PROJECT REPORT ON MTNL MASTER OF MANAGEMENT STUDIES 2014-2016SUBMITTED BY KARAN BAJAJ-63PUJA BHAGWANI-65SHIVANI CHAUDHARY-67JAYA KAISER-84ANAGHA NAIR-96MAYURI TELI-115

TOMrs. SEEMA SANT

ABOUT COMPANYMahanagar Telephone Nigam Limited (MTNL) is a state-owned telecommunications service provider in the metro cities of Mumbai and New Delhi in India and in the island nation of Mauritius in Africa. The company had a monopoly in Mumbai and New Delhi until 1992, when the telecom sector was opened to other service providers. "Transparency makes us different" is the motto of the company. The Government of India currently holds 100% stake in the company. In recent years, MTNL has been losing revenue and market share heavily due immense competition in the Indian telecom sectorHISTORY OF MTNLBombay Telephone was founded in 1882. The first telephone exchange in Mumbai began operations on 28 January 1882. Delhi's first telephone system was established in 1911. Mahanagar Telephone Nigam was created by the Government of India in 1986 to oversee the telephone services of Delhi and Mumbai. Mahanagar Telephone Mauritius Limited (MTML)Mahanagar Telephone Mauritius LimitedMTNL has set up a wholly owned subsidiary called Mahanagar Telephone Mauritius Limited (MTML) in Mauritius, providing mobile and international long distance services. MTML is the second operator in Mauritius. Necessary licenses were obtained in January 2004. MTML has already started its ILD & CDMA based basic services in Mauritius. In Mauritius, 44,312 telephone connections are operational from a total switching capacity of 50,000. Moreover, through joint ventures with local telecommunications providers, MTML plans to offer Internet access through its wireless network by February 2007.CURRENT HR POLICIES OF MTNL ANNUAL LEAVE- Every employee gets an annual leave of 30 days and if more than thirty days is taken then leave is deducted from the next year. ANNUAL SICK DAYS- In a year 5 days are given as leave for sick days, if more than five days are taken a certain amount is deducted from the salary.EMPLOYEE BENEFITS Leave allowances Provident fund Pension Housing loan Medical checkup Leave encashment Gratuity Tution fee Hospital panel Maternity leave

MTNL PRODUCTSTELEPHONE AND MOBILEMTNL provides fixed line telephones and WLL services. It also provides mobile services on GSM and CDMA platforms. MTNL various service brands are: Dolphin a postpaid GSM service which also provides value added services such as 3G, Trump a prepaid GSM service, similar to Dolphin, Garuda a WLL service which provides an FW tariff, and a Mobile tariffPhone numbers belonging to MTNL start with the prefix 2 in fixed line telephones and WLL. In GSM, mobile numbers start with the prefixes 901x, 9868, 9757, 9869, 9968 and 9969.MTNL's efficiency has drastically improved from the past, when a customers had to wait much longer to be connected. At present, a customer can receive a connection within hours of the request being submitted.3G MOBILE SERVICEMTNL started 3G services in India under the name of "MTNL 3G Jadoo." Services offered include video calling, mobile TV and mobile broadband with high speed data connectivity up to 3.6 Mbit/s from 11 December 2008. MTNL plans to offer 3G services across India by mid-2009. MTNL also provides 3G data cards for usage in devices other than mobile phones. MTNL will be installing 15 lakh 3G lines in the first phase of its 3G roll-out in Mumbai and Delhi (which currently have 40 lakh existing mobile lines). MTNL announced in Jan, 2012 that they will upgrade its 3G network to more advanced HSPA+ with download speeds up to 28.8Mbit/s before the end of 2012.MTNL rolled out its BlackBerry solutions on the 2G and 3G networks by launching Indias first 3G enabled BlackBerry Bold smart phones.BROADBAND AND FTTHMTNL is the largest ISP in Mumbai and Delhi (in terms of market share), and the third largest ISP in India though it has presence just in two circles. MTNL provides TriBand Internet services through dialup and DSL. It provides games on demand, video on demand, and IPTV services in India through TriBand. TriBand is targeted at homes and small businesses.MTNL began offering fibre-to-the-home (FTTH) triple play (voice, video, and data) high speed broadband service in Delhi on 9 November 2011. FTTH, with core network speed up to 1 Gbit/s, was launched in Mumbai on 1 March 2012. MTNL FTTH Broadband offers several services based on triple play services like IPTV, HDTV, 3DTV, video on demand, bandwidth on demand, instant video conferencing, interactive gaming and several other value added services.In 2004, telecom regulator TRAI mandated a minimum speed of 256 kbit/s for all broadband connections. MTNL increased the minimum speed of all its broadband plans to 512 kbit/s from existing 256 kbit/s, effective 26 January 2012, becoming the first ISP in India to opt for a minimum broadband speed from 256 kbit/s to 512 kbit/s, without any mandatory regulation. On 12 November 2013, MTNL announced that it would upgrade the speed of all its existing unlimited broadband plans in Mumbai to a minimum of 1 Mbit/s, at no additional cost. MTNL also provides other services such as VPN, VOIP, and leased lines through BSNL and VSNL.

FUTURE PLANS OF MTNL MTNL is being recently engaged in Mumbai Surveillance Project. MTNL has started renting of office premises, for generation of revenue. MTNL is working for providing Internal services for ONGC, private and government banks etc.RECOMMENDATIONS Most of the office staff is old and above 50, due to which efficiency level is comparatively low. The recruitment process is slow for instance MTNL haven't recruited new employees since 2 years. New talents should be recruited and more flexibility/authority should be delegated to the management.