moving it/bi from reactive to proactive in process performance improvement from reactive to...
TRANSCRIPT
Moving IT/BI From Reactive to Proactive in
Process Performance Improvement
From Reactive to Proactive:
FACTS:• 92% of Senior Managers report
critical or important need to improve performance management (The Economist, Price
Waterhouse Coopers)
• Less than 35% of Senior Managers base decisions on internal corporate data (EDI research paper)
From Reactive to Proactive:
What is BI’s role?• Show potential optimal intersections of sales,
marketing, finance, and supply chain functions
-or-• Decision makers’ resource for managing
performance improvement– Getting the right information – To the right people – For the right decisions
From Reactive to Proactive:
Objectives:
How to move IT from a system/data management organization to a
leadership role in enterprise performance improvement.
How to move BI from a marketing role to a
strategic initiative driver
Moving IT/BI From Reactive to Proactive in Performance
Enterprise Performance Improvement: optimizing the capabilities and efficiencies of the organization’s strategic processes toward maximizing customer loyalty, market demand, efficiencies, and profit.
From Reactive to Proactive:
BI / IT is the logical leader for enterprise
performance improvement.
BI/IT is unique in its
• Capabilities
• Context of knowledge
• Perspective
From Reactive to Proactive:
Strategic processes are the key to performance
improvement• Produce and/or deliver key products and services• critical to competitive position• Cross functional / enterprise wide• link to the strategic objectives• How customers see the organization
Strategic processes are abstract.
They are best understood with metrics.
From Reactive to Proactive:
Enterprise performance improvement:
• Links improvement efforts to and facilitates accomplishing strategic objectives
• Is enterprise wide, internal and external, in scope and breadth
• Links all functional groups and all levels to profitability and execution of strategy
• Is systemic in nature
From Reactive to Proactive:
1. ID the strategic processes2. Link the processes to
strategic goals and objectives
3. Define enterprise metrics for the processes
4. ID existing and missing metrics
5. Tie existing intelligence information to the processes
6. Build a data model for each process
7. Create missing metrics8. Identify critical performance
improvement processes9. Form a Performance
Improvement Campaign Team10.Map and analyze the process11.Locate key improvement
areas12.Form tactical teams around
improvement areas13.Design and test changes14. Implement changes and verify
gains15.Enhance the BI data base
From Reactive to Proactive:
The steps:
Step 1. ID the strategic processes– Produce and/or deliver key products and
services– critical to competitive position– Cross functional / enterprise wide– link to the strategic objectives– How customers see the organization
From Reactive to Proactive:
Step 2. Define enterprise metrics for the processes– Full scope– Quality, cost, productivity– Reflect the strategic goals and objectives
From Reactive to Proactive:
Step 5: Tie existing intelligence information
to the process and design reporting metrics– What is useful and what is not, the right
information for the strategic objectives– Structuring and organizing the data, the right
detail for the right people – The Goal: performance improvement, getting
the right information to the right people for the right decisions
From Reactive to Proactive:
Step 8: Identify critical performanceimprovement processes
– What is useful and what is not – Structuring and organizing the data– Getting the right information to the right
people for the right decisions
From Reactive to Proactive:
15. Enhance the BI data base– Refining what is useful and what is not – Building from the experience– Creating an efficient performance
improvement tool.
From Reactive to Proactive: