align goals of the organization with goals of employees

3. Key to supporting the motivation of your employees is understanding what motivates each of them

4. Recognize that supporting employee motivation is a process, not a task

5. Support employee motivation by using organizational systems (for example, policies and procedures) -- don't just count on good intentions

Copyright: Carter McNamara, MBA, PhD

University of Miam

i University of M

iami

Steps You Can Take to Support the Motivation of Others

1. Briefly write down the motivational factors that sustain you and what you can do to sustain them

2. Make of list of three to five things that motivate each of your employees

3. Work with each employee to ensure their motivational factors are taken into consideration in your reward systems

4. Have one-on-one meetings with each employee 5. Cultivate strong skills in delegation 6. Reward it when you see it 7. Reward it soon after you see it

University of Miam

i University of M

iami

7 Tips for Motivating Employees

1. Set a Good Example 2. Focus on Employee Happiness Rather

Than Employee Motivating 3. Make Sure Employees Share in the

Company’s Success 4. Create a Culture of Autonomy and Agency 5. Encourage Worker to Voice Complaints 6. Take on Volunteer Assignments 7. Get in Touch With Your Inner Start-up

Obtained from Inc. Magazine

University of Miam

i University of M

iami

Books • 1001 Ways to Reward your Employees

– Bob Nelson • 1001 Ways to Energize your Employees • Who Moved My Cheese?

– Spencer Johnson & Ken Blanchard • Raving Fans & Gung Ho

– Ken Blanchard • Drive

– Daniel Pink – RSA Animate – Drive: The surprising truth about what

motivates us – TED Talk

University of Miam

i University of M

iami

Takeaways

• What can you bring back to your organization and implement in the next 30 days? – Books? – Metrics? – Goals? – Purpose?

• Homework: Ask your employees what motivates them?

University of Miam

i University of M

iami

What Motivates Me?

• Service • Uniqueness • Autonomy • Knowledge • Success/Failure

University of Miam

i University of M

iami

Mobile App

• Carrot

• A Productivity And Social Motivation App With A Sense Of Humor

University of Miam

i University of M

iami

Purpose

• What gets you up in the morning? • What keeps you up at night?

• If you don’t like one or both of your

answers, it opens up a new question:

What are you going to do about it?

University of Miam

i University of M

iami

Questions & Discussion • HDI & Fusion Track Chair • HDI & Fusion Conference Speaker • HDI Strategic Advisory Board • President of South Florida HDI Local

Chapter • Published in Support World

Magazine & HDI Connect • HDI Support Center Manager

Certified • ITIL V3 Foundation & OSA Certified • itSMF monthly podcast producer

Manager, Medical IT Service Desk

evidal@miami.edu eddie_vidal@yahoo.com

305-439-9240

@eddievidal

http://www.linkedin.com/in/eddievidal