mozilla universe - the mozilla crm project

Download Mozilla Universe - The Mozilla CRM Project

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  1. 1. MozillaUniverse TheMozillaCRMProject h6ps://wiki.mozilla.org/Mozilla_CRMJayPatelMozillaCorpora0on2Q2009AllHands
  2. 2. Background ProjectstartedbySethBindernagelandRishiMallikin2007 Revivedinlate2008withChicagoTechsignedontoworkonit,butdidntgetfar CurrentlyworkingwithTrellon(trellon.com)andmakinggoodprogress
  3. 3. WhatistheMozillaCRM? PubliccommunitydirectoryofMozillacontributorsandfans(poten0alcontributors) CollaboraEontoolforgroupsandindividualslookingtoworktogether
  4. 4. Whatitisnt Atradi0onalCustomerRelaEonshipManagementsystem. AreplacementforlegacycommunicaEonchannelslikeIRC,mailmanlists,newsgroups,etc.
  5. 5. Whydoweneedit? Ourcurrenttoolsmakeitdicultto: Findcommunitymembers Contactselectgroupsofcontributors Createandmanagedynamicgroups Helpnewpeopleconnectwithothers Discovercommunityac0vi0esandevents CapturethesizeanddiversityofMozillainoneplacetosharewiththeworld
  6. 6. 1stStep:CentralizeContactInfoCRM
  7. 7. KeyStakeholders(iniEally) ChofmannSecurity DavidBoswellFoundaEon DavidTenserSUMO DebRichardsonEvangelism JayPatelCampusReps KevNeedhamPartners MarciaKnousQMO MaryColvigEvents RafaelEbronMessaging ReyBangoAMO RhianGraceyLabs SethBindernagelL10N
  8. 8. CRMComponents CommunityDashboard Snapshotofcurrentac0vity,map,feeds(integrateLizardFeeder?) Grouppages Updates,forum,mailinglists,manager/leadcontactinfo Memberproles Photo,bio,contactinfo,skills&ac0vi0es,languages,projects Peoplesearch Simpleoradvancedformstolookup/lterbyanyproleelds Eventscalendar DatesandinfoforanyMozillarelatedevents,meetups,speakers,par0es Mailinglists Newsleaers,marke0ngcampaigns,ontheygroupemails
  9. 9. UseCases CampusReps Studentscanupdatetheirproleeachyearduringtheregistra0on periodwithouthavingtoresubmitalltheirinfo. L10N Localizersandtheircommunityleaderscanmanagetheirteamsfroma centralloca0on. Events Mozillacanreachouttocommunitymembersinspecicci0esor countriestoinvitethemtoeventsorrecruithelp. Labs Designersanddeveloperscanndeachotherthroughpeoplesearch tocollaborateontheirprojects.
  10. 10. Home
  11. 11. UserDashboard
  12. 12. Groups
  13. 13. Proles
  14. 14. Roadmap Requirements&Architecture(MarchApril) Drupal+CiviCRMUIdecisions Data,privacy,proleelds,pagelayouts Development(AprilMay) Dashboards,proles,groups,events Peoplesearch,mailinglists,memberinvites EarlyAlpha(May25) Legalandsecurityreview;QAtes0ng,bugxing,codetweaking Communityleadscanimportdataandtryitout InternalBeta(June15) Invita0onscangoouttoselectcommunitymembers QAverica0on,gatherfeedback,morecodetweaking PublicBeta(TBD:JuneJuly?) Integratemozilla.orgredesign WatchtheMozillaUniverseexpand!
  15. 15. Q&A+Discussion OpenQuesEonsToday Data Howmuchdowewanttoknowabouteachother? Whatdatashouldweenablememberstosharepublicly? Whoplanstousethedataandhow? SocialStructure Whoshouldhavemanager/leadoradminrights? Whendowepromotecommunitymemberstohigherlevelsofaccess? WhatdowethinkaboutaMozillaGuidessystem? Security Whatthingsdoweneedtothinkabouttomakeitsafeandsecure? Howdowegoaboutdoingasecurityauditforatoollikethis? FutureConsideraEons Localiza0on SingleSignon? Socialnetworking?
  16. 16. Thanks! Images ChrisMessinafortheMozillaUniversediagram HappyCogfortheDinoheaderimage DanKultzfortheCRMmockups Support SethBindernagel,DavidBoswell,MarkSurman,andmanyothersforhelpinggetthisprojectstartedupagain.