Comfort

MST CompanyProfile

2016

Contents

Company information

15 Contacts

Core business

10 Outsourcing maintenance of acquiring networks11 Outsourcing maintenance of ATM networks12 Branding

13 Sale of specialized equipment

12 Bank equipment carrying

Company profile

4 About us6 Company mission6 Company values7 Quality management

8 Service area

Company profile«MST Company» is one of the leading companies in the Ural Federal District market of services to provide maintenance of bank and cash equipment.

Company profile

About usWe thank you for the interest in «MST Company». Like any acquaintance we would like to start out by presenting our Company.

We can confidently say that «MST Company» is one of the leading companies in the Ural Federal District market of services to provide maintenance of bank and cash equipment.

The Company provides services on the basis of a single operation center with a transpar-ent algorithm of responsibility and cost control. Strong technological base ensures the wide range of services:

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Technical support of bank acquiring networks

«MST Company» provides services on integrated technical support of payment ter-minals (credit card terminals, PIN Pad), communication equipment and software used for organization of acquiring maintenance of trade/service points.

Service maintenance of self-service machines (ATMs, information and transac-tion terminals)

Outsourcing maintenance of bank ATM networks is one of the promising activity ar-eas of our Company. The service offered by «MST Company» is aimed at ensur-ing maximum availability and efficiency of the Customer’s equipment. Choosing «MST Company» as a service partner the ATM networks owners gain the op-portunity to choose a topical composition and SLA variant for each device.

Installation and maintenance of prefabricated autonomous constructions for ATMs, payment terminals and banking mini-offices«MST Company» has been dealing with design of turnkey solutions for the organiza-tion of banking retail outlets since 2012. The Company has successfully realized a big number of projects on design and installation of automated banking mini-offices of various types.

We provide services on design development, layout design solutions, manufacturing and further delivery and installation of automated banking mini-offices across the Ural Federal District.

self-service offices creation;• pavilions for self-service machines;• mobile offices.•

About us | Company profile

«MST Company» is an authorized partner of a worldwide known networking equipment producer «D-link»

«MST Company» is a «Dors» Company distributor.

«MST Company» is a master distributor of «Ingenico» across the Ural Federal District.

«MST Company» is a distributor of a worldwide known sensor equipment producer «Elo».

«MST Company» is a distributor of «ATOL» company.

«MST Company» is a distributor of «Yarus» company.

Company profile

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Branding of self-service machines, creation of round-the-clock self-service zones in strict accordance with the requirements of Banks’ Brand Book

«MST Company» is one of the leading companies in the Ural Federal District hav-ing a unique experience in self-service machines branding (ATMs, informational-transaction terminals), creation of self-service round-the-clock zones in strict ac-cordance with the requirements of Banks’ Brand Book and technical requirements on installation and operation of bank equipment.

About us | Company profile

Company valuesLeadership and innovations

The Company set high requirements to senior management employees to ensure qualita-tive services. We consider innovations to be one of the principal factors of the Company growth, and the main factors of the innovation activities are human resources and corpo-rate culture.

Unity and effectiveness

High level of service maintenance is ensured by means of timely increase of professional competence of our employees and our team unity which allows us to achieve the highest results. It is precisely these factors that make even the most hard-to-please Customers trust us.

Openness and goodwill

This is our key to success in communication considering that it is exactly communication which defines the effectiveness of both the Company itself and work with Customers in general.

Company Mission The Company is aimed at the development of outsourcing IT complying with the latest market requirements. Providing high-qualitative services we are continuously striving for innovations in IT outsourcing sector anticipating our Customers’ expectations.

We are developing one of the best outsourcing companies which success is based on the professional competence of our employees.

Company profile

6About us - Company Mission - Company values | Company profile

Company profile

7Quality management | Company profile

Quality managementThe main principle of our work is continuous improvement of provided services.

This goal is achievable only on the basis of constant realization of the following prin-ciples:

The management of «MST Company» monitors the implementation of the Quality Manage-ment Policy in compliance with the international standard ISO 9001:2008

Customer-oriented strategy

We are developing new solutions and services based on the requirements of our Customers. We are constantly working on the ways to increase Customer focus; it is the Customer who has the final say in the Company services quality assessment.

Project management and continuous efficiency improvement

More than anyone else, we understand our activity as a number of interrelated business-processes aimed at certain result. The constant analysis of processes, sys-tems, products and services is always in focus, which provides continuous improve-ment of work efficiency. An integral part of the daily activities for senior manage-ment employees includes the identification and elimination of possible production losses, problem analysis and implementation of operational experiments.

Mutually beneficial supplier relationshipWe don’t choose our partners based on financial aspects. The work with the selected suppliers is built on the basis of long-term loyalty and trust, which doesn’t only re-duces instability in incoming materials but also improves the final product quality. This allows us to create values and consider our Customers’ desires when working with the suppliers.

Involvement of staff in the working processes

We do our best to give employees an opportunity to improve business processes. We strive for creation of the atmosphere where the employees have a genuine desire to be a part of our team regardless of the emerging difficulties. We appreciate the achievements of each employee and focus on promoting talents.

Company profile

Service area

8Service area | Company profile

Due to the extensive network of «MST Company» we have an opportunity to provide services throughout the Ural Federal District.

Yekaterinburg

Pervouralsk

Nizhniy Tagil

Novouralsk

Kachkanar

Serov

Chelyabinsk

Kasli

Zlatoust

Troitsk

Magnitogorsk Kurgan

Shadrinsk

Yekaterinburg, Kamensk-Uralskiy, Polevsloy, Sysert, Beryozovskiy, Sredneuralsk, Pyshma, Asbest, Malyshevka, Reftinskiy

Pervouralsk, Nizhnie Sergi, Mikhaylovsk, Revda, Degtyarsk

Nizhniy Tagil, Kushva, Verkhnyaya Salda, Nevyansk, Verkhnyaya Tura, Kirovgrad, Krasnouralsk

Novouralsk, Verkhniy Tagil

Kachkanar, Lesnoy, Nizhnyaya Tura

Serov, Krasnoturinsk, Karpinsk, Volchansk

Chelyabinsk, Korkino, Kopeysk, Yemanzhelinsk, Yetkul

Kasli, Verkhniy Ufaley, Snezhinsk

Zlatoust, Miass, Satka, Chebarkul

Troitsk, Yuzhnouralsk, Plast

Magnitogorsk, Verkhneuralsk

Kurgan, Yurgamysh, Vargashi, Belozyorskoye

Shadrinsk, Dalmatovo, Kargapolye

CITY ServICe AreA

Core business«MST Company» provides services on the basis of a single operation center with a transparent algorithm of responsibility and cost control. Strong technological base en-sures the wide range of provided services.

Core business

10Outsourcing maintenance of acquiring networks | Core business

Outsourcing maintenance of acquiring networksOne of the activities of «MST Company» is outsourcing maintenance of bank’s acquiring network. The set of Company’s services provides a big number of functions aimed at de-velopment and maintenance of acquiring networks.

The Company’s engineers have undertaken the specialized trainings and have a great ex-perience in implementation of design solutions for maintenance of payment cards at the trade/service points.

All requests for works are registered in the registration and incidents processing system.

Cooperation with «MST Company» gives a bank an opportunity to increase the availability of services, reduce costs and increase acquiring business profitability.

«MST Company» provides services on integrated technical support of payment terminals (Credit card terminals, PIN Pad), communication equipment and software used for organi-zation of acquiring maintenance of trade/service points.

The service set may include a various range of services:

The final service set is drawn up based on the Customer’s needs and stipulated in the SLA (service level agreement).

maintenance of terminal equipment exchange fleet;

analysis of a place for organization of acquiring services (choice of technical solu-tions, communication channel, etc.);

installation and connection of terminal equipment to the communication structure of trade/service point, installation of transaction software;

instructing of payment terminal users;

comprehensive training of employees of trade/service points in procedure of pay-ment cards acceptance (training is held in the training centers of our Company);

consulting support of trade/service points;

elimination of technical incidents with terminal and transaction equipment and soft-ware;

courier services.

Core business

Outsourcing maintenance of ATM networks«MST Company» offers a full range of services on self-service machines maintenance. Outsourcing maintenance of bank ATM networks is one of the promising activity areas of Company development.

A wide range of Company’s services ensures the minimum downtime level for ATMs and informational-payment terminals. The acquisition of the service gives our Clients an op-portunity to significantly increase the availability of self-service machines.

To ensure high quality of maintenance our service engineers are regularly trained and have years of experience in servicing ATMs of different manufacturers as well as equipped with all the necessary tools to carry out maintenance and repair works. It is worth noting that nowadays «MST Company» cooperates with the majority of manu-facturers in the Russian market such as NCR, Wincor Nixdorf, Diebold, Nautilus Hyosung.

Services offered by the «MST Company» are aimed at ensuring the maximum availability and efficiency of the Client’s equipment.

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The service set offers the following stages:

equipment commissioning;

video surveillance systems installation;

comprehensive support of the equipment during operation (scheduled preventive measures, diagnostic and, if required, repair works);

«hot line» support (bank experts can get on-site consultations via different commu-nication channels such as phone, fax or e-mail);

dismantling and movement of the equipment;

disposal of self-service machines.

Choosing «MST Company» as a service partner the ATM networks owners gain the oppor-tunity to choose a topical composition and variant of SLA for each device.

Outsourcing maintenance of ATM networks | Core business

Core business

Branding«MST Company» is one of the leading companies in the Ural Federal District having a unique experience in self-service machines branding (ATMs, informational-transaction ter-minals), creation of self-service round-the-clock zones in strict ac-cordance with the re-quirements of Banks’ Brand Book and technical requirements on installation and operation of bank equipment.

The design of all types of self-service machines is implemented by highly qualified spe-cialists having a big experience of work with both film application and surface painting methods. Besides, all specialists are familiar with the technical specification of bank equip-ment.

Depending on the machine model, its location and in accordance with the Client’s require-ments the specialists of «MST Company» can implement branding of ATMs in the following ways:

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Bank equipment carrying«MST Company» offers its Customers the services of carrying ATMs, information and transaction terminals and payment terminals of different manufacturers and with differ-ent characteristics (type, weight, dimensions) within the shortest possible time and at the highest quality level.

We provide onsite delivery of bank equipment regardless of chosen place. Whether in a shopping center, an office building or any other facility our specialists will do it quickest possible and safely.

The Company has all necessary tools including both forklifts and other lift-and-transport equipment for installation and dismantling works, carriage of ATMs and information and transaction machines. Transportation to a car and from a car to a place of installation is carried out on special trolleys, which ensures safety of the Client’s equipment.

painting of ATM surface;

application of color film;

application of cast film;

branding with plastic panels.

Branding - Bank equipment carrying | Core business

Core business

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Sale of specialized equipment«MST Company» carries out sale of equipment and supplies for shops and banks. A wide range of products, high level of service and reasonable prices are among the distinctive features of our Company compared to our competitors.

«MST Company» is also engaged in development and manufacturing of its own products. In particular it includes carrying cases for wireless credit card terminals Ingenico, Verifone, PAX and others. We also don’t hesitate to design individual carrying cases in strict accor-dance with the requirements of our Customers.

Carrying case for VeriFone Vx675 Carrying case for VeriFone Vx680

Sale of specialized equipment | Core business

Carrying case for Ingenico iwl250 Carrying case for Ingenico iwl220

Company information«MST Company» is constantly expanding its geography. We deeply appreciate our Part-ners, and the well-developed system of our offices helps us to be closer and always stay in touch.

Company information

15Contacts | Company information

Contacts

214а, Moskovskaya Street, Yekaterinburg, Sverdlovsk oblast, Russia

Telephone number: +7 (343) 312-20-24Fax: +7 (343) 312-20-24

Web-site: www.mst-company.ruOnline store: www.shop.mst-company.ru

e-mail: info@mst-company.ru

Comfort

2016 г.