mountain states health alliance quality awards program recognizing and rewarding improvement...
TRANSCRIPT
Mountain States Health Alliance
Quality Awards Program
Recognizing and Rewarding Improvement Initiatives at MSHA
MSHA Quality Awards Program
• Purpose– Encourage improvement within Mountain States Health Alliance
• Recognizing participation in improvement initiatives
• Rewarding successful improvements
• Currently in the 8th year
• Sponsored by President/CEO, Dennis Vonderfecht
• Coordinated through the Quality Department
• Three primary components – Project entry
– Judging
– Recognition
You are invited . . .
Meadowview Marriott Resort & Convention Center
Quality Awards Project Exhibit and Reception
Where the recognition begins
Quality Awards Banquet
Project summaries
SCIP Colon Surgery Physician Order Sets – IPMC – Surgery: The team implemented standard order sets to improve application of SCIP guidelines for reducing complications related to colon surgery. Use of guidelines was 79.3% in March and 94.6% in September. Susan Fannon Juli Hughes Dan Kimmel
Stephanie Reed Gina Roller Kim Rapcan (Project Leader)
Seeing is Believing – JCMC – Neonatal Intensive Care Unit: Improving the process of caring for premature infants reduced the rate of Retinopathy of Prematurity from 75% in 2006 to less than 20% in 2008. Mike DeVoe, M.D. Renee Lowe
Jill Naylor Lisa Carter (Project Leader)
Quality Awards Program
Agenda
Program
InvocationLarry Easterling
Director of Pastoral CareMountain States Health Alliance
WelcomeMaureen MacIver
Board ChairMountain States Health Alliance
Opening RemarksDennis Vonderfecht
President /CEOMountain States Health Alliance
Presentation of Awards and RecognitionsRob Adams
Tamera FieldsMonty McLaurinJamie Parsons
Tom TullLindy White
Dennis Vonderfecht
Closing RemarksDennis Vonderfecht
PI Champions
Individuals within the system who have demonstrated dedication to creating a culture of quality by promoting and using the MSHA performance improvement model.
Levels of Recognition
Level I: Quality Interest Recognition of an opportunity for improvement Allocation of time and resources toward developing a solution
Level II: Quality InitiativeUse of data to drive the improvement effort Use of PDCA to some degree
Level III: Quality Improvement A successful project with improvement beyond the baseline levelAchieved via the utilization of the Plan-Do-Check-Act methodology
Level IV: Quality ImplementationAt/near targetStrong likelihood of continued success / mechanism in place for continuous monitoring of the new process or problem solution.
Level V: Quality ImpactSignificant measurable improvement Impacting more than one department / facility / Quality Pillar or all of MSHA
Participants at all levels receive a certificate
Levels IV and V projects receive a trophy
Awards
Hold-the-Gains Award
Most Innovative Project
House of Quality Awards- Stakeholder Safety- Service Excellence- Clinical Effectiveness - Operational Effectiveness- Patient-Centered Care
Best Individual Project
Best Team Project
President’s Award
Best Team Project & President’s Award
7th Annual MSHA Quality Awards
116 projects entered (59% increase from last year)
14 Returning projects entered Hold-the-Gains
102 New projects or Previous Level 1-3 Level 1 – 10 Level 2 – 27 Level 3 – 47 Level 4 – 16 Level 5 – 2
21 judges
745 project participants (95% increase from last year)
89 Project Storyboards on exhibit (25% increase from last year)
Cash and awards = $12,000
Recognition continues after the event
Write-ups– MSHA publications– Area newspapers– MSHA Moment
MSHA Intranet– Quality projects library
• All projects• Best practice sharing / Lessons learned sharing
– Images • Quality Awards banquet• Project photos• Storyboards
Best practices sharing events
Presentations at Board Meetings
Entering a Project
Entering a Project
The process• Totally electronic project entry• Entry period approximately 10 weeks• Quality Department resources available
– In-person– Online
• Optional storyboard entry
Intranet Resources
Entering a project
Judging the Projects
This is where YOU come in!
Judging the Projects
Qualifications• Quality expertise • Healthcare experience NOT required• Familiarity with PDCA• Outside Mountain States Health Alliance
The process• Totally electronic• Estimate 0.5 – 1.0 hour per project / 10 – 15 projects• Guidelines for consistent scoring• Nomination of projects for awards
21 volunteered their time and expertise last year!
Judging Screen
This could be you
• “I have thoroughly enjoyed this opportunity and am highly impressed in general with the MSHA Quality Awards program and the quality of the submissions.”
• “As last year, I am impressed with the scope and level of effort from so many teams. It speaks well of the cultural drive towards institutionalized continuous improvement at MSHA. Keep up the good work! “
• “It was a very rewarding experience, and I look forward to doing it again.”
• “What a learning experience even for someone who has been in quality for many years.”
Some feedback from our judges
Lessons Learned and Improvements
Each year is the best one yet!
Learning and Improving
Listening and learning Debrief after banquet – What worked and what could be better Customer feedback via online survey
Improvements over the years All participants recognized Judges are external quality experts from various industries Online entry and judging processes Criteria for judging now available to team members Scoring Matrix for judges to improve standardization and reduce inconsistency Information/education now a part of the online entry page Streamlining processes
- Reduced the length of the program- Eliminated the keynote speaker from recognition program (based on feedback)
- Increased the number of recognitions
Feedback now available online to project participants immediately after banquet
Year One Year Two Years 3-7
Entering projects Storyboard entry Typed entry Online entry
Judging projects 3 external / 6 MSHA
On-site
Handwritten
Several hours
Tri-Cities area
All external judges
Electronic Emailed documents
Two week period
Statewide
All external judges
Online judging
4+ week period
NYC to Panama
Recognizing projects
3 awards
Only winners invited to awards program
No recognition for other projects
10+ awards
All participants invited, with guest
All projects recognized
Integration
• MSHA House of Quality– Pillars of excellence– Patient Centered Care
• Impact on Blueprint goals is considered in scoring• Use of PDCA improvement model is considered in scoring
Thank You!