CURRICULUM VITAE

PERSONAL DETAILSName: Michael Paul Oliver Date of Birth: 25/01/1961Address: 7 Willowbrook Grange

ChellastonDerbyDE73 6TR

Status: Married

Nationality: British

Telephone: Home - 01332 690364Mobile - 07973486145

Driving License: Full

QUALIFICATIONS AND EDUCATION1997-1998: MSc in Manufacturing Management (University of Derby)1996-1997: Diploma in Management Studies (University of Derby)1995-1996: Certificate in Management Studies (University of Derby)1991-1992: British Prod and Inventory Control Society Diploma - Stage 1 (University of Derby)1979-1981: HNC in Mechanical Engineering (Derby College of Higher Education)1977-1979: ONC in General Engineering (Wilmorton College of Further Education, Derby)1972-1977: 8 “O” Levels (Alderman Smith Comprehensive, Nuneaton, Warwickshire)

OCCUPATIONAL EXPERIENCE SUMMARY2005 to date CUSTOMER SERVICES

Last position held – Customer Services ManagerGeneral Responsibilities Provide customer service, including technical advice and guidance. Act as an advocate for customers internally within Rolls-Royce. Have operational accountability for the contracted service requirements of the customer. Responsibility for maintaining customer satisfaction. Manage Field Service Offices and personnel. Specific Experience within the roleAsia Pacific Region working on Qantas (524), National Jet Systems (BR715) and Tay, Spey and Dart Operators within the region. Thai (Trent 500, 700, 800 & 900 EIS) and MAS (Trent 800), Egyptair (Trent 700), AirAsia X (Trent 700), ANA (Trent 1000)

1998 to 2005 TS&O / ENGINE SUPPORTLast position held - Principal Customer Services OfficerGeneral ResponsibilitiesProducing generic Engine Management Programmes and Customer Acknowledgement documents to control engine rework at shop visit.Raise, investigate and implement shop visit cost reduction opportunities. Advise on:

engine workscope requirements logistics for Mod retrofit campaigns Commercial Authorisations to support fleet wide arisings World Wide communications.

Specific Experience within the roleRB211 535E4/E4-B/E4-C, 524G/H/-T, Classics, Trent 700

RB211 535E4/E4-B/E4-C, 524G/H/-T Reliability management - flyforwards, traffic light monitors, reps flyforward brochure.

Reliability management - flyforwards, traffic light monitors, reps

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CURRICULUM VITAE

flyforward brochure. Maintenance Burden analysis - planned and unplanned.Introduced Controlled Workscope EMP. Personally instigated and developed a revised EMP format based on inspection level that takes into account fleet service experience.Cost of ownership model.Management of various in service issues.Team leader on 535E4/E4-B/E4-C, 524G/H/-T and Classics.

1989-1998: TECHNICAL CONTROLLast position held – Senior Materiel ControllerGeneral ResponsibilitiesManage the demands for technical change by balancing the Product Support and Engineering need for technical change against the production need for stability.Instruct authoritative documentation to control the integrity of the production Bill of Material and ensure the continual availability of hardware from the supply chain. Verify and resolve anomalies on the technical status of engines prior to despatch. Specific Experience within the roleAllison TF41, Civil Spey, Industrial and Marine Spey, Industrial RB211, Tay, BR700, RB211-535 and 524 variants.Seconded onto Warehouse Control System (WCS) Support Team at the ROD to ensure that material flow to the build line and for spares orders was maintained in the wake of the computer system failure.Seconded onto the Saudia Support team in 1992, SINB Bottom Shop to support the overhaul of 100 RB211 compressor modules after a spate of failures in units overhauled by the Saudia Air Motive.

1986-1989: DESIGN STANDARDS DEPARTMENTLast position held - ‘Leading Design Integrity and Standards Engineer.’General ResponsibilitiesThe maintenance of National and International Standards documentation. Preparation of new and maintenance of existing Rolls-Royce standards documentation, e.g. Joint Design Standard Manuals (JDS), Works Process Specification Manuals (WPS), Design Rules and Aids (DRA’s), etc. The supervision of component qualification testing at external suppliers.

1981-1986: ENGINEERING DRAWING OFFICELast position held - ‘Leading Product Draughtsman’.General ResponsibilitiesThe preparation and maintenance of detail drawings and associated paperwork to enable the manufacture of main engine components, ground support equipment, rig testing equipment and associated instrumentation, etc.

1977-1981: ROLLS-ROYCE TECHNICAL APPRENTICESHIP

SKILLSGood communications skills and the ability to apply them at all levels.Have an extensive network of contacts throughout the company.Extensive work travel experience, dealing face to face and presenting to customers. Ability to meet deadlines and objectives both individually and as part of a team.Excellent Personal Computer literacy skills. Have been trained in Computer Aided Design (CAD).LEISURE INTERESTSWeight Training, Badminton, Golf, Cycling, Running, Reading, Cinema, Motorcycles.

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ADDITIONAL INFORMATIONMember of the Royal Aeronautical Society since 1988.

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