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2009 Enterprise 2009 Enterprise Mobility BarometerMobility Barometer

April 2009April 2009

State of Mobility in HealthcareState of Mobility in Healthcare

Enterprise mobility has emerged as a top strategic initiative among leading global organizations.

To better understand emerging trends in the Enterprise Mobility market, Motorola regularly conducts independent market research.

Provides the industry’s deepest view into the mobility mindset via direct feedback decision-makers, the mobile workforce and mobility channel entities.

The Enterprise Mobility Barometer provides an understanding of the opportunities and challenges that mobility poses to enterprises.

Overview and Methodology

Enterprise Mobility Barometer

• What are the major strategic mobility issues that concern IT/enterprise mobility decision-makers?

• How are various enterprises and mobile workers utilizing mobility solutions and what are the associated benefits?

• Which mobile technologies have penetrated the enterprise and what are the mobile workforce investments expectations for 2009?

• Which vertical industry segments and regions are adopting mobility solutions and why? What industries or segments have higher/lower mobility budgets?

• How are different segments of mobile workers using enterprise mobility solutions?

• Which applications are most deployed and which are poised for greater adoption?

Overview and Methodology

Enterprise Mobility Barometer

Overview and Methodology

Enterprise Mobility Barometer, Three Segments

MobilityMobilityDecisionDecision--

MakerMaker

Enterprise Enterprise Mobility Mobility ChannelChannel

Mobile Mobile WorkforceWorkforce

In-depth enterprise global B2B market research spanning four continents and fourteen countries….

Canada

Brazil

USA

Mexico

Germany

UKFrance

Spain

Italy

Russia

India

China

KoreaTaiwan

Overview and Methodology

Enterprise Mobility Barometer, Regional View

N=305

Director or Department Head of IT, MIS or Hardware 21%

Director or Department Head, non-IT 18%

Manager or Supervisor, non-IT 10%

Manager or Supervisor in an IT department or group 9%

CIO, CTO, COO, (IT, technology, or operational executive level) 9%

CEO, CFO, CMO, (non-IT executive level) 7%

VP/SVP/Director of Operations 6%

Other 6%

Operations Manager 6%

Owner, Partner or Principal (small business executive level) 3%

VP (other than operations) 2%

Technician /Technical Specialist 2%

Consultant 1%

Overview and Methodology

Enterprise Mobility Barometer, HC Respondent

Q: “Which of the following best describes your role in your company?”

In-depth enterprise global B2B market research spanning four continents and fourteen countries….focused on key internal decision-makers.

Key Findings• The majority of healthcare organizations report increasing reliance on mobility. About 80 percent of global information technology (IT) decision makers within the healthcare industry stated that mobile technologies are more important to their organizations today than they were in 2008.

• Key applications driving investment in healthcare include electronic health records (EHR) driven by increasing regulations, computerized physician order entry (CPOE) and medication administration. Interestingly, surveyed decision makers also noted investment growth in asset tracking and asset/inventory management.

• Increased order fulfillment accuracy, reduced manual errors, and increased employee productivity are benefits directly attributed to the utilization of mobile technologies. Mobility applications were attributed to a 31 percent reduction in manual errors according to those measuring manual error reduction benefits.

• Using key mobile applications leads to improved use of healthcare workers time; approximately 39 minutes per day were recovered, a benefit which improves upon itself by leading to additional benefits in better patient care, reduced medical errors and a improved in employee efficiency.

• Voice over wireless local area networks (VoWLAN), fixed mobile convergence (FMC) and data capture offerings are increasingly seen as part of the mobility investment strategy in healthcare.

34%

46%

8%9%4%

Strongly Disagree

Somewhat Disagree

Neutral Somewhat Agree

Strongly Agree

Q: “Mobile technologies are more important to my organization today than they were last year.”

Over 8 in 10 surveyed mobility decision-makers stated that mobility is more important today than it was last year.

Enterprise Mobility Viewpoints

Importance of Mobility in Healthcare Rises

1.1. Security concernsSecurity concerns2.2. Cost of hardwareCost of hardware3.3. Cost of software, integration, Cost of software, integration,

service, and supportservice, and support4.4. Difficulties integrating mobile Difficulties integrating mobile

apps, existing infrastructureapps, existing infrastructure5.5. Interference/performance Interference/performance

problemsproblems

1.1. Reduced manual errorsReduced manual errors2.2. Increased order fulfillment Increased order fulfillment

accuracyaccuracy3.3. Increased employee Increased employee

productivity/efficiencyproductivity/efficiency4.4. Increased compliance accuracy Increased compliance accuracy

for quality reportingfor quality reporting5.5. Regulatory and/or industry Regulatory and/or industry

compliancecompliance

KeyMobility

Challenges

KeyMobilityBenefits

PR

IOR

ITY

RA

NK

ING

Q: “What are your organization’s key benefits and challenges with regard to the usage of mobile and wireless technologies?”

Enterprise Mobility Viewpoints

Mobility Benefits and Challenges in Healthcare

Reduced manual errors, increased order fulfillment accuracy and Increased employee productivity/efficiency were cited as key benefits.

Increased communication between nursing and other clinical staff and physicians.

Rapid response to unforeseen environmental changes. Increased organizational situational awareness during emergency operations.

No stockpile of forms is necessary and any changes do not require us to destroy prior versions.

Greener and more secure

More efficient

Safer

Director/Department Head Non-IT250 – 500 Employee Hospital

CIO2,000 – 5,000 Employee Hospital

VP/Director of Operations>2,000 Employees, Ambulatory Health Care Services

Enterprise Mobility Viewpoints

Mobility Benefits in Healthcare

Security concerns, cost of hardware and cost of software, integration, service, and support remain key cited challenges.

11%

12%

12%

19%

22%

23%

25%

25%

28%

38%

40%

42%

Lack of application requirements and third party apps

No clear ROI/Doesn't meet ROI requirements

Difficulties in managing mobile employees

Technology moving too rapidly/Awaiting next generation

Mobile device and policy management

Hardware quality (e.g. failures/damage)

Difficulties in employee training and support

Interference/performance problems

Difficulties integrating mobile apps, existing infrastructure

Cost of software, integration, service, and support

Cost of hardware

Security concerns/risk

Q: “Which of the following challenges has your company encountered in the use of mobile and wireless technologies?”

Enterprise Mobility Viewpoints

Mobility Challenges in Healthcare

Sharing information across systems confidentially.

Management of devices and security for the devices. The cost of replacing these things…

IT related issues such as interface conflicts and software down time.

CIO; 5,000 – 10,000 Employees Pharmaceutical Manufacturing

Director/Department Head Non-IT5,000 – 10,000 Employee Hospital

Director/Department Head Non-IT5,000 – 10,000 Employee Hospital

Enterprise Mobility Viewpoints

Mobility Challenges in Healthcare

Q: “Does your organization have a corporate-wide mobility strategy and how long has it been in place?”

8.2%

16.1%19.3% 19.7%

17.4%19.3%

Yes, strategy inplace less than 6

months

Yes, strategy inplace 6 to 12

months

Yes, strategy inplace 13 to 24

months

Yes, strategy inplace longer than

24 months

No strategycurrently in place

but will bedeveloped within

12 months.

We have no plansfor a corporate-

wide mobilitystrategy.

Four in ten surveyed healthcare decision-makers have had mobility strategies in place for at least 12 months.

Mobility Strategy and Decision-Making

Healthcare Mobility Strategy

Q: “Which of the following departments within your company have final purchase and decision-making authority for mobile and wireless purchasing?

IT Management 67 %

Management/Executive (e.g. President, CEO, etc.) 36 %

Finance/Accounts/CFO 24 %

Department/Line of Business Manager 18 %

Engineering/Communications/Telecom 11 %

Operations/Facilities Manager 9 %

Networking Manager/Consultant 9 %

Expected End-Users of Mobile Technologies 7 %

Logistics/Supply Chain 6 %

Sales 3 %

IT management dominates mobile and wireless purchase decisions in healthcare.

Healthcare Mobility Responsibility

IT management is driving mobility strategies in healthcare.

Mobility Strategy and Decision-Making

EHR is the most important application driving investment in healthcare (28%). CPOE and medication administration are also investment areas.

6%6%

7%7%7%

8%8%

9%9%

10%13%

14%14%

15%28%

Home care servicesFacilities Management

Charge captureDrug Delivery

Field service applicationsE-prescribing

Patient Check-In/OutAsset tracking/management

Records/Document ManagementVoice/Telephony/Push-to-talk

Medication AdministrationInventory management

Personalized contacts and calendarComputerized Physician Order Entry (CPOE)

Electronic health record

Mobile Applications and Investment Drivers

Mobile Application Drivers in Healthcare

Q: “Please indicate up to three applications that are highly important drivers behind your company’s investment in mobile and wireless technologies?”

CPOE and medication administration lead to highest reductions in manual errors (38% and 55% respectively).

Electronic health record

Computerized Physician Order

Entry (CPOE)

Medication Administration

Reduced manual errors 12 % 38 % 55 %

Increased employee productivity/efficiency 24 % 18 % 10 %

Increased compliance accuracy for quality reporting 16 % 6 % 10 %

Increased order fulfillment accuracy 4 % 21% 16 %

Regulatory and/or industry compliance 18 % 3 % 3 %

Increased customer/partner satisfaction 7 % 3 % 3 %

Increased equipment availability 7 % 9 % 0 %

Reduced labor costs via automated processes 6 % 3% 3 %

Mobile Applications and Investment Drivers

Mobile Application Drivers, Key Benefits

Q: “Please indicate the most important benefit realized by your organization due to the utilization of these key mobile and wireless applications?”

11%

19%

34%

28%

8%

No Downtime Recovery

25 Minutes or less

26 – 50 Minutes

51-75 Minutes

76 Minutes or More

.

The utilization of key cited healthcare mobility applications saves mobile employees an average 39 minutes per day.

Mobile Applications and Investment Drivers

Healthcare Mobility, Cited Productivity Gains

Q: “How much downtime (minutes per day) does the typical employee save or recover using a mobile application in a healthcare environment?”

Thank You