move management inc
TRANSCRIPT
•Developed by and for moving industry experts
•Commitment to unmatched, documented service delivery at lowest possible cost
•Flexibility to meet client needs– Menu-driven services
– Custom reporting
– 24.7.365 availability
• Provide unique, flexible, state-of-art technology to:- Increase efficiency
- Eliminate redundancy- Reduce costs
• Maintain Best-in-Class supplier network
• Deliver highest quality service at the lowest possible price
Deliver service excellence
• Seamless multi-supplier management
• Policy administration, development
• Personalized employee counseling
• Easy order submittal
• Custom real-time reports
• Contract negotiation, maintenance
• Move distribution
• Supplier performance evaluations
• Claims ratio monitoring
• Refusal rates
• Escalation advocacy management
Suppliers evaluated on:
• Employee satisfaction
• Counselor communication
• Packing efficiency
• Billing practices
• Claims performance
• Collective measure of all services
MMI holds suppliers to higher standards
• Benefits entitlement
• Rights and responsibilities
• Special needs assistance
• Move process
• Documented correspondence
Prevention
• Supplier selection
• Auto transport carriers
Assistance
• Pre-move counseling
• Origin/destination services representation
Advocacy
• Initiate process
• Monitor timeline
• Resolve issues
• Notify supplier
• Review denials for accuracy, fairness
• Negotiate goodwill, when appropriate
• Review, analyze estimate
• Compare estimate to actual charges
• Authenticate support documents
• Verify tariff application
• Substantiate adjustments
• Approve or reject
Single Source Billing
• Create invoice packet
• Prepare payment to supplier
• Update Web site
• Send invoice, documents to customer
• Web operating efficiencies
• Extensive reporting capabilities
• Mapping supplier roles
• Menu driven services
• Price bundling
Lower cost to clients, suppliers, with customer-focus environment:
• Service First philosophy
• Enhances service, does not replace it
• Central administration without sacrifice of local control
• Customizable Web screens
• Standard, custom reports
• Online quotes
• Real-time updates
• Document imaging
• Employee notebooks
• Invoice summary
• Claim summary
• Storage summary
• Supplier performance
• Supplier rotation
Existing Order Metrics
• All data per file in standard, custom detailed reports
• Easy to use interface for quick report access
• Archived data for comparisons