MUDASSAR NAZAR KHALEEL Contacts: +0096895765008; +0091 9597510952

E-mail: mudassar_nazar@hotmail.com; fuzail070@gmail.com

Branch In-charge Travel Operations ● Business Development ● Client Relationship Management

Demonstrated record of achievement in conceiving & implementing ideas that have fuelled market presence and driven revenue

PROFILE SUMMARY

A dedicated professional with the experience of 15 years in Client/ Customer Service, Business Development Operations, Travel Operations, Ticketing & Reservation

Extensive knowledge of travel service and industry & adept in promoting and marketing the business targeting new or niche markets

Efficient in successfully developing and implementing short and long term strategies with related business plans to ensure sustainable growth

Proficient in effectively selling the full business proposition including high value-added services to customers by effective travel packages and services to meet complex customer business requirements

Well-versed with travel operations including reservations, ticketing, fare construction, paper work, visa formalities, etc. and selling skills can be applied to opportunities across the business unit

Client- oriented with premium customer service & customer satisfaction and in-depth knowledge of international and domestic travel services

Demonstrated abilities in building and maintaining effective working relationship with clients Adroit in managing budgets and maintaining statistical & financial records and selling travel products and tour packages Proficient in sourcing products and destinations to meet consumer demands in travel and sustainable tourism Efficient in preparing and providing reports to managers and the senior management team concerning the performance of

the travel agency Proactive in promoting excellent customer service and high professional standards at all times Possessing excellent interpersonal, presentation, communication and negotiation skills and the ability to influence decisions An ambitious & hardworking individual with excellent relationship management skills and the ability to manage time

effectively

CORE COMPETENCIES

Managing all aspects of the travel agency in line with the service level agreement to include sales of all aspects of travel services, including rail and ancillary services, appropriate banking and administration arrangements

Initiating and developing relationships with target organizations for business development

Identifying, qualifying and pursuing business opportunities through market surveys Conducting competitor analysis by keeping abreast of market trends and competitor

moves to achieve the market share Interacting with customers; providing tailored consultative service as travel advice Interacting and supporting directly with season-ticket holders and other ticket-

buying customers on day-to-day sales inquiries, problems, and concerns Conducting ticket sales training for staff employees of associated external ticketing

agencies and phone room staff Handling group sales management in public events departments to resolve

administrative issues related to ticketed events Coordinating with travel partners, including airlines and hotels, to manage bookings

and schedules, often one year in advance Maintaining backup maintenance and supporting of the overall ticketing system, as

required Availing the market information & personal network to develop marketing

intelligence for generating leads Building & maintaining customer relation operation ensuring maximum customer

satisfaction by providing timely clarification of queries

WORK EXPERIENCE

OUA Travel DNATA-OmanGrowth Path:

SKILLS SET

Travel Operations

Client Relation Management

Public Relations

Sales Operation

Business Development

Operations Management

Ticketing & Reservation

Dealer Management

Reporting & Documentation

Sr. Travel Consultant- Madinat Qaboos Branch; Oct’07-Jan’08Sr. Implant Supervisor- Halliburton Implant; Jan’08-Sep’11

Branch In-charge- Tebodin, RasAlhamra Target L.L.C Daleel Petroleum; Sep’11-Till Date

Key Responsibilities: As Branch In-charge- Tebodin, RasAlhamra Target L.L.C Daleel Petroleum

Managing RasAlhamra staff travel as per their rotation for British Petroleum and making their international travel bookings and their domestic hotel bookings for field break

Dealing with target staff travel as per their rotation for OXY (Occidental of Oman) and making their international travel bookings and their domestic hotel bookings for field break

Responsible for handling Tebodin staff travel and business travel Facilitating smooth implant travel desk operations Making bookings and preparing the duty chart of employees Analyzing and providing the cheapest fare possible Working in coordination with different departments for booking and keeping them updated Communicating time limits and obtaining prior approvals from the concerned department heads Compiling Local Purchase Orders (LPO) duly signed by the superiors Preparing and reporting of all issued documents on the same day Creating invoice every fortnight and providing to the client Responsible for the upkeep of proper records for Refunds and Cash receipts Supporting and resolving difficult situations and helping the junior staff Updating the Coordinators for Special and Promotional fares

As Sr. Implant Supervisor- Halliburton Implant Accountable for Halliburton Staff Travel and fulfilling their requirements at any point of time Supervised travel desk operations and prepared invoices against the LPO’s received from the concerned departments Offered the cheapest fare possible and coordinated with different departments for booking and updated them Received prior approvals from the concerned department heads before the time limits Maintained Collecting Travel forms (TRF) duly signed by the superiors Maintained proper records for refunds and cash receipts and reported all issued documents on the same day Updated the coordinators for special and promotional fares Involved in hotel bookings process worldwide and transferred as per the client’s request Suggested Holiday destinations as per the season and finalized them Searched best competitive prices for groups and executed them Liaised with the airlines to get special group fares Developed, planned and implemented guidelines for smooth and successful running of the branch

As Sr. Travel Consultant- Madinat Qaboos Branch Addressed Walk in clients and fulfilled their requirements at any point of time Managed and fulfilled travel desk operations Search and offered cheapest fare possible Maintained client data base and assisted regular clients with value added services Maintained proper records for refunds and cash receipts

Marmul Travel & Tours L.L.C, Muscat as Sr. Travel Consultant Jun’05-Sep’07

Key Responsibilities: Interfaced agents and managed walk-in counters Dealt with several corporate clients and fulfilling their requirements at any point of time Monitored and controlled the functions of PTA section single handed with success Managed Airport Branch making sure all the needs of emergency passengers are fulfilled Provided assistance to VIP and CIP passengers with necessary information Maintained proper coordination with different Airline Officials Took action and followed Qs at the Galileo and Sabre CRS Coordinated with customers through e-mail, telephone and fax Liaised with Agents for Advance group Reservation during Peak period

PREVIOUS EXPERIENCE

Ascon Travels Pvt. Ltd., Chennai as Sr. Travel Executive Apr’03-May’05

Air India, Chennai Airport as Casual Commercial Assistant Oct’02-Apr’03

CREDENTIALS

EducationDiploma in Air ticketing and Travel Management from Madras University – Chennai 2003Bachelor of Science (Hotel Management) from P.S.G college of Arts and Science, Coimbatore – India 2002

Professional Certifications Successfully completed:

o Advance Course from SABRE Travel Information Network from Muscat, Omano Galileo Reservation & Ticketing course from Galileo Oman

PERSONAL PARTICULAR

Date of Birth: 20th October 1980Language Known: English, Hindi, Tamil, Urdu, Arabic & MalayalamPassport Details: H6346244 (Expiry- 15/08/2019)