motm 2015 - new adp experience

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  1. 1. Copyright 2014-2015, ADP, LLC. # Session 303: New ADP HCM User Experience for ESS & MSS Facilitated by: Jason Lee
  2. 2. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. What the new experience is and what it is not Why you should care Making changes at ADP Demo Looking forward How you can get it goals
  3. 3. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. Is a totally new fully-integrated experience for employees and managers to access capabilities across our strategic portfolio Is a mobile web application that works seamlessly on your desktop, phone or tablet browsers. Is an alternative way to access the most commonly used features and functions of our across our product suite. what is it?
  4. 4. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. Is Not a new product that you need to purchase.. Is Not a second system of record for you to maintain. Is Not an interface for practitioner-access. what it is not?
  5. 5. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. languages French Canadian Simplified Chinese Spanish US English Netherlands Brazil UK English German
  6. 6. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. This solution is now available for Enterprise eTIME, Enterprise HR and HRAnytime clients. Enterprise 5.04.02+ HRAnytime If youre an Enterprise eTime customer you will need to be Hosted by ADP, on version 6.3 or above, and implemented with ADP SSO to take advantage of the new functionality. We are also starting early adopter programs for our Vantage HCM, Benefits Marketplace, Health & Welfare Service engine clients. Eligibility
  7. 7. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. Dashboard Tasks / Notifications Interactive Pay Exp. Direct Deposit Tax Withholding Employee Profile Semantic Search Company Directory View Schedule Feedback Tutorial Page Company Page Fed W-4 On-boarding What We Do On-boarding Paperwork Spanish support Timecard Edits Company Policies Client Branding Org Chart Clock In/Out Company Links Feedback Go Paperless View Timecard Time Off Balances 30+MAJOR FEATURES 70% 1.0 1.1 1.2 1.3 1.4version sept 2014 current
  8. 8. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. OUR STATS, AND WERE JUST GETTING STARTED OVER 1.5MUSERS 35% RETURN USERS MORE THAN ONCE A WEEK 20% MOBILE/TABLET 20% RETURNING
  9. 9. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. WHY SHOULD YOU CARE?
  10. 10. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. most (90 percent) organizations surveyed indicate that they plan to replace their Human Capital management (HCM) software within the next 18 months. Improving the end-user experience was the key motivator for those seeking an integrated management suite. Seventy-four percent of respondents who are replacing an HR system sought to improve the experience of their users. Bersin By Deloitte, 04/07/2014
  11. 11. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. CONSUMERIZATION OF IT BYOD COMPETITION
  12. 12. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC.
  13. 13. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. 78% 22 %
  14. 14. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC.
  15. 15. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. HELPING YOU WITH THE MOMENTS THAT MATTER
  16. 16. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. Awesome!! SUPER!! ! WOW!! Happy UsersAmazing Software
  17. 17. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. Greater Employee Engagement Improved Compliance Strategic HR Improved Productivity
  18. 18. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. WHAT ARE WE DOING DIFFERENTLY?
  19. 19. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC.
  20. 20. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. weve hired over 100 Designers Anthropologists Engineers Data Scientists
  21. 21. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. 5 PHILOSOPHIES & PRINCIPLES The Five Philosophies & Principles are guiding our work Surface What Matters, Sooner Visuals > Text Progressive Disclosure Repetition Is Bad Bad Content Becomes Navigation
  22. 22. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. SURFACE WHAT MATTERS, SOONER
  23. 23. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. VISUALS > TEXT
  24. 24. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. PROGRESSIVE DISCLOSURE
  25. 25. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. REPETITION IS BAD BAD
  26. 26. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. CONTENT BECOMES NAVIGATION
  27. 27. Exploratory Research OUR DESIGN PROCESS Usability TestingConcept Testing or
  28. 28. Exploratory Research OUR DESIGN PROCESS Usability TestingConcept Testing or
  29. 29. Exploratory Research OUR DESIGN PROCESS Usability TestingConcept Testing or
  30. 30. Exploratory Research OUR DESIGN PROCESS Usability TestingConcept Testing or
  31. 31. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. 2014 47STUDIES 352USERS
  32. 32. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. 2015 9STUDIES 67USERS SO FAR 204INSIGHTS
  33. 33. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. WHAT USERS THINK ABOUT ADP SYSTEMS TODAY?
  34. 34. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. @!
  35. 35. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC.
  36. 36. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC.
  37. 37. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. SO, WHAT DID WE DO ABOUT IT?
  38. 38. Meet Kate MOTM 2014
  39. 39. Meet Carl MOTM 2015
  40. 40. Forgot Your Username? | Forgot Your Password? Welcome to Brook St. SIGN IN Username Password First Time User? REGISTER NOW
  41. 41. Carl C. GET STARTED Brook St. welcomes you as a new employee Paperwork Get paperwork out of the way What We Do Take a peek behind the curtains Next Steps Get to know the neighborhood Brook St. 123 Main Street, New York, NY 10011 Welcome, Carl! Get settled in
  42. 42. Carl C. The one thing people dont know about me is that Im a world champion dodgeball player. I work in Marketing, I am responsible for acting as the liaison between clients and employees. YOUR TEAM Find out who says: The best part about the work is the people, because they are great. Meet The Team Get to know whos who
  43. 43. Meet The Team Get to know whos who Carl C. The one thing people dont know about me is that Im a world champion dodgeball player. I work in Marketing, I am responsible for acting as the liaison between clients and employees. YOUR TEAM Find out who says: The best part about the work is the people, because they are great. < Back Your Team
  44. 44. Carl C. The one thing people dont know about me is that Im a world champion dodgeball player. I work in Marketing, I am responsible for acting as the liaison between clients and employees. YOUR TEAM Find out who says: The best part about the work is the people, because they are great. Meet The Team Get to know whos who
  45. 45. Carl C. Paperwork Get paperwork out of the way
  46. 46. Paperwork Get paperwork out of the way Carl C. Filling out your I9 Verify the name FIRST NAME LAST NAME MIDDLE Carl R Collins NEXT
  47. 47. Paperwork Get paperwork out of the way Carl C. Filling out your I9 Verify the name FIRST NAME LAST NAME MIDDLE Carl R Collins NEXT
  48. 48. Paperwork Get paperwork out of the way Carl C. Filling out your I9 NEXTPREV Yes No Will someone else be assisting you to fill out this form, as either a preparer or translator? W
  49. 49. Paperwork Get paperwork out of the way Carl C. Filling out your I9 NEXTPREV I have a Social Security number and agree to provide it electronically I have a Social Security number but do not want to enter it here Which of the following applies to you? I do not have a Social Security number
  50. 50. Paperwork Get paperwork out of the way Carl C. Filling out your I9 NEXTPREV I have a Social Security number and agree to provide it electronically I have a Social Security number but do not want to enter it here Which of the following applies to you? I do not have a Social Security number
  51. 51. Paperwork Get paperwork out of the way Carl C.
  52. 52. Paperwork Get paperwork out of the way Carl C. < Back Direct Deposit ADD AN ACCOUNT With your current settings, any pay that exceeds your direct deposit deductions will be sent to you as a paper check.
  53. 53. Paperwork Get paperwork out of the way Carl C. < Back Direct Deposit With your current settings, any pay that exceeds your direct deposit deductions will be sent to you as a paper check. Add an Account ROUTING NUMBER NEXT CANCEL
  54. 54. Paperwork Get paperwork out of the way Carl C. < Back Direct Deposit ADD AN ACCOUNT With your current settings, any pay that exceeds your direct deposit deductions will be sent to you as a paper check. Health Care Spending Account $75.00 per pay statement
  55. 55. Paperwork Get paperwork out of the way Carl C. < Back Direct Deposit Health Care Spending Account $75.00 per pay statement ADD AN ACCOUNT With your current settings, any pay that exceeds your direct deposit deductions will be sent to you as a paper check.
  56. 56. Forgot Your Username? | Forgot Your Password? Welcome to Brook St. SIGN IN Username Password First Time User? REGISTER NOW
  57. 57. Carl C. Dashboard You Clocked In at 9:00am on Nov 14 CLOCK OUT
  58. 58. Carl C. Calendar
  59. 59. Carl C. Company Company Policies VIEW POLICIES News New Summer Line Available In Stores March 3, 2015 The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation READ MORE New Summer Line Available In Stores March 3, 2015 The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation New Summer Line Available In Stores March 3, 2015 The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation About Us The line in question is the Spring/Summer 2015 Formula 15 line, by Chromatography fashion studio. This young studio already had a reputation Links
  60. 60. Carl C. Company Company Policies VIEW POLICIES News New Summer Line Available In Stores March 3, 2015 The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation READ MORE New Summer Line Available In Stores March 3, 2015 The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation New Summer Line Available In Stores March 3, 2015 The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation About Us The line in question is the Spring/Summer 2015 Formula 15 line, by Chromatography fashion studio. This young studio already had a reputation Links < Back Company Policies
  61. 61. Carl C. Company News About Us Company Policies VIEW POLICIES New Summer Line Available In Stores March 3, 2015 The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation READ MORE New Summer Line Available In Stores March 3, 2015 The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation New Summer Line Available In Stores March 3, 2015 The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation Links < Back Company News New Summer Line Available In Stores Dana Roberts It looks like more and more fashion runways will be playing host to 3D printing technology in the coming years. After several recent announcements concerning 3D printed clothes such as designer Brook Salth, the amazing legacy dress and the lace wood coat we can now also report on a whole line of clothing to feature original (and sometimes bizarre) 3D printed outfits. The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation for strange and original pieces, as many of their earlier creations featured cage-like constructions and LED lighting that turned quite a few heads. Many of hiphop artist Beyonc's outfit are designed by Chromat, while Niki Minaj and Madonna have also been seen in Chromat outfits.
  62. 62. Carl C. Profile Work Info Org Chart Tommy HayesBuying Manager (212) 555-1212 (212) 555-1212 [email protected] I work in Fashion, I am responsible for showcasing the best our company has to offer.
  63. 63. Carl C. People Dana Roberts Assistant Buyer Marsha Herrera Associate Luke Jensen Associate Tommy HayesBuying Manager 6 3 Peter Shelton Associate Felecia Kennedy Associate Company Directory Org Chart
  64. 64. Carl C. People Dana Roberts Assistant Buyer Marsha Herrera Associate Luke Jensen Associate Tommy HayesBuying Manager 6 3 Peter Shelton Associate Felecia Kennedy Associate Company Directory Org Chart HR Department Peter Arnold HR Generalist John Stewart Head of HR John White HR Associate John Denver HR Manager 20 Total Matches
  65. 65. Carl C. People Company Directory Org Chart Filters Groups My Team My Peers Location Houston, TX Philadelphia, PA New York, NY St Louis, MO 5 MORE Department Administration HR Relations Safety Sales Rick Stewart Head of HR Houston, TX Sal White HR Manager Philadelphia, PA Peter Arnold HR Generalist Philadelphia, PA John Denver HR Associate St. Louis, MO Elaine Soto HR Rep Houston, TX Roger Fuller HR Manager Philadelphia, PA Julio Burton HR Generalist St Louis, MO Kent Baker HR Associate St. Louis, MO 20 People Results
  66. 66. Forgot Your Username? | Forgot Your Password? Welcome to Brook St. SIGN IN Username Password First Time User? REGISTER NOW
  67. 67. Forgot Your Username? | Forgot Your Password? Welcome to Brook St. SIGN IN Username Password First Time User? REGISTER NOW
  68. 68. Carl C. Dashboard
  69. 69. Carl C. Dashboard
  70. 70. Pay Carl C. Tax Statements Tax Withholdings Direct Deposit $990.00
  71. 71. Pay Carl C. $487.38
  72. 72. Carl C. Benefits 18remaining 0completed SAVE & FINISH LATER COMPLETE ENROLLMENT
  73. 73. Carl C. Benefits 18remaining 0completed SAVE & FINISH LATER COMPLETE ENROLLMENT < Back Medical Insurance VIEW BY FEATURES Plan Summary How The Plans Work Access To Care Diagnostic Testing Retail Prescriptions Doctor Visits WHO IS COVERED? You Sara Smith Robert Smith Aimee Smith AVAILABLE PLANS VIEW DETAILS ESTIMATE COSTS
  74. 74. Carl C. Benefits 18remaining 0completed SAVE & FINISH LATER COMPLETE ENROLLMENT < Back Medical Insurance AVAILABLE PLANS VIEW DETAILS ESTIMATE COSTS
  75. 75. Carl C. Benefits 18remaining 0completed SAVE & FINISH LATER COMPLETE ENROLLMENT < Back Medical Insurance AVAILABLE PLANS VIEW DETAILS ESTIMATE COSTS
  76. 76. Carl C. Benefits 18remaining 0completed SAVE & FINISH LATER COMPLETE ENROLLMENT < Back Medical Insurance AVAILABLE PLANS VIEW DETAILS ESTIMATE COSTS
  77. 77. Time passes ...
  78. 78. Carl C. Benefits Benefits Coverage Declare Life Event Forms & Documents Wellness Program
  79. 79. Carl C. Benefits Benefits Coverage Declare Life Event Forms & Documents Wellness Program
  80. 80. Carl C. Benefits Benefits Coverage Declare Life Event Forms & Documents Wellness Program
  81. 81. Carl C. Benefits Benefits Coverage Declare Life Event Forms & Documents Wellness Program < Back Tax Withholdings MARITAL STATUS If married, but legally separated, or spouse is a non-resident alien, select Single. Single Married, filing joint return Married, but withholding at higher Single rate NEXT CANCEL
  82. 82. Carl C. People (212) 555-1212 (212) 555-1212 [email protected] Personal Info Work Info Org Chart Tommy Hayes VP of UX I feel great today because i just got back from my honeymoon! EDIT DELETE
  83. 83. COMING SOON
  84. 84. 2016 New Hire Termination Leave of Absence Delegation Company Property Disciplinary Actions Grievances Doc Cloud Talent Management 2015 Time off Approvals Time Card Approvals Team Schedules Promotion Demotion Transfer Compensation Change Analytics Onboarding
  85. 85. Jason needs to approve his teams timecards
  86. 86. Dashboard Jason C.
  87. 87. Jason C. Dashboard< Back Timecards APPROVE ALL
  88. 88. Michelle get important updates from her team feed.
  89. 89. Timeline 9:35 am Todays Kyles 1 year anniversary, congratulate him! CONGRATULATE 9:35 am You Got Paid Your paycheck was deposited into your direct deposit account. 9:35 am Quarterly Sales Report Your paycheck was deposited into your direct deposit account. 9:35 am New Promotion Starts Your paycheck was deposited into your direct deposit account.
  90. 90. Timeline 9:35 am Todays Kyles 1 year anniversary, congratulate him! CONGRATULATE 9:35 am You Got Paid Your paycheck was deposited into your direct deposit account. 9:35 am Quarterly Sales Report Your paycheck was deposited into your direct deposit account. 9:35 am New Promotion Starts Your paycheck was deposited into your direct deposit account.
  91. 91. Steven wants to reward Rachel
  92. 92. Dashboard Aaron Team Comp
  93. 93. My Profile vCard Steven (212) 555-1212 (212) 555-1212 [email protected] I feel great today because I just saved a lot of money on health insurance Rachel Melony
  94. 94. (212) 555-1212 (212) 555-1212 [email protected] I feel great today because I just saved a lot of money on health insurance Rachel Melony Steven NEXT
  95. 95. Steven (212) 555-1212 (212) 555-1212 [email protected] I feel great today because I just saved a lot of money on health insurance Rachel Melony NEXT
  96. 96. (212) 555-1212 (212) 555-1212 [email protected] I feel great today because I just saved a lot of money on health insurance Rachel Melony NEXTPREV
  97. 97. (212) 555-1212 (212) 555-1212 [email protected] I feel great today because I just saved a lot of money on health insurance Rachel Melony NEXTPREV
  98. 98. (212) 555-1212 (212) 555-1212 [email protected] I feel great today because I just saved a lot of money on health insurance Rachel Melony NEXTPREV
  99. 99. (212) 555-1212 (212) 555-1212 [email protected] I feel great today because I just saved a lot of money on health insurance Rachel Melony NEXTPREV
  100. 100. Erin is concerned with overtime costs in her region.
  101. 101. Dashboard Erin Weekly Overtime Overtime Budget This Weeks Team Schedule
  102. 102. Aaron Dashboard Weekly Overtime Overtime Budget This Weeks Team Schedule < Back Overtime TrendsFilters
  103. 103. Ted has an open position on his team
  104. 104. Carl wants to know how to boost his earnings
  105. 105. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. Attend a test drive to get hands-on with the new ADP User Experience. Sign up at www.ADP.com/innovationresearch to provide feedback on upcoming designs. Stop by our booth in the expo hall Visit the upgrade services booth today and get a copy of the Adoption Toolkit. Talk to me :) Where can I learn more?
  106. 106. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. Go Inside the ADP Innovation Lab (403) 3/23 1:00 - 2:00PM: Bayou C Test Drive: ADP Vantage HCM (414) 3/23 1:00 - 2:30PM: Governors Chamber E. 3/25 11:00 - 12:30PM: Governors Chamber E. Driving Your Employee Experience using ADP Vantage HCM (1403) 3/25 11:30 - 12:30PM: Bayou B Getting the Most Out of the Health and Welfare Administration New Benefits Marketplace (501) 3/24 4:00 - 5:00 PM: Bayou A Related Sessions
  107. 107. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. questions?
  108. 108. MEETING of the POWER YOUR PERFORMANCECopyright 2014- 2015, ADP, LLC. Thank you!