MTN Business understands the value of good communication with customers, suppliers and staff . Implementing one or several of our products that are designed to enhance productivity, efficiency and communications can greatly improve the everyday functions and relationships required to make your business a success.

Through years of experience across many different business sectors we are able to provide you with the right tools, technology, products and solutions to help you grow your business, all supported by comprehensive technical support and after-sales service.

The following solutions may address one or more of your current business needs:

Mobile voice solutions: Mobile voice options keep you and your staff in contact.

Internet & email solutions: Mobile data options let you run your business from anywhere.

CRM & productivity solutions: Keep clients or suppliers happy by solvingissues on the move.

Service and support: Personal service because we understand that convenience is key.

Free value-added services: Grow your business and manage yourcosts more effectively.

General Queries : • Dial 809 from your MTN cellphone• Dial 083 809 from a different provider • Dial 083 1808 from a landline

Technical Helpdesk : • Dial 1555 from your MTN cellphone• Dial 083 1555 from a different provider

As an MTN Business subscriber, you qualify for free access to MTN BizAssist via a single call to 083 123 6655. BizAssist is a complete concierge/directory service that you can access 24/7 if you are an MTN client.

A concierge is someone who serves guests with duties similar to those of

a butler or personal assistant + a directory is a book that containing the names and addresses of people,

organisations and businesses = MTN Bizassist which can source, book or find whatever or whomever you

require at any time.

You and your business could benefit greatly from the value-adding tools and services available on BizAssist (www.mtnbizassist.co.za)

To begin enjoying the benefits of BizAssist once you have become an MTN client simply call 083 123 6655 or visit www.mtnbizassist.co.za and register online. Some of the great services we offer are:

Virtual PABe it for directions from the airport, a caterer for a meeting, or a quiet restaurant to impress a new client, all the information you need is available 24/7 via a single call to 083 123 6655.

Supplier referralList your business services or products on the MTN Small Business Network database for free, and when other MTN BizAssist clients call for information on suppliers, yours will be in the mix.

Business and lifestyle e-shop MTN BizAssist can negotiate special deals on a wide range of products – from corporate gifts, office furniture and accessories to appliances, audio-visual equipment and electronics.

Plus you can get: Business e-classifiedsPlace adverts, or browse through ads placed by fellow members on the MTN BizAssist website. Post your advert directly, or call MTN BizAssist and an operator will post it on your behalf. Valid for 21 days, or until you contact MTN BizAssist to remove it.

Travel specialsFor business or leisure, MTN BizAssist will help you with all your travel arrangements – with the best possible deals on fares and accommodation. These affordable and convenient packages are also on the website.

Educational discountsExtend your company’s competitive edge by ensuring you and your employees stay ahead of the pack. MTN BizAssist offers excellent discounts on a wide variety of educational courses, business programmes and seminars.

Insurance servicesThanks to MTN BizAssist, you can get quotes from at least three insurers, compare premiums and benefits, add new cover, or update your existing cover – all with a single call to 083 123 6655

How do you get this service?

If you are an MTN Business customer you can access this service for free – that means you do not pay for any calls made to the BizAssist number as long as you call from your cellphone.

• To activate your account call 083 123 6655 from your cellphone. The call centre agent will ask for your membership number – please give them your cell number. • The agent will then verify if you are an MTN Business customer and

request further contact details in order to activate your account. • Once they have confirmed you are an MTN Business customer they will

also confirm your password which may be used to register you on the website www.mtnbizassist.co.za - you can then access the BizAssist services all on your own via the internet.

Fax2Email is a digital revolution that allows you to send and receive faxes via email. Your unique Fax2Email number allows you to receive faxes wherever you are for free.

When someone sends you a fax our server converts it into a PDF or TIFF file and forwards it to your email address. This allows you to view the fax like a normal image on your computer. You can then forward it to others as an email or archive it.

Advantages of having Fax2Email:

Paper-free

Safe and confidential as the faxes cannot be intercepted

You can receive multiple faxes at the same time

No limit to the amount of faxes you receive

No need to send faxes when you can forward them in an email

If your computer is offline, faxes will come through the moment you connect

How do you get free Fax2email?

• Firstly you need to have an email address and have access to the internet.

• Then an email must be sent to fax2email@mtn.co.za with all the users in the company that require fax numbers. The email should include the following:

1. Company Name2. Contact person and their details3. List of users (name, surname, email address and contact number)

• Once MTN receives the email, we will verify the company’s details and activate all the fax2email numbers that are required. • Each user will then receive a welcome note via email with their unique fax2email

number. • You can now start adding your fax2email number to all your stationery and

communication so that customers and suppliers can fax documents directly to your email account.

MTN Business has partnered with the National Small Business Chamber (NSBC) to bring our clients an exclusive membership offer.

The normal membership fee to join the NSBC is R895 per year, but as an MTN Business client your membership is free!

So what does the NSBC offer its members?

• NSBC members get exclusive invites to small business conferences and networking events throughout the country

• Members also have access to special offers tailored to their needs, e.g. group medical/life schemes and business advice

• Members receive a copy of the weekly e-publication ‘My Small Business Mag’ with the latest promos, success stories, advice, and so on

• You can also be nominated to enter the ‘My Small Business Champion Awards’ which recognises the hard work, efforts & achievements of the Small Business community throughout South Africa

How do you get your NSBC membership?

Visit the NSBC website – www.nsbc.org.za

Go to the ‘JOIN NOW’ tab and see all the benefits you will receive

Complete the online membership form. Where it states ‘ How did you hear about the NSBC’ please insert MTN - 2012

Once the form is completed with the correct information, please press the submit button

Once the NSBC has verified that you are an MTN Business customer, they activate your membership.

Whether you run a business or have a household where more than one device needs Internet access, MTN Sh@reLink maximises communication and Internet sharing – all from 1 convenient access point. MTN Sh@reLink devices are a suite of compact broadband routers that connects various devices such as laptops, printers, PCs, phones and even gaming consoles.

• The router supports connectivity through network ports, a telephone interface, Wi-Fi (wireless) access and an internal antenna.

• The router has a built-in 3G/HSDPA and is preloaded with MTN software to ensure a seamless setup wherever you are.

Sh@reLink devices have the following features:

Wi-Fi zone

Firewall security

Wireless connection of multiple devices

Broadband service connectivity

Internet connection sharing

Sh@reLink devices have the following benefits:

Substantial cost saving

Time efficient

Easy and seamless sharing of resources and devices

Simplicity and mobility allowing for increased productivity

1 internet connection for all devices

How do you get it?

Ask you SME account manager or go into an MTN store. Please note that Sh@relink devices are subject to change as the devices evolve.

Therefore the device specifications may differ depending on the latest devices that

are available.

MTN InsightPlus is a web-based tool that allows businesses to accurately manage a range of Information Communication Technology( ICT) services including mobile and fixed line connections.

• You or a designated administrator will be able to control, analyse and report on mobile and fixed line phone charges, data usage and portable assets.

• Keep tabs on your company’s monthly telecoms usage and expenses.

• MTN InsightPlus reports effectively inform managers about their department’s mobile phone usage. The reports are email based and can be delivered to multiple administrators and managers.

MTN InsightPlus benefits:

Information is displayed in an easy-to view format

Reduce admin and pinpoint costs accurately

Distinguish business from personal calls.

Manage usage and reduce risk on overspending

High spend can easily be red flagged and managed

Manage portable devices

Report Information displayed

Exception Report Filter data and identify misuse or abuse across the business.

Bill Summary Identify the cost centre and services used and compare them month on month. You will be able to drill down to a carrier level.

Budget Automatically allocate and track budgets for mobile phone expenditure.

Hourly Traffic Monitor hourly usage rates and the number of calls.

Top called numbers Identify the numbers that were called the most and what the associated costs are.

Top users by spend Identify the top 10-50 mobile phone users in the business

Top users by time Identify the top 10-50 mobile phone users by time

Zero Usage Report Identify services with no activity and effectively mange them

Personal usage reporting Month on month select business/personal calls and thereafter the associated number will be automatically allocated to that category for future bills.

Types of reports available on MTN InsightPlus :

How do I get MTN InsightPlus? Contact your Account Manager who will assist you with

completing the application form and getting this value added service added to your account.

The cost is R20.00 per connection (inclusive of VAT)