MRS_Deployment

Scenario1:

t-code mrss/plboorgm:MRS runs fully integrated as an Add-On to SAP ERP/CRM for system service, plant maintenance and project businesses. Optimization of resource assignment according to e.g. travel times, priorities and qualifications, resource utilization.

UseCases:Visualize crossORG-Planning situation, Optimize ServiceTechnicians travel time&SLA fulfillment, planResources like humans&tools, mapQualification&Availability of Technician for ServcieOrderDemands & damandRelationships@WorkCenters/TechnicianTeamsEx: identifyDemand, to createOrder, to scheduleWorkCenter, to scheduleTechnicians&Tools, & to orderConfirmation.Roles: Employee (create resource request, fulfill resource request, & assign resources to requests) , DemandRequester (createDates_Durations_reuiredProfile), ContactPerson ( EmployeeSearch, accept/decline resourceOffers, & processAssignedDemands) & ResourcePlanner (transfer demands to resourcePlanner).

@Masterdata createEmployee_BusinessPartner for availability & qualificaitons Maintain workSchedule for Employee/Technician Maintain Technician qualifications&qualificationCatalogs Maintain tools like material & equipment

Maintain resourcePanning_structure for technicianWorkCenter for resourcePlanningNode, assign resourcePlanner & assignContactPerson.

Define required qualifications Search for employees Offer resources Accept or decline resource offers Accept and execute assignment Monitor execution

Field Service: Request service /Work identification Create order and make an appointment Create assignments and resolve conflicts Accept and execute assignment Monitor execution

@Order Assign of group (work center) Rough schedule Plan durations Require qualifications Require tools Location (e.g. customer address, address of technical object) Time Window (can also manually be fixed in MRS) SLAs Planned duration Required qualifications Relationships between orders/operations Preferred technician Manually fixed technician

@Technician Availability including breaks Start location (home address) Qualifications

@Dispatching Assign of technician/team Fine scheduling Assign tool resources Execute monitoring

UAT:AddQualification: Open MRS scheduling Page and see Service orders flown from CRM

OrderAvailability@PlanningBoard: Open MRS scheduling Page and check available Service orders from CRM

DisplayScheduled/Unscheduled ServiceOrders: View scheduled/Non-Scheduled Service Orders in MRS

DisplayService-Technician_qualification: Check assgined Qualifications of given TechnicianCheckSuitable Resources: Planning Board shows suitable resources based on Technician Qualification

Check parts availablity in MRS planning board: Parts Availabilty Information will be displayed from backend CRM system Logic

WorkAssignment: Assign the demand item to the resource

WorkSchedule: Schedule one item in Bay, which is created as resource

TechnicianComments: Display comments of Technician who is created as BusinessPartner in CRM system. OrderPriority: Check Demands to execute

CustomerComments: Check customer descriptions in Demanded items. ExecuteReports: Check and Export MRS Reports as ExcelSAP Notes: 1380854 - MRS 700: Integrate MRS with CRM Service Orders1400459 - MRS 700: Installing MRS Optimizer780143 - MRS: Release strategy