Matt Hartzog761 Poplar Court • Oswego, IL 60543

630.554.3588 home

prepared by

TABLE OF CONTENTS

• NEEDS AND ABILITIES– Relationship Management/Client Service– Early stage experience– Cross functional agility– Strategy development/Execution– Performance driven– Strong Leadership Skills

• 90 Day Plan for Success• THANK YOU

NEEDS AND ABILITIES

YOUR NEEDS MY ABILITIES Relationship Management/Client Service Maintained strong working relationships with clients

that fostered hyper growth & superior customer service. Achieved Net Promoter Scores of 88% and 73% Employee Engagement.

Early stage experience 20 year career building successful new businesses in quick printing, general contracting, land development, wireless towers, retail petroleum & self-serve kiosk industries

Cross functional agility Ability to work as an integral member of a team working towards the accomplishment of company goals as exemplified by my leadership & participation in executive & operations leadership teams

Strategy Development/Execution Developed & led the execution of the deployment plan. A new kiosk was delivered 24/7/365 reducing project timelines by 50%. Improved uptime by 10% & decreased spending 14%.

Leadership Experience leading the professional development of a staff of 100 (union, non-union & management) Established programs to support positive performance, my team consistently exceeded expectations.

RELATIONSHIP MANAGEMENT/CLIENT SERVICE

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CNPS Linear (CNPS)

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• 2008 CNPS

5-10% NPS FOR AVERAGE FIRMS MANY FIRMS HAVE NEGATIVE NPS 75% NPS CONSIDERED QUITE HIGH 2008 NPS – 45% 2009 NPS – 87% (85% IS STRETCH TARGET)

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2007 CNPS

• netpromoter.com

Early stage experience

Cross functional agility• Executive Leadership Team• Operations Leadership Team• Deal Review Committee• Deployment Leadership Team• Business Development• Ad hoc committees

– Finance/Accounting– Software– Marketing– Purchasing– Technical support

• Regional Management Leadership Team

STRATEGY DEVELOPMENT/EXECUTION

• Grew network from 100 kiosks to over 22,000• A new kiosk delivered every hour – 24/7/365• Customer satisfaction scores exceeding 85%• Drove annual savings of 14%• Team achieved 100%+ metrics on annual basis

Goal STRETCH /BASE Target Weight Data

DEPLOYMENT DATA SUCCESS RATE (DDSR) 100%/96% 20% 98.96%

Optimize Interior Placements 100%/97% 20% 99.56%

Deployment Success Rate 97%/93% 20% 98.54%

Kiosk Deployment Costs 15% below budget/MET 30% -14%

Client Net Promoter Score 85%/65% 10% 88%

PERFORMANCE DRIVEN

IBM Parking Survey Ranks Chicago #1• Friday, July 06, 2012• IBM’s Global Parking Survey recently ranked

Chicago #1 in the world for on-street parking, based on least emotional and economic pain. Among 20 of the largest cities worldwide, Chicago drivers needed the shortest amount of time to find a parking space (averaging only 13 minutes, with 28% finding a space in under five minutes), had the least amount of tickets for illegal parking, and fewest arguments over parking. The Reason Foundation’s authoritative “Annual Privatization Report 2011” found: “Outside researchers are finding high levels of performance in Chicago’s parking system when compared to other major cities around the world…. the Windy City is now an international leader.”

Strong Leadership Skills

90 Day Plan for Success

READY

SET

GO!

First 30 daysREADY

ResearchComplete new hire paperworkBusiness planCompany knowledge - how does the business work? IT systemsIndustry knowledgeEmployees’ knowledgeProgram knowledgeClient listContractor listSupplier listConsultant list

BossPlanPet peevesCommunication styleLeadership styleHow to make successfulWho are you?

Office set-upEmailBusiness cardsSuppliesFurniturePhone – desk & mobileLaptopMonitorDocking stationAir cardsDigital cameraPrinter/Scanner/Fax

Next 30 daysSET

Financial analysisCompany analysisIndustry analysisSupplier analysisContractor analysisContractor analysisClient analysisCustomer analysis

Employee one on ones Getting to know youWho are you?Definition of successGoals

How does the program workGame planKickoffExecution

Definition of success & expectationsEarly long range planning and goal setting

Mission statementVisionGoals – company, team & individualValues

Final 30 daysGO!

Client visitsSupplier visitsContractor visitsSite visits90 day reviewLong range planning & goal setting rough draftOperations manual planning

Success is putting the right pieces together!

Make the routine look spectacular so the spectacular looks routine.

-Matt Hartzog