mufe’s journey to educational excellence september 2001

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Marmara University Faculty of Engineering 1 Associa te Member of MUFE’s Journey MUFE’s Journey to to Educational Educational Excellence Excellence September 2001 September 2001

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MUFE’s Journey to Educational Excellence September 2001. Associate Member of. Aim of Presentation. To share the milestone activities, achievements, and good examples of Marmara University Faculty of Engineering (MUFE) in the Journey of Educational Excellence. Marmara University. - PowerPoint PPT Presentation

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Page 1: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

1

Associate Member

of

MUFE’s Journey MUFE’s Journey

to to Educational ExcellenceEducational Excellence

September 2001September 2001

MUFE’s Journey MUFE’s Journey

to to Educational ExcellenceEducational Excellence

September 2001September 2001

Page 2: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

2

Aim of PresentationAim of PresentationTo share the milestone activities, To share the milestone activities,

achievements, and good examples ofachievements, and good examples of

Marmara University Faculty of Marmara University Faculty of

Engineering (MUFE) Engineering (MUFE) in thein the Journey of Journey of

Educational ExcellenceEducational Excellence

Page 3: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

3

Marmara UniversityMarmara University Established as a College of Commerce in Established as a College of Commerce in

1883. 1883.

Reorganised as a university in 1982.Reorganised as a university in 1982.

14 faculties, 8 colleges and 11 graduate 14 faculties, 8 colleges and 11 graduate institutesinstitutes located on 14 campuses located on 14 campuses

Total enrolment : 50 000Total enrolment : 50 000

Academic staff : 4Academic staff : 4800800

Page 4: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

4

Faculty of EngineeringFaculty of Engineering(As of September 2000)

Teaching is in English 150 graduate students 700 undergraduate students Enrolment in continuing education :

About 2000 per annum 62 academic personnel 24 administrative staff

Page 5: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

5

AcademicAcademic Programs Programs Computer EngineeringComputer Engineering (B.Sc., M.S.)

Environmental EngineeringEnvironmental Engineering (B.Sc., M.S.)

Industrial EngineeringIndustrial Engineering (B.Sc., M.S., Ph.D.)

Mechanical EngineeringMechanical Engineering (B.Sc., M.S., Ph.D.)

Materials EngineeringMaterials Engineering (B.Sc.)

Engineering Management Engineering Management (M.S., Ph.D.)

Page 6: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

6

No competitionNo competition–Competition for resources rather Competition for resources rather

than outputsthan outputs

No customer conceptNo customer concept–Government employees are the kings Government employees are the kings

((or queensor queens)) when they deliver when they deliver products and servicesproducts and services

Drawbacks of Public Organisations (Drawbacks of Public Organisations (11))Drawbacks of Public Organisations (Drawbacks of Public Organisations (11))

Page 7: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

7

No cost consciousnessNo cost consciousness No quality consciousnessNo quality consciousness No performance based No performance based measurement of measurement of

resultsresults Little or nLittle or no innovationo innovation LittleLittle process management process management LittleLittle root-cause problem analysis root-cause problem analysis

Drawbacks of Public Organisations (Drawbacks of Public Organisations (22))Drawbacks of Public Organisations (Drawbacks of Public Organisations (22))

Page 8: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

8

Drawbacks of Public Organisations (Drawbacks of Public Organisations (33))

If there is a problem or undesired If there is a problem or undesired result blameresult blame– Lack of moneyLack of money– Lack of qualified employeesLack of qualified employees

Negative environmentNegative environment – PunishmentPunishment rather than encouragement rather than encouragement– Criticise rather than recogniseCriticise rather than recognise

Page 9: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

9

Limited, sometimes no Limited, sometimes no empowermentempowerment

Too many rules, regulations and lawsToo many rules, regulations and laws

Decisions are taken centrally, Decisions are taken centrally, and, in most and, in most cases, from cases, from outside the organisationoutside the organisation

Drawbacks of Public Organisations (Drawbacks of Public Organisations (44))

Page 10: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

10

MUFE’s Journey to MUFE’s Journey to Educational Excellence (1)Educational Excellence (1)

1987• MUFE was established

1989• Engineering Management Grad. Program• First Resource Requirements PlanFirst Resource Requirements Plan

• CAD/CAM Project Idea

Page 11: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

11

MUFE’s Journey to MUFE’s Journey to Educational Excellence (2)Educational Excellence (2)

19901990– Undergraduate education Undergraduate education beginsbegins

– First grant from GovernmentFirst grant from Government

19911991– First project from SFirst project from State tate PPlanning lanning OOrganisationrganisation

– First student course evaluationFirst student course evaluation survey survey

Page 12: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

12

Units of CIM Centre (1991-.....)Units of CIM Centre (1991-.....)

Computer Aided Design and Engineering Computer Aided Manufacturing and CNC Computer Aided Production Management Instrumental Analysis Lab is set up Statistical Process Control (SPC) and Statistical Process Control (SPC) and

ISO- 9000ISO- 9000 Consultancy Services Consultancy Services

Page 13: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

13

Journey to Educational Excellence (3)Journey to Educational Excellence (3)

19921992– First donation from industryFirst donation from industry

– Second grant from GovernmentSecond grant from Government

– Measurement of financial resultsMeasurement of financial results begins begins

19931993– CIM CentreCIM Centre founded founded

– Systematic course evaluation by studentsSystematic course evaluation by students

– First Strategic PlanFirst Strategic Plan is preparedis prepared

– Decision:Decision:TQM System will be implementedTQM System will be implemented

Page 14: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

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19941994

–NNüketüket Yetiş is appointed Dean Yetiş is appointed Dean

19951995

–Performance MeasurementPerformance Measurement

–Full implementation of TQMFull implementation of TQM system system

–First First self-assessmentself-assessment survey survey

–Akif Eyler joins MUFEAkif Eyler joins MUFE

Journey to Educational Excellence (4)Journey to Educational Excellence (4)

Page 15: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

15

19961996– Decision: Honorary Ph.D. to Turkish Decision: Honorary Ph.D. to Turkish

Quality LeadersQuality Leaders

– EFQM Public Sector AwardEFQM Public Sector Award announced announced

– Full Intranet and Internet connectionsFull Intranet and Internet connections

– Quality Council is formedQuality Council is formed

– Process management system is set upProcess management system is set up

– Kerim Kar and Erkan Türe join MUFEKerim Kar and Erkan Türe join MUFE

Journey to Educational Excellence (5)Journey to Educational Excellence (5)

Page 16: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

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Journey to Educational Excellence (Journey to Educational Excellence (66)) 19971997

– AdaptationAdaptation of EFQM Excellence Model of EFQM Excellence Model

– Second Strategic PlanSecond Strategic Plan

– Decision to apply for EQA 1999Decision to apply for EQA 1999 announced announced

– General Assembly (GA) meetings beginGeneral Assembly (GA) meetings begin

– Partnership with Drexel UniversityPartnership with Drexel University

– GATEWAY membershipGATEWAY membership

– More recent Ph.D.’s join MUFEMore recent Ph.D.’s join MUFE

Page 17: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

17

19981998– Invitation of Mr. Invitation of Mr. John John RobertsRoberts

– SecondSecond Strategic Plan Strategic Plan revised revised

– EQA 1999 applicationEQA 1999 application

– APMTC (11 million Dollar) project awardedAPMTC (11 million Dollar) project awarded

– Honorary Ph.D.’s to quality leadersHonorary Ph.D.’s to quality leaders

– Many partnerships are establishedMany partnerships are established

Journey to Educational Excellence (Journey to Educational Excellence (77))

Page 18: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

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Journey to Educational Excellence (Journey to Educational Excellence (88))

19991999– EQA 1999 Application EQA 1999 Application results in a Site Visitresults in a Site Visit

– Decision to apply for EQA 2000Decision to apply for EQA 2000

– Engineering Design Lab foundedEngineering Design Lab founded

– EQA 2000 applicationEQA 2000 application – EFQM membershipEFQM membership

20002000– MUFE becomes EMUFE becomes EQA QA finalistfinalist

Page 19: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

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Integration of TQM into the Integration of TQM into the Formal Organisation StructureFormal Organisation Structure

Formal StructureFormal Structure Academic Board Academic Board

(all academic staff)(all academic staff)

Faculty BoardFaculty Board CommissionsCommissions

AdministAdministrrative Boardative Board

CommiCommitteetteess

Department BoardDepartment Boardss

Project teamsProject teams

TQM StructureTQM Structure General Assembly General Assembly

(all stakeholders)(all stakeholders)

Quality CouncilQuality Council

ITCC and ITGCITCC and ITGC

Improvement teams Improvement teams Quality CirclesQuality Circles

Project TeamsProject Teams

Page 20: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

20

Dean’s Office

Department Heads

Academic StaffAdministrative and Support Staff

Challenges: Challenges: Traditional HierarchyTraditional Hierarchy

Page 21: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

21

Challenges: Cultural Challenges: Cultural ShockShock

Dean

Students

Academic and Administrative Staff

Initial Period

Page 22: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

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Leaders

Students

Teams, Academic and Administrative Staff

Challenges: Cultural ChangeChallenges: Cultural Change

Page 23: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

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LeadersLeaders Dean Department Heads Quality Council Members Faculty Secretary Leaders of Projects and

Improvement Teams Student Leaders

Page 24: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

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BenchmarkingBenchmarking (1) (1)

Curriculum and educational methodsCurriculum and educational methods– Local and international Engineering SchoolsLocal and international Engineering Schools

Financial outcomesFinancial outcomes– Three leading Three leading national (tnational (technicalechnical)) uuniversitiesniversities

– Best performing Best performing nationalnational ttechnical echnical uuniversityniversity

– Turkish Military AcademyTurkish Military Academy

– OECDOECD and UNESCO data and UNESCO data

NonNon--financial outcomesfinancial outcomes– Three leading Three leading national (tnational (technicalechnical)) uuniversitiesniversities

– Best performing Best performing nationalnational ttechnical echnical uuniversityniversity

Page 25: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

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People results People results – BrisaBrisa

– KKalalDDerer (National Quality Organisation) QA (National Quality Organisation) QA ApplicantsApplicants

– Turkish Military AcademyTurkish Military Academy

Customer resultsCustomer results– Local and Local and IInternational Engineering Schoolsnternational Engineering Schools

– Three leading Three leading national tnational technical echnical uuniversitiesniversities

– Best performing Best performing nationalnational ttechnical echnical uuniversityniversity

– Turkish Military AcademyTurkish Military Academy

– OECDOECD and UNESCO data and UNESCO data

BenchmarkingBenchmarking (2) (2)

Page 26: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

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Self-assessmentSelf-assessment

Course evaluation surveys (CES) Course evaluation surveys (CES) since 1993since 1993

Employer surveys Employer surveys (SAS) (SAS) since 1995since 1995

Students evaluation survey (SES) Students evaluation survey (SES) since 1995since 1995

Graduate satisfaction survey (GSS) Graduate satisfaction survey (GSS) since 1998since 1998

Employee satisfaction survey (ESS) Employee satisfaction survey (ESS) since 1998since 1998

Public image survey Public image survey (PIS) (PIS) since 1999since 1999

Certificate programs survey (CSS)Certificate programs survey (CSS) since 1997since 1997

General Assembly meetings (GA)General Assembly meetings (GA) since 1997since 1997

Course evaluation surveys (CES) Course evaluation surveys (CES) since 1993since 1993

Employer surveys Employer surveys (SAS) (SAS) since 1995since 1995

Students evaluation survey (SES) Students evaluation survey (SES) since 1995since 1995

Graduate satisfaction survey (GSS) Graduate satisfaction survey (GSS) since 1998since 1998

Employee satisfaction survey (ESS) Employee satisfaction survey (ESS) since 1998since 1998

Public image survey Public image survey (PIS) (PIS) since 1999since 1999

Certificate programs survey (CSS)Certificate programs survey (CSS) since 1997since 1997

General Assembly meetings (GA)General Assembly meetings (GA) since 1997since 1997

Page 27: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

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Faculty Level

Vision &Mission

Goals

Strategies

Department Level

Vision &Mission

Goals

Strategies

Consolidation

Operational Plans

1. Second Week of June1. Second Week of June• SWOT Analysis/ReviewSWOT Analysis/Review• Critical Success FactorsCritical Success Factors• Critical ProcessesCritical Processes• Target SettingTarget Setting• Process Review/ImprovementProcess Review/Improvement

1. Second Week of June1. Second Week of June• SWOT Analysis/ReviewSWOT Analysis/Review• Critical Success FactorsCritical Success Factors• Critical ProcessesCritical Processes• Target SettingTarget Setting• Process Review/ImprovementProcess Review/Improvement

2. Third Week of June2. Third Week of June• SWOT Analysis/ReviewSWOT Analysis/Review• Process Review/ImprovementProcess Review/Improvement• Target SettingTarget Setting• StrategiesStrategies

2. Third Week of June2. Third Week of June• SWOT Analysis/ReviewSWOT Analysis/Review• Process Review/ImprovementProcess Review/Improvement• Target SettingTarget Setting• StrategiesStrategies

3. First Week of July3. First Week of July3. First Week of July3. First Week of July

How P&S Deployed Through ProcessesHow P&S Deployed Through ProcessesHow P&S Deployed Through ProcessesHow P&S Deployed Through Processes

4. July to September4. July to September4. July to September4. July to September

Page 28: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

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Process Management at MUFEProcess Management at MUFE

Determination of critical success factorsDetermination of critical success factors

Selection of critical processesSelection of critical processes

Process assessmentProcess assessment & review & review

Setting process targetsSetting process targets

Process improvementProcess improvement

Determination of critical success factorsDetermination of critical success factors

Selection of critical processesSelection of critical processes

Process assessmentProcess assessment & review & review

Setting process targetsSetting process targets

Process improvementProcess improvement

Page 29: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

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Good Practices (1)Good Practices (1)

Effective student assistantship systemEffective student assistantship system

Experts in industry teach courses or Experts in industry teach courses or supervise joint projectssupervise joint projects

Curriculum and teaching methods Curriculum and teaching methods developed with industry support and developed with industry support and benchmarkingbenchmarking

General Assembly provides effective General Assembly provides effective communication between and training of communication between and training of people&leaders, as well as sharing of people&leaders, as well as sharing of best practicebest practice

Effective student assistantship systemEffective student assistantship system

Experts in industry teach courses or Experts in industry teach courses or supervise joint projectssupervise joint projects

Curriculum and teaching methods Curriculum and teaching methods developed with industry support and developed with industry support and benchmarkingbenchmarking

General Assembly provides effective General Assembly provides effective communication between and training of communication between and training of people&leaders, as well as sharing of people&leaders, as well as sharing of best practicebest practice

Page 30: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

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Good Practices (2)Good Practices (2) Leaders acting as role modelsLeaders acting as role models

Listening and responding to the voice of Listening and responding to the voice of customerscustomers

Training of staff and students outside Training of staff and students outside MUFE by award winnersMUFE by award winners

Empowerment of staff and financial Empowerment of staff and financial support of improvement teamssupport of improvement teams

Open door policy for effective Open door policy for effective communicationcommunication

Leaders acting as role modelsLeaders acting as role models

Listening and responding to the voice of Listening and responding to the voice of customerscustomers

Training of staff and students outside Training of staff and students outside MUFE by award winnersMUFE by award winners

Empowerment of staff and financial Empowerment of staff and financial support of improvement teamssupport of improvement teams

Open door policy for effective Open door policy for effective communicationcommunication

Page 31: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

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Good Practices (3)Good Practices (3) Performance measurement, acting upon Performance measurement, acting upon

resultsresults

Voluntary training provided by staff and Voluntary training provided by staff and studentsstudents

Participation in and organising of Participation in and organising of conferences to share best practiceconferences to share best practice

Monthly barbeque partiesMonthly barbeque parties

Fair distribution of Rolling Fund incomeFair distribution of Rolling Fund income

Performance measurement, acting upon Performance measurement, acting upon resultsresults

Voluntary training provided by staff and Voluntary training provided by staff and studentsstudents

Participation in and organising of Participation in and organising of conferences to share best practiceconferences to share best practice

Monthly barbeque partiesMonthly barbeque parties

Fair distribution of Rolling Fund incomeFair distribution of Rolling Fund income

Page 32: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

32

Results AchievedResults Achieved (1) (1)

High quality student intakeHigh quality student intake

High quality academic staff recruitmentHigh quality academic staff recruitment

HighHigherer income income for its people for its people

MoreMore resources for investments resources for investments

““Role Model to other Role Model to other public sector and public sector and

educational unitseducational units””

Page 33: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

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Results AchievedResults Achieved (2) (2)

Motivation through reMotivation through reward and recognitionward and recognition system system

Empowerment and effective cEmpowerment and effective communicationommunication

Success and involvement thrSuccess and involvement throuough team workgh team work

PPositive ositive work work environmentenvironment

Satisfied studentsSatisfied students, competitive graduates, competitive graduates

Better industry relations and sBetter industry relations and satisfied employers atisfied employers of graduatesof graduates

Effective process management systemEffective process management system

Page 34: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

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Page 35: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

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Benefits of Award ProcessBenefits of Award Process

Increased Involvement of stakeholdersIncreased Involvement of stakeholders

Acceleration of Acceleration of improvement improvement activitiesactivities

Objective evaluation of the systemObjective evaluation of the system

Feedback report to determine the areas for Feedback report to determine the areas for improvementimprovement

Dissemination of quality culture and toolsDissemination of quality culture and tools

Page 36: MUFE’s Journey  to   Educational Excellence September 2001

Marmara University Faculty of Engineering

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ConclusionsConclusions The aim is to have a sustainable educational The aim is to have a sustainable educational

excellence at MUFEexcellence at MUFE Award process is used as a toolAward process is used as a tool to realise to realise

oour ur vision vision which is:which is:

““””TTo educate engineers who have the o educate engineers who have the ability toability to learn, teach and succeed all learn, teach and succeed all over the worldover the world. .

To lead the way in transforming To lead the way in transforming science and technology into social science and technology into social welfarewelfare””