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MRRA Dashboard Key Performance Indicators (KPI) January 23, 2017

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Page 1: MRRA Dashboardmrra.us/wp-content/uploads/MRRA-Dashboard-January-2018.pdf · Customer Satisfaction Survey Results (Goal 100% satisfaction) How well do you believe the MRRA representative

MRRA Dashboard

Key Performance Indicators (KPI)

January 23, 2017

Page 2: MRRA Dashboardmrra.us/wp-content/uploads/MRRA-Dashboard-January-2018.pdf · Customer Satisfaction Survey Results (Goal 100% satisfaction) How well do you believe the MRRA representative

Largest employers✓ Pathways✓ Wayfair✓ SaviLinx✓ SMCC✓ Mölnlycke Health Care

Page 3: MRRA Dashboardmrra.us/wp-content/uploads/MRRA-Dashboard-January-2018.pdf · Customer Satisfaction Survey Results (Goal 100% satisfaction) How well do you believe the MRRA representative

Target industrial sectors by percentage of occupied space

21% Aerospace

8% Bio

10% Composites

9% IT17% Renewables

20% Education

16%Misc.

Nearly 1 million square feet occupied by business entities on former NASB property.

232,744

83,400

109,063

147,086

7,656

218,554

175,436

0

50,000

100,000

150,000

200,000

250,000

300,000

Aviation BioTech Composites IT RenewableEnergy

Education Other

Additionally, over 15 acres are being utilized for renewableenergy projects.

Page 4: MRRA Dashboardmrra.us/wp-content/uploads/MRRA-Dashboard-January-2018.pdf · Customer Satisfaction Survey Results (Goal 100% satisfaction) How well do you believe the MRRA representative

8% Bio

10% Composites

9% IT

1.99%

10.60%

67.59%

1.45%

1.98%6.47%

1.38% 8.54%

Aerospace

Biosciences

Composites

Education

Energy

IT

Other

Manufacturing

Technology Accelerator/ Manufacturing IncubatorTotal 95,000 SF; Space Utilization by Sector

Page 5: MRRA Dashboardmrra.us/wp-content/uploads/MRRA-Dashboard-January-2018.pdf · Customer Satisfaction Survey Results (Goal 100% satisfaction) How well do you believe the MRRA representative

Goal: To reduce unaccounted for Electrical consumption by 50% in 2 years.“Eliminate vampires”Goal achieved

Goal Achieved!

Page 7: MRRA Dashboardmrra.us/wp-content/uploads/MRRA-Dashboard-January-2018.pdf · Customer Satisfaction Survey Results (Goal 100% satisfaction) How well do you believe the MRRA representative

Reduce unaccountedfor water consumption

by 25% in 3 years

Goal Achieved!

Page 8: MRRA Dashboardmrra.us/wp-content/uploads/MRRA-Dashboard-January-2018.pdf · Customer Satisfaction Survey Results (Goal 100% satisfaction) How well do you believe the MRRA representative

Aviation FuelGoal: 5% annual growth

255,000

200,017

238,792

289,191

235,000

370,000

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

2012 2013 2014 2015 2016 2017

Gallons Aviation Fuel Sold

2017 fuel sales easily eclipsed previous record set in 2015.

Air Show years 2012, 2015, 2017

Page 9: MRRA Dashboardmrra.us/wp-content/uploads/MRRA-Dashboard-January-2018.pdf · Customer Satisfaction Survey Results (Goal 100% satisfaction) How well do you believe the MRRA representative

10,114

14,62715,405

18,109

11,000

15,35816,175

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,000

2014 2015 2016 2017

Air Operations

Flight OperationsTake-offs and Landings at BXM

Goal: 5% annual growth.BXM ops grew by 17% in 2017

Page 10: MRRA Dashboardmrra.us/wp-content/uploads/MRRA-Dashboard-January-2018.pdf · Customer Satisfaction Survey Results (Goal 100% satisfaction) How well do you believe the MRRA representative

788,937

191,745

146,065

115,000

110,857

68,762

59,500

50,984

35,841

35,466

33,450

25,000

19,00013,610

11,451

8,000

4,2844,200

1,600

MRRA

Navy

SMCC

Rousseau Enterprises

Priority Group

Affordable Mid Coast Housing

Maine Army National Guard

Town of Brunswick

Tom Wright

Wicked Joe

Cardente

Sandy River

USMC Reserves

Brunswick Naval Museum

Family Focus

New England Tent and Awning

Firehouse Gymnastics

Frosty's Doughnuts

14 Willey Street

Square Footage: Who owns what?

Page 11: MRRA Dashboardmrra.us/wp-content/uploads/MRRA-Dashboard-January-2018.pdf · Customer Satisfaction Survey Results (Goal 100% satisfaction) How well do you believe the MRRA representative

Acreage: Land-ownersProperty Owner Acreage

MRRA 1349.60

Town of Brunswick 734.00

Navy 572.79

Bowdoin 135.11

AMH 125.05

Brunswick Landing Ventures 116.19

State of Maine 59.91

Priority Group 49.00

SMCC 19.92

Rousseau 14.70

Sandy River II 13.64

Cardente 12.08

U.S. Coast Guard 11.00

Tom Wright 7.56

14 Willey Road LLC 2.68

Family Focus 2.38

BNMG Museum 2.30

Roman Catholic Church 0.94

New England Tent 0.87

Frosty's Donuts 0.75

Total Acreage 3230.47

Page 12: MRRA Dashboardmrra.us/wp-content/uploads/MRRA-Dashboard-January-2018.pdf · Customer Satisfaction Survey Results (Goal 100% satisfaction) How well do you believe the MRRA representative

MRRA Real Estate: Sold/Leased

Under Contract/PBC

Page 13: MRRA Dashboardmrra.us/wp-content/uploads/MRRA-Dashboard-January-2018.pdf · Customer Satisfaction Survey Results (Goal 100% satisfaction) How well do you believe the MRRA representative

Financial Management

Clean Audit OpinionFY Clean?

2012*: Yes C

2013**: Yes C

2014**: Yes C

2015**: Yes C

2016**: Yes C

2017**: Yes C

* MacDonald Page LLC | ** Runyan Kersteen Ouellette

Unobligated Fund Balance (percent of total general fund revenues) Goal: 15%

• 2012: 0%

• 2013: 0%

• 2014: 0%

• 2015: 0%

• 2016: 0%

• 2017: 35.9%

Page 14: MRRA Dashboardmrra.us/wp-content/uploads/MRRA-Dashboard-January-2018.pdf · Customer Satisfaction Survey Results (Goal 100% satisfaction) How well do you believe the MRRA representative

Customer Satisfaction Survey Results (Goal 100% satisfaction)

How well do you believe the MRRA representative understood your needs?

How satisfied were you that MRRA staff addressed your recent question or concern?

“Here is a simple but powerful rule: Always give people more than what they expect to get.” -- Nelson Boswell

How would you rate your level of satisfaction with MRRA customer service and support?

100%

“To date my dealings with MRRA

have been very positive and the

staff who I have dealt with I have

found extremely supportive and

helpful.” -- Satisfied patron