move better together · 2020. 9. 8. · move better together | 3 septa responded to the covid-19...

MOVE BETTER TOGETHER

September 2020

A MOBILITY PROVIDER THAT:

SUPPORTS EQUITY& QUALITY OF LIFE

DRIVES THE ECONOMY

ADVANCES SUSTAINABILITY

PROMOTES SAFETY & PUBLIC HEALTH

MOVE BETTER TOGETHER | 2

Over the past few months, SEPTA and the world have faced an unprecedented crisis. In a few short days, many of us completely re-imagined the way we live, the way we work, and the way we spend time with loved ones.

SEPTA has demonstrated through this crisis that we are an essential service - without SEPTA, grocery store shelves don’t get stocked, hospitals don’t get cleaned, and the sick aren’t cared for. We have derived great pride and appreciation for the strong people of this agency, who have continued to move Greater Philadelphia through this pandemic.

Many have started to ask what comes next – and we’re happy to say while we are diligently focused on the crisis at hand, we are also looking forward. As social distancing regulations change, and some businesses open, the role SEPTA plays in the region will also change. We will all be adjusting to this new normal for months, if not years. But no matter the outcome, we will be prepared.

Over the last few months, we have convened a series of Plan-Ahead Teams with over 150 SEPTA staff participating, each focused on helping SEPTA prepare for the future. With the help of SEPTA’s newly unified Planning Division, we are creating spaces for new ideas, out-of-the-box thinking, and typical SEPTA resourcefulness to thrive.

As we look and plan ahead, we recognize our need to adapt to various scenarios and know this is an opportunity for SEPTA to not only support the region in its recovery, but to reevaluate every aspect of our business viewing everything through an equity lens with an eye towards inclusive growth – and we are doing just that. Through this process, we have established an efficiency program to build an agile organization, are developing a new strategic plan, and are re-thinking our services through Comprehensive Bus Network Redesign (CBNR).

ContentsRespond + Adapt .....................................p. 3

Planning Ahead for What’s Next ..........p. 7

Strategic Initiatives ............................... p. 15

Additional Resources ............................ p. 19

LETTER FROM SEPTA LEADERSHIP


SEPTA responded to the COVID-19 pandemic swiftly. Agency leadership convened a twice-daily COVID-19 Task Force meeting to enable quick response and decision-making. SEPTA’s frontline workers quickly mobilized to initiate enhanced cleaning of stations and vehicles in early March, well before the shutdowns of businesses, schools, and other non-essential services. We began operating only buses with operator shields and plastic seats and expedited installation of protective shields for trolleys.

For the sake of public health, we encouraged transit be used only for essential trips and provided levels of service beyond demand to accommodate social distancing for the essential workers that needed it most.

Respond & Adapt

Transit ridership was down more than 90% – and, this time, that was a good thing. We knew our customers were making choices to keep us all safe during an unprecedented crisis.


In the face of a crisis, SEPTA demonstrated that

TRANSIT IS AN ESSENTIAL SERVICE.

Without SEPTA, shelves don’t get stocked, hospitals aren’t cleaned, and the sick aren’t cared for. Our region’s essential workers need transit to do their jobs.


TRANSIT IS FOR ALLTransit helps to preserve affordability and access to opportunity in a growing region – serving as an important catalyst for an equitable future.

In June, the SEPTA Board approved a Fare Restructuring Plan that included free rides for children under 12, one free transfer for Transit trips, and the introduction of new SEPTA Key three-day passes in the fall.

Throughout the process, SEPTA ensured greater inclusivity and created more opportunity for input than ever before. This involved new ways for the public to provide feedback – including virtual hearings with the opportunity for real-time teleconference participation and the opportunity to submit comments in three different languages.

By making important decisions like this accessible to all, we are able to listen fully. We adjusted the fare policy based on feedback to help customers during the region’s recovery.

EQUITY F CUS: FARE RESTRUCTURING

15

10

34

34

13

11

36

36

11

13

36

11

101

101

102

102

RACE-VINE

LOMBARD-SOUTH

ELLSWORTH-FEDERAL

TASKER-MORRIS

SNYDER

OREGON

GIRARD

OLNEYTRANSPORTATION

CENTER

LOGAN

WYOMING

HUNTINGPARK

ERIE

ALLEGHENY

NORTHPHILADELPHIA

SUSQUEHANNA-DAUPHIN

CECIL B.MOORE

GIRARD

FAIRMOUNT

SPRING GARDEN

WALNUT-LOCUST

SPRING GARDEN

FRANKFORD LOOP

RICHMOND-WESTMORELAND

ARROTTTRANSPORTATIONCENTER

GREGG LOOP

TORRESDALE-COTTMAN

FERN ROCKTRANSPORTATIONCENTER

5TH-GODFREY

63rd 60th 56th 52nd

WAYNEJUNCTON

NORTHBROAD

TEMPLE UWynnefield Ave

Bala

Cynwyd

Overbrook

Merion

NarberthWynnewood

Ardmore

EastFalls

35TH-ALLEGHENY

33RD-DAUPHIN

33RD-CECIL B. MOORE

Allegheny

23RD-VENANGO

Wissahickon

Manayunk

Ivy Ridge

Spring MillLawndale

Ryers

FOX CHASE LOOPFox Chase

WisterGermantown

Washington Lane

Stenton

Sedgwick

Mount Airy

CHESTNUT HILL

CHELTENHAM-OGONTZ

CEDARBROOKPLAZA

Chestnut Hill West

Carpenter

Upsal

Tulpehocken

Queen Lane

CHINATOWN

Fort Washington

Oreland

North Hills

Folcroft

SharonHill

SHARON HILL

Curtis Park

80TH-EASTWICK

Glenolden

Norwood

Ridley Park

Fernwood-Yeadon

Angora 49th Street

49TH-WOODLAND

33RD-DICKINSON

Lansdowne

Gladstone

Clifton-Aldan

Primos

Secane

Morton

Prospect Park

Darby

Swarthmore

Ardsley

Roslyn

Crestmont

Elkins Park

Melrose Park

PARKVIEW

TOWNSHIPLINE ROAD

PENFIELD

63RD-MALVERN

50TH-PARKSIDE

BEECHWOOD-BROOKLINE

WYNNEWOOD ROAD

EddystoneCHESTER TRANSPORTATIONCENTER

Crum Lynne

PHILADELPHIA INTERNATIONAL

AIRPORTHEINZ WILDLIFE REFUGE

FAIRMOUNTPARK

WISSAHICKON VALLEY PARK


NEW JERSEY

SCHUYLKILL RIVER

SCHUYLKILL RIVER

DELAW

ARE RIVER

Conshohocken

Haverford

Bryn Mawr

Eastwick

Bridesburg

Tacony

Holmesburg Junction

Torresdale

CHURCH B

B

B

A

A

AB

A

ERIE-TORRESDALE

TIOGA

ALLEGHENY

SOMERSET

HUNTINGDON

YORK-DAUPHIN

BERKS

TERMINALS E & FTERMINALS C & D

TERMINAL BTERMINAL A

34th

40th

37th

36th

SUBURBAN STATION JEFFERSONSTATION

CITY HALL CAMDEN

PIER 70

COLUMBUSCOMMONS

YEADON

DARBY TRANSPORTAION CENTER

WALTER RAND TRANSPORTATION CENTER

FERRY AVENUE

COLLINGSWOOD

WESTMONT

HADDONFIELD

WOODCREST

ASHLAND

LINDENWOLD

WISSAHICKONTRANSPORTATION

CENTER

9th/10th12th/13th

Ambler

Olney

Forest Hills

Somerton

Philmont

Bethayres

Meadowbrook

Rydal

Noble

Glenside

Jenkintown Wyncote

WELSH

GRANT

NESHAMINY MALL

PARX CASINO

INTERPLEX

SOUTHAMPTON

RED LION

CornwellsHeights

Eddington

Highland

St. Martins

Allen Lane

Gravers

Wyndmoor

Cheltenham

RHAWN

COTTMAN

Miquon

BRYN MAWR

HAVERFORD

ARDMORE JUNCTION

Chelten Avenue

52nd St

UNIVERSITY CITY

33rd

FRANKFORD-KNIGHTS

PHILADELPHIAMILLS

PLYMOUTHMEETINGMALL

CITY HALL

8th 5th-Independence

Hall

2nd11th

CASTOR-BUSTLETON

MILLBOURNE

Willow Grove

15th/16th

Chestnut Hill East

46th 40th

13th

FDR PARK

PENNYPACKPARK

AVON RD

HILLTOP RD

BEVERLY BLVD

CONGRESS AVE

LANSDOWNE AVE

DREXEL PARK

IRVINGTON RD

DREXEL HILL JCT

WALNUT ST

FAIRFIELD AVE

DELAWARE RIVER

FRANKFORD TRANSPORTATIONCENTER

69th STREETTRANSPORTATIONCENTER

NAVY YARD

SOUTH PHILLYSPORTS

COMPLEX

CENTER CITY

see inset

63RD-GIRARD

15th19th22nd30th

ARDMORE AVE

27TH-ALLEGHENY

30th ST STATION

MT. MORIAH

61ST-BALTIMORE

107

110115

115

110

111

111

107

109

118

117

107

107

109

108

42

68

68

68

2

4

2

2

3

61

7

7

48

38

33

43

43

64

64

27

39

48

2

75 75

47

89

89

8989

73

25

60

25

73

26

56

84

59

81

1

59

19

19

67

67

18

67

28

28

19

58

19

19

88

88

50

50

84

1

20

6784

84

1

114

1

1

14

84 1

1467

88

88

58

67

50

58

R

5877

66

70

66

70

26

K

J

R

18

24

895

3

25

89

57

57

53

53

53

5

3

J

56

J

JK

53

16

16

1680

80

8

18

18

18

18

K

K

L

J

6

6

55

22

4

4

28

57

57

57

70

70

80

L

23

53

26

J

J

26

65

65

27

38

38

31

44

44

44

1

1

65

40

40

40

G

G

65

46

46

31

30

3030

65

31

40

17

12

42

52

30

30

3021

7

29

79 79

57

4

29

61

K

K

K

62

62

35

35

35

9

27

62

95

97

97

97

H

XH

XH

XH

XH22

XH

56

61

32

2745

47

61

43

255

43

15B

1515

16

47

60

56

4

39

32

32

18

113

115

115

115

108

108

108

108

108

114

105

105

105106

105

106

103

103

106

103

103

103

115

126

126

109

110

XH

33

G

G

54

44

44

44

61

24

47 57

57

77

9

17

37

37

37

37

43

39

60

45

58

58

60

64

78

78

78

84

24

G

G

H

H

H

H

94

95

8095

109

129

129

130

133

133

150

201

94

310311

80

22

77

80

22

77

22

113

95

90

84

84

84

19

78

130

14

58

130

129

68

68

37114

23

38

G

26

70

7077

8

24

14

20

50

14

20

1

1

14

1

25

42

95

98

68

1

49

32

49

98

49

95

201

44

113

25

25

25

R

27

L

55

55

55

55

50130

128

119

14

14

20

1

20

20 5084

73

26

26

32

67

67

67

67

67

27

107

107

49

3

68

68

52

27 44 9

62 124 125

126

52

52

52

53

K

40

7

21

89

97

24

24

52

114

37

37

25

49

48

107

107

113

108

68

L

53

16

88

H

65

9

61

88

12

64

124 125

40

5

104 112 120 123

35

23

23

5

57

G7

G

88

75

15B

115

64

46

L

24

28

60 1 R

32

115

52

44

129

R

2626

27

58

66

20

20

150

2280

1

24

84

117

128

150

20

95

54

54

32

54

19

R

Wynnefield Av

54th St

City Av

Fisher Av

Woodhaven Rd

Comly Rd

Byberry Rd

Decatu

r Rd

Street Rd

Berks St

Fran

kfor

d Av

Frank

ford A

v

29th

St

Weccacoe St

Tabor Rd

Roos

evelt

Blvd

Roose

velt B

lvd

Southampton RdByberry Rd

Roos

evelt

Blvd

Bust

leton

Av

Bust

leton

Av

Bust

leton

Av

Norcom

Rd

Red Lion Rd

Red Lion Rd

Carolin

e Rd

McNulty Rd

Townsen

d Rd

Girard Av

Girard Av

Girard Av

Broa

d St

11th

St

Broa

d St

Constitution Av

Flagship Dr

Whit

aker

Av

Algo

n Av

Krew

ston R

d

Grant Av

Grant Av

Asht

on R

d

Outlo

ok Rd

Grant Av

Holme Av

Academy Rd

Academy Rd

33rd

StBelm

ont Av

Ford Rd

Delaware

Av

Godfrey Av

Ridge Av

Penrose Av

Essin

gton

Av

Holst

ein A

v

Welsh Rd

Welsh Rd

Moreland Rd

Bartr

am Av

Bartram Av

Lindb

ergh B

lvd

Oxford AvRichmond St

Torresdale Av

Rising

Sun Av

Risin

g Sun

Av

Cheltenham Av

Oxford Av

Summer

dale

Av

Rising Sun Av

9th

StLancaster Av

Lansdowne Av

63rd St

Clarissa St

9th

St

Montgomery Av

Conshohocken State Rd


Hollo

w Rd

Fron

t St

C St

58th St

62nd St

63rd St

Passyunk Av

Adams Av

Pratt St

Hunting P

ark Av

Allegheny Av

Manh

eim S

t

Wissahickon Av

17th

St

Pennsylvania Av

Delaware Av

Hunting Park Av

Fron

t St

Wyoming Av

Moy

amen

sing

St

Mantua Av

Parkside Av

Cast

or A

v

Aramingo Av

Butler St

State R

d

Verre

e Rd

Tabo

r Rd Magee Av

Casto

r Av

Spruce St

48th

St

42nd

St

University AvGrays Ferry Av

Haverford Av

Baltimore Pike

Baltimore Pike

MacDade Blvd

Oregon Av

Snyder Av

Washington Av

Germantown Av

Bethlehem Pk

Easto

n Av

Willo

w Gr

ove A

v Michener Av

Stenton Av

Upsa

l St

Thouron St

Mount

Plea

sant

Av

74th Av Cheltenham Av

Cheltenham Av

Ogontz Av

Chew Av

11th

St

Walnut

Ln

Washin

gton

Ln

Chelt

en Av

Greene StWayne Av Belfield Av

Lindley Av

Nedro Av

Wister St

Old

York

Rd

Ridge Av

Henry Av

Ridge Av

Ridg

e Av

Midvale

Av

Henry Av

Allegheny Av

LANKENAUMEDICAL

CENTER

Gladwyne

Knigh

ts R

d

Oak Hill

Morrell Av

Bethlehem Pk

Fitzwater

town Rd

WillowGrove Mall

Haverford Rd

Earlington Rd

Brookline Blvd

Garrett R

d

Oak Av

Beech Av

Ashland Av

South Av

Woodland Av

Sproul Rd

Lansdowne Av

Township Line Rd

State Rd

Chester P

k

Primos Av

Calcon Hook Rd

Hook Rd

Darby Rd

Darby Rd

Hathaw

ay Ln

<<Cricket A

vLancaster Av

Darby Rd

Manoa Rd

Glen

dale

Rd

Eagl

e Rd

Street Rd

Knigh

ts R

d

Byberry Rd

Bristol Pk

State RdStation Av

Outlo

ok Rd

Easto

n Rd

Old

York

Rd

Limekiln Pk

Jenkintown Rd

Old York Rd

Cadw

alade

r Av

Forrest A

v

Hunt

ingdo

n Pk

Montgom

ery Av

Chester Rd

Providence Ave

Ridge Pk

Germantown Pk

Butle

r Pk

Faye

tte S

t

Hector St

Josh

ua R

d

I-95 E

xpres

s

I-95 Express

Rhawn St

Erie Av

Erie Av

Governor Printz BlvdIndustrial Hwy

Olney AvOlney Av

Cottman Av

Cottman Av

Township Line Rd

Torresdale Av

Norri

stown

Rd

Hawt

horn

e St

Devereaux Av

Torre

sdale

Av

84th St

Lindb

ergh B

lvd

22nd

St

5th

St5t

h St

Roosevelt Blvd

54th St

52nd

St

60th

St

Pennsylvania Av

Beth

lehe

m P

k

Union Meeting Rd

Walton

Rd

Germantown Pk

Baltimore Av

Cheste

r Av

Elmwoo

d Av

Dicks A

v

Woodla

nd Av

Main St

Chester A

v

Kingse

ssing

Av

Church Ln

70th St

Frankford Av

Rowland Av

Bridge St

<<4t

h

2nd>

>

<<4t

h

3rd>

>

<<Fr

ont S

tW

ater

St>

>

Tasker>>

<<Morris

<<Lombard

South >>

<<Lombard

South>>

20th

>>

<<19

th

< 12t

h

11th

>>

<<8t

h

7th>

> (4

7M 9

th>>

)

<<Somerset

Cambria>>

Allegheny Av

<<Memphis

Cedar >>

Dauphin>><<Susquehanna

<<Huntingdon

York St>>

Cumberland>>Dauphin>>

Lehigh Av

<<York

<<2n

d3r

d>>

Brown>><<Fairmount

27th

>><<

29th

17th

>><<

16th

7th

St >

>

<< 6

th S

t

<<41st 40th>>

57th

>>

<<56

th

56th>>

<<57th

66th St

56th

St

Fairmount>><<Aspen

<<35th

37th>>

<<33rd34th>>

BaringSpring Garden>>

<<Haverford

Brown>><<Parrish

<<31st

34th>>

<<41st 40th>>

<<38th

<<40

th

Vine>>

<<Haverford

Cardington Rd

<<23

rd22

nd >

>

Brown>>

<<Aspen <<4t

h

3rd>

>

<<Tomlinson Rd

Rennard St>>

<< ReedWharton >>

<<Arrott

Foulkrod>>

<<ArrottOrthodox>>

20th

>>

<<19

th

7th>

>

<<8t

h

19th

>>

<<22

nd

5th>

>

<<6t

h

30th

>>

<< 2

9th

<<Civic Center Blvd

Health Sciences Dr>>

<<Margaret

Orthodox>>

65th St

Pembroke Av

Lansdowne Av

Manayunk Av

Main St

Harbison Av

Stenton Av

Schuy

lkill E

xpy (

I-76)

Schuylkill Expy (I-76)

Island Av

Delaware

Expy

Island Av

Marshall R

d

<< Marsh

all Rd

Plumstead >>

Castor Av

LEAMY AVE

Germantown Av

Germantown Av

Morton St

THOMSON AVE

WOODLAND AVE

SAXER AVE

SPRINGFIELD RD

SCENIC RD

DREXELINE

DREXELBROOK

ANDERSON AVE

ARONIMINK

SCHOOL LN

HUEY AVE

BALTIMORE AVE

CREEK RD

MARSHALL RD

GARRETTFORD

Chestnut>>

<<Walnut

Cecil B. Moore Av

DREXELMANOR

CLIFTON-ALDAN

PROVIDENCE RD

MAGNOLIA AVE

NORTH ST

BARTRAM AVE

ANDREWS AVE

MACDADE BLVD

PENN ST

SPRINGFIELD RD

Garrett R

d

69th St

Long Ln

Marshall Rd

Island Av

Cheltenham Av

N 2n

d St

Oak Lane Rd

Cres

cent

ville

Rd

B St

G St

<<F

St

West Chester Pk

Township Line Rd

Wilmington/Newark Line

Airp

ort L

ine

Media/Elwyn Line

Paoli/Thorndale Line

Manayunk/Norristown Line

Chestnut Hill West Line

Chestnut Hill East Line

Fox C

hase

Line

West Trenton Line

War

min

ster

Line

Lansdale/Doylestown Line

Trenton Li

ne

Rhawn St

Spring Garden St

Willits Rd

Amer

ican

St

Fron

t>>

<<2n

d

Risin

g Sun

Av

Tacony St

16th

>><<

17th

11th

>>

<<12

th

10th

St

Philmont Av

<<Norris St

G St

>>

Ardmore Av>>

PA Turnpike (I-276)

McCallum St

Wynnewood Av

Alburger Rd

SPRINGFIELD MALL

G

Pattison Av

Fron

t St

WHITMANPLAZA

To Paoli/Thorndale

To Norristown

To Norristown

To Media

To Wilmington/Newark, DE

To Warminster To

West Trenton, NJ

To Trenton, NJ

To Media/Elywn

To Lansdale/Doylestown

38

31 48

1733

17

33

2121

2121

1733

17

17

17

17

33

21

40

48

47

47

47

48 48

49

42

21 42

4949

38

33

49

44

62

30

30

9124

125

124

125

44

44

32

27

12

55

57 57

5761

61

42 42

5

12

12

42

42

4

4

4

27

27

62

9

124

125

30

3131

21 42 12 9

9

7

9

2 2

12

7

7

2 2

3838

3862

16

16

31

21 42 12 9

38

9

45 45

42

4942

30

49

3021429

7

12

7

7

32

27

9

48

49

7

49 1733 3844

48

21

32

27

32

4242

38

16

32

47

61

62

27

4

45

2361

45

23

32

1212

57

9

32

31

38 17

33

48

44124

125

62

31

62

38

17

33

48

44

62

25

25

30

3317

6148

40

47M

47M

44

42

44 124 125

40

62

23Washington

SquareRittenhouse

Square

City Hall/

15th StStation

FranklinSquare

LoganCircle

LovePark

30th StStation

33rd St.Station

34th StStation

13th StStation

11th StStation

8th StStation

5th St/Independence

Hall Station

2nd StStation

Suburban Station Je�erson

Station

Walnut-Locust Station

Race-VineStation Chinatown

Station

22nd StStation 19th St

Station

Broa

d St

12th

St

11th

St

8th

St

7th

St

4th

St

3rd

St

2nd

St

16th

St

17th

St

18th

St

19th

St

20th

St

21st

St

22nd

St

23rd

St

Walnut St

Chestnut St

Market St

Locust St

Arch St.

Spruce St

Pine St

Arch St

JFK Blvd

34th

St

33rd

St

30th

St

Spruce St

15th/16th St. Station

12th/13th St Station

10th/11thSt Station

6th

St

9th

St

5th

St

Penn’sLanding

13th

St

Market-Frankford Line

Broad Street Line

City Trolleys

Regional Rail

PATCO

Rail Stations:

9th

St

30th StStation


To learn more about SEPTA’s New Way of Looking at Transit, visit www.septa.org/frequency JUNE 2019 © SEPTA

10 11 13 15 34 36

City Trolleys

101 102 Media-Sharon Hill Lines

15 Max Bus RoutesA bus every 15 minutes or less

Norristown High Speed Line 30 Max Bus RoutesA bus every 30 minutes or less

Regional Rail Trunk

60 Max Bus Routes A bus every 60 minutes or less

Stations, Loops, and Ends of Line

15 MAX ROUTES A bus or train every 15 minutes or less, 15 hours a day (6AM - 9PM), 5 days per week (M-F)



Direct BusLimited Stop Service

Frequent Bus CorridorA bus every 15 minutes or less due to overlapping routes

Free Transfer

Paid Transfer/Pedestrian Connection

Broad Street LineBroad-Ridge SpurExpressLocal

Roadway Name

Both directions on the same streetOpposite directions run on parallel streets

Roadway Name >>

<< Roadway Name

PATCONot a SEPTA service

Special Service Service runs at specific times with more than 60 minutes between buses

Center City/University City

Wheelchair accessible stations. All buses are accessible.

Stations marked “A” serve Local and A TrainsStations marked “B” serve Local and B TrainsUnmarked stations serve all trains

SEPTA Transit NetworkPhiladelphia & Vicinity

15

10

13

1136

36

11

13

36

11

101

101

34

34

102

102

27TH-ALLEGHENY

PARX CASINO

RACE-VINE

ELLSWORTH-FEDERAL

SNYDER

OREGON

GIRARD

OLNEYTRANSPORTATION

CENTER

HUNTINGPARK

ALLEGHENY

NORTHPHILADELPHIA

CECIL B.MOORE

GIRARD

WALNUT-LOCUST

SPRING GARDEN

FRANKFORD LOOP

RICHMOND-WESTMORELAND

ARROTTTRANSPORTATIONCENTER

GREGG LOOP

TORRESDALE-COTTMAN

FERN ROCKTRANSPORTATIONCENTER

5TH-GODFREY

60th 56th 52nd

WAYNEJUNCTON

NORTHBROAD

TEMPLE U

Overbrook

Merion

NarberthWynnewood

Ardmore

35TH-ALLEGHENY

33RD-DAUPHIN

33RD-CECIL B. MOORE

23RD-VENANGO

Lawndale

Ryers

FOX CHASE LOOPFox Chase

CHESTNUT HILL

CHELTENHAM-OGONTZ

CEDARBROOKPLAZA

Fort Washington

Oreland

North Hills

80TH-EASTWICK

Fernwood-Yeadon

Angora 49th Street

49TH-WOODLAND

Lansdowne

Gladstone

Clifton-Aldan

Primos

Secane

Morton

Swarthmore

Ardsley

Roslyn

Crestmont

Elkins Park

Melrose Park

PARKVIEW

TOWNSHIPLINE ROAD

PENFIELD

63RD-MALVERN

BEECHWOOD-BROOKLINE

WYNNEWOOD ROAD

CHESTER TRANSPORTATIONCENTER

PHILADELPHIA INTERNATIONAL

AIRPORTHEINZ WILDLIFE REFUGE

FAIRMOUNTPARK



NEW JERSEY

SCHUYLKILL RIVER

SCHUYLKILL RIVER

DELAWARE RIVER

Haverford

Bryn Mawr

Eastwick

Bridesburg

Tacony

Holmesburg Junction

Torresdale

ERIE-TORRESDALE

HUNTINGDON

BERKS

TERMINALS E & FTERMINALS C & D

TERMINAL BTERMINAL A

34th

40th

37th

SUBURBAN STATION JEFFERSONSTATION

PIER 70

COLUMBUSCOMMONS

YEADON

DARBY TRANSPORTAION CENTER

WALTER RAND TRANSPORTATION CENTER

FERRY AVENUE

COLLINGSWOOD

HADDONFIELD

WOODCREST

LINDENWOLD

WISSAHICKONTRANSPORTATION

CENTER

9th/10th

Olney

Glenside

Jenkintown Wyncote

NESHAMINY MALL

CornwellsHeights

Eddington

Cheltenham

BRYN MAWR

HAVERFORD

ARDMORE JUNCTION

52nd St

PennMedicine

FRANKFORD-KNIGHTS

PHILADELPHIAMILLS

PLYMOUTHMEETINGMALL

CITY HALL

8th11th

Willow Grove

15th/16th

Chestnut Hill East

40th

FDR PARK

PENNYPACKPARK

AVON RD

HILLTOP RD

BEVERLY BLVD

CONGRESS AVE

LANSDOWNE AVE

DREXEL PARK

IRVINGTON RD

DREXEL HILL JCT

WALNUT ST

FAIRFIELD AVE

DELAWARE RIVER

FRANKFORD TRANSPORTATIONCENTER

69th STREETTRANSPORTATIONCENTER

NAVY YARD

SOUTH PHILLYSPORTS

COMPLEX

63RD-GIRARD

15th22nd30th

ARDMORE AVE

30th ST STATION

50TH-PARKSIDE

ERIE

ALLEGHENY

46th

36th 33rd

CASTOR-BUSTLETON

SHARON HILL

WELSH

GRANT

INTERPLEX

SOUTHAMPTON

RED LION

RHAWN

COTTMAN

CHURCH

TIOGA

63rd

SOMERSET

YORK-DAUPHIN

5th-Independence

Hall

2nd

MILLBOURNE

LOMBARD-SOUTH

TASKER-MORRIS

LOGAN

WYOMING

SUSQUEHANNA-DAUPHIN

FAIRMOUNT

SPRING GARDEN

CHINATOWN

13th

CITY HALL CAMDEN

WESTMONT

ASHLAND

12th/13th

Germantown

Washington Lane

Stenton

Sedgwick

Mount Airy

Chestnut Hill West

Carpenter

Upsal

Tulpehocken

Queen Lane

Highland

St. Martins

Allen Lane

Gravers

Wyndmoor

Chelten Avenue

Bala

Cynwyd

EastFalls

Allegheny

Wissahickon

Manayunk

Ivy Ridge

Spring Mill

Conshohocken

Miquon

Forest Hills

Somerton

Philmont

Bethayres

Meadowbrook

Rydal

Noble

Folcroft

SharonHill

Curtis Park

Glenolden

Norwood

Ridley Park

Prospect Park

Darby

Eddystone

Crum Lynne

Wynnefield Ave

19th

Wister

61ST-BALTIMORE

MT. MORIAH

109

117

109

108

68

68

68

7

7

64

64

27

75 75

47

25

60

25

26

56

84

18

58

84

84

84

14

84

14

58

58

R

58

66

66

26

K

J

R

18

3

25

3

J

56

J

JK

16

16

16

18

18

K

K

L

J

6

6

55

22

70

70

L

23

26J

J

26

65

65

65

40

40

40

G

G

65

46

46

65

40

17

42

52

21

7

K

K

K

97

97

97

22

56

27

4725

1515

16

47

60

56

18

113

108

108

108

114

109 G

G

47

60

58

58

60

64

84

G

109

129

129

113

84

84

84

14

58

129

68

68

114

23

26

70

70

14

14

14

25

42

1

113

25

25

25

R

27

L

55

55

55

55

14

84

27

3

27

124

52

52

52

K

40

7

21

97

114

25

113108

L

16

65

64

124

40

104

23

23

G7

G

75

64

46

L

60R

129

R

26

27

58

66

22

84

117

R

27

58

15

15

110

110

110

55

124

22

22

22

22

1

1

1

1

1

1

1

1

1

12

12

2

2

2

19

19

19

19

19

19

20

20

20

20

20

20

20

20

24

24

24

24

24

24

24

28

28

28

28

29 29

30

30

30

31

3131

30

3030

32

32

32

32

33

33

35

35

35

3532

32

32

37

37

37

37

37

38

38

38

38

39

39

39

4

4

4

4

4

43

43

43

43

43

44

44

4444

44

45

45

48

48

48

49

49

49

49

49

5

5

5

5

5

50

50

50

50

50

53

53

53

53

53

53

53

57

57

57

57

57

57

57

59

59

61

61

61

61

61

61

62

62

62

67

67

67

67

67 67

67

67

6767

73

73

73

77

77

77

79 79

88

8

88

88

88

88

88

88

88

89

89

8989

89

89

89

9

9

9

44

44

44

90

77

94

94

95

95

95

95 95

98

98

H

XH

XH

XH

XH

XH

XH

H

H

H

H

H

3737

78

78

78

78

1

1

1

1

1

1

50

1

44 9

62

19

57

2

14

14

18

18

22

26

26

26

27

52

52

52

54 54

54

54

80

80

80

80

7795

103

103

103

103

105

106

103

105106

105

105

106

107

107 107

107

107

107

107

108

108

111

111

107

112

115

115

115

115

118

119

115

115

115

115

120 123

125

125

126

126126

128

128

130

130

130

130

150

150

150

310311

201

201

133

133

67

24

20

27

3

80

80

80

57

125

95

33RD-DICKINSON

68

68

68

68

G

70

70

42

17

G

Wynnefield Av

54th St

City Av

Fisher Av

Street Rd

Berks St

29th

St

Weccacoe St

Roos

evelt

Blvd

Roose

velt B

lvd

Southampton RdByberry Rd

Roos

evelt

Blvd

Bustl

eton A

v

Bustl

eton A

v

Bustl

eton A

v

Norcom

Rd

Red Lion Rd

Carolin

e Rd

McNulty Rd

Townse

nd Rd

Girard Av

Girard Av

Girard Av

Broa

d St

Academy Rd

Belmont Av

Ford Rd

Godfrey Av

Penrose Av

Bartr

am Av

Bartram

Av

Oxford Av

Richmond St

Torresdale

Av

Rising S

un Av

Lancaster Av

Lansdowne Av

63rd St

Clarissa St

Fron

t St

C St

58th St

62nd St

63rd St

Passyunk Av

Adams Av

Hunting Park Av

Allegheny Av

Delaware Av

Wyoming Av

Parkside Av

Aramingo Av

State R

d

Tabo

r Rd Magee Av

Spruce St

48th

St

University Av

Grays Ferry Av

Baltimore Pike

Baltimore Pike

MacDade Blvd

Oregon Av

Washington Av

Germantown Av

Bethlehem Pk

Michener Av

Stenton Av

Upsa

l St

Thouron St

74th Av Cheltenham Av

Ogontz Av

Chew Av

Chelt

en Av

Belfield Av

Lindley Av

Nedro AvW

ister St

Old Y

ork R

d

Ridg

e Av

Midvale

Av

Allegheny Av

LANKENAUMEDICAL CENTER

Knigh

ts Rd

WillowGrove Mall

Chester P

k

Knigh

ts Rd

Byberry Rd

Bristol Pk

Easto

n Rd

Old Y

ork R

d

Limekiln Pk

Old York Rd

Chester Rd

Providence Ave

Ridge Pk

Germantown Pk

Butle

r Pk

Faye

tte St

Hector St

Josh

ua Rd

Erie Av

Erie Av

Olney AvOlney Av

Cottman Av

Cottman Av

Torresdale

Av

84th St

Lindb

ergh B

lvd

5th

St5t

h St

Roosevelt Blvd

54th St

52nd

St

60th

St

Cheste

r Av

Elmwoo

d Av

Dicks A

v

Woodla

nd Av

Main St

Chester A

v

Kingses

sing A

v

Church Ln

Frankford Av

<<Fr

ont S

tW

ater

St>

>

<<LombardSouth >>

<<Lombard

South>>

20th

>>

<<19

th

<<8t

h

7th>

>

Allegheny Av

<<Memphis

Cedar >>

Brown>><<Fairmount

27th

>><<

29th

7th

St >>

<< 6t

h St

<<41st 40th>>

57th

>>

<<56

th

56th>>

<<57th

66th St

56th

St

<<41st 40th>>

<<38th

<<40

th

Cardington Rd

<<23

rd22

nd >>

<<Tomlinson Rd

Rennard St>>

<< ReedWharton >>

<<Arrott

Foulkrod>>

<<ArrottOrthodox>>

7th>

>

<<8t

h

5th>

>

<<6t

h

<<Civic Center Blvd

Health Sciences Dr>>

<<Margaret

Orthodox>>

65th St

Pembroke Av

Lansdowne Av

Harbison Av

Stenton Av

Schuy

lkill E

xpy (

I-76)

Schuylkill Expy (I-76)Island Av

Delaware

Expy

Island Av

Castor Av

LEAMY AVE

Germantown Av

Germantown Av

THOMSON AVE

WOODLAND AVE

SAXER AVE

SPRINGFIELD RD

SCENIC RD

DREXELINE

DREXELBROOK

ANDERSON AVE

ARONIMINK

SCHOOL LN

HUEY AVE

Chestnut>>

<<Walnut

Cecil B. Moore Av

Garrett

Rd

69th St

Long Ln

Island Av

Oak Lane R

d

Cres

cent

ville

Rd

West Chester Pk

Airp

ort L

ineMedia/Elwyn Line

Paoli/Thorndale Line

Fox C

hase

Line

Warm

inster

Line

Lansdale/Doylestown Line

Trento

n Line

Rising

Sun A

v

Tacony St

11th

>>

<<12

th

Philmont Av

SPRINGFIELD MALL

Ridge Av

Lansdowne AvTownship Line Rd

Sproul Rd

State Rd

16th

>><<

17th

17th

>><<

16th

17th

St

Grant Av

Outloo

k Rd

Algo

n Av

Krew

ston R

d

Grant Av

Willits Rd

Pratt St

Cadw

alade

r Av

Forrest Av

Montgomery Av

<< TaskerMorris >>

Fairmount>><<Aspen

<<35th

37th>>

<<33rd34th>>

Haverford AvVine>>

<<Haverford

33rd

St

22nd

St

20th

>>

<<19

th19

th>>

<<22

nd

Henry Av

Essin

gton

Av

<<Huntingdon

Cumberland>>

Dauphin>><<Susquehanna

Dauphin>><<York

Mantua Av

BaringSpring Garden>>

<<Haverford

Brown>><<Parrish

<<31st

34th>>

Wynnewood Av

Montgomery Av

< 12t

h

11th

>>

Fran

kford

Av

Frank

ford A

v

<<2n

d3r

d>>

Pennsylvania Av

Brown>>

<<Aspen

30th

>><<

29th

10th

St

9th

St9t

h St

Rising Sun Av

Hunting Park Av

Spring Garden St

Fron

t St

<<4t

h3r

d>>

Amer

ican

StFr

ont>

>

<<2n

dMo

yam

ensi n

g St

<<4t

h2n

d>>

<<4t

h

3rd>

>

Casto

r Av

Ridge Av

Township Line Rd

Red Lion Rd

Ashto

n Rd

Academ

y Rd

Verre

e Rd

Morrell Av

Rhawn St

Rhawn St

Snyder Av

Whitak

er Av

Cheltenham Av

Oxford Av

Hawt

horn

e St

Devereaux Av

Rowland Av

Grant Av

Holme Av

Welsh Rd

Welsh Rd

Moreland Rd

Alburger Rd

Cast

or A

v

Butler St

B St

G St

<<F

StG

St>>

Ridge Av

Main St

Willow

Grov

e Av

Cheltenham Av

Bethlehem Pk

Norri

stown

Rd

Pennsylvania Av

Beth

lehem

Pk

Union Meeting Rd

Walto

n Rd

Germantown Pk

Jenkintown Rd

Hunti

ngdo

n Pk

Cheltenham Av

N 2n

d St

Manh

eim St

Wissahickon Av

Easto

n Av

Moun

t Plea

sant

Av

Walnut

Ln

Washin

gton L

n

Greene StWayne Av

Morton St

McCallum St

BALTIMORE AVE

CREEK RD

MARSHALL RD

GARRETTFORD

DREXELMANOR

CLIFTON-ALDAN

PROVIDENCE RD

MAGNOLIA AVE

NORTH ST

BARTRAM AVEANDREWS AVE

MACDADE BLVD

PENN ST

SPRINGFIELD RD

Governor Printz BlvdIndustrial Hwy

Delaware

Av

York St>>

<<Norris St

Baltimore Av

I-95 E

xpres

s

Woodhaven Rd

Comly Rd

Decatur

Rd

Tabor Rd

Risin

g Sun

Av

Chestnut Hill West Line

Chestnut Hill East LineManayunk/Norristown Line

West Trenton Line

Wilmington/New

ark Line

Henry Av



Hollo

w RdGladwyne

Oak Hill

<<Somerset

Cambria>>

Lehigh Av

Fitzwate

rtown Rd

Earlington Rd

Brookline Blvd

Township Line Rd

Hathaw

ay Ln

<<Cricket A

v

Ardmore Av>>

Haverford Rd

Byberry Rd

Street Rd

PA Turnpike (I-276)

Garrett Rd

Oak Av

Beech Av

Ashland Av

South Av

Woodland Av

Primos Av

Calcon Hook Rd

Hook Rd

Darby Rd

Darby Rd

Lancaster Av

Darby Rd

Manoa Rd

Eagle

Rd

Marshall

Rd

<< Mars

hall Rd

Plumstead >>

Glen

dale

Rd

State RdStation Av

42nd

St

Manayunk Av

Summ

erdale

Av

11th

St

I-95 Express

Bridge St

Holst

ein Av

Lindb

ergh B

lvd

70th St

Torre

sdale

Av

Marshall Rd

11th

St

Broa

d St

Constitution Av

Flagship Dr

G

Pattison Av

Fron

t St

WHITMANPLAZA

To Paoli/Malvern

To Norristown

To Media

To Warminster

To Trenton, NJ

To Media/Elywn

To Lansdale

To King of Prussia

To Doylestown

To Norristown

To West Trenton, NJ

To Wilmington/Newark, DE

45 45

33

48

38

33

49 32

48

49

3244

3838 32

38

4

16

16

4

1631

2 2

57 57

1212

12

12

12

1212

314949

49

30

30

30

3131

49

30

49

30

9

12562

9

125

99

62

44

44

32

31

38

33

48

44

125

62

33 3132 44 12562

2 2

12561

62

12 9

33 3844

61

62

62

6148

47M

9 38

62

38 33

48

44

48

44

55

57

5

38

9

48

38

57

9

30

9

4

432

32

48

6145

61

45

48

33

33

33

49

12 9

47M

7

17

1721

21

2121

17

17

17

17

17

21

40

47

47

47

42

21 42

124

124

27

42 42

42

42

27

27

124

21 42

7

7

7

21 42

42

42

2142

7

7

7

27

17

21

27

4242

47

23

23

17

124 17

25

25

17

40

42

124

40

23

Walnut-Locust Station

33rd St.Station

19th StStation

13th StStation

5th St/Independence

Hall Station

2nd StStation

12th/13th St Station

WashingtonSquare

Rittenhouse Square

City Hall/

15th StStation

FranklinSquare

LoganCircle

LovePark

30th StStation34th St

Station

11th StStation

8th StStation

Suburban Station Jefferson

Station

Race-VineStation Chinatown

Station

22nd StStation

Broa

d St

12th

St

11th

St

8th S

t

7th S

t

4th S

t

3rd S

t

2nd S

t

16th

St

17th

St

18th

St

19th

St

20th

St

21st

St

22nd

St

23rd

St

Walnut St

Chestnut St

Market St

Locust St

Arch St.

Spruce St

Pine St

Arch St

JFK Blvd

34th

St

33rd

St

30th

St

Spruce St

15th/16th St. Station

9th/10thSt Station

6th S

t

9th S

t

5th S

t

Penn’sLanding

13th

St

Market-Frankford LineBroad Street LineCity TrolleysRegional RailPATCO

Rail Stations:

9th S

t

30th StStation


To learn more about SEPTA’s services during COVID-19, visit www.septa.org/covid-19 APRIL 2020 © SEPTA

10 11 13 15 34 36

City Trolleys

101 102 Media-Sharon Hill Lines

A bus every 15 minutes or less

Norristown High Speed Line


Stations, Loops, and Ends of Line


Sub/el and Trolleys Service based on a Saturday schedule.

Bus Service based on a Saturday schedule. Colors correspond to frequency of service during the day.

Free Transfer

Paid Transfer/Pedestrian Connection Regional Rail

Broad Street LineBroad-Ridge SpurExpressLocal

Opposite directions run on parallel streets

Roadway Name >>

<< Roadway Name

PATCONot a SEPTA service

Special Service

Center City/University City

Wheelchair accessible stations. All buses are accessible.

Roadway Name

Both directions on the same street

Routes currently in operation

Routes not currently in operation

X

X

SEPTA Transit NetworkCOVID-19 Lifeline Service Map

! COVID-19SERVICE ALERT

Effective April 26, 2020

This is SEPTA’s modified Transit Network Frequency Map showing service in operation during our Lifeline Service Schedule in response to the COVID-19 pandemic. To protect the health of our customers and employees, resources are limited, and we are working overtime to make sure our system is safe and healthy.

SEPTA’s Lifeline Service schedule is meant to support essential workers, and those making essential trips, through this unprecedented time. If you are not an essential worker, or you’re not trying to access an essential place like a grocery store, health center, or pharmacy, please stay home! We are all in this together, and we hope to see you back on a bus, trolley, or train soon.

This map shows stations and routes that are open and operating in their usual bold colors, while those that are suspended or closed are faded into the background. Bus routes are shown in different colors to show how often they come during the day. Please check a schedule before you use a SEPTA service during this time, at www.septa.org/covid-19.


March 17Regional Rail begins operating Enhanced Saturday Schedule

March 22Bus and Rail Transit begin operating on Saturday Schedule every day

March 29Regional Rail begins operating Essential Service Schedule

April 9Bus and Rail Transit begin operating Lifeline Service Plan

May 18Bus and Rail Transit return to full Spring Schedule

June 14Bus and Rail Transit begin operating regular Summer Schedule

June 28Regional Rail transitions to Enhanced Saturday Schedule

Pre-Pandemic Frequency Map April 26, 2020 Frequency MapSEPTA adjusted its schedules in a matter of days to support the needs of essential workers when it faced a limited number of healthy employees available to provide service.

While SEPTA typically has three schedule changes per year, March through May saw schedule changes every few weeks. These changes were made with a focus on providing access to hospitals, grocery stores, and other life-sustaining services while providing space for the essential workers that needed it most. Planners, operations, and designers worked overtime to create new analysis tools (below) to meet changing needs and to design and communicate the rapid changes including using SEPTA’s Frequency Map (right).

SERVICE ADJUSTMENTS


SEPTA employees worked tirelessly to ensure safe and reliable travel for those that needed it most. To ensure they remained safe, we implemented multiple new protocols, including:

• Distributed masks, neck gaiters, gloves, and hand sanitizer, on an on-going basis, to every employee who needs them

• Built and installed custom operator barriers on all in-service vehicles to reduce exposure to riders

• Implemented social distancing protocols at all of work locations including shops, districts, and crew facilities

To ensure the health and safety of our customers, we implemented new social distancing and cleaning protocols, including:

• Sanitizing every vehicle at least twice a day• Reallocating resources to work around the

clock cleaning, disinfecting, and overnight power washing at all open stations

• Closing select stations and concourse areas to focus resources on cleaning and sanitizing priority stations

• Installing social distancing decals on vehicle seats to indicate proper rider spacing

PROTECTING OUR EMPLOYEES & CUSTOMERS


Planning Ahead for What’s NextWhat does all of this mean for the future of transit? We don’t fully know yet. To respond to changing situations and timelines, we have mapped out a collaborative process to plan for what’s next.

We have convened six internal Plan-Ahead Teams covering all aspects of SEPTA, including the services we provide, how our workplaces are designed, and the impacts on our finances. In total, over 150 employees have been involved, but we’re not stopping there.

We have engaged with external experts in the transportation industry who are helping us to review best practices not only from our peers in the U.S., but also global cities who may be ahead of our region on the pandemic curve.

Together, theses efforts will create a blueprint to a better SEPTA.


PLAN-AHEAD PROCESS GOALSThe Plan-Ahead Teams were convened to identify strategies to move forward and provide advice and recommendations to leadership using the following goals to guide their efforts:

1. Recognize and adapt to a new normal.2. Anticipate changes in customer needs and behaviors.3. Support the region in its recovery.4. Identify opportunities for improvement and innovation.5. Be agile and flexible in decision-making.6. Provide clear, consistent, and intuitive communication.


Enhancing cleaning and sanitizing. Efforts include sanitizing every vehicle at least twice a day; sanitizing high-touch surfaces on trains, buses, trolleys and facilities; reallocating resources to work around the clock cleaning, disinfecting, and overnight power washing at all open stations; utilizing EPA recommended products. SEPTA is also improving air filtration on buses and trolleys by leaving roof hatches open for better airflow in good weather and changing air filters more frequently.

Testing and evaluating innovative cleaning solutions and procedures. We are coordinating with our industry peers and experts to test and evaluate emerging sanitizing technology. Only products and/or processes that meet our rigorous testing standards will be added to SEPTA cleaning protocols.

To start, a 10-point Action Plan was developed with immediate steps and a package of safeguards to help riders return to travel safely. These actions were informed by subject matter experts and best practices from around the world.

1. Enhancing cleaning and sanitizing.2. Testing and evaluating innovative

cleaning solutions and procedures.3. Increasing and adapting service.4. Requiring and providing facial

coverings. 5. Social distancing initiatives.6. Prioritizing the health of our

employees.7. Stepping up communication to our

customers.8. Leveraging data and technology to

improve the Customer Experience.9. More opportunity for contactless

payment with Key.10. Planning ahead for what’s next.

ACTION PLAN FOR SAFE RETURN TO TRAVEL

2

1


Normal commuting patterns have been disrupted, so we’re working with regional stakeholders to adapt our services to meet the needs of this new normal.

While many of us are used to going to work during the morning and evening rush, that creates ridership “peaks” that make social distancing difficult on transit.

We’re working with businesses to stagger start times to more evenly distribute ridership and modifying our service based on this demand – we refer to this as “Flattening the Peak.” That means buses or trains may come slightly more frequently in the mid-day than you were previously used to. These efforts will enable us to move together through the reopening stages and beyond.


FLATTENTHEPEAK

3 Increasing and Adapting Service.As shelter-in-place and business closure restrictions ease in the region, SEPTA has expanded service to reduce crowding and allow for social distancing. Schedules may be modified to spread service more equally throughout the day to accommodate those who can travel at less crowded times. View current schedules here http://septa.org/schedules/.

http://septa.org/schedules/

#WeRideOn

News

FAQ

Home

Service

Customer Service

SEPTA Actions

Customer Actions

GM Messages

COVID-19

SCHEDULE

SEPTA’s Action Plan for Safe Return to Travel

1. ENHANCING CLEANING AND SANITIZING Efforts include sanitizing every vehicle at least twice a day; sanitizing high-touch surfaces on trains, buses, trolleys and facilities; reallocating resources to work around the clock cleaning, disinfecting, and overnight power washing all open stations; utilizing EPA recommended products. SEPTA is also improving air filtration on buses and trolleys by leaving roof hatches open for better airflow in good weather and changing air filters more frequently.

6. PRIORITIZING THE HEALTH OF OUR EMPLOYEES SEPTA provides masks, neck gaiters, gloves, and hand sanitizer on an ongoing basis to every employee who needs them to ensure they have the required equipment We have implemented social distancing protocols at all work locations including shops, districts, and crew facilities. Operator barriers have been installed on all in-service vehicles to reduce their risk of exposure to the virus. SEPTA has implemented temperature checks and free COVID-19 testing for employees at various work locations.

2. TESTING AND EVALUATING INNOVATIVE CLEANING SOLUTIONS AND PROCEDURES We are coordinating with our industry peers and experts to test and evaluate emerging sanitizing technology. Only products and/or products that meet our rigorous testing standards will be added to SEPTA cleaning protocols.

3. INCREASING AND ADAPTING SERVICE As shelter-in-place and business closure restrictions ease in the region, SEPTA has expanded service to reduce crowding and allow for social distancing. Schedules may be modified to spread service more equally throughout the day to accommodate those who can travel at less crowded times. View current schedules here http://septa.org/schedules/. We’re having conversations with our partners in the region to address anticipated new work norms. Instead of traditional morning and evening peak travel periods, achieving effective social distancing is easier if we “flatten the peak” by encouraging that commutes be spread throughout the day.

4. REQUIRING AND PROVIDING FACIAL COVERINGS As more people return to traveling on SEPTA, we want to make sure they feel safe and comfortable. All SEPTA employees are required to wear masks or face coverings. Riders are also required to wear masks not only to protect themselves but also other riders, operators, and train crews. The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain and riders have made it clear that requiring facial coverings is a priority for them to feel safe returning to riding public transit. While masks are now readily available, customers are encouraged to call 215-580-7800 or visit any SEPTA Customer Service Office or Railroad Passenger Services for assistance in finding where to obtain a mask.

5. SOCIAL DISTANCING INITIATIVES SEPTA has installed decals on seats and floors to indicate appropriate customer spacing. We’re adding similar signage and indicators in stations and on platforms to remind customers to main a safe distance from one another. To give riders more room, SEPTA reintroduced longer articulated buses. We are asking customers to exit buses and trolleys from the rear doors to maintain distance between operators and other riders who are boarding and paying their fares.

7. STEPPING UP COMMUNICATION TO OUR CUSTOMERS Our COVID microsite http://septa.org/covid-19 provides up-to-date content and the latest information to our customers. We are also utilizing all our social media accounts on Facebook, Instagram, and Twitter to update customers on the latest SEPTA COVID announcements and service impacts. We are beginning the process of a full website overhaul to ensure we can update our website more quickly and in a more streamlined fashion in the future. Robust traditional communication channels via phone at 215-580-7800 and online webform are monitored during expanded business hours seven days a week.

8. LEVERAGING TECHNOLOGY TO IMPROVE THE CUSTOMER EXPERIENCE SEPTA will soon be installing additional automatic passenger counters for all of our vehicles, which will allow us to provide real-time vehicle crowding information to customers. We’re also developing new tools to improve real-time arrival information, including more accurate predicative arrival times. This enhanced information can help customers make more informed decisions on when, how, and where to travel to avoid crowding.

9. MORE OPPORTUNITY FOR CONTACTLESS PAYMENT WITH KEY To reduce contact during our customers’ travel experience, we are going to take advantage of the full functionality of our SEPTA Key Card. Minimizing use of cash for fare payment will protect both customers and employees. More details on all the convenient ways to obtain a key card can be found at www.septa.org/key

10. PLANNING FOR WHAT’S NEXT To respond to changing situations and timelines, we have mapped out a collaborative process to plan for what’s next – involving our employees, customers, and stakeholders. We recognize our need to adapt to various scenarios and know this is an opportunity for SEPTA to not only support the region in its recovery but reevaluate every aspect of our business. We will be starting with a customer survey, expected to be released soon. Continue to check www.septa.org/covid-19 regularly for ways to participate in this planning effort.

SCHEDULE

TAKE ONE

Stay Home. Stop the Spread.#InItTogether

Practice SOCIAL DISTANCING

while on board

PRACTICE

SOCIAL DISTANCING

6FTAPART

6FT

APA

RT

#WeRideOn

News

FAQ

Home

Service

Customer Service

SEPTA Actions

Customer Actions

GM Messages

COVID-19

SCHEDULE












SCHEDULE

TAKE ONE



while on board

PRACTICE

SOCIAL DISTANCING

6FTAPART

6FT

APA

RT

#WeRideOn

News

FAQ

Home

Service

Customer Service

SEPTA Actions

Customer Actions

GM Messages

COVID-19

SCHEDULE












SCHEDULE

TAKE ONE



while on board

PRACTICE

SOCIAL DISTANCING

6FTAPART

6FT

APA

RT


Requiring and providing facial coverings. As more people return to traveling on SEPTA, we want to make sure they feel safe and comfortable. All SEPTA employees are required to wear masks or face coverings. Riders are also required to wear masks not only to protect themselves but also other riders, operators, and train crews. The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain and riders have made it clear that requiring facial coverings is a priority for them to feel safe returning to riding public transit. While masks are now readily available, customers are encouraged to call 215-580-7800 or visit any SEPTA Customer Service Office or Railroad Passenger Services for assistance in finding where to obtain a mask.

Social distancing initiatives.SEPTA has installed decals on seats and floors to indicate appropriate customer spacing. We’re adding similar signage and indicators in stations and on platforms to remind customers to maintain a safe distance from one another. To give riders more room, SEPTA reintroduced longer articulated buses. We are asking customers to exit buses and trolleys from the rear doors to maintain distance between operators and other riders who are boarding and paying their fares.

Prioritizing the health of our employees.SEPTA provides masks, neck gaiters, gloves, and hand sanitizer on an ongoing basis to every employee who needs them to ensure they have the required equipment. We have implemented social distancing protocols at all work locations including shops, districts, and crew facilities. Operator barriers have been installed on all in-service vehicles to reduce their risk of exposure to the virus. SEPTA has implemented temperature checks and free COVID-19 testing for employees at various work locations.

4

5

6


#WeRideOn

News

FAQ

Home

Service

Customer Service

SEPTA Actions

Customer Actions

GM Messages

COVID-19

SCHEDULE












SCHEDULE

TAKE ONE



while on board

PRACTICE

SOCIAL DISTANCING

6FTAPART

6FT

APA

RT

#WeRideOn

News

FAQ

Home

Service

Customer Service

SEPTA Actions

Customer Actions

GM Messages

COVID-19

SCHEDULE












SCHEDULE

TAKE ONE



while on board

PRACTICE

SOCIAL DISTANCING

6FTAPART

6FT

APA

RT

#WeRideOn

News

FAQ

Home

Service

Customer Service

SEPTA Actions

Customer Actions

GM Messages

COVID-19

SCHEDULE












SCHEDULE

TAKE ONE



while on board

PRACTICE

SOCIAL DISTANCING

6FTAPART

6FT

APA

RT



Stepping up communication to our customers.Our COVID-19 microsite http://septa.org/covid-19 provides up-to-date content and the latest information to our customers. We are also utilizing all our social media accounts on Facebook, Instagram, and Twitter to update customers on the latest SEPTA COVID-19 announcements and service impacts. We are beginning the process of a full website overhaul to ensure we can update our website more quickly and in a more streamlined fashion in the future. Robust traditional communication channels via phone at 215-580-7800 and online webform are monitored during expanded business hours seven days a week.

Leveraging data and technology to improve the Customer Experience.SEPTA will soon be installing additional automatic passenger counters for all of our vehicles, which will allow us to provide real-time vehicle crowding information to customers. We’re also developing new tools to improve real-time arrival information, including more accurate predicative arrival times. This enhanced information can help customers make more informed decisions on when, how, and where to travel to avoid crowding.

More opportunity for contactless payment with Key.To reduce contact during our customers’ travel experience, we are going to take advantage of the full functionality of our SEPTA Key Card. Minimizing use of cash for fare payment will protect both customers and employees. More details on all the convenient ways to obtain a key card can be found at www.septa.org/key

7

8

9

http://septa.org/covid-19

http://www.septa.org/key


Demand-based, phased service improvements

Potential financial impacts

Strategic Initiatives

Pandemic Trajectory

Economic Trajectory

Behavioral Trajectory

What are the likely ‘real life’ scenarios for the spread of the virus and what restrictions on activity would these necessitate?

For each of the potential pandemic scenarios, what economic impacts would we expect to see?

What are the social impacts which would be expected, including impacts on long-term shift to remote work and willingness to travel?

Ridership Impacts

SCENARIOS

Historical Trends• Impact of continuing pre-COVID-19 ridership growth trends

Exogenous Factors• Effects of changes in economic growth and employment on ridership• Attractiveness of other modes of transportation in comparison to rail (particularly car)

Behavioral Factors• Customers avoiding transit due to COVID-19-related health concerns• Impact of lasting transition to increased levels of teleworking after the initial stay at

home orders are lifted• Effect of corporations maintaining higher levels of virtual meetings than in-person

meetings after the pandemic• Adjustment in propensity to travel for non-essential activities

Planning Ahead for What’s Next.There are a few ways the next year could unfold, and we have to look at and prepare for a number of possibilities. This starts with scenario planning, which allows us to prepare for a number of outcomes quickly.

Scenario Planning is a tool used to help guide decision-making against a broad range of possibilities, particularly in the face of a monumental crisis such as the current pandemic. It can provide an understanding of the potential spectrum of impacts and help define potential responses through different stages of crisis.

SEPTA engaged Teneo, an international management consulting firm with specific expertise in the transit industry, to help assess the range of potential crisis and recovery trajectories by incorporating various ridership impactors across a number of different themes (pandemic, economic, and behavioral).


10

Stay-at-home orderli�ed June 4th

Pre-COVID-19 Ridership Baseline100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

RID

ERSH

IP

Sustained DisruptionSlow and SteadyActual Ridership

Seasonality/Future OutbreakEarly Plateau

Legend

Mar-20 May-20 Jul-20 Sep-20 Nov-20 Jan-21 Mar-21 May-21 Jul-21 Sep-21 Nov-21 Jan-22 Mar-22 May-22


FUTURE RIDERSHIP SCENARIOSThe outputs from this scenario model process will give SEPTA the capability to anticipate ridership patterns in the coming months. When this information is combined with robust monitoring of on-the ground conditions, SEPTA can proactively adjust service in advance to make sure that we are meeting the region’s needs.

It also allows SEPTA to project the longer-term fiscal impacts of the pandemic. SEPTA has long been an industry leader in operating budget efficiency. But as our ridership fell more than 90% during this pandemic, we continued to operate service well-above demand to accommodate social distancing for the essential workers that needed it most. The CARES Act is a vital investment and has allowed SEPTA to continue providing these essential services with significantly reduced passenger revenue, but it is not enough to address the long-term financial impacts.

SEPTA projects a revenue loss to our operating budget of $400 million over the next three fiscal years based on the average of these potential scenarios. From the outset of the coronavirus pandemic, SEPTA employees throughout the Authority have been working tirelessly on the frontlines to keep the system running. However, the immediate financial impact of COVID-19 on SEPTA’s operating budget has been nothing short of devastating, and we are bracing for multiple years of operating funding uncertainty that will challenge our ability to serve the diverse needs of our region. That’s why SEPTA has continued the immediate cost-savings measures that began in March and are evaluating every aspect of our business to make sure we are as efficient and effective as possible.

$1,156

$1,367 $1,250 $1,207

$727

$-

$200

$400

$600

$800

$1,000

$1,200

$1,400

CHICAGORTA

NEW JERSEYNJT

WASH., D.C.WMATA

BOSTONMBTA

PHILA.SEPTA

MIL

LIO

NS

FY 2018 Capital Budgets

PEER REGIONS INVEST MORE IN TRANSIT

Funding at risk due to PA Turnpike revenue shortfall


CAPITAL BUDGET + RECOVERYWe’re also facing challenges on our Capital Budget as the state and Pennsylvania Turnpike Commission have experienced substantial reductions in revenue. In the past, SEPTA has weathered significant challenges to its operating and capital budgets – but never at the same time. Act 89 gave SEPTA a future, and the entire Commonwealth’s economy has benefited. As reported in a 2020 Econsult Solutions study, SEPTA stimulates more than $3 billion in annual statewide economic activity, supports 23,370 jobs, and generates $1.7 billion in earnings. SEPTA’s annual capital program alone contributes more than $1 billion to the state economy.

As Pennsylvania turns to recovery, the region and the Commonwealth will need SEPTA to help lead that renewal – moving people, investing in the rebuilding of its infrastructure, creating jobs, and driving the economy. But all of that is at risk. For the second time in two years, just as SEPTA was catching up from the disruption caused by a 2018 trucking industry lawsuit against the Turnpike that delayed nearly

40 SEPTA projects, instability related to state transit infrastructure funding is jeopardizing SEPTA’s capital program.

Similar to transit farebox revenue, Pennsylvania Turnpike tolls, which support bonds that fund transit capital investments, have been severely impacted by the coronavirus. As a result, the PTC delayed its quarterly payment to PennDOT, and the status of future payments is uncertain. This requires that SEPTA immediately delay and stop altogether $250 million in capital projects – including bridges, station accessibility, and electric bus procurements – impacting jobs and economic activity when both are greatly needed. Without prompt legislative action, SEPTA’s capital budget would fall to near pre-Act 89 levels beginning next spring. Eliminating these core infrastructure investments will make it impossible for SEPTA to maintain the system in a state of good repair and safely operate existing levels of service – all while the state and region will be looking for SEPTA to help drive the recovery.

SEPTA is forced to delay and stop $250 million in capital projects – including bridges and station accessibility projects – while peer regions such as Boston, Chicago, and Washington D.C., invest close to twice as much in transit capital projects that catalyze the next round of economic growth.

We’re also making sure that everyone has a voice in this process, including proactively engaging with our community partners.

We have been working with local businesses to coordinate service changes and are excited to be participating in the Philadelphia Regional Recharge and Recovery Task Force led by the Chamber of Commerce of Greater Philadelphia.

In June, we released a survey for customers to let us know what’s important as we continue through this process together. That information will be used to help SEPTA welcome customers back.

GIVING EVERYONE A VOICE



While the pandemic recovery timeline and the next new transportation technology or development may be unknown at this time, we have identified three Strategic Initiatives that will be at the core of SEPTA’s ability to proactively adapt moving forward. Progressing these initiatives will provide SEPTA the foundation for an agile approach that responds to our customers and the changing needs of our region as we face the challenges that lie ahead, all with a focus on equity.

STRATEGIC INITIATIVES

Every single interaction during our customers’ journey needs to be seamless to create a high-quality experience.

Continue to find opportunities to streamline processes and build an agile organization.

SEPTA will continue to be the core of the region’s mobility – but what does that mean? We must face immediate challenges head-on.

PLANNING FOR THE FUTURE

CUSTOMER EXPERIENCE

BUSINESS PROCESS MODERNIZATION


Every single interaction during our customers’ journey needs to be seamless and reinforce a consistent message – through our words, our actions, our style, our signage, our vehicles, our stations, our app, our website – everything must project a unified and high-quality SEPTA.

• Streamline communication functions within SEPTA to improve processes to ensure that consistent and intuitive messages reach our customers through all forms of media - from signage to social media.

• Update SEPTA’s website to provide a more responsive design that exceeds current best practices and provides users with the information they need when and how they need it – on mobile or desktop.

• Create a wayfinding master plan for SEPTA’s Rail Transit Network that unifies the Broad Street Line, Market Frankford Line, Norristown High Speed Line, City Trolleys (10, 11, 13, 34, 36), Suburban Trolleys (101, 102) and the Route 15 and treats them as one network with consistent standards. This will make the entire system easier to use for everyone, regardless of language ability.

CUSTOMER EXPERIENCE

Improvements to the customer experience will

emphasize making the customer journey more

intuitive and easier to use, regardless of language

ability or familiarity with the system.

EQUITY F CUS


SEPTA must continue to operate like a business – finding opportunities to streamline processes and build an agile organization to show that we are doing all we can with what we have. We must compete for talent that thrives on creative problem solving.

• Progress Efficiency Program to identify target expense reductions and develop strategies to achieve savings.

• Progress data-driven decision-making processes that allow SEPTA to make informed decisions quicker. This includes migrating to less-manual, more systematic data storage and analysis programs that create linkages between existing data sources and systems. Ultimately, better data sources and consistent analysis systems will allow SEPTA to be more responsive to changing conditions and ensure that services are meeting the needs of our region.

BUSINESS PROCESS MODERNIZATION

More robust data-driven decision-making will

assist SEPTA in adapting long-held practices to

meet changing needs and ensure that investments

in services and infrastructure are made in

an equitable manner.

EQUITY F CUS


SEPTA will continue to be the core of the region’s mobility – but what does that mean? We must face immediate challenges head-on and kick-off an outreach-intensive process that listens to the region and creates long-term solutions from their input.

• Create a clear Strategic Plan that outlines a long-term vision and guiding principles for SEPTA based on extensive public engagement, analysis of ridership patterns, changing mobility trends, and a focus on equity. The Strategic Plan will serve as the framework for decision-making that prioritizes projects and programs that meet the needs of the region as we move forward.

• Develop coordinated master plans to ensure SEPTA’s various modes (Bus, Rail Transit, and Regional Rail) function as one unified transit network – working together to move our region through the 21st Century. This starts with progressing Comprehensive Bus Network Redesign (CBNR) and developing strategies for both Rail Transit and Regional Rail.

PLANNING FOR THE FUTURE

Extensive outreach processes will be designed

to ensure inclusivity and be accessible to all to

help create a vision that benefits everyone.

EQUITY F CUS


ADDITIONAL RESOURCES SEPTA Reopening Guide

SEPTA is working to support the region during the COVID-19 pandemic. As restrictions change and more information becomes available, SEPTA’s plans continue to evolve to accommodate our customers. This table shows the three Pennsylvania reopening phases, and what kinds of SEPTA services and policies riders can expect during each phase. Information on red phase procedures are included to account for the possibility of a future COVID-19 resurgence. More information will be provided as it becomes available.

What does this phase mean for PA?

LIFELINERed Phase

(In the event of a return to the red phase)

STABILIZEYellow Phase

ADAPTGreen Phase

LOOKING BEYOND COVID-19

"The red phase has the sole purpose of minimizing the spread of COVID-19 through strict social distancing, non-life sustaining business, school closures, and building safety protocols. Stay at home order in effect."

"As regions or counties move into the yellow phase, some restrictions on work and social interaction will ease while others, such as closures of schools, gyms, and other indoor recreation centers, hair and nail salons, as well as limitations around large gatherings, remain in place. Telework must continue where feasible."

"The green phase eases most restrictions by lifting the stay at home and business closure orders to allow the economy to strategically reopen while continuing to prioritize public health. Telework strongly encouraged."

What service will SEPTA provide?

Reduced schedules may be enacted in the case of severe staff shortages. Lifeline Service and Saturday Service are reduced schedules that prioritize access to healthcare facilities, grocery stores, and other essential locations.

• Regular schedule for transit • Lifeline service is planned to transition

to an enhanced Saturday schedule on Regional Rail on 6/28. SEPTA is prepared to adjust service based on demand and the lifting of travel restrictions. In general, schedules may be modified to meet ridership demand and to allow for social distancing.

• Regular schedule for transit • Modified schedule on Regional Rail

will continue, depending on ridership demand. In general, schedules may be modified to meet ridership demand and to allow for social distancing.

As always, SEPTA responds to the region’s evolving mobility needs. We will work with our customers and stakeholders to evaluate service frequency and continuing to advance concepts in the Comprehensive Bus Network Redesign Project.

6FT

APART

What is SEPTA doing to facilitate social distancing?

• Operator protective shields installed• Essential trips only permitted• Riders are encouraged to wear face

coverings• Vehicle passenger limits• Vehicle and station social distancing

decals• Enhanced vehicle and station cleaning

• Encourage employers to stagger work times

• Riders are required to wear face coverings• Vehicle passenger limits will be adjusted

in accordance with current state and federal guidance

• Vehicle and station social distancing decals

• Enhanced vehicle and station cleaning

• Encourage employers to stagger their work times

• Riders are required to wear face coverings until further guidance is provided.

• Vehicle and station social distancing decals

• Enhanced vehicle and station cleaning

SEPTA will evaluate how vehicle design, station design, crowding standards, and policies should change in the long term.

Fare CollectionFare collection may be suspended to protect the health of customers and employees.

Normal transit fare collection; tickets or passes required on Regional Rail (onboard cash payment not accepted).

Normal transit fare collection; tickets or passes required on Regional Rail.

Normal transit fare collection; tickets or passes required on Regional Rail.

Cleaning

Enhanced cleaning program• Sanitizing every vehicle at least twice a day• Deploying trained crews to sanitize high-touch surfaces on trains, buses, trolleys and facilities• Reallocating resources to work around the clock cleaning, disinfecting and overnight power washing our open stations• Closing stations and concourse areas to focus our cleaning teams on keeping priority stations clean and sanitized• Coordinating with industry peers and experts to test and evaluate emerging sanitizing technology

SEPTA is committed to all of these efforts to ensure the safety of our customers and employees. The latest information on all of our efforts related to COVID-19 can be found at www.septa.org/covid-19/.

Effective June 4, 2020

#WeRideOn

News

FAQ

Home

Service

Customer Service

SEPTA Actions

Customer Actions

GM Messages

COVID-19

SCHEDULE





3. INCREASING AND ADAPTING SERVICEAs shelter-in-place and business closure restrictions ease in the region, SEPTA has expanded service to reduce crowding and allow for social distancing. Schedules may be modified to spread service more equally throughout the day to accommodate those who can travel at less crowded times. View current schedules here http://septa.org/schedules/. We’re having conversations with our partners in the region to address anticipated new work norms. Instead of traditional morning and evening peak travel periods, achieving effective social distancing is easier if we “flatten the peak” by encouraging that commutes be spread throughout the day.



7. STEPPING UP COMMUNICATION TO OUR CUSTOMERSOur COVID microsite http://septa.org/covid-19 provides up-to-date content and the latest information to our customers. We are also utilizing all our social media accounts on Facebook, Instagram, and Twitter to update customers on the latest SEPTA COVID announcements and service impacts. We are beginning the process of a full website overhaul to ensure we can update our website more quickly and in a more streamlined fashion in the future. Robust traditional communication channels via phone at 215-580-7800 and online webform are monitored during expanded business hours seven days a week.



10. PLANNING FOR WHAT’S NEXTTo respond to changing situations and timelines, we have mapped out a collaborative process to plan for what’s next – involving our employees, customers, and stakeholders. We recognize our need to adapt to various scenarios and know this is an opportunity for SEPTA to not only support the region in its recovery but reevaluate every aspect of our business. We will be starting with a customer survey, expected to be released soon. Continue to check www.septa.org/covid-19 regularly for ways to participate in this planning effort.

SCHEDULE

TAKE ONE



while on board

PRACTICE

SOCIAL DISTANCING

6FTAPART

6FT

APA

RT

http://septa.org/covid-19/

http://septa.org/covid-19/pdf/SEPTA%20Reopening%20Guide-June4.pdf

http://septa.org/covid-19/pdf/10%20Point%20Plan-landscape.pdf

http://septa.org/strategic-plan/impact-report.html

http://septa.org/strategic-plan/pdf/More-Than-The-Ride-2020-May.pdf

http://septa.org/sustain/SEP-tainable_AR_2020-Final-4-22.pdf

https://twitter.com/SEPTAPHILLY

https://www.facebook.com/septaphilly

https://www.instagram.com/septaphilly/

MOVE BETTER TOGETHER

September 2020

move better together · 2020. 9. 8. · move better together | 3 septa responded to the covid-19...

Documents