mp 880w/881w online help

3G WatcherOnline HelpMP 880W/881W

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Table of Contents
3G Watcher Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Icons and indicators on the main 3G Watcher window. . . . . . . . . . . . . . . . . . . 5System tray icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Startup options and warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Autolaunch 3G Watcher on MP modem power up . . . . . . . . . . . . . . . . . . . 7Prompt before exiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Activation Wizard - Select Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Manual Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Input Activation Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Enter Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Enter Provider Specific Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10User ID and Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10SID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Automated Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Data Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Wireless Data Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Establish a high-speed connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Set a sound to notify you of a change in connection status. . . . . . . . . . . . . . 13

Manage profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Create a profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Edit a profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Delete a profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Change the default profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Set the default profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Save and restore a profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Set autolaunch options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

View data transmission statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

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View call history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Data sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Data counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Connection to MP Physical Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Changing the Physical Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Select the frequency band. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Select networks manually and automatically . . . . . . . . . . . . . . . . . . . . . . . . . 23

GPS Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

GPS Display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

GPS signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

AT Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

AT Commands for the MP modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Enter AT commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Log AT commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

MP Advanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Device Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Operating Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Power Off Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Configure UDP ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Private IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Reset the MP modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Input/Output Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Configure Analog Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Configure Digital I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

I/O Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Monitor and Tracking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Connection Watchdog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Configure router functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
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Set up static IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Set up TCP/IP port forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Enable wireless access point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Set the SSID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Configure security settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Change the password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Reset the MP modem to factory defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Version Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

MP 875 modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Insufficient signal strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Device not responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Initialization Failed... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Failed to connect to high-speed service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Failed to communicate with device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Incorrect SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Invalid PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

PIN Mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

SIM is blocked. Please contact your service provider. . . . . . . . . . . . . . . . . . . 53

Wrong PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Reinstall the Watcher drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

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11: 3G Watcher WindowThe main 3G Watcher window provides status information and allows you to initiate and monitor data connections.

Icons and indicators on the main 3G Watcher windowThe main window uses these indicators:

Device status. If an icon of the modem with an “X” is displayed, Watcher is unable to detect the modem. When you position the mouse pointer over this icon, the ToolTip reads: “Device not available.”

This usually indicates that the MP modem is not connected.

Signal strength and service status. The number of bars beside the antenna increases as signal strength increases, to a maximum of five bars. The ToolTip that displays when you position the mouse pointer over this indicator shows the RSSI (Received Signal Strength Indication) in dBm.

An antenna with a line through it indicates no service is available. You are outside of the coverage area or have insufficient signal strength to maintain a data connection.

Coverage. The icon indicates the fastest service that is:- Available in your current coverage area- Supported by your modem

GPRS icon—GPRS (General Packet Radio Service)

EDGE icon—EDGE (Enhanced Data for GSM Evolution)

3G icon—UMTS (Universal Mobile Telecommunications System)

HSDPA icon—HSDPA (High-Speed Downlink Packet Access)

HSUPA icon—HSUPA (High-Speed Uplink Packet Access)

HSPA icon—concurrent HSDPA and HSUPA

When only the letters are displayed, you are within the coverage area, but have not yet acquired the service.

When the indicator has an outline, you have acquired service and are able to establish a data connection.

When the indicator is filled, you have a data connection on the wireless service.

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System tray icons

Anytime 3G Watcher is running, the 3G Watcher icon appears in the system tray at the bottom of the computer monitor, indicating the connection status:

Startup options and warning messagesFrom the General pane in the Options window, you can set 3G Watcher to:• Launch automatically on device insertion or power up.• Set the default view.• Display a warning before exiting.

To access the General pane in the Options window:1. From the main 3G Watcher window, select Tools > Options.

You can set 3G Watcher to autolaunch a browser, a VPN, or any other application, after a connection is established.

Related topics

>>| Autolaunch 3G Watcher on MP modem power up

>>| Prompt before exiting

>>| Manage profiles

GPS. If you position the mouse pointer over the GPS icon, the ToolTip shows you how many satellites are being tracked. Double-click the icon to open the GPS window.

Roaming. You are connected to a network other than your local service provider's. There may be a surcharge for roaming service. (This service may not be available.)

Data transmission. When the modem is connected to the network, the main Watcher window shows the amount of data received and sent.

3G Watcher cannot detect the MP modem. Ensure that the MP modem is powered on and properly connected.

You do not have an active high-speed connection.

You have an active high-speed connection.

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Autolaunch 3G Watcher on MP modem power up

When this feature is enabled, 3G Watcher launches automati‐cally when the computer detects the MP modem (for example when the USB cable is connected), or when you power up a computer that has an attached MP modem.

To enable this option:1. From the main 3G Watcher window, select Tools > Options.2. Under Startup, select the Autolaunch on device insertion or

power-up field, and from the drop‐down list, select Yes to enable this option.

Prompt before exiting

If this feature is enabled, when you close 3G Watcher, it displays a warning indicating that any connections will be terminated.

To enable (or disable) this option:1. From the main window, select Tools > Options.2. Under Warning Messages, select the Prompt Before Exiting

field, and from the drop‐down list, select Yes to enable this option (or No to disable it).

3. Click OK.

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22: ActivationIf you purchased your MP modem directly from a service provider, you may already have an account and your MP modem may be pre‐activated.

If your MP modem does not already have an activated account, the wizard will start automatically once you turn it on. To start it manually, select Tools > Activation Wizard.

The Activation Wizard guides you through the process required to configure your MP modem with the required account parameters (phone number, username, password, and so on).

Activation Wizard>> Activation Wizard ‐ Select Option

>> Manual Activation

>> Automated Activation

Activation Wizard - Select Option

The Activation Wizard walks you through the process of configuring an account. The process and options vary based on the service provider. This section is a guide only. Consult your product documentation, and follow the directions on screen and given by your service provider. If necessary, contact your service provider for assistance.

Normally, the Activation Wizard autostarts if your MP modem does not have an activated account. To start the wizard manually, select Tools > Activation Wizard.

Depending on your MP modem configuration, one or both of these options appear when the wizard is launched:• Manual Activation – This involves phoning your service

provider, exchanging information, and entering your account information into the appropriate fields in the wizard. (You require a phone, other than your MP modem, to use this method.)

• Automated Activation – This involves the MP modem placing a call to a special number at the service provider. Much of the process is automated. Follow onscreen prompts.

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To begin activation of the MP modem, select an option and click Next.

Manual Activation

1. When you have collected the required information, call your service provider.

2. Inform the representative that you are activating your Sierra Wireless MP modem.

3. In the Activation Wizard, click Next.

Input Activation Code

4. Provide the ESN to the service representative. The repre‐sentative will give you an activation code.

5. Enter the activation code and then click Next.

Enter Phone Number

6. Enter the phone number that the service provider gives you and then click Next.This is the phone number assigned by your service pro‐vider. It is usually in the form of a 10‐digit number: the area code and local number, without spaces or hyphens.For service providers supporting Wireless Local Number Portability (WLNP), the phone number may appear in sep‐arate parts, adding an entry for MSID or MIN (IMSI_S).

Enter Provider Specific Data

7. Different service providers may require additional infor‐mation. If prompted by the Activation Wizard, enter the information as provided by your service representative.

User ID and Password

8. Enter the assigned ID and password, and then click Next.Your service provider may assign a User ID (username) and Password to control access to your account.

SID

9. Enter the SID assigned by your service provider, and then click Next.The System ID (SID) governs which networks are “home” and which are roaming.

10. Click Finish to close the Activation Wizard.

The MP 875 will reinitialize. After your service provider sets up your account on the network, your MP modem should be configured and ready for use.

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Automated Activation

1. The MP modem places a call to the activation number shown. Manually enter the number only if your service provider instructs you to do so.

2. Follow any instructions or prompts.When complete, the message, “Programming OK” appears in the Status area of the Watcher main window.

If you encounter any problems, contact your service provider.

Related topic:

>> Data Provisioning

Data Provisioning

OTASP (Over the Air Service Provisioning), supported by some service providers, is an automated feature to perform account setup for you by making a data connection to the CDMA network and using a secure Internet connection to download account parameters to the MP modem.

When you activate your MP modem using the Activation Wizard, it is ready to make and receive voice calls and use Short text messaging (subject to feature availability). When you make your first data connection, the MP modem will use OTASP to obtain and activate your data services from the network.

After this first activation, there may be changes to your account that will require updating parameters in the Sierra Wireless MP modem. If this is needed, select Tools Admin Menu > Data Provisioning to have the MP modem retrieve the updates to your data services account.

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33: Wireless Data ConnectionsThe type of connection your MP modem makes depends on:• The type of MP Modem.• The type of service(s) available from your service provider.• The networks available in your current coverage area.

Your MP modem always uses the fastest service available to it in a given area. The icons on the 3G Watcher main window indicate the type of service that is currently available and the connection status of your MP modem.

Related topics

>>| Icons and indicators on the main 3G Watcher window

Establish a high-speed connectionThe first time you establish a connection:1. In the main Watcher window, click Connect.2. Follow the on‐screen instructions and in Viewing data

transmission statistics to set up a profile.3. Click Connect again. The MP modem connects to the

network.

For subsequent connections, there is no need to click the Connect button. By default, the MP modem is in “always on” mode. It automatically turns on and connects to the network when you turn on the vehicle ignition. When you turn off the ignition, the MP modem automatically disconnects from the network and shuts off.

To end a high‐speed connection, click Disconnect.

Related topics

>>| Set a sound to notify you of a change in connection status

Set a sound to notify you of a change in connection statusWhen this feature is enabled, a sound is played when the modem connects to or disconnects from a network.

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To enable and disable the sound notification:1. From the main window, select Tools > Options > Sounds.2. Under the desired option (Connected, Disconnected), select

the Enabled field and from the drop‐down list, select Yes to enable (or No to disable) playing a sound when theMP modem connects to or disconnects from the network.

3. Under the option chosen in step 2, select the Sound File field and then click the browse button .

4. Navigate to the sound file you want and click Open. (You can use any .wav file.)

To play the sound:1. Under the desired option (Connected, Disconnected), select

the Sound File field.2. Click the play button .3. To stop the playback, click the stop button .

Manage profilesYou can use the Profiles pane to:• Create a profile• Edit a profile• Delete a profile• Select the default profile

Save and restore a profile• Select whether your browser, VPN, or other application is

automatically launched after a connection is established with any profile

Profiles contain account information used to establish data connections. At least one profile must be set up on theMP modem before you can establish data connections.

Depending on your service provider and the configuration of your modem, the profile(s) may be:• Already stored on the modem when you purchase it.• Created automatically be 3G Watcher.• Selected from a drop‐down list in Watcher.• Created manually.MP

For instructions on creating a profile, see Create a profile.

Depending on your service provider, you may have more than on profile on your modem. If you have multiple profiles, one of them must be set as the default profile. This profile is used

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to establish a connection if you click the Connect button without selecting a profile. The default profile is also used to autoconnect.

Note: Before you add, edit, or delete a profile, ensure that you are connected to the network.

To access profile information, from the main window:1. Select Tools > Connections.

Related topics

>>| Create a profile

>>| Edit a profile

>>| Delete a profile

>>| Change the default profile

>>| Set the default profile

Create a profile

3G Watcher includes pre‐defined profiles for many different service providers. You can either use one of these pre‐defined profiles, or create a profile manually by entering the necessary information.

These instructions describe how to create a profile for a high‐speed connection. Your service provider can give you all the information you need to set up the profile(s) you require. Depending on your service provider, you may need to enter some or all of the following information into your profile:• User name• Password• APN (Access Point Name)

To create a profile for a high‐speed connection:1. Ensure that you are not connected to the network. 2. From the main window, select Tools > Connections.

3. Click the add button .4. Complete the following fields:

· Profile Name (any meaningful description of the profile, such as the name of your service provider)

· User Name, if applicable· Password, if applicable· APN.

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(Check with your service provider for specific require‐ments for the user name and password.)

5. If you want to set 3G Watcher to launch your Internet browser, VPN, or any other program automatically, or if your service provider specified an IP address or DNS address(es), select the Advanced folder. Otherwise, skip to step 7.

6. Select the Launch after connecting field, and from the drop‐down list, select which application, if any, you want 3G Watcher to automatically launch when a connection is established with this profile:· None—No application is autolaunched.· Browser—3G Watcher autolaunches your default Internet browser.If you selected Browser, in the URL field, type the URL for the web site you want to view on connection.

· MS VPN—3G Watcher autolaunches a Virtual Private Network (VPN) connection.If you selected Microsoft VPN, in the Microsoft VPN (PPTP) connection field, select the VPN connection from the drop‐down list.

· Application—3G Watcher autolaunches an installed VPN program, or any other program you specify.If you selected Application, in the Application field, enter the path to the program or use the browse button to locate the .exe file for the software application you want to autolaunch.

7. If you have more than one profile, select Profiles, and in the Default Profile field, choose the default profile from the drop‐down list. The default profile is the one used by the autoconnect feature and is used if you click Connect without selecting a profile.

8. Click OK.

Related topics

>>| Manage profiles

>>| Edit a profile




Edit a profile

To edit a profile:

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1. Ensure that you are not connected to the network.2. From the main window, select Tools > Connections.

Note: If all the entries in the profile are unavailable, the profile is a locked profile that cannot be edited or deleted.

3. Select the profile and field you want to edit.4. Make any necessary changes.5. Click OK.

Related topics

>>| Manage profiles





Delete a profile

To delete a profile:1. Ensure that you are not connected to the network. 2. Select Tools > Connections.

3. Select a profile and click the delete button .

Note: If the delete button is unavailable, the profile you have selected is a locked profile that cannot be edited or deleted.

4. Click OK.

Related topics

>>| Manage profiles


>>| Edit a profile



Change the default profile

The default profile is used by the autoconnect feature. It is also used if you click the Connect button without selecting a profile.

To change which profile is the default:1. From the main window, select Tools > Connections.2. From the drop‐down list in the Default Profile field, select

the profile you want to use as the default.

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The default profile is used to establish a connection if you click the Connect button without selecting a profile. 3. Click OK.

Related topics

>>| Manage profiles


>>| Edit a profile



Set the default profile

If the default profile is set to autoconnect, a high‐speed connection is initiated automatically when the modem is powered on.

To set the default profile:1. From the main window, select Tools > Connections.2. Select the Default profile field, and from the drop‐down list,

select the profile you want to use as the default.3. Click OK.

Related topics

>>| Manage profiles


>>| Edit a profile



Save and restore a profile

To save a profile:1. From the main Watcher window, select Tools > Connections.

2. Click the Save Profile icon .3. By default, the file is saved in the GSM Watcher folder

under Sierra Wireless, but you can navigate to another location.

4. Name the file and click Save.

To restore a profile:1. From the main Watcher window, select Tools > Connections.

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2. Click the Restore Profile icon .3. Select the profile you want to restore and click Open.

Related topics

>>| Manage profiles



Set autolaunch options

For each profile, you can choose which applications, if any, open automatically when theMP modem connects to the network.

Note: Ensure that the profile is not connected to the network before you set the autolaunch options.

To set the autolaunch options:1. From the main 3G Watcher window, select Tools >

Connections.

2. Under the profile you want to change, select the Advanced folder.

3. Select the Launch after connecting field, and from the drop‐down list, select which application, if any, you want 3G Watcher to automatically launch when a connection is established with this profile:· None—No application is autolaunched.· Browser—3G Watcher autolaunches your Internet browser. If you selected Browser, in the URL field, type the URL for the web site you want to view on connection.

· MS VPN—3G Watcher autolaunches a Virtual Private Network (VPN) connection. If you selected Microsoft VPN, in the Microsoft VPN (PPTP) connection field, select the VPN connection from the drop‐down list.

· Application—3G Watcher autolaunches an installed VPN program, or any other program you specify. If you selected Application, in the Application field, enter the path to the program or use the browse button to locate the .exe file for the software application you want to autolaunch.

4. Click OK.

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View data transmission statisticsDepending on yourMP modem configuration, the amount of data received and sent during the current connection may be displayed in the main 3G Watcher window. These statistics are displayed during high‐speed connections.

Related topics

>>| View call history

View call historyThe Call History window lists data transmission statistics. (Depending on your modem configuration, this option may not be available.)

To display the Call History window:1. From the main window, select Tools > Call History.

You can view a history of:• Data sessions• Data counters

Related topics

>>| Data sessions

>>| Data counters

Data sessions

The Call History window shows the name of the carrier, the date, and the duration of data sessions. It also shows the amount of data received and sent during each session.

To display information on data sessions:1. Select Tools > Call History > Data sessions.

To delete data session history:1. Select Tools > Call History > Data sessions.2. Click the Clear button.

Related topics

>>| Data counters

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The Call History window shows a user data counter you can reset and a lifetime data counter that you cannot reset.

To display the data counters:1. Select Tools > Call History > Data counters.

To reset the user data counter:1. Select Tools > Call History > Data counters.2. Click the Clear button.

Related topics

>>| Data sessions

Connection to MP Physical Interface

1. Go to Tools > MP Physical Interface

Note: MP Physical Interface shows disabled under Tools after the connection is established.

2. Select USB, Ethernet, or Serial. 3. If you select Serial, select the COM1 port. 4. Click OK

The interface availability for connecting will be subject to the usual interface priority of the MP.

Changing the Physical Interface

To change the physical interface:1. Click on the Disconnect button, if the watcher is connected

to your MP.2. Go to Tools > MP Physical Interface

3. Select USB, Ethernet, or Serial.4. Click OK

Watcher closes, reopens and re‐initializes itself.

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44: Network SettingsThe Network pane in the Options window is used to set:• Frequency Band—You can specify the frequency band you

want the MP 875 to use or set it to automatically select the band.

• Network Selection Mode—You can specify the network you want the MP modem to use or set it to automatically select the network.

To access the Network pane in the Options Window:1. From the main 3G Watcher window, select Tools > Options >

Network.

Related topics

>>| Select the frequency band

>>| Select networks manually and automatically

Select the frequency band

Note: By default, the MP modem will automatically select the frequency band. Unless your service provider specifies otherwise, it is recommended that you use the Auto setting.

If advised to do so, follow these steps to change the frequency band:1. From the main window, select Tools > Options > Network.2. Select the Frequency Band field and from the drop‐down

list, select an option. (Only bands available on your model of MP modem are displayed.)

Select networks manually and automaticallyDepending on your location, you may be within the coverage area of several networks. By default, the MP modem automati‐cally selects a network based on your account and network availability. If you prefer, you can set 3G Watcher to display a list of detected networks, from which you can select the network you want to use. Your ability to obtain service on any network is dependent on your account.

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To change the network selection mode:1. From the main window, select Tools > Options > Network.2. From the Network Selection Mode drop‐down list, select one

of these options:· Automatic—The MP modem selects the network to use.· Manual—The MP modem scans the area and displays a list of service providers (networks). Selecting an item from this list changes the network, but does not change the technology type (2G or 3G) or the Frequency band. The list may display a service provider offering both 2G and 3G services. Whether you select a 2G or 3G service for a particular service provider, 3G Watcher always attempts to connect to the faster 3G service first. If 3G service is not available, the modem attempts to connect to the 2G service of the selected service provider. It may take several minutes to complete the scan.

To select a network when the MP modem is set to manual network selection:1. From the Available Networks list, select a network and click

the Apply button.

If you select a network on which you cannot obtain service, the message, “Failed to register with network” appears. You should then choose a different network.

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55: GPS ReportingGPS Display windowThe GPS Display window reports data from the embedded GPS module. From a cold start (where the MP modem is powered on with no stored navigational data), it may take a few seconds for the GPS module to obtain satellite fixes and begin reporting.

Note: If the values reported in the window are grayed out, they are not being updated.

The module must have a fix on at least four satellites to report latitude, longitude, altitude, velocity and heading. (The GPS icon ToolTip shows how many satellites are being tracked.) The module can track a maximum of twelve satellites.

The GPS Display window reports:• Latitude and Longitude—these are your coordinates in

degrees, minutes, and seconds.• Speed—this is calculated based on your current latitude

and longitude and the last reading (one second previous). This is either in kilometers per hour or miles per hour depending on your chosen option.

• Direction—this shows your direction in degrees from true north (0), increasing clockwise.

• Altitude—this shows your altitude relative to mean sea level, in either feet or meters, depending on your chosen option.

• UTC—this shows the Universal Coordinated Time (the time in Greenwich, England). The format of the time is based on your Control Panel settings in Windows.

• Local Time—this is calculated based on the UTC and the time zone you have set in Windows. The format of the time is based on your Control Panel settings in Windows.

The accuracy of the data reported in this window varies depending on the number of satellites being tracked, atmospheric conditions, and satellite clock errors.

Note: The embedded module is a Trimble GPS module. For details on how these readings are measured and the accuracy of the data, visit www.trimble.com.

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To change the Measurement System:1. Select Tools > Options > GPS

2. Select Metric or Imperial in the Measurement System drop‐down list.

3. Click OK.

To open the GPS Display window:1. Select Tools > Display GPS.

or

Double‐click the GPS icon on the main 3G Watcher window. (Position the mouse pointer over the GPS indica‐tor to display a ToolTip showing you how many satellites are being tracked.)

When the GPS Display window opens, it is docked to the main window. 1. To detach the GPS window from the main window, click

the detach icon .2. To dock the GPS Display window to the main window,

click the dock icon .

To view a map of the location, click the Map button.

Related topics

>> GPS signal

GPS signalThe GPS LED on the front of the MP modem shows the status of the GPS signal. If the LED is solid, satellite fixes have been obtained.

The GPS icon on the main 3G Watcher window flashes when the module is unable to obtain a fix on at least four satellites. This may be because:• The GPS signal is being blocked by a building or structure

(such as when in an underground parking garage).• Reception of the GPS signal is being affected by inter‐

ference in areas with a large volume of radio signals (such as near antenna farms).

• Extreme atmospheric conditions (like thunderstorms) are affecting reception.

• The GPS antenna is faulty or improperly installed.

Related topics

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66: AT CommandsAT commands are instructions that activate and de‐activate MP modem features. You can also use AT commands to query and configure some MP modem features.

You can send AT commands to the MP modem through a terminal emulation program such as HyperTerminal® or by using the 3G Watcher AT Command window.

Using 3G Watcher to send AT commands provides you with a convenient interface and the ability to send AT commands over a USB cable. (If you are sending AT commands from HyperTerminal, you need a serial connection between the MP modem and the computer.)

AT Commands for the MP modemThe MP modem has two main components—a radio module and a controller board. Each of these components has its own firmware (resident software). AT commands that begin with AT!MP are handled by the controller board; all others are handled by the radio module.

For more information on AT commands and a list of supported AT commands, see the MP 3G Modems AT Command Reference (document #2130810). It is available at www.sierrawireless.com.

Note: The AT Command window displays AT commands and responses but does not display unsolicited messages from the modem. HyperTerminal will display unsolicited modem messages.

Enter AT commandsTo send an AT command to the MP modem:1. From the main 3G Watcher window, select Tools >

AT Command.2. Enter the AT command in the field and press the Enter key

or click the Send button.

To enable/disable scrolling:1. Select the Auto Scroll check box.

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When you select this check box, 3G Watcher automatically scrolls to the bottom of the window so that the most recent commands and responses are always displayed.

To clear the display of previously entered commands:1. Click the Clear button.

Related topics

>> Log AT commands

Log AT commandsYou can create a log that records the AT commands you send and the responses from the MP modem.

To create a log:1. Click the Enable check box.

Once logging is enabled, all commands and responses to those commands are written to the file you specified.

To stop logging:1. Clear the Enable check box.

To delete the log file:1. Select the log file and click the Clear Log button.

Note: Clicking the Clear button removes the log from the display pane, but does not delete it.

Related topics

>> Enter AT commands

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77: MP Advanced FeaturesThe MP pane in the Options window allows you to:• Assign a device name to your MP modem• Set the operating mode• Set the power off timer• Configure UDP ports• Set the private IP address• Reset the MP modem• Configure Analog Input• Configure Digital I/O• Set the I/O logging options• Set monitoring and tracking parameters• Configure the Connection Watchdog• Configure router functions• Set up static IP addresses• Set up TCP/IP port forwarding• Enable wireless access point• Set the SSID• Configure security settings• Change the password• Reset the MP modem to factory defaults

Device NameIf your vehicle is one of a fleet of vehicles being tracked, it is useful to assign a name to each MP modem so that each vehicle can be easily identified in alarm messages.

To assign a device name:1. Select Tools > Options > MP.2. Under MP Modem Settings, enter the name in the Device

Name field.3. Click OK.

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Operating ModeThe operating mode controls whether the MP modem connects to the network automatically when it is powered on. To fully understand these modes, it is necessary to recognize that there are two modem connections:• Host‐to‐modem. This is the connection between the

computer on which 3G Watcher in installed and the MP modem, and is established in one of these ways:· If your computer is connected to the MP modem with a USB or Ethernet cable, a host‐to‐modem connection is automatically established as soon as the computer and the MP modem are powered on.

· If your computer is connected to the MP modem with a serial cable, a host‐to‐modem connection is established by selecting the Connect button in 3G Watcher.

• Modem‐to‐Network This is the connection between the MP modem and the network. In Always On mode (default), this connection is established whenever the MP modem is powered and network service is available. In On Demand mode, this connection is only established when the host‐to‐modem connection is also established.In an environment where a central network application is being used to control or monitor MP modems installed in a fleet of vehicles, it is usually best to use Always On mode.

To set the operating mode:1. From the main menu, select Tools > Options > MP.2. Under MP Modem Settings, select the drop‐down menu

beside the Operating Mode field, and select the desired option.

3. Click OK.

Power Off TimerThe way in which the MP modem is installed determines how it is powered on and off. In most cases the power supply for the MP modem is a vehicle’s electrical system and the MP modem is powered on and off in one of these ways:• The MP modem is powered only when the ignition is on.

(The MP modem is only on when the engine is on.)• The MP modem is powered on when the ignition is

switched to “Accessories”. (This allows the MP modem to be powered on when the engine is off.)

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• The MP modem is connected to a separate on/off switch so that it can be turned on and off independently of the engine and vehicle accessories.

The Power Off Timer field allows you to specify a period of time that the MP modem remains on after the ignition or separate on/off switch is switched off.

To set the Power Off Timer field:1. From the main menu, select Tools > Options > MP.2. Under MP Modem Settings, select the field beside the Power

Off Timer and enter the desired time (0 to 240 minutes).3. Click OK.

Configure UDP portsYou can configure the port numbers on which the MP modem receives RNAP or raw GPS (TAIP) packets. You can also choose to have the RNAP packets routed differently if you are connecting through a VPN.

To configure the routing of RNAP packets:1. From the main menu, select Tools > Options > MP.2. Under Network Settings, select the RNAP Host Relay field and

choose Disabled or Enabled from the drop‐down list. When Disabled (the default), RNAP data is encapsulated in UDP packets and sent to the network. When Enabled, RNAP data is sent to 3G Watcher on a host computer, so that 3G Watcher can route it through the host’s VPN con‐nection.

3. Click OK.

To configure the RNAP and raw GPS ports:1. From the main menu, select Tools > Options > MP.

2. Under Network Settings, select the RNAP Modem Port field and enter the desired port number.The default is 7627.

3. Select the Raw GPS Modem Port field and enter the desired port number.The default is 21000.

4. Click OK.

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Private IPThe private IP is used for data traffic between the MP modem and 3G Watcher. It distinguishes control and status messages from network traffic.

Any valid private IP address can be used. Using a public IP address could cause the application to fail.

To configure the private IP address:1. From the main menu, select Tools > Options > MP.

2. Under Network Settings, select the Private IP field and enter the desired IP.The default is 10.0.0.1.

3. Click OK.

Reset the MP modemToggling this option performs a hard reset of the MP modem. It is the equivalent of powering down and then powering up the MP modem. This allows 3G Watcher to reset the MP modem if it is in another location, such as the trunk of a vehicle.

To reset the MP modem:1. From the main menu, select Tools > Options > MP.

2. Under Selective Modem Reset, in the Initiate one-time reset field select Yes from the drop‐down list.

3. Click OK.

Input/Output DevicesThe input/output (I/O) port on the MP modem allows you to display readings on instruments and gauges and to remotely monitor sensors, panic buttons, and alarms. For information on setting up I/O devices, see the User Guide for your MP modem.

You can configure the I/O ports in 3G Watcher (see Related Topics below), or by using AT commands (see the MP 3G Modems AT Command Reference, document #2130810).

Related Topics

>> | Configure Analog Input

>> | Configure Digital I/O

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>> | I/O Logging

Configure Analog InputTo configure analog input devices:1. Select Tools > Options > MP > Input/Output > Analog Input.

For information on the connector pin each section refers to, see the User Guide for your MP modem.

2. To configure an analog sensor or gauge, select the heading that corresponds to the pin you are using, and complete the fields as follows:· Label: Enter a name for the sensor or gauge (Measured Voltage, Vehicle Speed, etc.), up to 20 characters long.

· Unit: Specify the units of the input (volts, km/h, etc.), up to 20 characters long.

· Zero Scale: Enter the minimum value for the units you are reporting (used to convert the raw analog value of zero).

· Full Scale: Enter the maximum value for the units you are reporting (used to convert the raw value of 1023).

Example:

If you are measuring temperature, and the thermometer you have connected to the I/O connector measures between ‐30 (raw value 0) and +50 (raw value 1023) degrees Celsius, then your zero scale is -30.0 and your full scale is 50.0. Your label could be “Temperature”, and units, “degrees C”.

The measurements are calculated for the 80‐degree range (between ‐30 and +50), which is divided into 1024 steps (0.0781 degrees per unit step). A reading of 25 degrees (55 degrees above the minimum) would therefore show a raw value of 704 (55 degrees/0.0781 degrees per unit).

To view the current settings:1. Select Tools > Display I/O.

Related Topics

>> | Input/Output Devices


>> | I/O Logging

Configure Digital I/OTo configure digital input/output devices:

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1. Select Tools > Options > MP > Input/Output > Digital I/O.

You can configure devices on the two digital I/O and two digital input ports. For information on the connector pin each section refers to, see the User Guide for your MP modem.

2. Configure a digital sensor or gauge, select the heading that corresponds to the pin you are using, and complete the fields as follows:· Type: Select Input, Output, or Not used. (Output is not available for headings 3 and 4.)

· Output State: Enter the desired output state (Logic low or Logic high).

· Label: Provide a description of the sensor or gauge, up to 20 characters long.

· Logic Low name: Describe the state of the device at logic level low, up to 20 characters long. For example, if a switch in the off position leads to a logic low, you could choose to label it Switched Off.

• Logic High name: Describe the state of the device at logic level high, up to 20 characters in length (such as Switched On).

• Alarm logic level: Assign an action associated with the I/O port:· No alarm· Low: A notification is sent, and the event is logged, if the state changes from a logic high to a logic low.

· High: A notification is sent, and the event is logged, if the state changes from a logic low to a logic high.

· Log Only: No notification is sent, but any change in logic level is logged.

3. Click OK.

By default, the log file is located in the program folder or user folder and is called MpIoLog.txt. To change these settings, see I/O Logging.

To view the current settings:1. Select Tools > Display I/O.

Related Topics



>> | I/O Logging

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I/O LoggingLogged events are written to disk as [Date][Time][Type][Label][Current state], using the short date and time formats defined by the operating system.

By default, the log file is located in the program folder or user folder and is and called MpIoLog.txt.

To enable I/O logging and modify the default file location and name:1. Select Tools > Options > MP > Input/Output.2. Under Logging, select the drop‐down list beside Enable I/O

Logging and select Yes.3. Use the I/O Log File field and the Max. Log Size field to select

the directory the log file is saved to and the maximum size of the log file.

4. Click OK.

Related Topics




Monitor and TrackingThe MP modem is designed to send GPS and I/O data to a central host. The Monitoring and Tracking Protocol (MT) defines how the MP modem data is packaged.

You can configure the MT protocol in the Monitor and Tracking pane in 3G Watcher or by using the AT Command AT!MPMTCONF. For more information on using this AT command, see the MP 3G Modems AT Command Reference (document #2130810).

When configuring MT, you specify the IP address and port number to which the MT data is to be sent, and the values for the timers that determine the frequency with which the data is to be sent.

The MP modem provides four independent reporting engines, allowing data to be sent to four different destinations. This allows for example, GPS data to be sent to one host appli‐cation, and I/O data to be sent to another. Each section of the Monitor and Tracking pane (Engine 0, Engine 1, Engine 2, Engine 3) corresponds to a reporting engine.

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To open the Monitoring and Tracking pane:1. From the main menu, select Tools > Options > MP > Monitor

and Tracking.2. For each of the four engines, you can set:• Connection type:

· Disabled —This engine is not being used.· UDP —This engine is used for data transmission .· GPS — This engine is used for transmitting GPS infor‐mation.

• Server IP — the IP address of the network server.• Server Port — data will be sent to this port number on the

network server.• Low Report Rate — interval (in minutes) between reports

sent by the low rate timer. (The default is five minutes.)• Fast Report Rate — interval (in seconds) between reports

sent by the high rate timer. (The default is three seconds.)• GPS Timer — interval (in seconds) between reports sent by

the GPS timer. The default is ten seconds. (If this is set to 0, the report frequency is “GPS driven”. See the User Guide for your MP modem for more information.) The MP modem sends MT data to the IP address specified by the Server IP parameter.

3. Click OK.

To send data to the MP modem, a host application on a network server requires the IP address of the MP modem. Typically service providers do not provide a static IP address to each device on the network. Rather, the IP address is dynamically assigned each time the MP modem registers on the network. This means that the host application must identify each MP modem by its Unique Mobile Device ID and capture its IP address as it registers.

If the MP modem has a public IP address, the host application can simply check the IP address on the incoming data packets to determine the IP address of the MP modem. However, if NAT (Network Address Translation) is in use, the IP address assigned to the MP modem is likely to be a private IP address. For more information, refer to the User Guide for your MP modem.

The Monitoring and Tracking Protocol Guide describes the protocols used in data transmissions between the MP modem and the network server. It provides the information necessary to develop host applications that process GPS and digital input from a fleet of MP modems. For more information contact [email protected].

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Connection WatchdogThe Connection Watchdog monitors connections to determine whether the MP modem is able to receive data from the network. If the MP modem has not received any data for a certain time (configurable), the Connection Watchdog either sends a DNS query to the DNS server or pings a specified IP address, depending on how the feature is configured. If data is received following the DNS query or ping, the MP modem maintains the connection. Otherwise the MP modem termi‐nates the connection. If the MP modem is in “always‐on” mode, it attempts reconnection once the connection is termi‐nated.

When a new connection is established, the MP modem verifies that the DNS server is valid or that pings are possible (depending on the Mode setting) before the MP modem begins monitoring for data receipt. If the MP modem is unable to verify the DNS server or the ping fails, the Connection Watchdog remains inactive, but the MP modem continues to either ping or verify the DNS server at the interval set by the Validation Timer.

To configure the Connection Watchdog: 1. From the main menu, select Tools > Options > MP >

Connection Watchdog.2. Under Network Settings, in the Mode drop‐down list, select

DNS or PING.If you select DNS, the Ping IP field will be greyed out. If you select PING, the DNS Name and DNS Port fields will be greyed out.

3. Complete the Ping IP, or DNS Name and DNS Port fields, depending on your above selection.The Ping IP format is X.X.X.X where X is a value between 0 and 255. (The default is 0.0.0.0.)The DNS Name is the web site name for DNS to resolve (such as www.sierrawireless.com). The maximum string length is 128 characters.The allowed port values are 1 to 65535. The default is 7367. To avoid selecting a port number that is in use by another component, use the default port number.

4. Under Timers, in the Connection Timer field, enter the interval, in minutes, at which the MP modem checks whether data is being received.When this interval is reached, depending on the Mode set‐ting, the modem either sends a DNS query or pings the address specified by the Ping IP field. The allowed values

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are 0 to 240. When set to 0, the Connection Watchdog is disabled. (0 is the default.)

5. In the Validation Timer field, enter the interval, in minutes, at which the modem checks for a DNS server or attempts a ping when a new connection is established.The allowed values are 1 to 240. (30 is the default.)

6. Under Reset On, in the Connection termination drop‐down list, select No or Yes.This determines whether the radio component is reset when the Connection Watchdog determines that a connec‐tion has failed. When set to No (the default), the Connection Watchdog ter‐minates invalid connections, but does NOT perform a reset. When set to Yes, the Connection Watchdog resets the radio component after terminating the connection.

7. In the Number of connection failures field, enter the number of connection failures at which the Connection Watchdog will reset the radio component.The default is 0.

8. Click OK.

Configure router functionsThe MP modem supports Network Address Translation (NAT), which enables you to use the MP modem to commu‐nicate with up to 10 devices on an Ethernet network and up to 10 additional devices on a wireless access point network.

When NAT is enabled, you can share files and resources between computers over the LAN.

The router features are enabled when NAT is enabled.

To enable NAT:1. Select Tools > Options > MP. 2. Under Network Settings, select Network Address Translation

(NAT) and from the drop‐down list, select Enabled.The MP modem automatically resets in order for this change to take effect.

Related topics

>> | Set up static IP addresses

>> | Set up TCP/IP port forwarding

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Set up static IP addressesAssigning static IP addresses is optional.

To configure static routes:1. Unlock the MP modem configuration. Select Tools > AT

Commands and enter the AT Command AT!MPCFGOPEN=”x”, where “x” is the password. (Default password is “MP3G”. E.g. AT!MPCFGOPEN=”MP3G”

2. Use the AT!MPSTATICROUTE command to set up static routing. For more information, see the 3G MP AT Command Reference manual.

3. Enter the AT!MPGRESET command to reset the modem.4. Click OK.

>> | Configure router functions

>> | Set up TCP/IP port forwarding

Set up TCP/IP port forwardingWhen port forwarding is set up, the MP modem routes specific UDP or TCP packets from the Internet to a specific port on a specific computer (or other device) on the local network.

To configure port forwarding:1. Unlock the MP modem configuration. Select Tools > AT

Commands and enter the AT Command AT!MPCFGOPEN=”x”, where “x” is the password. (Default password is “MP3G”. E.g. AT!MPCFGOPEN=”MP3G”)

2. Use the AT!MPPORTMAP command to configure the ports on the MP modem and computer you want to direct packets to. You will need to know the MAC address for the computer you want to configure. For more information, see the 3G MP AT Command Reference manual.

3. Enter the AT!MPGRESET command to reset the modem.4. Click OK.

>> | Configure router functions

>> | Set up static IP addresses

Enable wireless access pointThis option only applies to the MP875W.

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By default, the wireless access point is disabled. To enable the wireless access point:1. Select Tools > Options > MP > Wireless Access Point > Current

and enter the current password. (The default password is MP3G.)

2. Select Tools > Options > Wireless Access Point.3. Under Configuration, select the Enable Wireless Access

Point field, and from the drop‐down menu, select Yes.4. If you want to change more settings, proceed to the appro‐

priate online help topics for instructions. Otherwise, click OK to automatically reset the modem.

Related topics

>> | Set the SSID

>> | Configure security settings

Set the SSIDThis option only applies to the MP875W.

Setting the SSID is optional.

The SSID is the name of the network that appears in the list of computer network settings. The default SSID is in the format: MPxxxW‐FSN. For example, MP875W‐B452927000310.

To change the SSID:1. Unlock the MP modem configuration. Select Tools >

Options > Wireless Access Point > Password > Current and enter the current password. (The default password is MP3G.)

2. Select Tools > Options > MP > Wireless Access Point.3. Under Configuration, select the SSID / Network Name field

and type in the desired SSID.4. If you want to change more settings, proceed to the appro‐

priate online help topics for instructions. Otherwise, click OK to automatically reset the modem.

Related Topics

>> | Enable wireless access point


Configure security settingsThis option only applies to the MP875W.

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Configuring the security settings is optional. If you choose to set them, the security settings on the computers (or other devices on the network) must match the security settings on the MP modem.

First configure the security settings on the MP modem and then set the security settings on the computers on the network to match.

To configure security settings:1. Unlock the MP modem configuration. Select Tools >

Options > Wireless Access Point > Password > Current and enter the current password. (The default password is MP3G.)

2. Select Tools > Options > MP > Wireless Access Point.3. Under Security, select the Security / Encryption Type field and

from the drop‐down list, select the desired security mode.· Open (no security)· WPA (Wireless Protected Access) ‐ stronger security standard than WEP

· WPA2 ‐ enhanced version of WPA· Open WEP (Wired Equivalent Privacy) ‐ basic network security

· Shared WEP4. If desired, set the security key.

a. Under Security, select the Set New Network Key field and from the drop‐down list, select Yes.

b. In the New Network Key field, type the desired key. For WPA and WPA2, enter a string of 8 to 64 ASCII characters (example: abcdefghij). For WEP, enter a string of 10 ASCII characters or 26 hex characters (example: abcdefghij or 0123456789ABCDEF0123456789).

5. If you want to change more settings, proceed to the appro‐priate online help topics for instructions. Otherwise, click OK to automatically reset the modem.

Related topics

>> | Enable wireless access point

>> | Set the SSID

>> | Change the password

Change the passwordThis option only applies to the MP875W.

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Changing the password is optional. (The default password is MP3G.)

You can change the factory default password, but you should consider this decision carefully.

If you change the password and forget the new password, before changing any of the password‐protected features, you must reset the modem to all the factory defaults. See Reset the MP modem to factory defaults.

To change the password:1. Select Tools > Options > MP > Wireless Access Point.2. Under Password, select Set New Password and from the

drop‐down list, select Yes.3. In the New Password field, type the desired password. (It

must be 4 to 15 characters long.)4. Click OK.

Related topics


>> | Reset the MP modem to factory defaults

Reset the MP modem to factory defaultsYou can reset the MP modem to the factory default settings using AT commands or the reset button.

Note: It’s a good idea to have a record of the current settings before resetting the modem to the factory defaults.

To record the current settings:1. Select Tools > AT Commands and enter the

AT!MPCFGDUMP?, AT!MPCFGDUMP?1 and AT!MPCFGDUMP?2 commands to generate a list of current settings.

To reset the MP modem to its factory default settings:1. Enter the AT!MPNVDEF command.

To reset the MP modem to its factory default settings using the reset button, watch the LEDs and follow this sequence:1. Press and hold the reset button. The LEDs all turn red.2. Release the reset button. The LEDs all turn green and then

go out.

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When the LEDs all go out, repeat steps a and b above until you have pressed the reset button three times.

After you release the reset button for the third time, all the LEDs turn green and then go out. Then the two center LEDs (Tx and Rx) turn red. This indicates that the MP modem has restored NV settings to factory defaults. The LEDs then proceed with the regular startup sequence.

Related topics

>> | Change the password

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88: Version InformationThe About 3G Watcher window displays:• Version of 3G Watcher and components in use• Version of the network card (NDIS or Network Driver

Interface Specification) driver in use• Version of the firmware (software that resides on the flash

memory of the modem) in use• Release date of the firmware• Version of the Boot Loader (a component of the firmware)

in use• Version of your MP modem hardware

To display this window:1. From the main 3G Watcher window, select Help > About.

Select Device > General to display:• Device name.• IMEI (International Mobile Equipment Identity), a number

that uniquely identifies your MP modem on a GSM network.

• FSN (Factory Serial Number).• Batch.

Additional information is available under Device > MP and Device > Radio.

To save the information:1. Click Save and navigate to the desired folder.

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99: LEDsMP 875 modemThe MP 875 modem has four LEDs on the front panel. Use the following table to determine the status of the MP modem:

LED Behavior Indicates

Power Off Mp modem is not powered.

Rapid flashing MP modem is powered and has not acquired network service.

Slow flashing (about 1.5 seconds between flashes)

MP modem has acquired network service.

On solid MP modem has established a network connection.

Tx Flashing MP modem is transmitting data.

Rx Flashing MP modem is receiving data.

GPS Off GPS module is not active.

Flashing GPS module is active but not receiving valid fixes.

Solid GPS module is active and providing valid fixes.

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0
110: Troubleshooting TipsIf you experience a problem with your MP modem or the 3G Watcher software:• Check the status of the LEDs.• Check that you have all the current Microsoft Windows
software patches, especially if you are running Windows XP or Windows Vista.

• See the online help topic for any error message that appears in 3G Watcher:· Insufficient signal strength· Device not responding· Initialization Failed...· Failed to communicate with device· Incorrect SIM· Invalid PIN· PIN Mismatch· SIM is blocked. Please contact your service provider.· Wrong PIN

Insufficient signal strength3G Watcher notifies you when you have insufficient signal strength by displaying this icon .

Insufficient signal strength may be because:• You are outside the network coverage area.• Your antenna is not fully extended or is pointing in the

wrong direction.• You are in or near a structure that is blocking the signal.• You are near a device that is causing radio signal inter‐

ference.• A network or account problem is preventing you from

obtaining service.

Device not respondingIf this message appears:1. Verify that the cable connecting the MP modem to your

computer is securely attached at both ends.2. Press the reset button on the top of the MP modem.

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Initialization Failed... This message is displayed if the wrong driver is installed. Reinstall the MP modem driver from the installation package (.msi file) or download it from www.sierrawireless.com.

Failed to connect to high-speed serviceIf the MP modem is unable to obtain high‐speed service, 3G Watcher displays the message, “Failed to connect to high‐speed service” followed by the message, “High‐speed service not available.”

You may be outside the coverage area or experiencing Insuffi‐cient signal strength.

Failed to communicate with deviceIf this message appears when you try to establish a connection:1. Close 3G Watcher.2. Power up and power down the MP modem.3. Restart 3G Watcher.4. If the problem persists, you may need to update the

firmware. a. Check the firmware version on your MP modem.b. Check the Sierra Wireless website for firmware

upgrades: (www.sierrawireless.com).

Incorrect SIM3G Watcher displays this message if the MP 875 MP modem and SIM are incompatible. The most likely reason for this is that the MP 875 MP modem was purchased from one service provider and the SIM was purchased from another service provider. (Your MP 875 MP modem may be configured to work only with the SIM of a specific service provider.)

Contact your service provider if this message occurs.

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Troubleshooting Tips

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If the prompt “Please enter special code” is also displayed, you may be able to reconfigure the MP 875 MP modem to work with the SIM by entering a certain code. The code is only available from your service provider and there may be a fee for providing the code.

Related topic

>>| Insert and eject the SIM card

Invalid PIN

3G Watcher displays this message if you attempt to change a

PIN to a number that is an emergency phone number. You

cannot use an emergency number as part of the PIN, but it is

OK to use an emergency number as part of your PIN. For

example, you can use 9112, but not 911.

Related topics

>>| PINs assigned to the SIM

>>| Change your PINs

PIN MismatchWhen you enable SIM security or change a PIN, you must enter the PIN number twice. 3G Watcher displays the message, “PIN Mismatch” if the PINs you enter are not the same.

Related topics


>>| SIM security


SIM is blocked. Please contact your service provider.A SIM becomes blocked when SIM security is enabled and the wrong PIN is entered three times. To unblock the SIM, you must obtain the unblocking code or GSM command from your service provider.

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Related topics

>>| Unblock PIN1


>>| SIM security

>>| Blocked PIN

Wrong PIN3G Watcher displays this message when you attempt to enable SIM Security or change a PIN and enter a number other than your correct PIN.

Related topics


>>| SIM security


Reinstall the Watcher driversTo reinstall the drivers:1. From the main Watcher window, select Help > Reinstall

drivers.2. When asked to confirm that you want to reinstall the

drivers, click Yes. This takes a few minutes. A pop‐up window indicates the progress.

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Rev 1.

Index
A
activationmanual, 10

Activation Wizard, 9altitude, 25amount of data transmission, 20Analog Input Setup, 35antenna icon, 5applications, autolaunch, 19AT commands, 29

entering, 29logging, 30

autoconnection, 18autolaunch, 6

application on high‐speed connection, 16browser on high‐speed connection, 16, 19VPN on high‐speed connection, 16, 19

autolaunch options, 19automatic network selection, 23

B

bands, frequency, 23browser, autolaunch, 19browser, launch automatically on high‐speed connec‐tion, 16, 19

C

call history, viewing, 20close window, warning, 7configure router funtions, 40connect automatically on opening, 18connection

status, 6Connection Watchdog, 39coordinates, 25counters, data transmission, 20coverage, 5

D

data connectionstatus, 6

data provisioning, 11data transmission statistics, 20DCS band, 23default GPRS profile, setting, 18default profile, 14default settings, restoring, 44Device Name, 31

device not available, 5device not responding, 5, 51Digital I/O Setup, 35digital input

configuration, 35digital output

configuration, 35

E

EDGE connectionstatus, 5

EDGE indicator, 5exit warning, 7

F

factory defaults, reset, 44Failed to connect to high‐speed service, 52frequency band, 23

G

general pane options window, 6GPRS connection

status, 5GPRS indicator, 5GPRS profiles, setting the default, 18GPS, 25

Display window, 25failure to report, 26indicator in Watcher, 6indicator, LED, 49LED, 26maps, 26satellites, 26signal, 26

GPS indicator, 6GSM

bands, 23

H

HSDPA / HSUPA connectionstatus, 5

HSDPA / HSUPA indicator, 5HSDPA connection

status, 5HSDPA indicator, 5HSUPA connection

status, 5HSUPA indicator, 5

5 Jul.08 55

Index

Rev 1.

HyperTerminal, 29

I

iconantenna, 5device status, 5roaming, 6signal strength, 5

icons in system tray, 6icons on main window, 5incorrect SIM, 52indicator

device status, 5EDGE coverage, 5GPRS coverage, 5HSDPA / HSUPA coverage, 5HSDPA coverage, 5HSUPA coverage, 5roaming, 6signal strength, 5UMTS coverage, 5

indicators in system tray, 6indicators on main window, 5initialization failed, 52Input / Output Devices, 34invalid PIN, 53IP address, static routes, 41

L

latitude, 25launch

browser automatically on high‐speed connection, 16, 19

VPN automatically on high‐speed connection, 16, 19

LEDs, 49longitude, 25low signal strength, 51

M

main 3G Watcher window, 5manual network selection, 23Monitor and Tracking, 37

N

NAT, 40Network, 23Network Address Translation, 40network selection, 23networking, 40no signal, 51

O

Operating Mode, 32options window

general pane, 6OTASP data provisioning, 11

P

passwordchange, 43default, 42, 43forgot, 43prompt for, 15wap, 42

PCS band, 23PIN

invalid, 53mismatch, 53wrong, 54

port forwarding, 41Power Off Timer, 32profiles, 14

creating, 15default, 14deleting, 17editing, 16for high‐speed connections, 14

profiles, setting the GPRS default, 18prompt before exit, 7prompt for password, 15

Q

quantity of data transmission, 20

R

reset button, 44reset factory defaults, 44restoring factory settings, 44roaming indicator, 6router functions in MP modem, 40routes, static, 41RSSI, 5

S

security settings, configuring for wap, 42selecting a network, 23signal strength indicator, 5signal strength, insufficient, 51SIM

incorrect, 52SSID, changing, 42startup options, 6static IP address, 41

5 Jul.08 56

Index

Rev 1.

statusconcurrent HSDPA / HSUPA service, 5data transmission, 6device, 5EDGE connection, 5EDGE service, 5GPRS connection, 5GPRS service, 5HSDPA / HSUPA connection, 5HSDPA connection, 5HSDPA service, 5HSUPA connection, 5HSUPA service, 5roaming, 6signal strength, 5UMTS connection, 5UMTS service, 5

status icons, system tray, 6system tray icons, 6

T

TCP/IP port forwarding, 41time, 25triangle icon, 6

turn radio off on exit, 7

U

UMTS connectionstatus, 5

UMTS indicator, 5UTC, 25

V

velocity, 25viewing call history, 20viewing data transmission statistics, 20VPN, autolaunch, 19VPN, launch on high‐speed connection, 16, 19

W

wap, enabling, 41warning on exit, 7wireless access point, enabling, 41wrong PIN, 54

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mp 880w/881w online help

Documents