motivation study of a employee

8/12/2019 motivation study of a employee

http://slidepdf.com/reader/full/motivation-study-of-a-employee 1/66

1

A

PROJECT REPORT

ON

“Employees Motivation”

At

INITIATRIX

At

Noida

SUBMIITED TO: SUBMITTED BY

SVSU, MEERUT MBA-3rd semester

SWAMI VIVEKANAND SUBHART

UNIVERSITY



2

CHAPTER ORGANIZATION

Chapte No! "#$%e&t Pa'e No!

C-! Cert"#"$%te &

C-& De$'%r%t"() 3

C-3 A$*)(+'edeme)t

C.- C(m/%)0 Pr(#"'e 1

C-1 Re$r2"tme)t Se'e$t"() !4

C-5 M0 6(7 %t I)"t"%tr"8 Te$)('(0 !5

C-9 A)%'0s"s %)d I)ter/ret%t"() !

C-; <")d")s %)d C()$'2s"() &!

C.- B"7'"(r%/0 &&

C-!4 A))e82re &3



3

(EC)ARATION

I, ere70 de$'%re t%t t"s Rese%r$ /r(6e$t re/(rt +(r* e)t"t'ed "s

= Employees Motivation> +%s $%rr"ed (2t 70 me 2)der te

s2/er?"s"() (# Miss Nidhi Goel @Hr E8e$2t"?e %)d s27m"tted ")

te /%rt"%' #2'#"''me)t #(r te deree (# =M%ster (# B2s")ess

Adm")"str%t"()> "s te (2t$(me (# m0 +(r* te s%me %s )(t 7ee)

s27m"tted #(r te %+%rd (# %)0 (ter deree, d"/'(m%, #e''(+s"/ (r

(ter s"m"'%r t"t'e (# %)0 (ter 2)"?ers"t0.

Pr%m"'% %)s+%'"%



4

AC*NO+)E(GEMENT

I +(2'd '"*e t( s(+ m0 s")$ere r%t"t2de t( %'' t(se +( m%de t"s st2d0

/(ss"7'e. <"rst (# %'', I %m ?er0 t%)*#2' t( e'/#2' st%## %)d %'' te

#%$2't0 (# S+%m" ?"?e*%)%)d s27%rt" 2)"?ers"t0

A'' t"s m%de (2r t%s* ?er0 ")terest") %)d $%''e)") #(r 2s, "t %'s( /r(?"de

%) (//(rt2)"t0 t( rem(?e %)0 #'%+s %)d +e%*)esses. S( (/e)'0 %)d +%rm'0

+e'$(med 2s t( 2se /re?"(2s (7ser?%t"()s %)d ")-de/t ")ter?"e+s %)d d"s$2ss"()s

%7(2t +(r*.

%st 72t )(t te 'e%st I +(2'd '"*e t( /%0 t%)*s t( m0 #r"e)ds %)d (ters +(

%re d"re$t'0 (r ")d"re$t'0 e'/ me ") /r(?"d") ")#(rm%t"() %)d s%r") +"t me

te"r /re$"(2s t"me.



5

COMPANY PRO<IE



6

INITIATRIX TECHNO)OGIE"

Go#p &ompanies and pod#&ts

,,,!mo&oti!&om

,,,!Modi-a!&om

,,,!vo&ational.s-ills!&om

*ey sta-eholdes and pomotes

C(m/%)0 #(2)ded %)d /r(m(ted 70 te %'2m)" (# I)d"%) I)st"t2tes (# Te$)('(0 @IITs, I)d"%)

I)st"t2tes (# M%)%eme)t @IIMs, J() H(/*")s U)"?ers"t0 S$((' (# Med"$")e @JHUS(M,

M%ss%$2setts I)st"t2te (# Te$)('(0 @MIT, U)"?ers"t0 (# C"$%( @UC %)d I)d"%) S$((' (#

B2s")ess @ISB.

MODRIKA

=MODRIKA> te +(rd der"?ed #r(m S%)s*r"t +(rd =M2dr%>, +"$ me%)s $2rre)$0. Te

esse)$e (# MODRIKA "s der"?ed %s =M2dr% 7%)%)e *" *r"0%> ".e. =Art (# M%*") M()e0>. As

t"me /%sses te me%)") (# M()e0 $%)ed #r(m 62st 7%)*s t( st($*s, s%res, $(mm(d"t"es,

#2t2res, 7()ds et$. %'' (# +"$ tr%ded %m() t(/ #")%)$"%' $%/"t%' m%r*ets %$r(ss te '(7e. W"t

")ter%t"() (# te$)('(0 te $()$e/t (# m()e0 "s %'")ed +"t t"me, e?er07(d0 e%rd (# t"s

st%)d%rd st%teme)t =T"me "s M()e0>. T"s %''(+ed sm%rt /e(/'e t( de?"se met(ds +ere m()e0+(r*s #(r tem t%) te0 %re +(r*") #(r m()e0.

+ho ,e ae

MODRIKA "s % /"()eer /'%t#(rm #(r '%2)$") #")%)$e $%reer /(+ered +"t te$)('(0. It "s

/r(m(ted 70 se%s()ed /r(#ess"()%'s %)d %'2m)" (# Indian Instit#te o/ Te&hnolo'y 0IIT12

Indian Instit#te o/ Mana'ement 0IIM12 Massa&h#setts Instit#te o/ Te&hnolo'y 0MIT12 3ohn

Hop-ins 4nivesity 03H412 H"5C2 5a&lay6s2 4nivesity o/ Chi&a'o 5#siness "&hool

04C5"1 and Indian "&hool o/ 5#siness 0I"5. Te /r(m(ter r(2/ $2rre)t'0 m%)%es %ssets

(?er 4"( 7 5illion +"t m(re t%) &44 em/'(0ees %$r(ss 1 $()t")e)ts. We %'s( /r(?"de ser?"$es%)d $()s2't%)$0 t( te +(r'ds m(st /r(m")e)t $(r/(r%te %)d ")st"t2t"() ") ede #2)ds.

M(dr"*% %s re%$ed t( %)(ter m"'est()e, 70 t(2$") moe than 892999 %$r(ss te '(7e.

http://www.mocoti.com/

http://modrika.com/

http://www.vocational-skills.com/

http://www.mocoti.com/

http://modrika.com/

http://www.vocational-skills.com/



7

5RIE: O4T)INE O: CO4R"E" A;AI)A5)E

71 <#ant tadin'

I)tr(d2$t"() t( 2%)t"t%t"?e Tr%d"), 7%s"$ Tr%d") Str%te"es, /%"rs Tr%d") St%t"st"$%'

Ar7"tr%e, (/t"()s, #2t2res %)d #")%)$"%' der"?%t"?es, m%r*et m"$r(str2$t2re et$ %re te s(me

e8%m/'e (# te #"e'ds ") +"$ $%)d"d%tes +"'' 7e$(me $()$e/t2%''0 $(m#(rt%7'e %#ter

$(m/'et"() (# te $(2rse.

Caee oppot#nities.

Tere %re s(me %re%s (# +(r* ") +"$ % 2%)t Tr%der $%) m%*e "s $%reer

• C(mmer$"%' 7%)*s, e.. HSBC. I)?estme)t 7%)*s.

• Hede #2)ds, e.. te C"t%de' Fr(2/.

• A$$(2)t%)$0 terms C()s2't%)$0 terms e.. A$$e)t2re

• S(#t+%re $(m/%)"es.

• Asset m%)%eme)t , Pr"?%te B%)*") , A'ter)%t"?e I)?estme)ts.

=1 Al'oithmi& tadin'

Te $(2rse ")tr(d2$es *e0 $()$e/ts, te tr%de '"#e $0$'e %)d #%$t(rs dr"?") te r(+t (#

e'e$tr()"$ tr%d") +"t %) (?er?"e+ (# e'e$tr()"$ %)d A'(r"tm"$ Tr%d") +"$ de#")es

"m/(rt%)t "de%s %)d "?es % "st(r"$%' /ers/e$t"?e () te emere)$e (# /r(r%m %)d %'(r"tm"$

tr%d").

T"s $(2rse "s % 2)"G2e $(2rse 7(t ") terms (# te 'e?e' (# det%"' %s +e'' %s te 7re%dt (#

"ts s$(/e . It "s %"med %t se''-s"de (r % 720-s"de e8e$2t"?es, 7r(*ers, re2'%t(r , (r #2)d m%)%er

") $%re (# "m/'eme)t") te$)('(0 s0stems #(r 0(2r 72s")ess (r /r(#ess"()%' tr%ders. It

/r(?"des ")s"t () te #2)d%me)t%'s (# e'e$tr()"$ tr%d") %)d te te$)('("$%' s('2t"()s #(r

"m/'eme)t") tem.

Caee Oppot#nities.

• Em/'(0me)t +"t 'e%d") ")?estme)t 7%)*") $(m/%)"es

• Set2/ 0(2r (+) 72s")ess@ s27 7r(*er s"/

• St%rt 0(2r (+) /r%$t"$e.



8

• St%rt 0(2r (+) /r%$t"$e.

• Se'# tr%d") I)?estme)t.

3) A$ita'e#

T"s /r(r%m "s es/e$"%''0 $()$e"?ed #(r t(se +( )eed % s(2)d #2)d%me)t%' *)(+'ede (#

+%t %r7"tr%e "s %)d te%$es $(m/'ete "m/'eme)t%t"() det%"'s. T"s $(2rse eG2"/s 0(2 +"t %''

te tr%d") *)(+'ede 0(2 )eed t( e"ter st%rt 0(2r (+) /r%$t"$e (r +(r* +"t %)0 t(/ tr%d")

(2se 70 "?") str() /r%$t"$%' *)(+'ede.

Caee Oppot#nities.

• A 2e /(ss"7'e t( re%") '%re m(?e +"t") te " #reG2e)$0 tr%d") d(m%").

• Be %)ds () #r(m % re%''0 %r$%e(()"$ /rese)t +"t te '%te)t ") $%se t( de%'")s

")st%)t'0 0(2rse'#.

• O/er%te +"t se?er%' ?er0 e8/er"e)$ed " #reG2e)$0 tr%ders.

• D( s(met") s27st%)t"?e "?e t( %dd") see t( 7e te /'%0er ") te m%r*et/'%$e.

• D( s(met") s27st%)t"?e "?e t( %dd") see t( 7e te /'%0er ") te m%r*et/'%$e.

• R%"se ()es (+) eter(e)e"t0 (# $rede)t"%'s ") 7e$(m") %) %7s('2te m%ster t"s

s/%$e.

>1 Te&hni&al analysis

Te$)"$%' A)%'0s"s "s % d"s$"/'")e #(r #(re$%st") /red"$t") te d"re$t"() (# /r"$es

tr(2 te st2d0 (# /%st m%r*et d%t%, /r"m%r"'0 /r"$e %)d ?('2me . Te$)"$%' %)%'0s"s "s+"de'0 2sed %m() st($* 7r(*ers, tr%ders, #")%)$"%' %)%'0sts %)d #")%)$"%' /r(#ess"()%'s.

Caee Option.

Tr%der

Te$)"$%' A)%'0st ") 7r(*") #"rms



9

<2)d M%)%er

81 Pot/olio mana'ement

Te /r"m%r0 (76e$t"?e (# t"s $(2rse "s t( #%m"'"%r"e te st2de)t +"t 7%s"$ $()$e/ts (#

P(rt#('"( M%)%eme)t %)d "ts ?%r"(2s t(('s %)d te$)"G2es t( #%$"'"t%te te m%)%ers ")

m%)%") te"r /(rt#('"(.

Caee Oppot#nities.

W"t %) ")$re%se ") te )2m7er (# " )et +(rt ")?est(rs, te (//(rt2)"t"es #(r /r"?%te

eG2"t0 #2)d m%)%eme)t %s %'s( /r('"#er%ted. W"t "mm")e)t dere2'%t"() (# te ")s2r%)$e %)d

/e)s"() se$t(r , 2e ")?est%7'e s2r/'2ses %re '"*e'0 t( $(me ")t( te $%/"t%' m%r*ets. T"s "s

'"*e'0 t( (/e) 2/ )e+ ?"st%s #(r %)%'0sts %)d /(rt#('"( m%)%ers.

?1 "tatisti&ian @ mathemati&ian

T"s $(2rse "s % r"(r(2s ")tr(d2$t"() t( te m%tem%t"$%' te(r0 (# /r(7%7"'"t0 , %)d "t

/r(?"des te )e$ess%r0 7%$*r(2)d #(r te st2d0 (# m%tem%t"$%' st%t"st"$s %)d /r(7%7"'"t0

m(de'").

C%reer O//(rt2)"t"es-

As ")ter(##"$e /r(t($(' (es , %)%'0sts ")ter%$t +"t e%$ (ter %s $(''e%2e +"'e te0

te)d t( re/(rt t( % /(rt#('"( m%)%er (r (ter se)"(r ") m%)%eme)t . A 62)"(r %)%'0st m%0 +(r*

"s (r er +%0 2/ t( % se)"(r %)%'0st ") /er"(d (# tree t( #"?e 0e%rs.

<(r se)"(r %)%'0sts +( $()t")2e t( '((* #(r $%reer %d?%)$eme)t , tere "s te /(te)t"%'

t( 7e$(me % /(rt#('"( m%)%er, % /%rt)er ") %) ")?estme)t 7%)* (r se)"(r m%)%eme)t ") % ret%"'

7%)* (r %) ")s2r%)$e $(m/%)0 . S(me %)%'0sts ( () t( 7e$(me ")?estme)t %d?"s(rs (r

#")%)$"%' $()s2't%)ts. R%"se ()es (+) eter(e)e"t0 (# $rede)t"%'s ") 7e$(m") %) %7s('2te

m%ster t"s s/%$e.



10

1 Tadin' po'amme analyst

A Tr%d") Pr(r%mmer A)%'0st "s % /ers() +( "s res/()s"7'e #(r des") %)d

de?e'(/me)t (# tr%d") s0stems #(r ")-(2se /r(/r"et%r0 tr%ders t( "m/'eme)t %'(r"tm"$

tr%d") str%te"es.

Pr(r%ms %?%"'%7'e

• C /r(r%mm")

• CLL /r(r%mm")

• E%s0 %)2%e Pr(r%mm")

• R '%)2%e

• E8$e' VBA Pr(r%mm")

• J%?% Pr(r%mm")

• MATAB

Caee Oppot#nities.

St%rt") (2t S*"''ed Pr(r%mmer $%) 7e /r(m(ted t( 'e%d /r(r%mmers %)d "?e) s2/er?"s(r0

res/()s"7"'"t"es. W"t e8/er"e)$e te0 $%) m(?e ()t( %)%'0st /r(r%mmer r('es.



11

A,ads and A&hievements

To#&hed ove 892999 in %#st one yea o/ s#&&ess/#l opeationsM(dr"*% %s t(2$ed (?er 14,444L %$r(ss te '(7e #r(m I)d"%, US, UK, S")%/(re, A2str%'"%

sett") % 7e)$m%r* (# %$"e?") ") 62st ! 0e%r (# s2$$ess#2' (/er%t"()s.

:ist one to la#n&h te&hnolo'y diven /inan&ial po'ams in India

Be") dr"?e) 70 t(/ te$)('("sts #r(m IIT, ISB, J() H(/*")s, MIT %)d C"$%( B2s")ess

S$((', M(dr"*% "s te ()'0 $(m/%)0 +"$ %s ")$'2ded te$)('(0 %s % $(re /%rt (# $2rr"$2'2m

(# C(2rses ") <")%)$e. We 7e'"e?e t%t ()'0 ?"% te$)('(0 te re%' /r(#"t m%r")s %)d ?('2me

+"'' 7e %$"e?ed.

Only &ompany ,ith o'anisational eBpeien&eM(dr"*% "s te ()'0 $(m/%)0 +"$ %?e (r%)"s%t"()%' e8/er"e)$e (# (?er =92999 M%) (2rs

") e)%7'") #")%)$e +"t te$)('(0. W"t d"re$t /'%$eme)t t"e-2/ +"t t(/ ")?estme)t 7%)*s %)d

t(/ #")%)$"%' ")st"t2t"()s.



12

Em/'(0ees M(t"?%t"()

CHAPTER-1

1.1 INTRODUCTION

The project work entitled a STUD !" #$%&!## $!T'(T'!" with *pecialre+erence to '"'T'T,'-. "!'D i* /ainl condcted to identi+ the +actor* which will/otiate the e/ploee* and the oraniational +nction* in '"'T'T,'-. "!'D

$anae/ent* a*ic jo i* the e++ectie tiliation o+ h/an re*orce* +or

achiee/ent* o+ oraniational ojectie* The per*onnel /anae/ent i*

concerned with oraniin h/an re*orce* in *ch a wa to et /ai// otpt

to the enterpri*e and to deelop the talent o+ people at work to the +lle*t

*ati*+action $otiation i/plie* that one per*on. in oraniation contet a /anaer.

inclde* another. *a an e/ploee. to enae in action en*rin that a channel

to *ati*+ tho*e need* and a*piration* eco/e* aailale to the per*on 'n addition

to thi*. the *tron need* in a direction that i* *ati*+in to the latent need* in

e/ploee* and harne** the/ in a /anner that wold e +nctional +or the

oraniation

#/ploee /otiation i* one o+ the /ajor i**e* +aced eer oraniation 't i* the

/ajor ta*k o+ eer /anaer to /otiate hi* *ordinate* or to create the will to

work a/on the *ordinate* 't *hold al*o e re/e/ered that a worker /a e

i//en*el capale o+ doin *o/e work: nothin can e achieed i+ he i* not willin

to work /anaer ha* to /ake appropriate *e o+ /otiation to enth*e thee/ploee* to +ollow the/ ;ence thi* *tdie* al*o +oc*in on the e/ploee

/otiation a/on the e/ploee* o+ INITIATRI, NOIDA.



13

The data needed +or the *td ha* een collected +ro/ the e/ploee* throh

<e*tionnaire* and throh direct interiew* nal*i* and interpretation ha* een

done *in the *tati*tical tool* and data* are pre*ented throh tale* and

chart*

1.2 RESEARCH PROBLEM

Te rese%r$ /r(7'em ere ") t"s st2d0 "s %ss($"%ted +"t te m(t"?%t"() (# em/'(0ees (#

INITIATRI, NOIDA. Tere %re % ?%r"et0 (# #%$t(rs t%t $%) ")#'2e)$e % /ers()s 'e?e' (#

m(t"?%t"() s(me (# tese #%$t(rs ")$'2de

!. Te 'e?e' (# /%0 %)d 7e)e#"ts,

&. Te /er$e"?ed #%"r)ess (# /r(m(t"() s0stem +"t") % $(m/%)0,

3. 2%'"t0 (# te +(r*") $()d"t"()s,

. e%ders"/ %)d s($"%' re'%t"()s"/s,

1. Em/'(0ee re$()"t"()

5. J(7 se$2r"t0

9. C%reer de?e'(/me)t (//(rt2)"t"es et$.

M(t"?%ted em/'(0ees %re % re%t %sset t( %)0 (r%)"s%t"(). It "s 7e$%2se te m(t"?%t"() %)d J(7

s%t"s#%$t"() "s $'e%r'0 '")*ed. He)$e t"s st2d0 "s #($2s") () te em/'(0ee m(t"?%t"() ") te

(r%)"s%t"(). Te rese%r$ /r(7'em "s #(rm2'%ted %s #(''(+s:

“What are the factors which help to motivate the employees?

1.3 SIGNIFICANCE OF THE STUDY

The *td i* intended to ealate /otiation o+ e/ploee* in the oraniation

ood /otiational prora/ procedre i* e**ential to achiee oal o+ the

oraniation '+ e++icient /otiational prora//e* o+ e/ploee* are /ade not onlin thi* particlar oraniation t al*o an other oraniation: the oraniation* can

achiee the e++icienc al*o to deelop a ood oraniational cltre



14

$otiation ha* ariet o+ e++ect* The*e e++ect* /a e *een in the contet o+ an

indiidal* ph*ical and /ental health. prodctiit. a*enteei*/ and trnoer

#/ploee deliht ha* to e /anaed in /ore than one wa Thi* help* in retainin

and nrtrin the tre elieer* “who can deliver value to the organization.

Proliferating and nurturing the number of “true believers” i* the challene

+or +tre and pre*ent ;, /anaer*

Thi* /ean* innoation and creatiit 't al*o /ean* a chane in the ear +or ;,

police* and practice* The +a*ter the oraniation* nrtre their e/ploee*. the

/ore *cce**+l the will e The challene e+ore ;, /anaer* toda i* to deliht

their e/ploee* and nrtre their creatiit to keep the/ a loo/

Thi* *td help* the re*earcher to realie the i/portance o+ e++ectie e/ploee

/otiation Thi* re*earch *td ea/ine* tpe* and leel* o+ e/ploee

/otiational prora//e* and al*o di*c**e* /anae/ent idea* that can e

tilied to innoate e/ploee /otiation 't help* to proide in*iht* to *pport

+tre re*earch reardin *trateic idance +or oraniation* that are oth

proidin and *in reward=reconition prora/*

1.4 OBJECTIVES OF THE STUDY

1.4.1 Primr! "#$%&'i(%

1 To *td the i/portant +actor* which are needed to /otiate the e/ploee*

1.4.2 S%&")*r! O#$%&'i(%.

1 To *td the e++ect o+ /onetar and non>/onetar ene+it* proided the

oraniation on the e/ploee* per+or/ance



15

2 To *td the e++ect o+ jo pro/otion* on e/ploee*

3 To learn the e/ploee* *ati*+action on the interper*onal relation*hip ei*t*

in the oraniation

4 To proide the practical *e*tion +or the i/proe/ent o+ oraniation*

per+or/ance

1.+ RESEARCH METHODOLOGY.

,e*earch i* a **te/atic /ethod o+ +indin *oltion* to prole/* 't i* e**entiall an

ine*tiation. a recordin and an anal*i* o+ eidence +or the prpo*e o+ ainin

knowlede ccordin to ?li++ord wood. @re*earch co/pri*e* o+ de+inin and

rede+inin prole/. +or/latin hpothe*i* or *e*ted *oltion*. collectin.

oraniin and ealatin data. reachin concl*ion*. te*tin concl*ion* to

deter/ine whether the +it the +or/lated hpothe*i*A

1.+.1 Sm,i) D%/i).

*a/ple de*in i* a +inite plan +or otainin a *a/ple +ro/ a ien poplation

Si/ple rando/ *a/plin i* *ed +or thi* *td

1.+.2 U)i(%r/%.

The nier*e choo*e* +or the re*earch *td i* the e/ploee* o+ ;ewitt **ociate*

1.+.3 Sm,% Si0%.

"/er o+ the *a/plin nit* *elected +ro/ the poplation i* called the *ie o+ the

*a/ple Sa/ple o+ 50 re*pondent* were otained +ro/ the poplation

1.+.4 Sm,i) Pr"&%*r%.



16

The procedre adopted in the pre*ent *td i* proailit *a/plin. which i* al*o

known a* chance *a/plin Under thi* *a/plin de*in. eer ite/ o+ the +ra/e ha*

an e<al chance o+ incl*ion in the *a/ple

1.+.+ M%'"*/ " D' C"%&'i").

The data* were collected throh %ri/ar and *econdar *orce*

1.+.+.1 Primr! S"r&%/.

%ri/ar data are in the +or/ o+ @raw /aterialA to which *tati*tical /ethod* are

applied +or the prpo*e o+ anal*i* and interpretation*

The pri/ar *orce* are di*c**ion with e/ploee*. data* collected throh

<e*tionnaire

1.+.+.2 S%&")*r! S"r&%/.

Secondar data* are in the +or/ o+ +ini*hed prodct* a* the hae alread een

treated *tati*ticall in *o/e +or/ or other

The *econdar data /ainl con*i*t* o+ data and in+or/ation collected +ro/ record*.

co/pan we*ite* and al*o di*c**ion with the /anae/ent o+ the oraniation

Secondar data wa* al*o collected +ro/ jornal*. /aaine* and ook*

1.+. N'r% " R%/%r&.

De*criptie re*earch. al*o known a* *tati*tical re*earch. de*crie* data and

characteri*tic* aot the poplation or pheno/enon ein *tdied De*criptie

re*earch an*wer* the <e*tion* who. what. where. when and how

lthoh the data de*cription i* +actal. accrate and **te/atic. the re*earch

cannot de*crie what ca*ed a *itation Th*. de*criptie re*earch cannot e *ed



17

to create a ca*al relation*hip. where one ariale a++ect* another 'n other word*.

de*criptie re*earch can e *aid to hae a low re<ire/ent +or internal alidit

1.+.5 6%/'i"))ir%.

well de+ined <e*tionnaire that i* *ed e++ectiel can ather in+or/ation on oth

oerall per+or/ance o+ the te*t **te/ a* well a* in+or/ation on *peci+ic

co/ponent* o+ the **te/ de+eated <e*tionnaire wa* care+ll prepared and

*peciall n/ered The <e*tion* were arraned in proper order. in accordance

with the releance

1.+.7 N'r% " 6%/'i")/ A/8%*.

The <e*tionnaire con*i*t* o+ open ended. dichoto/o*. ratin and rankin

<e*tion*

1.+.9 Pr%-'%/'i)

pre>te*tin o+ <e*tionnaire wa* condcted with 10 <e*tionnaire*. which were

di*trited and all o+ the/ were collected ack a* co/pleted <e*tionnaire !n the

a*i* o+ dot* rai*ed the re*pondent* the <e*tionnaire wa* rede*ined to it*

pre*ent +or/

1.+.1: Sm,%

+inite **et o+ poplation. *elected +ro/ it with the ojectie o+ ine*tiatin it*

propertie* called a *a/ple *a/ple i* a repre*entatie part o+ the poplation

*a/ple o+ 50 re*pondent* in total ha* een rando/l *elected The re*pon*e to



18

ario* ele/ent* nder each <e*tion* were totaled +or the prpo*e o+ ario*

*tati*tical te*tin

1.+.11. Vri#%/ " '% S'*!.

The direct ariale o+ the *td i* the e/ploee /otiation

'ndirect ariale* are the incentie*. interper*onal relation*. career deelop/ent

opportnitie* and per+or/ance apprai*al **te/

1.+.12. Pr%/%)''i") " D'.

The data are pre*ented throh chart* and tale*

1.+.13. T""/ )* T%&)i;%/ "r A)!/i/.

?orrelation i* *ed to te*t the hpothe*i* and draw in+erence*



19

CHAPTER 2

2. LITERATURE REVIE<

,en*i* &ikertha* called /otiation a* the core o+ /anae/ent $otiation i* the

core o+ /anae/ent $otiation i* an e++ectie in*tr/ent in the hand* o+ the

/anae/ent in in*pirin the work +orce 't i* the /ajor ta*k o+ eer /anaer to

/otiate hi* *ordinate or to create the will to work a/on the *ordinate* 't

*hold al*o e re/e/ered that the worker /a e i//en*el capale o+ doin

*o/e work. nothin can e achieed i+ he i* not willin to work creation o+ a will to

work i* /otiation in *i/ple t tre *en*e o+ ter/

$otiation i* an i/portant +nction which eer /anaer per+or/* +or actatin the

people to work +or acco/pli*h/ent o+ ojectie* o+ the oraniation '**ance o+

well conceied in*trction* and order* doe* not /ean that the will e +ollowed

/anaer ha* to /ake appropriate *e o+ /otiation to enth*e the e/ploee* to

+ollow the/ #++ectie /otiation *cceed* not onl in hain an order accepted t

al*o in ainin a deter/ination to *ee that it i* eected e++icientl and e++ectiel



20

'n order to /otiate worker* to work +or the oraniational oal*. the /anaer*

/*t deter/ine the /otie* or need* o+ the worker* and proide an eniron/ent in

which appropriate incentie* are aailale +or their *ati*+action '+ the /anae/ent

i* *cce**+l in doin *o: it will al*o e *cce**+l in increa*in the willinne** o+ the

worker* to work Thi* will increa*e e++icienc and e++ectiene** o+ the

oraniation There will e etter tiliation o+ re*orce* and worker* ailitie* and

capacitie*

2.1 T% &")&%,' " m"'i('i")

The word /otiation ha* een deried +ro/ /otie which /ean* an idea. need or

e/otion that pro/pt* a /an in to action Bhateer /a e the ehaior o+ /an.there i* *o/e *ti/l* ehind it Sti/l* i* dependent pon the /otie o+ the

per*on concerned $otie can e known *tdin hi* need* and de*ire*

There i* no nier*al theor that can eplain the +actor* in+lencin /otie* which

control /an* ehaior at an particlar point o+ ti/e 'n eneral. the di++erent

/otie* operate at di++erent ti/e* a/on di++erent people and in+lence their

ehaior* The proce** o+ /otiation *tdie* the /otie* o+ indiidal* which ca*e

di++erent tpe o+ ehaior

2.2 D%i)i'i") " M"'i('i").

Bhat i* /otiationC 't i* de+ined a* the proce**e* that accont +or an indiidal*

inten*it. direction and per*i*tence o+ e++ort toward* attainin a oal

The three ke ele/ent* in the de+inition are inten*it. direction and per*i*tence

'nten*it i* concerned with how hard a per*on trie* Thi* i* the ele/ent /o*t o+ *

+oc* on when we talk aot /otiation ;oweer. hih inten*it i* nlikel to lead

to +aorale jo per+or/ance otco/e* nle** the e++ort i* channelled in a

direction that ene+it* the oraniation There+ore. we hae to con*ider the <alit

o+ e++ort a* well a* it* inten*it #++ort that i* directed toward*. and con*i*tent with.

the oraniation* oal* i* the kind o+ e++ort that we *hold e *eekin inall.



21

/otiation ha* a per*i*tence di/en*ion Thi* i* a /ea*re o+ how lon a per*on can

/aintain e++ort $otiated indiidal* *ta with a ta*k lon enoh to achiee their

oal

2.3 Si)ii&)&% " M"'i('i")

$otiation inole* ettin the /e/er* o+ the rop to pll weiht e++ectiel. to

ie their loalt to the rop. to carr ot properl the prpo*e o+ the oraniation

The +ollowin re*lt* /a e epected i+ the e/ploee* are properl /otiated

1 The work+orce will e etter *ati*+ied i+ the /anae/ent proide* the/ with

opportnitie* to +l+ill their ph*ioloical and p*choloical need* The worker*

will cooperate olntaril with the /anae/ent and will contrite their

/ai// toward* the oal* o+ the enterpri*e

2 Borker* will tend to e a* e++icient a* po**ile i/proin pon their *kill*

and knowlede *o that the are ale to contrite to the prore** o+ the

oraniation Thi* will al*o re*lt in increa*ed prodctiit

3 The rate* o+ laor* trnoer and a*enteei*/ a/on the worker* will e low

4 There will e ood h/an relation* in the oraniation a* +riction a/on the

worker* the/*ele* and etween the worker* and the /anae/ent will

decrea*e

5 The n/er o+ co/plaint* and rieance* will co/e down ccident will al*o

e low



22

6 There will e increa*e in the <antit and <alit o+ prodct* Ba*tae and

*crap will e le** Eetter <alit o+ prodct* will al*o increa*e the plic i/ae o+

the *ine**

2.4 M"'i('i") Pr"&%//.

1 'denti+ication o+ need

2 Ten*ion

3 ?or*e o+ action

4 ,e*lt F%o*itie="eatie

5 eed ack

2.+ T%"ri%/ " M"'i('i")

Under*tandin what /otiated e/ploee* and how the were /otiated wa* the

+oc* o+ /an re*earcher* +ollowin the plication o+ the ;awthorne *td re*lt*

GTerp*tra. 1979) The /ajor approache* that hae led to or nder*tandin o+

/otiation are $cclelland* chiee/ent "eed Theor. Eehaior $odi+ication

theor: raha/ ; $allow* need hierarch or De+icient theor o+ /otiation. #,H

theor o+ /otiation. ;erer* /otiation>hiene theor. IS da/* #<it

Theor. (roo/* #pectation Theor. Two +actor Theor

2.+.1 M&C%)*=/ A&i%(%m%)' N%%* T%"r!.

'n hi* acquired-needs theor. Daid $c?lelland propo*ed that an indiidalJ*

*peci+ic need* are ac<ired oer ti/e and are *haped oneJ* li+e eperience*

$o*t o+ the*e need* can e cla**ed a* achiee/ent. affiliation. or power per*onJ*

/otiation and e++ectiene** in certain jo +nction* are in+lenced the*e three

need* $c?lellandJ* theor *o/eti/e* i* re+erred to a* the three need theory or a*the learned needs theory

A&i%(%m%)'

%eople with a hih need +or achiee/ent Gnch) *eek to ecel and th* tend to

aoid oth low>ri*k and hih>ri*k *itation* chieer* aoid low>ri*k *itation*



23

eca*e the ea*il attained *cce** i* not a enine achiee/ent 'n hih>ri*k

project*. achieer* *ee the otco/e a* one o+ chance rather than oneJ* own e++ort

;ih nch indiidal* pre+er work that ha* a /oderate proailit o+ *cce**.

ideall a 50K chance chieer* need relar +eedack in order to /onitor the

prore** o+ their achiee/ent* The pre+er either to work alone or with other hih

achieer*

Aii'i")

Tho*e with a hih need +or a++iliation Gn++) need har/onio* relation*hip* with

other people and need to +eel accepted other people The tend to con+or/ to

the nor/* o+ their work rop ;ih n++ indiidal* pre+er work that proide*

*ini+icant per*onal interaction The per+or/ well in c*to/er *erice and client

interaction *itation*

P">%r

per*onJ* need +or power Gn%ow) can e one o+ two tpe* > per*onal and

in*tittional Tho*e who need per*onal power want to direct other*. and thi* need

o+ten i* perceied a* nde*irale %er*on* who need in*tittional power Gal*o known

a* *ocial power) want to oranie the e++ort* o+ other* to +rther the oal* o+ the

oraniation $anaer* with a hih need +or in*tittional power tend to e /ore

e++ectie than tho*e with a hih need +or per*onal power

T%m'i& A,,%r&%,'i") T%/'

$c?lelland *ed the The/atic pperception Te*t GTT) a* a tool to /ea*re the

indiidal need* o+ di++erent people The TT i* a te*t o+ i/aination that pre*ent*the *ject with a *erie* o+ a/io* pictre*. and the *ject i* a*ked to deelop

a *pontaneo* *tor +or each pictre The a**/ption i* that the *ject will project

hi* or her own need* into the *tor

%*choloi*t* hae deeloped +airl reliale *corin techni<e* +or the The/atic

pperception Te*t The te*t deter/ine* the indiidalJ* *core +or each o+ the need*

o+ achiee/ent. a++iliation. and power Thi* *core can e *ed to *e*t the tpe*

o+ jo* +or which the per*on /iht e well *ited

Im,i&'i")/ "r M)%m%)'

%eople with di++erent need* are /otiated di++erentl

• High need for achievement > ;ih achieer* *hold e ien challenin

project* with reachale oal* The *hold e proided +re<ent +eedack



24

Bhile /one i* not an i/portant /otiator. it i* an e++ectie +or/ o+

+eedack

• High need for affiliation > #/ploee* with a hih a++iliation need per+or/ e*t

in a cooperatie eniron/ent

• High need for power > $anae/ent *hold proide power *eeker* the

opportnit to /anae other*

"ote that $c?lellandJ* theor allow* +or the *hapin o+ a per*onJ* need*: trainin

prora/* can e *ed to /odi+ oneJ* need pro+ile

2.+.2 B%(i"r M"*ii&'i") T%"r!?

ccordin to thi* theor people ehaior i* the otco/e o+ +aorale and

n+aorale pa*t circ/*tance* Thi* theor i* a*ed on learnin theor Skinner

condcted hi* re*earche* a/on rat* and *chool children ;e +ond that *ti/l*

+or de*irale ehaior cold e *trenthened rewardin it at the earlie*t 'n the

ind*trial *itation. thi* releance o+ thi* theor /a e +ond in the in*tallation o+

+inancial and non +inancial incentie*

$ore i//ediate i* the reward and *ti/lation or it /otiate* it Bithdrawal o+

reward inca*e o+ low *tandard work /a al*o prodce the de*ired re*lt ;oweer.

re*earche* *how that it i* enerall /ore e++ectie to reward de*ired ehaior than

to pni*h nde*ired ehaior

2.+.3 A#rm H M/"> N%%* Hi%rr&! "r D%i&i%)' '%"r! " M"'i('i").

The intellectal a*i* +or /o*t o+ /otiation thinkin ha* een proided

ehaioral *cienti*t*. ; $a*low and rederick ;eier. who*e pli*hed work*

are the @Bible of Motivation”. lthoh $a*low hi/*el+ did not appl hi* theor to

ind*trial *itation. it ha* wide i/pact +or eond acade/ic circle* Dolo* $ac

Hreor ha* *ed $a*low* theor to interpret *peci+ic prole/* in per*onnel

ad/ini*tration and ind*trial relation*



25

The cr o+ $a*low* theor i* that h/an need* are arraned in hierarch

co/po*ed o+ +ie cateorie* The lowe*t leel need* are ph*ioloical and the

hihe*t leel* are the *el+ actaliation need* $a*low *tart* with the +or/ation that

/an i* a wantin ani/al with a hierarch o+ need* o+ which *o/e are lower in*

*cale and *o/e are in a hiher *cale or **te/ o+ ale* * the lower need* are

*ati*+ied. hiher need* e/ere ;iher need* cannot e *ati*+ied nle** lower

need* are +l+illed *ati*+ied need i* not a /otiator Thi* re*e/le* the *tandard

econo/ic theor o+ di/ini*hin retrn* The hierarch o+ need* at work in the

indiidal i* toda a rotine tool o+ per*onnel trade and when the*e need* are

actie. the act a* power+l conditioner* o+ ehaior> a* $otiator*

;ierarch o+ need*: the /ain need* o+ /en are +ie The are ph*ioloical need*.

*a+et need*. *ocial need*. eo need* and *el+ actaliation need*. a* *hown in

order o+ their i/portance

The aoe +ie a*ic need* are rearded a* *triin need* which /ake a per*on do

thin* The +ir*t /odel indicate* the rankin o+ di++erent need* The *econd i* /ore

help+l in indicatin how the *ati*+action o+ the hiher need* i* a*ed on the

*ati*+action o+ lower need* 't al*o *how* how the n/er o+ per*on who ha*

eperienced the +l+ill/ent o+ the hiher need* radall taper* o++

S%-

A&'i0'

E" N%%*/

S"&i N%%*/

S%'! N%%*/

P!/i""i& N%%*/



26

P!/i""i& "r B"*! N%%*/@ > The indiidal /oe p the ladder re*pondin

+ir*t to the ph*ioloical need* +or nori*h/ent. clothin and *helter The*e ph*ical

need* /*t e e<ated with pa rate. pa practice* and to an etent with ph*ical

condition o+ the jo

S%'!@ - The net in order o+ need* i* *a+et need*. the need to e +ree +ro/

daner. either +ro/ other people or +ro/ eniron/ent The indiidal want to

a**red. once hi* odil need* are *ati*+ied. that the are *ecre and will contine

to e *ati*+ied +or +ore*eeale +eatre The *a+et need* /a take the +or/ o+ jo

*ecrit. *ecrit aain*t di*ea*e. /i*+ortne. old ae etc a* al*o aain*t ind*trial

injr Sch need* are enerall /et *a+et law*. /ea*re o+ *ocial *ecrit.

protectie laor law* and collectie aree/ent*

S"&i )%%*/@ - Hoin p the *cale o+ need* the indiidal +eel* the de*ire to work

in a cohe*ie rop and deelop a *en*e o+ elonin and identi+ication with a

rop ;e +eel* the need to loe and e loed and the need to elon and e

identi+ied with a rop 'n a lare oraniation it i* not ea* to ild p *ocial

relation* ;oweer clo*e relation*hip can e ilt p with at lea*t *o/e +ellow

worker* #er e/ploee want* too +eel that he i* wanted or accepted and that hei* not an alien +acin a ho*tile rop

E" "r E/'%%m N%%*/@ - The*e need* are re+lected in or de*ire +or *tat* and

reconition. re*pect and pre*tie in the work rop or work place *ch a* i*

con+erred the reconition o+ one* /erit pro/otion. participation in

/anae/ent and +l+ill/ent o+ worker* re +or *el+ epre**ion So/e o+ the

need* relate to one* e*tee/

e: need +or achiee/ent. *el+ con+idence. knowlede. co/petence etc !n the

jo. thi* /ean* prai*e +or a jo t /ore i/portant it /ean* a +eelin e/ploee



27

that at all ti/e* he ha* the re*pect o+ hi* *peri*or a* a per*on and a* a

contritor to the oraniational oal*

S% r%i0'i") "r A&'i0'i") )%%*/@ - Thi* pper leel need i* one which

when *ati*+ied proide in*iht* to *pport +tre re*earch reardin *trateic

idance +or oraniation that are oth proidin and *in reward=reconition

prora/* /ake* the e/ploee ie p the dependence on other* or on the

eniron/ent ;e eco/e* rowth oriented. *el+ oriented. directed. detached and

creatie Thi* need re+lect* a *tate de+ined in ter/* o+ the etent to which an

indiidal attain* hi* per*onnel oal Thi* i* the need which totall lie* within

one*el+ and there i* no de/and +ro/ an eternal *itation or per*on

Im,i&'i")/ "r M)%m%)'

'+ $a*lowJ* theor hold*. there are *o/e i/portant i/plication* +or /anae/ent

There are opportnitie* to /otiate e/ploee* throh /anae/ent *tle. jo

de*in. co/pan eent*. and co/pen*ation packae*. *o/e ea/ple* o+ which

+ollowL

• %h*ioloical need*L %roide lnch reak*. re*t reak*. and wae* that are

*++icient to prcha*e the e**ential* o+ li+e

• Sa+et "eed*L %roide a *a+e workin eniron/ent. retire/ent ene+it*. and

jo *ecrit• Social "eed*L ?reate a *en*e o+ co//nit ia tea/>a*ed project* and

*ocial eent*

• #*tee/ "eed*L ,econie achiee/ent* to /ake e/ploee* +eel appreciated

and aled !++er jo title* that cone the i/portance o+ the po*ition

• Sel+>ctaliationL %roide e/ploee* a challene and the opportnit to

reach their +ll career potential

;oweer. not all people are drien the *a/e need* > at an ti/e di++erent people

/a e /otiated entirel di++erent +actor* 't i* i/portant to nder*tand the

need* ein pr*ed each e/ploee To /otiate an e/ploee. the /anaer/*t e ale to reconie the need* leel at which the e/ploee i* operatin. and

*e tho*e need* a* leer* o+ /otiation



28

Limi''i")/ " M/">/ Hi%rr&!

Bhile $a*lowJ* hierarch /ake* *en*e +ro/ an intitie *tandpoint. there i* little

eidence to *pport it* hierarchical a*pect 'n +act. there i* eidence that

contradict* the order o+ need* *peci+ied the /odel or ea/ple. *o/e cltre*

appear to place *ocial need* e+ore an other* $a*lowJ* hierarch al*o ha*

di++iclt eplainin ca*e* *ch a* the M*tarin arti*tM in which a per*on nelect*

lower need* in pr*it o+ hiher one* inall. there i* little eidence to *e*t that

people are /otiated to *ati*+ onl one need leel at a ti/e. ecept in *itation*

where there i* a con+lict etween need*

#en thoh $a*lowJ* hierarch lack* *cienti+ic *pport. it i* <ite well>known and

i* the +ir*t theor o+ /otiation to which /an people the are epo*ed To addre**

*o/e o+ the i**e* o+ $a*lowJ* theor. ?laton lder+er deeloped the ER theory .

a need*>a*ed /odel that i* /ore con*i*tent with e/pirical +indin*

2.+.4 ERG T%"r! " M"'i('i")

To rin $a*low* need hierarch theor o+ /otiation in *nchroniation with

e/pirical re*earch. ?laton lder+er rede+ined it in hi* own ter/* ;i* rework i*

called a* #,H theor o+ /otiation ;e recateoried $a*low* hierarch o+ need*

into three *i/pler and roader cla**e* o+ need*L

• Ei/'%)&% )%%*/- The*e inclde need +or a*ic /aterial nece**itie* 'n *hort.

it inclde* an indiidal* ph*ioloical and ph*ical *a+et need*• R%'%*)%// )%%*/- The*e inclde the a*piration indiidal* hae +or

/aintainin *ini+icant interper*onal relation*hip* Ge it with +a/il. peer* or

*perior*). ettin plic +a/e and reconition $a*low* *ocial need* and

eternal co/ponent o+ e*tee/ need* +all nder thi* cla** o+ need

• Gr">' )%%*/- The*e inclde need +or *el+>deelop/ent and per*onal

rowth and adance/ent $a*low* *el+>actaliation need* and intrin*ic

co/ponent o+ e*tee/ need* +all nder thi* cateor o+ need



29

The *ini+icance o+ the three cla**e* o+ need* /a ar +or each indiidal

Im,i&'i")/ " '% ERG T%"r!

$anaer* /*t nder*tand that an e/ploee ha* ario* need* that /*t e*ati*+ied at the *a/e ti/e ccordin to the #,H theor. i+ the /anaer

concentrate* *olel on one need at a ti/e. thi* will not e++ectiel /otiate the

e/ploee l*o. the +r*tration> rere**ion a*pect o+ #,H Theor ha* an added

e++ect on workplace /otiation or in*tance> i+ an e/ploee i* not proided with

rowth and adance/ent opportnitie* in an oraniation. he /iht reert to the

relatedne** need *ch a* *ocialiin need* and to /eet tho*e *ocialiin need*. i+

the eniron/ent or circ/*tance* do not per/it. he /iht reert to the need +or

/one to +l+ill tho*e *ocialiin need* The *ooner the /anaer realie* and

di*coer* thi*. the /ore i//ediate *tep* the will take to +l+il tho*e need* which

are +r*trated ntil *ch ti/e that the e/ploee can aain pr*e rowth

2.+.+ H%r0#%r/ M"'i('i")-H!i%)% T%"r!

The *tdie* inclded interiew* in which e/ploee* where a*ked what plea*ed and

di*plea*ed the/ aot their work ;erer +ond that the +actor* ca*in jo

*ati*+action Gand pre*/al /otiation) were di++erent +ro/ tho*e ca*in jo

di**ati*+action ;e deeloped the m"'i('i")-!i%)% theor to eplain the*e

re*lt* ;e called the *ati*+ier* motivators and the di**ati*+ier* hygiene factors.

*in the ter/ MhieneM in the *en*e that the are con*idered /aintenance +actor*

that are nece**ar to aoid di**ati*+action t that the/*ele* do not proide

*ati*+action



30

The +ollowin tale pre*ent* the top *i +actor* ca*in di**ati*+action and the top

*i +actor* ca*in *ati*+action. li*ted in the order o+ hiher to lower i/portance

F&'"r/ A%&'i) J"# A''i'*%/

L%*i) '"

Di//'i/&'i")

L%*i) '"

S'i/&'i")

• ?o/pan polic

• Speri*ion

• ,elation*hip w=Eo**

• Bork condition*

• Salar

• ,elation*hip w=%eer*

• chiee/ent

• ,econition

• Bork it*el+

• ,e*pon*iilit

• dance/ent

• Hrowth

;erer rea*oned that eca*e the +actor* ca*in *ati*+action are di++erent +ro/

tho*e ca*in di**ati*+action. the two +eelin* cannot *i/pl e treated a*

oppo*ite* o+ one another The oppo*ite o+ *ati*+action i* not di**ati*+action. t

rather. no *ati*+action Si/ilarl. the oppo*ite o+ di**ati*+action i* no di**ati*+action

Bhile at +ir*t lance thi* di*tinction etween the two oppo*ite* /a *ond like a

pla on word*. ;erer ared that there are two di*tinct h/an need* portraed



31

ir*t. there are ph*ioloical need* that can e +l+illed /one. +or ea/ple. to

prcha*e +ood and *helter Second. there i* the p*choloical need to achiee and

row. and thi* need i* +l+illed actiitie* that ca*e one to row

ro/ the aoe tale o+ re*lt*. one o*ere* that the +actor* that deter/ine

whether there i* di**ati*+action or no di**ati*+action are not part o+ the work it*el+.

t rather. are eternal +actor* ;erer o+ten re+erred to the*e hiene +actor* a*MN'TM +actor*. where N'T i* an acron/ +or Nick 'n The . the proce** o+

proidin incentie* or a threat o+ pni*h/ent to ca*e *o/eone to do *o/ethin

;erer are* that the*e proide onl *hort>rn *cce** eca*e the /otiator

+actor* that deter/ine whether there i* *ati*+action or no *ati*+action are intrin*ic to

the jo it*el+. and do not re*lt +ro/ carrot and *tick incentie*

Im,i&'i")/ "r M)%m%)'

'+ the /otiation>hiene theor hold*. /anae/ent not onl /*t proide hiene

+actor* to aoid e/ploee di**ati*+action. t al*o /*t proide +actor* intrin*ic tothe work it*el+ in order +or e/ploee* to e *ati*+ied with their jo*

;erer ared that !ob enrichment i* re<ired +or intrin*ic /otiation. and that it

i* a contino* /anae/ent proce** ccordin to ;ererL

• The jo *hold hae *++icient challene to tilie the +ll ailit o+ the

e/ploee

• #/ploee* who de/on*trate increa*in leel* o+ ailit *hold e ien

increa*in leel* o+ re*pon*iilit

• '+ a jo cannot e de*ined to *e an e/ploeeJ* +ll ailitie*. then the +ir/

*hold con*ider ato/atin the ta*k or replacin the e/ploee with one who

ha* a lower leel o+ *kill '+ a per*on cannot e +ll tilied. then there will e

a /otiation prole/

?ritic* o+ ;ererJ* theor are that the two>+actor re*lt i* o*ered eca*e it i*

natral +or people to take credit +or *ati*+action and to la/e di**ati*+action on

eternal +actor* rther/ore. jo *ati*+action doe* not nece**aril i/pl a hih

leel o+ /otiation or prodctiit

;ererJ* theor ha* een roadl read and de*pite it* weakne**e* it* endrin

ale i* that it reconie* that tre /otiation co/e* +ro/ within a per*on and not+ro/ N'T +actor*

2.+. J.S A*m/ E;i'! T%"r!



32

#/ploee co/pare* her=hi* jo inpt* otco/e ratio with that o+ re+erence '+ the

e/ploee perceie* ine<it. *he=he will act to correct the ine<itL lower

prodctiit. redced <alit. increa*ed a*enteei*/. olntar re*ination

2.+.5 Vr""m/ E,%&''i") T%"r!

(roo/* theor i* a*ed on the elie+ that e/ploee e++ort will lead to per+or/ance

and per+or/ance will lead to reward* G(roo/. 1964) ,eward /a e either po*itie

or neatie The /ore po*itie the reward the /ore likel the e/ploee will e

hihl /otiated ?oner*el. the /ore neatie the reward the le** likel the

e/ploee will e /otiated

2.+.7 T>" F&'"r T%"r!

THEORY AND THEORY Y

Dola* $cHreor propo*ed two di*tinct iew* o+ h/an ein* Theor - and

Theor The theorie* a*icall repre*ent two *et* o+ a**/ption* aot h/an

natre and h/an ehaior that are releant to the practice o+ /anae/ent

Theor - repre*ent* a neatie iew o+ h/an natre that a**/e* indiidal*

enerall di*like work. are irre*pon*ile. and re<ire clo*e *peri*ion to do their

jo* Theor denote* a po*itie iew o+ h/an natre and a**/e* indiidal* are

enerall ind*trio*. creatie. and ale to a**/e re*pon*iilit and eerci*e *el+>

control in their jo* !ne wold epect. then. that /anaer* holdin a**/ption*

aot h/an natre that are con*i*tent with Theor - /iht ehiit a /anaerial

*tle that i* <ite di++erent than /anaer* who hold a**/ption* con*i*tent with

Theor

$cHreor ared that the conentional approach to /anain wa* a*ed on three

/ajor propo*ition*. which he called Theor -L

1 $anae/ent i* re*pon*ile +or oraniin the ele/ent* o+ prodctie

enterpri*e>/one. /aterial*. e<ip/ent. and people>in the intere*t* o+

econo/ic end*

2 Bith re*pect to people. thi* i* a proce** o+ directin their e++ort*. /otiatin

the/. controllin their action*. and /odi+in their ehaior to +it the need*o+ the oraniation

3 Bithot thi* actie interention /anae/ent. people wold e pa**ie>

een re*i*tant>to oraniational need* The /*t there+ore e per*aded.

rewarded. pni*hed. and controlled Their actiitie* /*t e directed

$anae/entJ* ta*k wa* th* *i/pl ettin thin* done throh other

people



33

ccordin to $cHreor. the*e tenet* o+ /anae/ent are a*ed on le** eplicit

a**/ption* aot h/an natre The +ir*t o+ the*e a**/ption* i* that indiidal*

do not like to work and will aoid it i+ po**ile +rther a**/ption i* that h/an

ein* do not want re*pon*iilit and de*ire eplicit direction dditionall.

indiidal* are a**/ed to pt their indiidal concern* aoe that o+ the

oraniation +or which the work and to re*i*t chane. alin *ecrit /ore than

other con*ideration* at work inall. h/an ein* are a**/ed to e ea*il

/aniplated and controlled $cHreor contended that oth the cla**ical and h/an

relation* approache* to /anae/ent depended thi* *a/e *et o+ a**/ption* ;e

called the +ir*t *tle o+ /anae/ent MhardM and identi+ied it* /ethod* a* clo*e

*peri*ion. tiht control*. and coercion

The hard *tle o+ /anae/ent led to re*triction o+ otpt. /tal di*tr*t.

nioni*/. and een *aotae $cHreor called the *econd *tle o+ /anae/ent

M*o+tM and identi+ied it* /ethod* a* per/i**iene** and need *ati*+action $cHreor

*e*ted that the *o+t *tle o+ /anae/ent o+ten led to /anaer*J +ailre to

per+or/ their /anaerial role ;e al*o pointed ot that e/ploee* o+ten takeadantae o+ an oerl per/i**ie /anaer de/andin /ore t per+or/in at

lower leel*

$cHreor drew pon the work o+ raha/ $a*low G1908>1970) to eplain wh

Theor - a**/ption* led to ine++ectie /anae/ent $a*low had propo*ed that

/anJ* need* are arraned in leel*. with ph*ical and *a+et need* at the otto/ o+

the need* hierarch and *ocial. eo. and *el+>actaliation need* at pper leel* o+

the hierarch $a*lowJ* a*ic point wa* that once a need i* /et. it no loner

/otiate* ehaior: th*. onl n/et need* are /otiational $cHreor ared that

/o*t e/ploee* alread had their ph*ical and *a+et need* /et and that the

/otiational e/pha*i* had *hi+ted to the *ocial. eo. and *el+>actaliation need*

There+ore. /anae/ent had to proide opportnitie* +or the*e pper>leel need* to

e /et in the workplace. or e/ploee* wold not e *ati*+ied or /otiated in their

jo*

Sch opportnitie* cold e proided allowin e/ploee* to participate in

deci*ion /akin. rede*inin jo* to /ake the/ /ore challenin. or

e/pha*iin ood work rop relation*. a/on other thin* ccordin to

$cHreor. neither the hard *tle o+ /anae/ent a*ed on the cla**ical *chool nor

the *o+t *tle o+ /anae/ent in*pired the h/an relation* /oe/ent were

*++icient to /otiate e/ploee* Th*. he propo*ed a di++erent *et o+ a**/ption*aot h/an natre a* it pertain* to the workplace

$cHreor pt +orth the*e a**/ption*. which he elieed cold lead to /ore

e++ectie /anae/ent o+ people in the oraniation. nder the rric o+ Theor

The /ajor propo*ition* o+ Theor inclde the +ollowinL



34

1 $anae/ent i* re*pon*ile +or oraniin the ele/ent* o+ prodctie

enterpri*e>/one. /aterial*. e<ip/ent. and people in the intere*t* o+

econo/ic end*

2 %eople are not natre pa**ie or re*i*tant to oraniational need* The

hae eco/e *o a* a re*lt o+ eperience in oraniation*

3 The /otiation. potential +or deelop/ent. capacit +or a**/in

re*pon*iilit. and readine** to direct ehaior toward oraniational oal*

are all pre*ent in people>/anae/ent doe* not pt the/ there 't i* a

re*pon*iilit o+ /anae/ent to /ake it po**ile +or people to reconie and

deelop the*e h/an characteri*tic* +or the/*ele*

4 The e**ential ta*k o+ /anae/ent i* to arrane oraniational condition* and

/ethod* o+ operation *o that people can achiee their own oal* directin

their e++ort* toward oraniational ojectie*

Th*. Theor ha* at it* core the a**/ption that the ph*ical and /ental e++ort

inoled in indiidal* will actall *eek it ot nder the proper condition* Theor

al*o a**/e* that the ailit to e innoatie and creatie ei*t* a/on a lare.rather than a */all *e/ent o+ work i* natral and that indiidal* actiel *eek to

enae in work 't al*o a**/e* that clo*e *peri*ion and the threat o+ pni*h/ent

are not the onl /ean* or een the e*t /ean* +or indcin e/ploee* to eert

prodctie e++ort 'n*tead. i+ ien the opportnit. e/ploee* will di*pla *el+>

/otiation to pt +orth the e++ort nece**ar to achiee the oraniationJ* oal*

Th*. aoidin re*pon*iilit i* not an inherent <alit o+ h/an natre: the

poplation inall. it a**/e* that rather than alin *ecrit aoe all other

reward* a**ociated with work. indiidal* de*ire reward* that *ati*+ their *el+>

e*tee/ and *el+>actaliation need*

THEORY AND THEORY Y

IN THE T<ENTY-FIRST CENTURY

$cHreorJ* work on Theor - and Theor ha* had a *ini+icant i/pact on

/anae/ent thoht and practice in the ear* *ince he +ir*t articlated the

concept* 'n ter/* o+ the *td o+ /anae/ent. $cHreorJ* concept* are inclded

in the oerwhel/in /ajorit o+ a*ic /anae/ent tetook*. and the are *till

rotinel pre*ented to *tdent* o+ /anae/ent $o*t tetook* di*c** Theor -

and Theor within the contet o+ /otiation theor: other* place Theor - and

Theor within the hi*tor o+ the oraniational h/ani*/ /oe/ent

Theor - and Theor are o+ten *tdied a* a prelde to deelopin reater

nder*tandin o+ /ore recent /anae/ent concept*. *ch a* jo enrich/ent. the

jo>characteri*tic* /odel. and *el+>/anaed work tea/* lthoh the ter/inolo

/a hae chaned *ince the 1950*. $cHreorJ* idea* hae had tre/endo*

in+lence on the *td o+ /anae/ent



35

'n ter/* o+ the practice o+ /anae/ent. the workplace o+ the earl twent>+ir*t

centr. with it* e/pha*i* on *el+>/anaed work tea/* and other +or/* o+ worker

inole/ent prora/*. i* enerall con*i*tent with the precept* o+ Theor

2. T!,%/ " M"'i('i") .

'ntrin*ic /otiation occr* when people are internall /otiated to do *o/ethin

eca*e it either rin* the/ plea*re. the think it i* i/portant. or the +eel that

what the are learnin i* /orall *ini+icant

#trin*ic /otiation co/e* into pla when a *tdent i* co/pelled to do *o/ethin

or act a certain wa eca*e o+ +actor* eternal to hi/ or her Glike /one or ood

rade*)

2.5 I)&%)'i(%/

n incentie i* *o/ethin which *ti/late* a per*on toward* *o/e oal 't actiate*

h/an need* and create* the de*ire to work Th*. an incentie i* a /ean* o+

/otiation 'n oraniation*. increa*e in incentie lead* to etter per+or/ance and

ice er*a

2.5.1 N%%* "r I)&%)'i(%/

$an i* a wantin ani/al ;e contine* to want *o/ethin or other ;e i* neer +ll*ati*+ied '+ one need i* *ati*+ied. the other need need ari*e* 'n order to /otiate

the e/ploee*. the /anae/ent *hold tr to *ati*+ their need* or thi* prpo*e.

oth +inancial and non +inancial incentie* /a e *ed the /anae/ent to

/otiate the worker* inancial incentie* or /otiator* are tho*e which are

a**ociated with /one The inclde wae* and *alarie*. +rine ene+it*. on*.

retire/ent ene+it* etc "on +inancial /otiator* are tho*e which are not a**ociated

with /onetar reward* The inclde intanile incentie* like eo>*ati*+action. *el+>

actaliation and re*pon*iilit



36

INCENTIVES

inancial 'ncentie* "on>+inancial

incentie*

- Bae* and Salarie* > ?o/petition

- Eon* > Hrop reconition

- $edical rei/r*e/ent > Io *ecrit

- 'n*rance > %rai*e

- ;o*in +acilit > Nnowlede o+ re*lt

- ,etire/ent ene+it* > Borker*

participation

> Se*tion

**te/

> !pportnitie* +or rowth

2.7 M"'i('i") i/ '% 8%! '" ,%r"rm)&%

im,r"(%m%)'

Tere "s %) ('d s%0") 0(2 $%) t%*e % (rse t( te +%ter 72t 0(2 $%))(t #(r$e "t t( dr")* "t +"''

dr")* ()'0 "# "ts t"rst0 - s( +"t /e(/'e. Te0 +"'' d( +%t te0 +%)t t( d( (r (ter+"se

m(t"?%ted t( d(. Weter "t "s t( e8$e' () te +(r*s(/ #'((r (r ") te "?(r0 t(+er te0 m2st 7e

m(t"?%ted (r dr"?e) t( "t, e"ter 70 temse'?es (r tr(2 e8ter)%' st"m2'2s.

Are te0 7(r) +"t te se'#-m(t"?%t"() (r dr"?e Yes %)d )(. I# )(, te0 $%) 7e m(t"?%ted, #(r

m(t"?%t"() "s % s*"'' +"$ $%) %)d m2st 7e 'e%r)t. T"s "s esse)t"%' #(r %)0 72s")ess t( s2r?"?e

%)d s2$$eed.

Per#(rm%)$e "s $()s"dered t( 7e % #2)$t"() (# %7"'"t0 %)d m(t"?%t"(), t2s:

• J"# ,%r"rm)&% #ii'!m"'i('i")



37

A7"'"t0 ") t2r) de/e)ds () ed2$%t"(), e8/er"e)$e %)d tr%")") %)d "ts "m/r(?eme)t "s % s'(+ %)d

'() /r($ess. O) te (ter %)d m(t"?%t"() $%) 7e "m/r(?ed G2"$*'0. Tere %re m%)0 (/t"()s

%)d %) 2)")"t"%ted m%)%er m%0 )(t e?e) *)(+ +ere t( st%rt. As % 2"de'")e, tere %re 7r(%d'0

se?e) str%te"es #(r m(t"?%t"().

Tere %re 7r(%d'0 se?e) str%te"es #(r m(t"?%t"().

• %o*itie rein+orce/ent = hih epectation*

• #++ectie di*cipline and pni*h/ent

• Treatin people +airl

• Sati*+in e/ploee* need*

• Settin work related oal*

• ,e*trctrin jo*

• Ea*e reward* on jo per+or/ance

Esse)t"%''0, tere "s % %/ 7et+ee) %) ")d"?"d2%'s %$t2%' st%te %)d s(me des"red st%te %)d te

m%)%er tr"es t( red2$e t"s %/. M(t"?%t"() "s, ") e##e$t, % me%)s t( red2$e %)d m%)"/2'%te t"s

%/.

http://accel-team.com/pygmalion/prophecy_06.html

http://accel-team.com/work_design/index.html

http://accel-team.com/motivation/employeeRewards_00.html

http://accel-team.com/pygmalion/prophecy_06.html

http://accel-team.com/work_design/index.html

http://accel-team.com/motivation/employeeRewards_00.html



38

CHAPTER-3

4. ANALYSIS AND INTERPRETATION OF DATA

4.1 DESCRIPTIVE STATISTICS

4.1.1 R%/,")/% #"' '% /,,"r' r"m '% HR *%,r'm%)'

SL NO

PARTICULAR

NUMBER OF

RESPONDENT

S

PERCENTAGE

1 ;ihl *ati*+ied 18 36

2 Sati*+ied 29 58

3 "etral 3 6

4 Di**ati*+ied 0 0


Total 50 100

GTale 41)

G?hart 41)

INTERPRETATION

36

58

6

0 00

10

20

30

40

50

60

70

HighlySatisfied

Satisfied Netural Dissatis fied highlyDissatisfied

Series1



39

The tale *how* that 58K o+ the re*pondent* are *ati*+ied with the *pport the are

ettin +ro/ the ;, depart/ent

4.1.2 M)%m%)' i/ i)'%r%/'%* i) m"'i('i) '%%m,"!%%/

SL NO

PARTICULAR

NUMBER OF

RESPONDENTS PERCENTAGE

1 Stronl ree 27 54

2 ree 20 40

3 "etral 3 6

4 Di*aree 0 0

5 Stronl Di*aree 0 0

Total 50 100

GTale 42)



40

Management is interested in motivating the

employees

54

40

30 0

0

10

20

30

40

50

60

Strongly

Agree

Agree Netural Disagree Strongly

Disagree

Series1

G?hart 42)

INTERPRETATION

The tale *how* that 54K o+ the re*pondent* are *tronl areein that the

/anae/ent i* intere*ted in /otiatin the e/ploee*

4.1.3 T% '!,% " i)&%)'i(%/ m"'i('%/ !" m"r%

SL NO

PARTICULAR

NUMBER OF


1 inancial 'ncentie* 15 30

2 "on +inancial 'ncentie* 9 18

3 Eoth 26 52

Total 50 100

GTale 43)



41

The type of incentives motivates you more

30%

18%

52%

inan!ial "n!enti#es

Non inan!ial "n!enti#es

$oth

G?hart 43)

INTERPRETATION

The tale *how* that 52K o+ the re*pondent* are epre**in that oth +inancial and

non +inancial incentie* will e<all /otiate the/

4.1.4 S'i/&'i") >i' '% ,r%/%)' i)&%)'i(%/ /&%m%

SL NO

PARTICULAR

NUMBER OF



2 Sati*+ied 29 58

3 "etral 3 6

4 Di**ati*+ied 0 0


Total 50 100

GTale 44)



42

Satisfaction with the present incentives provided by

the organization

36%

58%

6%0% 0%

0%

10%

20%

30%

40%

50%

60%

70%

Highly

Satisfied

Satisfied Netural Dissatisfied highly

Dissatisfied

G?hart 44)

INTERPRETATION

The tale *how* that 58K o+ the re*pondent* are *ati*+ied with the pre*ent

incentie *che/e o+ the oraniation

415 T% &"m,)! i/ %%r)%// i) r%&")i0i) )*

&8)">%*i) %m,"!%%=/ >"r8

SL NO

PARTICULAR

NUMBER OF


1 Stronl ree 18 54

2 ree 29 58

3 "etral 3 6

4 Di*aree 0 0


Total 50 100

GTale 45)



43

Eagerness of the company in acknowledging the

work of employees

36%

58%

6%0% 0%

0%

10%

20%

30%

40%

50%

60%

70%

Strongly

Agree


Disagree

G?hart 45)

INTERPRETATION

ro/ the *td. 58K o+ e/ploee* areed that the co/pan i* eaer in reconiin

and acknowledin their work. 36K *tronl areed and onl 6K *howed netralre*pon*e

4.1..1 P%ri"*i& i)&r%/% i) /r!



44

SL NO

PARTICULAR

NUMBER OF


1 Stronl ree 12 24

2 ree 23 46

3 "etral 3 6

4 Di*aree 9 18


Total 50 100

GTale 46)

Periodical increase in salary

24%

46%

6%

18%

6%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Strongly

Agree


Disagree

Series1

G?hart 46)

INTERPRETATION

The tale *how* 46K o+ e/ploee* aree that there i* a periodical increa*e in the

*alar



45

4.1..2 J"# S%&ri'! %i/'i) i) '% &"m,)!.

SL NO

PARTICULAR

NUMBER OF


1 Stronl ree 15 30

2 ree 18 36

3 "etral 11 22

4 Di*aree 3 6


Total 50 100

GTale 47)

Job security exist in the company

30%

36%

22%

6% 6%

0%

5%

10%

15%

20%

25%

30%

35%

40%

Strongly Agree Agree Netural Disagree Strongly Disagree

G?hart 47)

INTERPRETATION



46

The tale *how* 35K o+ e/ploee* aree with ood jo *ecrit ei*t in the

co/pan

4.1..3 G""* r%'i")/ >i' '% &"->"r8%r/.

SL NO

PARTICULAR

NUMBER OF


1 Stronl ree 15 30

2 ree 27 54

3 "etral 8 16

4 Di*aree 0 0


Total 50 100

GTale 48)

ood relations with co!workers

30%

54%

16%

0% 0%0%

10%

20%

30%

40%

50%

60%


G?hart 48)

INTERPRETATION



47

The tale *how* 54K o+ the re*pondent* aree that the hae ood relation* with

co>worker

4.1..4 E%&'i(% ,%r"rm)&% ,,ri/ /!/'%m.

SL NO

PARTICULAR

NUMBER OF


1 Stronl ree 10 20

2 ree 23 46

3 "etral 8 16

4 Di*aree 6 12


Total 50 100

GTale 49)

Effective performance appraisal system"

20%

46%

16%

12%

6%

0%

5%

10%

15%

20%

25%

30%35%

40%

45%

50%


G?hart 49)

INTERPRETATION

The tale *how* 46K o+ the re*pondent* aree to e++ectie per+or/ance apprai*al

**te/ ei*tin in the co/pan



48

4.1..+ E%&'i(% ,r"m"'i") ",,"r')i'i%/ i) ,r%/%)' $"#

SL NO

PARTICULAR

NUMBER OF


1 Stronl ree 9 18

2 ree 26 52

3 "etral 9 18

4 Di*aree 3 6


Total 50 100

GTale 410)

18%

52%

18%

6% 6%

0%

10%

20%

30%

40%

50%

60%

Strongly

Agree


Disagree

Effective promotional opportunities in present #ob

GTale 410)

INTERPRETATION



49

The tale *how* 52K o+ the re*pondent* aree with e++ectie pro/otional

opportnitie* in their pre*ent jo

4.1.. G""* /%'! m%/r%/ %i/'i) i) '% "r)i0'i").

SL NO

PARTICULAR

NUMBER OF


1 Stronl ree 15 30

2 ree 23 46

3 "etral 3 6

4 Di*aree 6 12


Total 50 100

GTale 411)

30%

46%

6%

12%

6%

0%

5%

10%

15%

20%25%

30%

35%

40%

45%

50%

Strongly

Agree


Disagree

ood safety measures existing in the organization"



50

G?hart 411)

INTERPRETATION

The tale *how* 46K o+ the re*pondent* aree that there i* a ood *a+et /ea*re

ei*tin in the co/pan

4.1..5 P%r"rm)&% ,,ri/ &'i(i'i%/ r% %, '" %'

m"'i('%*.

SL NO

PARTICULAR

NUMBER OF


1 Stronl ree 9 18

2 ree 23 46

3 "etral 6 12

4 Di*aree 3 3


Total 50 100

GTale 412)



51

Performance appraisal activities are helpful to get motivated

18%

46%

12%

6%

18%

0%

5%

10%

15%

20%

25%

30%35%

40%

45%

50%


G?hart 412)

INTERPRETATION

The tale *how* 46K o+ the re*pondent* aree that the per+or/ance apprai*al

actiitie* are help+l to et /otiated

4.1..7 S,,"r' r"m '% &"->"r8%r i/ %, '" %'

m"'i('%*

SL NO

PARTICULAR

NUMBER OF


1 Stronl ree 12 20

2 ree 29 46

3 "etral 0 0

4 Di*aree 6 12




52

Total 50 100

GTale 413)

Support from the co!worker is helpful to get motivated

24%

58%

0%

12% 6%

0%

10%

20%

30%

40%

50%

60%

70%


G?hart 413)

INTERPRETATION

The tale *how* 58K o+ the re*pondent* aree that the *pport +ro/ the co>worker

i* help+l to et /otiated

4.1..9 Cr%%r *%(%",m%)' ",,"r')i'i%/ r% %, '"

%' m"'i('%*

SL NO

PARTICULAR

NUMBER OF


1 Stronl ree 10 20

2 ree 26 52

3 "etral 2 4

4 Di*aree 4 8




53

Total 50 100

GTale "o414)

20%

52%

4%8%

16%

0%

10%

20%

30%

40%

50%

60%

Strongly

Agree

Agree Neutral Disagree Strongly

Disagree

G?hart 414)

INTERPRETATION

The tale *how* 52K o+ the re*pondent* aree that the career deelop/ent

opportnitie* are help+l to et /otiated

4.1.5 F&'"r/ >i& m"'i('%/ !" '% m"/'.

SL NO

PARTICULAR

NUMBER OF


1 Salar increa*e 21 42

2 %ro/otion 15 30

3 &eae 3 6

4 $otiational talk 5 10

5 ,econition 6 12

Total 50 100

GTale 415)



54

42%

30%

6%

10%

12% Salary in!rease

ro&otion

'ea#e

(oti#ational tal)

*e!ognition

G?hart 415)

INTERPRETATION

The tale *how* that the 42K o+ the re*pondent i* re*pondin that increa*e in

*alar will /otiate the/ the /o*t



55

4.1.7 I)&%)'i(%/ )* "'%r #%)%i'/ >i i)%)&% !"r

,%r"rm)&%

SL NO

PARTICULAR

NUMBER OF


1 'n+lence 32 64

2 Doe* not in+lence 12 24

3 "o opinion 6 12

Total 50 100

GTale 416)

64%

24%

12%

"nfluen!e

Does not influen!e

No o+inion

G?hart 416)

INTERPRETATION

The tale *how* 64K o+ the re*pondent* re*ponded that incentie* and other

ene+it* will in+lence their per+or/ance



56

4.1.9 M)%m%)' i)("(%/ !" i) *%&i/i") m8i) >i&

r% &"))%&'%* '" !"r *%,r'm%)'.

SL NO

PARTICULAR

NUMBER OF


1 e* 47 94

2 "o 0 0

3 !cca*ionall 3 6

Total 50 100

GTale 417)

,4%

0% 6%

-es No .!!asionally

G?hart 417)

INTERPRETATION



57

The tale *how* 94K o+ the re*pondent* aree that the the $anae/ent inole

the/ in deci*ion /akin which are connected to or depart/ent

CHAPTER-4



58

4.1 SUMMARY

Thi* doc/ent ai/* at proidin e/ploee* and /anae/ent /e/er* with the

in+or/ation that can e ene+icial oth per*onall and pro+e**ionall #er

*ine** enterpri*e ha* /ltiple ojectie* incldin o+ ade<ate pro+it +or pa/ent

o+ a rea*onale rate o+ retrn to the owner* and +or ine*t/ent in *ine** throh

*ati*+action o+ c*to/er*. /aintenance o+ a contended work+orce and creation o+ a

plic i/ae The a*ic jo o+ /anae/ent o+ an *ine** i* the e++ectie

tiliation o+ aailale h/an re*orce*. technoloical. +inancial and ph*ical

re*orce* +or the achiee/ent o+ the *ine** ojectie*

Thi* project entitled a* @#/ploee /otiationA wa* done to +ind ot the +actor*

which will /otiate the e/ploee* The *td ndertake* ario* e++ort* to anale

all o+ the/ in reat detail* The re*earcher in thi* project at the ot*et ie* the

clear idea o+ the entire depart/ent ei*tin in the co/pan ro/ the *td. the

re*earcher wa* ale to +ind *o/e o+ the i/portant +actor* which /otiate the

e/ploee* actor* like +inancial incentie* and non +inancial inentie.

per+or/ance apprai*al **te/. ood relation*hip with co>worker*. pro/otional

opportnitie* in the pre*ent jo. e/ploee participation in deci*ion /akin are er

/ch e++ect the leel e/ploee /otiation 't i* al*o clear +ro/ the *td that the

co/pan i* *o eaer in /otiatin their e/ploee* and their pre*ent e++ort +or it *o

+ar e++ectie

The h/an re*orce* can pla an i/portant role in the realiation o+ the ojectie*

#/ploee* work in the oraniation +or the *ati*+action o+ their need* '+ the h/an

re*orce* are not properl /otiated. the /anae/ent will not e ale to

acco/pli*h the de*ired re*lt* There+ore. h/an re*orce* *hold e /anaed

with t/o*t care to in*pire. encorae and i/pel the/ to contrite their /ai//

+or the achiee/ent o+ the *ine** ojectie*



59

4.2 FINDINGS

The +indin* o+ the *td are +ollow*

• INITIATRI, NOIDA.ha* a well de+ined oraniation *trctre

• There i* a har/onio* relation*hip i* ei*t in the oraniation etween

e/ploee* and /anae/ent

• The e/ploee* are reall /otiated the /anae/ent

• The e/ploee* are *ati*+ied with the pre*ent incentie plan o+ the co/pan

•

$o*t o+ the worker* areed that the co/pan i* eaer in reconiin andacknowledin their work

• The *td reeal* that there i* a ood relation*hip ei*t* a/on e/ploee*

• $ajorit o+ the e/ploee* areed that there jo *ecrit to their pre*ent jo

• The co/pan i* proidin ood *a+et /ea*re* +or en*rin the e/ploee*

*a+et

• ro/ the *td it i* clear that /o*t o+ e/ploee* aree* to the +act that

per+or/ance apprai*al actiitie* and *pport +ro/ the coworker* in help+l to

et /otiated

• The *td reeal* that increa*e in the *alar will /otiate* the e/ploee*

/ore

• The incentie* and other ene+it* will in+lence the per+or/ance o+ the

e/ploee*



60

4.3 SUGGESTIONS

The *e*tion* +or the +indin* +ro/ the *td are +ollow*

• $o*t o+ the e/ploee* aree that the per+or/ance apprai*al actiitie* are

help+l to et /otiated. *o the co/pan *hold tr to i/proe per+or/ance

apprai*al **te/. *o that the can i/proe their per+or/ance

• "on +inancial incentie plan* *hold al*o e i/ple/ented: it can i/proe the

prodctiit leel o+ the e/ploee*

• !raniation *hold ie i/portance to co//nication etween e/ploee*

and ain co>ordination throh it

• Skill* o+ the e/ploee* *hold e appreciated

• Eetter carrier deelop/ent opportnitie* *hold e ien to the e/ploee*

+or their i/proe/ent

• '+ the centralied **te/ o+ /anae/ent i* chaned to a decentralied one.

then there wold e actie and co//itted participation o+ *ta++ +or the

*cce** o+ the oraniation



61

4.4 LIMITATIONS OF THE STUDY

The li/itation* o+ the *td are the +ollowin

• The data wa* collected throh <e*tionnaire The re*pond* +ro/ the

re*pondent* /a not e accrate

• The *a/ple taken +or the *td wa* onl 50 and the re*lt* drawn /a note accrate

• Since the oraniation ha* *trict control. it act* a* another arrier +or ettindata

• nother di++iclt wa* er li/ited ti/e>*pan o+ the project.

• &ack o+ eperience o+ ,e*earcher



62

ANNEURE

The *td conclde* that. the /otiational prora/ procedre in INITIATRI,

NOIDA. i* +ond e++ectie t not hihl e++ectie The *td on e/ploee

/otiation hihlihted *o /an +actor* which will help to /otiate the e/ploee*

The *td wa* condcted a/on 50 e/ploee* and collected in+or/ation throh

*trctred <e*tionnaire The *td helped to +indin* which were related with

e/ploee /otiational prora/* which are proided in the oraniation

The per+or/ance apprai*al actiitie* reall pla a /ajor role in /otiatin the

e/ploee* o+ the oraniation 't i* a /ajor +actor that /ake* an e/ploee +eel*

ood in hi* work and re*lt* in hi* *ati*+action too The oraniation can *till

concentrate on *peci+ic area* which are eoled +ro/ thi* *td in order to /ake

the /otiational prora/* /ore e++ectie !nl i+ the e/ploee* are properl

/otiated> the work well and onl i+ the work well the oraniation i* oin to

ene+it ot it Step* *hold e taken to i/proe the /otiational prora/*

procedre in the +tre The *e*tion* o+ thi* report /a help in thi* direction



63

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OTHER )ITERAT4RE

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64

6UESTIONNAIRE

A STUDY ON EMPLOYEE MOTIVATION

R%/,%&'%* m*m/ir

A/ ,r' " m! ,r"$%&' I >"* i8% '" '%r /"m%

i)"rm'i") r"m !" >i& >i %, m% i) ) i) *%,' /'*! " ,r"$%&'. I>"* #% "#i%* i !" &"-",%r'% >i' m% i) ii) '% ;%/'i"))ir%.

Si)&% '% ;%/'i"))ir% i/ #%i) /%* "r &*%mi& ,r,"/% '%

i)"rm'i") '%r%* >i #% /'ri&'! &")i*%)'i.

i)*! i '% "">i)@

P%/% ,' 'i&8 mr8 i) '% ,,r",ri'% #"

1 re o *ati*+ied with the *pport +ro/ the ;, depart/entC

;ihl *ati*+ied Sati*+ied "etral

Di**ati*+ied ;ihl Di**ati*+ied

2 $anae/ent i* reall intere*ted in /otiatin the e/ploee*C

Stronl aree ree "etral

Di*aree Stronl di*aree



65

3 Bhich tpe o+ incentie* /otiate* o /oreC

inancial incentie* "on>+inancial incentie* Eoth

4 ;ow +ar o are *ati*+ied with the incentie* proided the oraniationC

;ihl *ati*+ied Sati*+ied "etral

Di**ati*+ied ;ihl Di**ati*+ied

5 P%/% ,r"(i*% '% "">i) r'%/.

G5> Stronl aree. 4> ree. 3>"etral. 2>Di*aree. 1>Stronl di*aree)

N" F&'"r/ R'%/

i ,ea*onale periodical increa*e in *alar

ii Io *ecrit ei*t in the co/pan

iii Hood relation*hip with co>worker*

i #++ectie per+or/ance apprai*al **te/

#++ectie pro/otional opportnitie* in the

oraniation

i Hood *a+et /ea*re* adopted in the oraniation

ii %er+or/ance apprai*al actiitie* are help+l to et

/otiated

iii Spport +ro/ the co>worker i* help+l to et

/otiated

i ?o/pan reconie and acknowlede or work



66

6 ,ank the +ollowin +actor* which /otiate* o the /o*tC

G,ank 1. 2. 3. 4O re*pectiel)

"o actor* ,ank

i Salar increa*e

ii %ro/otion

iii &eae

i $otiational talk*

,econition

7 Do o think that the incentie* and other ene+it* will in+lence or

per+or/anceC

'n+lence Doe* not in+lence "o opinion

8 Doe* the /anae/ent inole o in deci*ion /akin which are connected to

or depart/entC

e* "o !cca*ionall

9 Bhat chane* can e /ade to i/proe the work place eniron/entC

OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

Thank you for your kind co-operation

motivation study of a employee

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