mr. manoj kumar, head it, hmel and mr. gyan prakash ... · mr. manoj kumar, head it, hmel and mr....
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SAP Customer Success Story – HMEL
SAP User Groups - Knowledge Sharing Sessions Mr. Manoj Kumar, Head IT, HMEL and Mr. Gyan Prakash, Deputy Manager IT, HMEL
December, 2016
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 2 Customer
Agenda
Welcome
About HMEL
Success Story by HMEL
ES consumptions by HMEL + Benefits Accrued
Plans 2017
Summary
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SAP Support Reference Program : SAP Customer Success Story Program
Welcome
Welcome
SAP Believes You – Our Customer – Tells Our Story Best
The experience of our customers as a technology leader is an important source of information to us, and also to our entire
ecosystem. We invite customers to enhance there partnership with SAP by becoming one of our reference customers. Testify
on behalf of SAP and showcase how there business is succeeding using SAP service and support offerings.
• Communicate the value of SAP Support
In a way that resonates with other customers by illustrating how you have benefited from your collaboration with SAP
• Showcase our customers achievements
Helping ground discussions of features, benefits and the latest innovations – helping other customers better understand
the ways SAP can help them improve their operations and grow their business
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SAP Support Reference Program The Power of Collaborating with SAP
SAP Collaborates with its customers through various support programs and enables its customers to realize value through its
offerings , through successful collaboration customers have achieved some of below benefits -
Create business value for their organization through strategic use of SAP solutions/services ,
Transformed key processes to enhance business flexibility, improve productivity, and support the strategic direction of
their organization
reduce complexity or cost of IT and align IT with business strategy.
David
Roberts –
Under
Armour
“Being a reference customer has been fantastic.
It affords us an opportunity to share our successes and our
learnings with many other customers who are probably facing the
same business challenges that we face.”
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 5 Customer
Agenda
Welcome
About HMEL
Success Story by HMEL
ES consumptions by HMEL + benefits accrued
Plans 2017
Summary
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 6 Customer
Manoj Kumar
HPCL-Mittal Energy Limited (HMEL) is a joint venture between Hindustan Petroleum
Corporation Limited (HPCL) and Mittal Energy Investment Pvt Ltd, Singapore - Lakshmi N
Mittal Group Company. The land mark public-private partnership company has built the 9
MMTPA Guru Gobind Singh Refinery.
Introduction
SAP ECC 6 EHP 7 , SAP PI , SAP BIW , SAP SRM ,SAP ESS/MSS Portal , SAP Fiori , SAP
EHS , SAP Solution Manager ,SAP GRC , SAP MII .
SAP Landscape Hardware Refresh , SAP HANA Migration , SAP SSO Implementation
Organizational
Summary
SAP Landscape
Focus SAP
Areas
Introduction & Business Overview….
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Awards & Recognition
SAP ACE Awards (2012) : Best run implementation in HR and Sourcing &
Procurement
SAP ACE Award (2013) : Excellence in Green Initiatives and
Sustainability in SAP Environment, Health and Safety module
SAP Customer COE Award(2014) : In the “Innovation” category
SAP ACE award (2016) : Operational Excellence in implementing
Manufacturing Intelligence Integration
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 8 Customer
1st page of success story
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Introduction & Business Overview….
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ES Entitlements Consumed
Customer code optimization to optimize expensive coding (CQC BPPO)
SQL Tuning + assessment of technical monitoring/ administration practices (CQC TPO)
Analysis of business data to identify process bottlenecks sliced and diced by data types/
regions/ plans….. (CQC BPA/M)
Leverage SAP support effectively during critical situations (MCS)
Team enablement/ Best Practices using ES academy (EGI and MTE)
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 11 Customer
SAP CQC Business Process Performance Optimization(BW) Benefit Accrued
High runtime of DTP for Finance Account Receivable info cube.
Impact : Data Load was taking 6.5 hours impacted on data availability for reporting.
Benefit : Runtime reduce by 30 %, reports were available within the specified time lines.
High runtime of DTP for Plant Maintained Info Package
Impact : Data Load was taking 11 hours impacted on data availability for reporting.
Benefit : Runtime reduce drastically low, reports were available within the specified time lines.
Issue 1 : High
runtime of DTP
Issue 2 : High
runtime of DTP
High runtime DSO activation of Fund Management Cube.
Impact :Delayed data availability for Business Planning and consolidation
Benefit : Activation achieved
Issue 3 : High
Runtime in DSO
activation
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SAP Technical Performance Optimization Database Session Benefit Accrued
Database
Administration
Issue : Size of Online Redo Logs too small
Benefit : Improved system performance faster data commit on DB
Issue : Indexes with Names not starting with Table Name
Benefit : Adhere to best practices.
Issue : Memory Parameters Suggestion
Benefit : Optimal use of hardware configuration.
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SAP Continuous Quality Check : Business Process Analysis Benefit Accrued
Finance
Business Process CQC
Plant Maintenance
Procure to Pay
Order to Cash
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ES Academy- MTE & EGI
Data Volume Management Guide for SAP Business Suite Best Practices
Solution Manager ITSM ( Incident and Problem Management )
Solution Manager Change Request Management (CHARM ))
Solution Manager Technical Monitoring
Expert Guided
Implementations
Solution Manager Data volume Management (DVM)
End User Experience Monitoring , reporting and analysis
Business Process Analytics and Improvement
Guided Self
Services
Solution Manager Config. Validation
Solution Manager Template Management
Transport Execution Analysis (TEA)
Meet the Expert /
Recordings
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Service Plan for HMEL - 2017
SAP technical verification of go-live readiness for GST EHP patch prerequisite
preparation (CQC GLS)
Empowerment of core team for SAP HANA migration (SAP HANA Value map)
Data volume Management services to avoid/delete/archive unwanted data for
ERP system (CQC DVM)
To avoid technical risk during the OS/ DB migration (CQC OS/DB migration
check)
SAP technical verification of go-live readiness for HANA migration to avoid
the technical issue’s and performance issue for the HANA go-live.(CQC Go-
Live Support)
Get CCOE Re-Certified by end of 2017
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Agenda
Welcome
About HMEL
Success Story by HMEL
ES consumptions by HMEL + benefits accrued
Plans 2017
Summary
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 17 Customer
Continuous Quality Checks
Mission Critical Support
Empowerment and
Collaboration
Innovation & Value Realization
SAP Enterprise Support
SAP Enterprise Support for On-Premise Solutions The basis for customer success
Operate better
to simplify operations and prepare your
landscape for future innovations
Innovate better
to accelerate the adoption of innovations
with minimal business disruption
Implement better
to achieve faster time-to-value and set
the course for successful operations
Customer
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