multibutton telephone feature handbookpdf.textfiles.com/manuals/telecom-f-r/nec onyx vsi...this...

Multibutton TelephoneFeature Handbook

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about.qxd 8/9/96 3:30 PM Page 1

TABLE OF CONTENTS

Your system may restrict you from using some of the features listed inthis handbook. Ask your communications manager which features youcan use. Then check in the box next to the feature’s name. Also, ifyour system does not use the standard numbering plan, feature accesscodes may be different than described.

Using Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1The type of phone you have . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Using a programmable key with two functions . . . . . . . . . . . . . . 1If your phone has an alphanumeric display . . . . . . . . . . . . . . . . . 2Your phone’s key lights . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Using Handsfree instead of the handset . . . . . . . . . . . . . . . . . . . . 3Dialing codes to use features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3If you have a DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Customize with user-programmable features . . . . . . . . . . . . . . . . 4Verify the functions of your programmable keys . . . . . . . . . . . . . 5

Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Alternate Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Call Forward System Cancel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

88921MFH01ONYX VSI Multibutton Feature

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Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Conference, Unsupervised . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Dialing Number Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Direct Station Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Display Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Dual Line Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Forced Line Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Group Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Intrusion (Barge-In) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Line Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Microphone Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Operator Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Page, Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Personal Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Prime Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Privacy Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Removing Lines and Extensions . . . . . . . . . . . . . . . . . . . . . . . . . 59Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60


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ii

Selectable Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Station Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Telemarketing Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Voice Prompting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Walking Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Charts and Illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80


Handbook

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Handbook

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ONYX M ultib ut ton Fe atu re Ha nd bo ok

Using Your Telephone

The type of phone you have . . .is either a 16-button displaytelephone or a 16-buttonnon-display telephone. Thesephones have fifteen programmablekeys.

Your phone also has keys that giveyou one-button access to certainfeatures. For example, to place oranswer a Message Waiting, justpress F. Or, press N to quickly

put your phone in Do Not Disturb. For an illustration of all the keys onyour phone and what they do, turn to page 82 at the back of this guide.

Using a programmable key with two functions . . .Each of your programmable keysmay have two functions. A singlekey can be a line key or a DirectStation Selection (DSS) key. Whenyou just press the key, you get itsfirst level function (e.g., line key).When you press a CALL key, thekey automatically turns into a DSSkey.

88921MFH02ONYX VSi Multibutton

Feature Handbook

9200

- 20

6

9200

- 20

2

Feature(Keys 1-16)

DSS(Keys 1-15)

+

1

The One-Touch Speed Dial keys also have two levels. Both levels areSpeed Dial, but each key can have two Speed Dial bins assigned to it.Press just the Speed Dial key, you get the number stored in bins 50-59.Press D and a Speed Dial key, you get the number stored in bins 20-29.

If your phone has an alphanumeric display . . .Your telephone’s AlphanumericDisplay helps you use features andtells you about your calls. Forexample, a ringing outside linemay show you the number of thecaller before you answer.

Your phone’s key lights . . .The lights in your phone’s keyshelp you use the features. The waythey flash tells you about your call.The key lights are either red orgreen, depending on the type ofcall. To find out more about yourkey lights, turn to page 81 in thecharts section at the back of thisguide.


Feature Handbook

CLEAR

CHECK

1

9

2

10

3

11

4

6

1

12

5

7

2

13

6

8

3

14

7

9

4

15

8

10

5

16

8 8 9 2 1 - 5

1

9

2

10

3

11

4

12

5

13

6

14

7

15

8

16

2

5

8

0

1

4

7

3

6

9

#

CALL 2

CALL 1

DND

HOLD

LND

DIAL

MICFLASH

SPK

VOLUME

CONF

MW

MICROPHONEMUTE

INTERCOM

CALL

MESSAGE

IN

COMING

CALL

WAITING

2

Using Handsfree instead of the handset . . .Your telephone may have aSpeakerphone for Handsfreeoperation. This means you canplace and answer calls just bypressing SPK. If your phone hasAutomatic Handsfree, you canpress a line key for a Handsfreecall without first pressing SPK.Turn to page 9 for more on usingthe Handsfree options.

Dialing codes to use features . . .You can call co-workers, placeoutside calls and use many featuresby dialing feature access codes.Often, the code you dial is the firstletter in the feature’s name. Forexample, dial C to leave aCallback on a busy co-worker’sphone. To find out the codes to dialfor outside lines and co-workers,turn to the chart on page 80.


Feature Handbook

88921 - 8

2

5

1

4

3

6 LND

DIAL

3

If you have a DSS Console . . .You may have a DSS Console nextto your phone. When you first useyour DSS Console, many of thekeys are programmed for you. Byjust pressing a key, you can easilycall (Hotline) co-workers, Parkcalls or use Page. For anillustration of the initial layout ofyour DSS Console, turn to page 83.To find out more on what yourDSS Console can do, talk to your

communications manager.

Customize with user-programmable features . . .You can customize selectedfeatures from your phone. For aneasy-to-use chart that shows yourcustomizing options, turn to page85 in the charts section at the backof this book. Ask yourcommunications manager if youhave an access level that allowsuser-programming.

The symbol � in this guide marksall user-programmable features.


Feature Handbook

920 -

116A

8 8 9 2 1 - 9

4 7

7

7 3

6

Headset

Night Ring

Speed Dial

4

Verify the functions of your programmable keys . . .To view the functions of yourprogrammable keys, you can pressc and the key you wish toview. The display will show whatthat key is programmed for (linekey, DSS/BLF, Speed Dial orIntercom function). To view thesecond level of programming,press the key again.

The One-Touch Speed Dial keyswill show the name assigned to the first Speed Dial, when press again, itwill show the telephone number/Intercom function assigned. Press a thirdand fourth time to see the name and number/function assigned to thesecond level. Pressing C will return the display to normal.


Feature Handbook

CLEAR

CHECK

7

2

8

3

9

4

10

5

5


Feature Handbook

6

.QRZ�ZKHQ�WR�XVH�\RXU�IHDWXUHV��Look up what you want to do Then turn to page +

&DOOLQJ�D�FR�ZRUNHU Intercom Calls ............................ 11Paging......................................... 53Door Box.................................... 37

2XWVLGH�FDOOV Placing and Answering ................ 9Prime Line Selection.................. 58Ringing Line Preference ............ 60Account Codes ........................... 17Dialing Number Preview ........... 31Call Timer .................................. 25Flash ........................................... 38

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Handsfree ..................................... 9Hold............................................ 13Transfer ...................................... 15Park............................................. 55Call Forwarding ......................... 23Selectable Display Messages ..... 61Volume Controls ........................ 78

:KHQ�\RXU�FDOO�FDQªW�JR�WKURXJK Camp-On.................................... 29Off-Hook Signaling.................... 50Callback...................................... 26Line Callback ............................. 45Message Waiting ........................ 47Voice Mail .................................. 73Voice Over.................................. 50Intrusion ..................................... 44

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Personal Greeting....................... 57Operator Assistance ................... 52Voice Prompting Messages........ 76

3ODFLQJ�FDOOV�TXLFNO\ Speed Dial .................................. 63Last Number Redial ................... 45Directory Dialing ....................... 34


Feature Handbook

7

.QRZ�ZKHQ�WR�XVH�\RXU�IHDWXUHV��Look up what you want to do Then turn to page +:KHQ�\RX�ZRUN�LQ�JURXSV Privacy Groups........................... 58

Group Call Pickup ..................... 39Group Ring................................. 41Directed Call Pickup.................. 34

,I�\RX�QHHG�SULYDF\ Do Not Disturb........................... 36Microphone Mute ...................... 48Headset....................................... 41Background Music..................... 23

+DYH�D�WHOHSKRQH�PHHWLQJ Conference ................................. 30Unsupervised Conference.......... 31Group Listen .............................. 40Meet-Me Conference ................. 46

6WUHDPOLQLQJ�\RXU�WHOHSKRQH Hotline........................................ 43Direct Station Selection ............. 32Station Call Coverage ................ 69

$GYDQFHG�FDOO�SURFHVVLQJ Automatic Call Distribution....... 20Caller ID..................................... 27Telemarketing Dial..................... 71Dual Line Appearance................ 38Walking Class of Service ........... 79

)HDWXUHV�IRU�$WWHQGDQWV Alarm ......................................... 18Alternate Attendant .................... 19Monitor....................................... 49Night Answer ............................. 49Removing Lines and Ext............ 59Room Monitor............................ 60Forced Line Disconnect ............. 39Time and Date............................ 71Call Forward System Cancel ..... 25


Feature Handbook

8

Basics

HandsfreeHandsfree lets you place or answer calls without lifting the handset.When you see the instruction, "Lift Handset," you can press S instead.l If your phone has Automatic Handsfree, you can press a key without

first pressing S.l If you are an attendant, you do not have Handsfree.

�7R�WDON�+DQGVIUHH�� 1. Speak toward phone.

7R�KDQJ�XS�D�+DQGVIUHH�FDOO� 1. Press S.

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1. Press S. Hang up.

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1.)

Outside CallsYou can place an outside call by dialing a code or by pressing a line key.You can also answer an outside call using a line key. You may have linekeys on your phone and on your DSS Console.

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You can change the lines that ring your phone.Refer to Ring Assignment and Delayed RingAssignment in User-Programmable Features(page 85).

7R�SODFH�DQ�RXWVLGH�FDOO� 1.)


Feature Handbook

Outside Calls

9

2. Press l.

-The line key lights and you hear dialtone. You may also be able to press aline group (line rotary) key. These keysare also called outbound loop keys.Your communications manager can tellyou which keys are line keys.

3. Dial number.

-If your system is behind a PBX orCentrex, you may have to dial 9 beforeyour number. Check with yourcommunications manager.

OR 1.)2. Press [.

-You hear dial tone. 3. Dial line access code (e.g., 801).

-You hear dial tone. -You may also be able to dial a linegroup access code (9 or 90-98). If youhave Direct Line Access, you can dialthe outside line extension number (e.g.,480).

-If your system has ARS (AutomaticRoute Selection), 9 is normally yourARS access code.

4. Dial number.

-If your system is behind a PBX orCentrex, you may have to dial 9 beforeyour number. Check with yourcommunications manager.

7R�DQVZHU�DQ�RXWVLGH�FDOO�� 1. A line key flashes and your phone rings.


Feature Handbook

Outside Calls

10

-The line key may be a line group(incoming line rotary) key. These keysare also called inbound loop keys.

2.)-If you are not connected to the caller,press the flashing line key. The line keylights.

-To answer a call ringing the pagingspeakers, see the Night Answer feature.

Intercom CallsYou can voice-announce your Intercom call or have the called extensionring. When you voice-announce, the other party hears you over the phonespeaker and can speak Handsfree. Keep in mind when using Intercom,you may not be able to voice-announce to some extensions.

7R�SODFH�DQ�,QWHUFRP�FDOO� Method 1 (You can program this on a One-Touch SpeedDial key, see page 63 or a programmablefunction key, see page 32.) 1.)2. Press [.

-You hear dial tone. 3. Dial extension number or press DSS key.

-You hear ringing. Wait for the party toanswer.

OR -You hear two beeps and can beginspeaking.

-To force the phone to ring, dial 1 beforeyou dial the extension number. You cannotforce ringing if you use a DSS key.


Feature Handbook

Intercom Calls

11

-To verify a programmable key’sfunction, press CHECK and the key thatyou wish to verify. You may need topress the key several times to check allthe key’s programming.

Method 21.)2. Press Hotline key.

-You hear ringing. Wait for the party toanswer.

OR -You hear two beeps and can beginspeaking.

-You can also place an Intercom call bypressing a Station Call Coverage key.Refer to the Station Call Coveragefeature.

-To verify a programmable key’sfunction, press CHECK and the key thatyou wish to verify. You may need topress the key several times to check allthe key’s programming.

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(The [ key flashes. If you are anattendant, the S key flashes instead.) 1.)

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(If you are an attendant, you cannot receivevoice-announced calls.) 1. Listen for two beeps.

-CALL1 lights steady. 2. Speak toward phone.


Feature Handbook

Intercom Calls

12


Use Voice Announce in User-ProgrammableFeatures (page 85) instead of the procedurebelow.

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1. Do not lift handset.

2. Press #.

3. Dial 0 to disable; 1 to enable.

4. Press S.

Hold

) This feature is always available.

Hold lets you place a call in a temporary waiting state. While the call ison Hold, you can place and receive other calls. There are two types ofHold for outside calls: System Hold and Exclusive Hold. You can retrievea call from System Hold at any extension. You can retrieve a call fromExclusive Hold only at the extension that placed it on Hold.

If you are an attendant, your phone has Automatic Hold. This means thesystem places your outside call on Hold automatically when you press:

l [, T, a Line, Call Coverage, Hotline or Page key

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1. If an outside call remains on Hold too long, itrecalls the extension that placed it on Hold. Ifunanswered, the call may ring other exten-sions.

2. If a call is on a line that does not appear onyour phone, you can only place the call onExclusive Hold.


Feature Handbook

Hold

13

3. If you place an Intercom call while you areon an outside call, you automatically placethe outside call on System Hold. (If youhave a DSS Console, press [ or H be-fore pressing a DSS key.)

7R�SODFH�\RXU�FDOO�RQ�+ROG� (Do Not Hang Up.) 1. Press H.

-Press HOLD again to place an outsidecall on Exclusive Hold.

-The line key flashes for an outside call. 2. (

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IURP�+ROG�

For a line that appears on your phone: 1.)2. Press the flashing line key.

OR

For a line you placed on Hold that does notappear on your phone: 1. )2. Press H.

OR

For a line somebody else placed on SystemHold that does not appear on your phone: 1.)2. Press [.

3. Press *.


Feature Handbook

Hold

14

4. Dial line access code (e.g., 801) or exten-sion number.

7R�UHWULHYH�DQ�,QWHUFRP�FDOO

IURP�+ROG�

1. At your extension: Lift handset.

-If you have Prime Line Selection, pressthe flashing CALL key before going to thenext step.

2. Press H.

-If you put a Handsfree Intercom call onHold the SPK key must remain lit or thecall will be cut off.

Transfer


You can Transfer an outside call to another extension. If the other partydoes not answer the transferred call, you can retrieve it.

7R�7UDQVIHU�\RXU�FDOO� (Do Not Hang Up.) 1. Press [ and dial the extension number.

-You can press a DSS key instead ofdialing the extension number. If you arean attendant, you can also press a DSSConsole key. (If you have a DSS Console, press CALL or HOLD before pressing a DSS key.)

OR 1. Press Hotline key.

-To Transfer the call using a Station CallCoverage key, refer to the Station CallCoverage feature.

2. Announce the call.


Feature Handbook

Transfer

15

-If you hear ringing, wait for party toanswer before announcing call. ToTransfer the call unannounced, skip thisstep.

-If you hear busy tone, you can dial C towait in line. Refer to the Camp-Onfeature on page 29. Also, your displayshows, "HOLD/WAIT." This indicatesthe number of calls on Hold or alreadycamped-on to the busy extension.

3.(

7R�UHWULHYH�WKH�WUDQVIHUUHG

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1.) 2. Press the flashing line key for the call.

OR

2. Retrieve call from Hold.


Feature Handbook

Transfer

16

Features

Account CodesFor billing or other purposes, you can enter an Account Code (a number upto 10 digits long) to categorize your outside call. This Account Code isincluded in a report that the system generates. You can enter an AccountCode manually as described below, or you can program a One-Touch SpeedDial key for Account Code entry (see page 63). This eliminates the need toplace your call on Hold while you enter the number.

If your system has Mandatory Account Codes, you must enter anAccount Code for each long distance call you place. If your AccountCodes are also Verifiable, you must enter a code from a list programmedinto your phone system. Ask your communications manager which typeof Account Codes you have.

7R�HQWHU�DQ�$FFRXQW�&RGH

ZKHQ�SODFLQJ�DQ�RXWVLGH�FDOO�

(You can program this on a One-Touch SpeedDial key. See page 63.) 1. Place call.

2. Press # immediately after dialing thenumber.

3. Enter Account Code.

4. Press #.

7R�HQWHU�DQ�$FFRXQW�&RGH

IRU�WKH�FDOO�\RX�DUH�RQ�

(You can program this on a One-Touch SpeedDial key. See page 63.)(Do not hang up.) 1. Press [.

2. Press #.

3. Enter Account Code.


Feature Handbook

Account Codes

17

4. Press #.

5. Press H.

-You are reconnected to your call.

Alarm

) This feature is for attendants only.

Your telephone display may show an alarm message. Alarm messagesoccur when a telephone is unplugged or fails, when a line fails or when aprinted circuit card in the system equipment fails. Telephone and linefailures display as Minor Alarms. Printed circuit card failures display asMajor Alarms. Your display also shows you which extension or cardfailed. Report alarms to your communications manager.

When an alarm displays, your phone does not ring normally for incomingcalls. Calls do not ring while the alarm displays.

7R�VHH�WKH�FDXVH�RI�DQ�$ODUP� (Do not lift the handset.) 1. Press F.

-Display shows cause of Alarm. Forexample: "STA 305 FAILED" or "LINE02 FAILED."

2. Press F to see if there is more than onefailure.

-When you see the first failure messageagain, you have gone through the entirelist.

3.) and ( to clear the alarm dis-play.


Feature Handbook

Alarm

18

Alternate Attendant


Alternate Attendant allows you to reroute your incoming calls to anotherextension (your Alternate Attendant). You may want to reroute calls whenyou are busy or you must leave your phone. Outside calls ring at bothyour extension and the Alternate Attendant. The nand w flashslowly while the Alternate Attendant is assigned.

When you assign the Alternate Attendant, you cancel your SelectableDisplay Message (if any). The Alternate Attendant must be a keyset. Youcannot assign another attendant as your Alternate Attendant.

7R�DVVLJQ�WKH�$OWHUQDWH

$WWHQGDQW�

(You can program this on a One-Touch SpeedDial key. See page 63.) 1.).

2. Press [.

3. Press #.

4. Dial Alternate Attendant’s extension num-ber.

5. Dial 3.

-Your display shows, "ALT OPRASSIGNED."

6.(.

7R�FDQFHO�WKH�$OWHUQDWH

$WWHQGDQW�DVVLJQPHQW�

1. Press N.

-Your display shows, "CANCEL ALTOPR." T


Feature Handbook

Alternate Attendant

19

Automatic Call DistributionACD Member (Agent) Your extension may be in an Automatic Call Distribution group. Themembers of your ACD group share responsibility for answering thegroup’s calls. ACD evenly distributes the calls among the groupmembers. Normally, the member (agent) that has been idle the longestgets the next call.

From time to time, you may need to temporarily remove yourself fromthe group (for example, when you go to lunch). When you become OffDuty, ACD no longer sends calls to your extension. When you becomeOn Duty, you’ll again start to receive ACD calls.

7R�EHFRPH�2Q�RU�2II�'XW\� 1.)

2. Press [.

3. Dial 6 to go Off Duty; dial 4 to goOn Duty.

4. Dial #.

ACD Supervisor You may be an ACD supervisor. If you are, you should have a displaykeyset. You should also have a DSS Console with a Hotline key for eachgroup member and your ACD group master number. As a supervisor,you can:l Monitor the status of your group on your DSS Console. You can be

the supervisor of more than one ACD group. l Be notified when all agents are busy, and how long calls have been

waiting for an available agent. Your telephone display shows this in-formation.

l Make agents On or Off Duty.


Feature Handbook

Automatic Call Distribution

20

l (Optional) Record the announcements that your group’s callers hear.Your communications manager can tell you if you need to record anyannouncements. To record announcements, your system must have aVMU Module.

7R�PRQLWRU�WKH�VWDWXV�RI

\RXU�$&'�JURXS�

Watch your DSS Console.-If Agent’s key is Agent is OFF . . . . . . . . . . . Idle ON . . . . . . . . . . . . Busy Flashing Slow . . . . Off DutyFlashing Fast . . . . In DND

AND1. On your DSS Console, press the Hotline

key for your ACD group master number.

2. Watch your telephone display.

-Your display shows information for thegroup selected in the previous step. Forexample, if your display shows, "02L-04 00:47," you have two calls waiting(02). The call on line 4 (L-04) has beenwaiting longest: 47 seconds (00:47).

7R�PDNH�DJHQWV�RQ�DQG�RII

GXW\��VXSHUYLVRUV�RQO\��

1.)2. Press [, then #.

3. Press DSS key for agent you’ll change.

4. Dial 7 to remove agent; 4 to install.

7R�UHFRUG�DQQRXQFHPHQWV

IRU�\RXU�$&'�FDOOHUV�

1.).

2. Press [, then #.

3. Dial MV (Master Voice Message).


Feature Handbook


21

4. Enter the number of the message you wantto record (00, 02-07).

-Your communications manager can tellyou which message to record. Message00 is the standard ACD All Agents Busymessage.

-The system prompts, "Please startrecording."

5. After you hear the beep, speak clearly anddirectly into the handset.

-The announcement can be up to 16seconds.

6.( when through recording.

7R�OLVWHQ�WR�D�SUHYLRXVO\

UHFRUGHG�DQQRXQFHPHQW�

1.)2. Press [.

3. Press #.

4. Dial MVL (Message Voice Listen).

5. Dial the message number (00,02-07).

7R�HUDVH�DOO�\RXU�UHFRUGHG

DQQRXQFHPHQWV��LQFOXGLQJ

23$�DQQRXQFHPHQWV��

1.).

2. Press [.

3. Press #.

4. Dial MV and press #.

-Your display shows, "DELETE ALLMSG?"


Feature Handbook


22

5. To erase messages, dial Y. - Your display shows, "COMPLETED."

OR To quit without erasing, dial N. - Your display shows, "ABORTED."

6.(

Background MusicYou can receive Background Music over your telephone’s speaker. Themusic stops whenever a call comes in or you lift the handset. You canturn the music on or off only when your telephone is not in use. To haveBackground Music, your system must have an optional music sourceconnected.

The volume setting for Background Music also sets incoming ringingand paged announcement levels over the telephone’s speaker.

7R�WXUQ�%DFNJURXQG�0XVLF

RQ�RU�RII�

(Do not lift handset.)1. Press H.

7R�DGMXVW�WKH�YROXPH�RI

%DFNJURXQG�0XVLF�

1. Press < or > while feature is activeor telephone is idle.

Call ForwardingWith Call Forwarding, you can reroute your incoming calls to anotherextension or to an outside number. If you are an attendant, you cannot useCall Forwarding. Use Alternate Attendant instead (see page 19).

7R�IRUZDUG�FDOOV� (This may be programmed on a One-TouchSpeed Dial key. See page 63.)


Feature Handbook

Call Forwarding

23

1. Press [.

2. Press #.

3. Dial extension number to receive calls.

4. Press one of the following:

- 1 to forward calls not answered.

- 2 to forward calls not answered or when busy.

- 3 to forward all calls.

- 4 to have Voice Mail screen your calls (i.e., emulate a personal answering machine). Turn to page 73 for more on this option.

5. Press S to hang up.

-MW flashes slowly. A voice prompt mayremind you that your calls areforwarded.

7R�FDQFHO�&DOO�)RUZDUGLQJ� 1. Press [.

2. Press #.


-MW goes out.

Off-Premise Call ForwardingYou can reroute your calls to an outside (off-premise) telephone number.For example, you can forward your calls to your cellular car phone if youhave to be on the road.

7R�IRUZDUG�FDOOV�WR�DQ

RXWVLGH�QXPEHU�

1. Press [.

2. Press #.


Feature Handbook

Call Forwarding

24

3. Dial 1.

4. Dial line number (e.g., 01).

-You may also be able to dial a linegroup code (9, 90-98).

5. Dial telephone number that is to receivecalls.


-MW flashes slowly. A voice prompt mayremind you that your calls areforwarded.

Call Forward System Cancel


Call Forwarding reroutes incoming calls to another extension, or to anoutside number. As the attendant, you cannot use Call Forwarding (seethe Alternate Attendant feature on page 19 instead). You can, however,cancel all Call Forwarding for the system (including Selectable DisplayMessages). This also cancels Do Not Disturb for the system.

7R�FDQFHO�DOO�&DOO�)RUZDUGLQJ� 1.)2. Press [.

3. Press #.

4. Press *.

5.(

Call TimerWith Call Timer, you can use your phone’s display to time your outsidecalls. You can time either incoming or outgoing calls.


Feature Handbook

Call Timer

25

7R�VWDUW�WKH�&DOO�7LPHU��LI

\RX�KDYH�D�7LPHU�NH\��

1. Press Timer key.

-The Timer key is ON. Your displaystarts timing your call. Press the Timerkey before you place or answer yourcall — or while idle. If your phone hasAuto Timer, it starts automatically foroutside calls. You don’t have to pressthe Timer key.

7R�VWRS�WKH�&DOO�7LPHU��LI

\RX�KDYH�D�7LPHU�NH\��

1. Press Timer key.

-The Timer key is OFF. You can stop thetimer before or after you hang up. Torestart the timer from 00:00, press theTimer key again.

CallbackWhen you call a busy extension, you may leave a Callback request for areturn call. You do not have to repeatedly call the busy extension back,hoping to find it idle. You will note that the Callback ring cadence islonger than other ringing signals. If you are an attendant, you cannot useCallback. To leave a Callback for an outside line, see the Line Callbackfeature on page 45.

7R�UHTXHVW�D�&DOOEDFN��DIWHU

FDOOLQJ�D�EXV\�H[WHQVLRQ��

(Do not hang up.) 1. Dial C.

-You hear ringing. 2.(

-You can use your phone for other callswhile waiting for the Callback to ring.


Feature Handbook

Callback

26

7R�DQVZHU�ZKHQ�&DOOEDFN

ULQJV�\RX�EDFN�

1.)

-If you hear ringing, wait for answer. OR -If you hear two beeps, go ahead andspeak.

7R�FDQFHO�D�&DOOEDFN

UHTXHVW�WR�D�VSHFLILF

H[WHQVLRQ�

1. Call busy extension again.

-You hear busy tone. 2. Press *.

3.(

7R�FDQFHO�DOO�\RXU�&DOOEDFNV

VLPXOWDQHRXVO\�

(This also cancels your Line Callbacks.)1.)2. Press [+ #+ *.

3.(

Caller IDIf your phone has a display, Caller ID can show your incoming caller’snumber and optional name. The Caller ID information will show as eithera post-answer or pre-answer display. With the post-answer display, you’llsee the caller’s number and optional name after you answer the call. Thepre-answer display lets you see the caller’s number and optional namebefore you answer the call. You can also use the pre-answer display topreview incoming calls before you answer them. The Caller IDpre-answer display is available only if your telephone does not haveAutomatic Handsfree (see page 9). Check with your communicationsmanager.


Feature Handbook

Caller ID

27

7R�DQVZHU�D�&DOOHU�,'�FDOO

�ZLWK�WKH�SUH�DQVZHU

GLVSOD\�GLVDEOHG��

1.) and press flashing line key.

-You see the incoming caller’s name andnumber and you answer the call.

7R�DQVZHU�D�&DOOHU�,'�FDOO

�ZLWK�WKH�SUH�DQVZHU

GLVSOD\�HQDEOHG��

(Your phone must have Automatic Handsfreedisabled to use this feature.)1. Press the flashing line key to display the in-

coming caller’s phone number.

-You can press another flashing line keyinstead of going to the next step.

2. Press the flashing line key again to displaythe incoming caller’s name.

-If the telephone company does not offerthe name option, you skip to the nextstep.

-You can press another flashing line keyinstead of going to the next step.

3.) to answer the call.

-If you previewed several ringing lines,you’ll answer the call on the mostrecently pressed line key.

7R�UH�GLVSOD\�WKH�&DOOHU�,'

LQIRUPDWLRQ�IRU�WKH�FDOO�\RX

DUH�RQ�

1. Press l for the call.

Under certain conditions, you may see one of the following messages inplace of the normal Caller ID information.

:KHQ�\RX�VHH�� ,W�PHDQV��

PRIVATE Your caller has blockedCaller ID.


Feature Handbook

Caller ID

28

:KHQ�\RX�VHH�� ,W�PHDQV��

OUT OF AREA Your caller has dialed froman area that does not supportCaller ID

UNAVAILABLE Your telephone company’sCaller ID service is out oforder

Camp-OnCamp-On allows you to call a busy extension or line and wait off-hookuntil that extension or line becomes free.

7R�&DPS�2Q�WR�D�EXV\

H[WHQVLRQ�RU�OLQH�

(Do Not Hang Up.) 1. Dial C.

-If you Camp-On to a busy extension... You hear ringing in your handset. Whenthe party is free, their phone rings.

OR -You hear two beeps and you can beginspeaking.

-If you Camp-On to a busy line... Busy tone stops. When you hear dialtone, dial your outside call.

7R�DQVZHU�D�&DPS�2Q� (You hear two beeps while you are on a call.)(Do not hang up.) 1. Press flashing [.

-Your first call goes on Hold. Youconnect to the calling party.


Feature Handbook

Camp-On

29

7R�UHWXUQ�WR�WKH�ILUVW�FDOO

DQG�VZLWFK�EHWZHHQ�FDOOV�

1. Press the other [key.

-This automatically places the first callon Hold.

Conference


Conference allows you to converse jointly with two inside parties, twooutside parties or one of each.

7R�VHW�XS�D�&RQIHUHQFH� 1. Place first call.

2. Press T.

3. Place next call.

4. Press T.

-All three parties are Conferenced.

7R�FDQFHO�D�&RQIHUHQFH� 1.(-If your Conference included anIntercom call, your callers continue toconverse after you hang up.

OR1. Place Conference on Hold.

2. Disconnect one of your callers.

3. Hang up on your remaining caller.


Feature Handbook

Conference

30

Conference, Unsupervised Use Unsupervised Conference when you want to join two outside callersin a Conference — then leave the Conference and allow them to talkprivately. Once you set up this type of Conference, it continues until oneof the outside callers hangs up. You cannot rejoin the Conference orterminate it from your phone.

7R�VHW�XS�DQ�8QVXSHUYLVHG

&RQIHUHQFH�

1. Place or answer first outside call.

-You talk to the first caller.2. Press T.

3. Place or answer second outside call.

-You talk to the second caller.4. Press T again.

-You talk to both callers.5.(

-Your callers talk privately with eachother. You cannot rejoin the Conference.

Dialing Number PreviewDialing Number Preview (DNP) allows you to dial, review, and correct anumber before the system dials it out for you. You can only use DialingNumber Preview if you have a display telephone.

7R�GLDO�XVLQJ�'13� 1.)

-This is optional unless you are anattendant.

2. Press *.

-Your display shows, "DIAL PREVIEW." 3. Dial number.


Feature Handbook

Dialing Number Preview

31

-Your display shows digits dialed, with acursor (-) after the last digit.

7R�FRUUHFW�GLJLWV� 1. Press < to move the cursor left to the in-correct digit. Press > to move the cursorto the right, one digit at a time.

2. Dial correct digit.

-Your display shows the new digit andthe cursor moves one space to the right.

3. Press > to move the cursor to the end ofthe digits.

-The system dials only the digits up tothe cursor.

4. Press D.

-The system automatically selects a lineand dials the number.

OR -Your display shows, "SELECT IDLELINE," and you must press a line key.The system then dials the number.

7R�H[LW�'13�DW�DQ\�WLPH� 1.(

Direct Station SelectionDirect Station Selection keys (the second-level function of programmablekeys 1-15) provide easy access to other extensions. They also act as busylamps, indicating the status of an associated extension.- To verify a programmable key’s programming, press CHECK and thekey to verify. You may need to press the key several times to check all theprogramming.


Feature Handbook

Direct Station Selection

32

When the key is... The extension is...

OFF Idle

ON Busy

Flashing DND


Also refer to DSS in User-ProgrammableFeatures (page 85). When programming DSSkeys, you can use the User-ProgrammableFeature or the procedure below. If a DSS keyis also a Station Call Coverage key, changingDSS also changes the Call Coverageassignment.

7R�SURJUDP�\RXU�'66�NH\V� 1.)

2. Press [, then #.

3. Press the desired DSS key.

4. Dial the extension number you want as-signed to the key.

-To clear a DSS key, press *. -Program additional keys by repeatingthe last three steps. All unprogrammedkeys call extension 300.

5.(

7R�FDOO�DQ�H[WHQVLRQ�XVLQJ�D

'66�NH\�

1.)

2. Press [.

-The key lights show you the status ofthe assigned extensions.

3. Press the DSS key for the desired extension.


Feature Handbook

Direct Station Selection

33

Directed Call Pickup Directed Call Pickup allows you to answer a call ringing anotherextension. You may also have Call Coverage keys on your phone. You canuse these keys instead of Directed Call Pickup to answer a call to thecovered extension. Refer to the Station Call Coverage feature on page 69.

7R�3LFNXS�D�FDOO�ULQJLQJ�DW

DQRWKHU�SKRQH�

(You can program this on a One-Touch SpeedDial key. See page 63.) 1.)2. Press [.

3. Press *.

4. Dial ringing extension number.

-You are connected to the caller. -This procedure also picks up a call onSystem Hold or Parked at the extensionyou dial. Refer to the Hold (page 13)and Park (page 55) features.

Directory DialingDirectory Dialing lets you call a Speed Dial or Intercom number byselecting the name associated with the number. There are three types ofdirectories: l Intercom (dials extension numbers) l Personal (dials your Personal Speed Dial numbers) l Company-wide (dials the first 100 System Speed Dial numbers)

7R�GLDO�D�QXPEHU�XVLQJ

'LUHFWRU\�'LDOLQJ�

1.) (attendant only).

2. Select type of directory.


Feature Handbook

Directed Call Pickup

34

-For Intercom Directory, dial I. Yourdisplay shows, "INTERCOMDIRECTORY." OR For Personal Directory, dial P. Yourdisplay shows, "PERSONAL DIR." OR For Company-wide Directory, dial C.Your display shows, "COMPANY WIDEDIR."

-If your display shows, "NO RAMINSTALLED" when you press P or C,you can only use Intercom DirectoryDialing.

3. Dial the first letter of the desired name.

-To enter a Q or a Z, press 0 (zero). 4. Dial the digit (1, 2 or 3) that identi-

fies the desired letter.

-The display shows the first namebeginning with that letter. If there arenone, the display shows: X-UNLISTEDNAME (X is the letter you entered).

5. Press > or < to scroll through thenames beginning with this letter. Stop atthe desired name.

-To begin with the first name in the list(so you can scroll through all thenames), press #.

6. Press D.

-The system dials the number storedwith that name.

-If you are transferring, pressing DIALinitiates a screened transfer. For anunscreened Transfer, hang up instead.


Feature Handbook

Directory Dialing

35

7R�FDQFHO�'LUHFWRU\�'LDOLQJ

DW�DQ\�WLPH�

1. Press s.

Display MessagesMessages appear in the display window to provide helpful information ata glance. When your phone is not in use, the date and time display. Whenyou use your phone, messages display to explain what is happening or tohelp you remember what to do next. If you have a question about thedisplays, check with your communications manager.

Do Not DisturbDo Not Disturb (DND) blocks Page or ringing at your extension. If youcall an extension that is in DND, you hear a reorder tone. You may beable to override DND. If you are an attendant, you cannot place yourphone in DND.

7R�SXW�\RXU�SKRQH�LQ�'R

1RW�'LVWXUE�

1. Press N.

7R�FDQFHO�'R�1RW�'LVWXUE� 1. Press n.

7R�2YHUULGH�\RXU�+RWOLQH

SDUWQHUªV�'1'�

(The Hotline key for your partner flashes onyour phone.) 1.)2. Press Hotline key twice.

-The phone rings if idle; wait for ananswer.

OR1. Place Intercom call to extension in DND.

2. Dial I.


Feature Handbook

Display Messages

36

-The phone rings if idle; wait for ananswer.

Door BoxYour system may have Door Boxes. A Door Box is a self-containedIntercom unit typically used to monitor entrance doors. A visitor at thedoor can press the Door Box call button (like a door bell). The Door Boxthen sends chimes to certain extensions. If you receive Door Box chimes,you can just lift the handset to answer them. You can then talk to thevisitor at the door.

Door Boxes come in handy at delivery entrances. Your company doesn’tneed to have someone at the door to monitor the entrance. You can justanswer the Door Box instead.

7R�DQVZHU�WKH�'RRU�%R[

FKLPHV�

1.)-If you have a Call Coverage or Hotlinekey for the Door Box, you can press itinstead.

7R�FDOO�WKH�'RRU�%R[� 1.)2. Press [.

-If you have a Call Coverage or Hotlinekey for the Door Box, you can press itinstead.

3. Dial Door Box extension number.

-Your system can only have Door Boxesat extensions 310, 311, 322 and 323.


Feature Handbook

Door Box

37

Dual Line AppearanceYour extension has two line appearance keys for placing and answeringcalls. These line appearance keys are on the [ and ] keys on yourphone. This will be a convenience for you if you frequently have twocalls active on your phone. For example, you can easily place a new callon one appearance while you have a call waiting on the other.

While on a call, Dual Line Appearance shows your waiting Intercomcalls at a glance. Your first call rings your first appearance key. Yoursecond Intercom call flashes your second appearance key.

7R�SODFH�D�FDOO�LI�\RX�KDYH

'XDO�/LQH�$SSHDUDQFH�

1.)-Dual Line Appearance follows RingingLine Preference. If you lift the handsetwhile a call is ringing, you’ll getIntercom dial tone or answer theringing call.

7R�DQVZHU�D�FDOO�LI�\RX�KDYH

'XDO�/LQH�$SSHDUDQFH�

1.)-If you have Ringing Line Preference(page 60), this answers the call.

2. Press ringing CALL key.

FlashWhile you are on an outside (CO) call, Flash allows you to regain dialtone without giving up control of the line. You can then place anothercall. Flash also allows access to PBX features when using a PBX line.

7R�IODVK�WKH�OLQH�\RX�DUH�RQ� (Do Not Hang Up.) 1. Press F.

2. Dial number.


Feature Handbook

Dual Line Appearance

38

Forced Line Disconnect


Forced Line Disconnect allows you to disconnect a call on an outsideline. This may be necessary, for example, when a call is terminated butthe line remains locked up (line key stays lit).

7R�GLVFRQQHFW�D�OLQH� 1.)2. Press desired l key.

3. Press #.

4.(OR

1.)

2. Press [.

3. Dial line access code (e.g., 801).

4. Press #.

5.(

Group Call PickupYour extension may be in a group with some of your co-workers’extensions so you can easily pick up each other’s calls. You can answer acall that is ringing any extension in the group by dialing a Group CallPickup access code. You may have Group Call Pickup keys on yourphone, which you can also use to answer calls. You don’t have to be agroup member to have Group Call Pickup keys.


Feature Handbook

Group Call Pickup

39

7R�DQVZHU�D�FDOO�ULQJLQJ�LQ�D

3LFNXS�*URXS�IURP�D�SKRQH

ZLWKLQ�WKDW�3LFNXS�*URXS�

(You can program this on a One-Touch SpeedDial key. See page 63.) 1.)

2. Press [.

3. Press * and dial 1.

-You are connected to the caller. Yourdisplay shows, "P (+ name)" or"PICKUP FROM (+ extensionnumber)."

OR 1.)2. Press the flashing Group Call Pickup key.

-The key flashes when a call is ringingthe group.

-You are connected to the caller. Yourdisplay shows, "P (+ name)" or"PICKUP FROM (+ extensionnumber)."


Use Ring Assignment/Delayed RingAssignment in User-Programmable Features(page 85) to assign Pickup Group key ringing.

Group ListenGroup Listen lets you talk into your handset and have your caller’s voicebroadcast through your telephone speaker. With Group Listen, others inyour work area can listen to your conversation. If you are an attendant,you cannot use Group Listen.

7R�LQLWLDWH�*URXS�/LVWHQ� 1. Establish handset call.

2. Press S (but do not hang up).


Feature Handbook

Group Listen

40

-SPK lights.

7R�FDQFHO�*URXS�/LVWHQ� (Do not hang up.) 1. Press S.

-SPK goes out.

Group RingDuring installation, certain extensions in your system were arranged intoRing Groups. When you call a Ring Group number, all extensions in theRing Group ring. You can also answer a Ring Group call.

7R�SODFH�D�FDOO�WR�D�5LQJ

*URXS�

(You can program this on a One-Touch SpeedDial key. See page 63.) 1.) and press [.

2. Dial Ring Group number (e.g., 428).

-You hear ringing; wait for an answer.

7R�DQVZHU�D�5LQJ�*URXS�FDOO

DW�DQ\�SKRQH�

(You can program this on a One-Touch SpeedDial key. See page 63.) 1.) and press *.

2. Dial Ring Group number (e.g., 428).

-You are connected to the caller.

7R�DQVZHU�D�5LQJ�*URXS�FDOO

ULQJLQJ�\RXU�JURXS�

1.)-The CALL key or a Line key lights.

HeadsetIf you have a Headset, you can use it instead of the handset. Using theheadset frees up your hands for other work.


Feature Handbook

Headset

41

7R�LQVWDOO�WKH�KHDGVHW� 1. Leave the handset in the cradle.

2. Unplug the handset and plug in the headset.

For Non-attendant Keysets

Use S to hang up calls in place of thehandset.

7R�RSHUDWH�D�+HDGVHW� 1. Press S whenever you see the instruc-tion, ")"

2. Press S whenever you see the instruc-tion, "("

For Attendants

7R�DQVZHU�D�FDOO�XVLQJ�WKH

KHDGVHW�

1. Press RLS on the DSS Console.

-If you have Ringing Line Preference(page 60), this answers the call.

2. Press the flashing l or CALL loopkey.

7R�SODFH�D�FDOO�XVLQJ�WKH

KHDGVHW�

1. Press RLS on the DSS Console.

2. Press a l or CALL loop key.

-If you have Ringing Line Preference,press the line or CALL loop key beforepressing RLS.


You can allow or deny Headset operation foryour phone. Refer to Headset inUser-Programmable Features.


Feature Handbook

Headset

42

HotlineHotline gives you one-button calling and Transfer to another extension(your Hotline partner). The Hotline key on your phone shows the statusof your partner’s extension.- To verify a programmable key’s programming, press CHECK and thekey to verify. You may need to press the key several times to check all theprogramming.

When the Hotline key is ... Your partner is ...

OFF Idle

ON Busy

Flashing DND

You may be able to override an extension in Do Not Disturb using yourHotline key. Refer to the Do Not Disturb feature on page 36.


If you have a Hotline key, you can use Hotlinein User- Programmable Features (page 85) tochange your Hotline assignment.

7R�SODFH�D�FDOO�XVLQJ�D

+RWOLQH�NH\�

1.)

2. Press the Hotline key.

-If the Hotline key to your partner is lit,see the Off-Hook Signaling feature onpage 50.

-You may have Hotline keys on yourphone and your DSS Console. The keyis lit when the extension is busy.


Feature Handbook

Hotline

43

7R�WUDQVIHU�WKH�FDOO�\RX�DUH

RQ�XVLQJ�D�+RWOLQH�NH\�

(Do Not Hang Up.) 1. Press the Hotline key.

-If your partner doesn’t answer, you canpress another Hotline key instead ofgoing to step 2.

2.(or wait for an answer.

7R�DQVZHU�D�FDOO�IURP�\RXU

+RWOLQH�SDUWQHU�

( [ flashes.) If you are not an attendant... 1. Listen for two beeps.

2. Speak toward the phone.

If you are an attendant... 1.)2. Press S (Intercom loop key).

Intrusion (Barge-In)Intrusion allows you to break into another conversation.

CAUTION: Unauthorized intrusion on calls using this feature may beinterpreted as an invasion of privacy.

7R�LQWUXGH�RQ�D�EXV\

H[WHQVLRQ�

(Do Not Hang Up.) 1. Dial I (dial pad key 4).

-Busy party hears two short beeps. -You cannot Intrude on a Conferencecall.

-If you hear fast busy tone, you cannotIntrude.


Feature Handbook

Intrusion (Barge-In)

44

2. Wait about four seconds, your display willshow "Conference Call".

-You and the other two parties are inConference.

Last Number Redial


With Last Number Redial, you can easily call the last outside numberyou dialed. Each time you place an outside call, the system saves thenumber you dialed (up to 24 digits). You can redial the call whether itwas answered, unanswered or busy. Redial uses the same line to dial outunless you select a different line.

7R�SODFH�D�FDOO�XVLQJ�/DVW

1XPEHU�5HGLDO�

1.)-To select a different line, press a line key

2. Press L.

-If you hear busy tone, press an idle linekey. Your call dials out automatically.

Line CallbackYou can leave a Callback request for a busy outside line. The systemrings you when the outside line is available. You do not need to keepchecking the line, hoping to find it idle. You will note that the Callbackring cadence is longer than other ringing signals. To leave a Callback foran extension, see the Callback feature on page 26. If you are an attendant,you cannot use the Line Callback feature.

7R�UHTXHVW�D�&DOOEDFN�IRU�DQ

RXWVLGH�OLQH�RQ�D�OLQH�NH\�

1. Press illuminated l.

-You hear busy tone.


Feature Handbook

Line Callback

45

2. Dial C.

-Busy tone stops. 3.(

-Use your phone for other calls whileyou wait for Callback to ring you back.

7R�UHTXHVW�D�&DOOEDFN�DIWHU

GLDOLQJ�D�FRGH�IRU�DQ

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1. Dial C and (-You can use your phone for other callswhile you wait for Callback to ring youback.

7R�DQVZHU�ZKHQ�&DOOEDFN

ULQJV�\RX�EDFN�

1.)-You hear dial tone on the line yourequested.

2. Place call.

7R�FDQFHO�D�&DOOEDFN

UHTXHVW�WR�D�VSHFLILF�OLQH�

1. Try to access busy line again.

-You hear busy tone. 2. Press * and hang up.

7R�FDQFHO�DOO�\RXU�&DOOEDFNV

VLPXOWDQHRXVO\�

(This also cancels your Intercom Callbacks.) 1.)

2. Press [, #, *.

3.(

Meet-Me ConferenceMeet-Me Conference allows you to set up a Conference with up to twoother inside parties. Each party joins the Conference by dialing aMeet-Me Conference access code. Also see Conference on page 30.


Feature Handbook

Meet-Me Conference

46

7R�VHW�XS�D�0HHW�0H

&RQIHUHQFH�

1. Page desired parties and announce Meet-Me Conference code (11 or 12).

2. Press [.

3. Dial Meet-Me Conference access code.

7R�MRLQ�D�0HHW�0H

&RQIHUHQFH�

1.) and press [.

2. Dial announced Meet-Me Conference ac-cess code (11 or 12).

-The display shows "Conference Call"when the three parties join the Meet-MeConference.

Message WaitingYou can leave a Message Waiting indication at a busy or unansweredextension requesting a return call. The indication is a flashing w keyand an optional voice reminder message. If you are an attendant, anotherextension user cannot leave a Message Waiting at your extension. Alsosee Voice Mail on page 73.

7R�OHDYH�D�0HVVDJH�:DLWLQJ

DIWHU�FDOOLQJ�DQ�H[WHQVLRQ�

(Do Not Hang Up.) 1. Press F.

-You hear dial tone. You cannot leave aMessage Waiting while using VoiceOver. See Off-Hook Signaling on page50.

2.(


Feature Handbook

Message Waiting

47

7R�DQVZHU�D�0HVVDJH

:DLWLQJ�OHIW�DW�\RXU

H[WHQVLRQ�

(Your MW key flashes fast.) 1.) and press F.

-The system calls the extension that leftyou the message. Your MW keycontinues to flash if you have additionalMessages Waiting.

7R�VHOHFW�WKH�PHVVDJH�\RX

ZDQW�WR�DQVZHU��IURP�\RXU

GLVSOD\�SKRQH��

(Do not lift handset.) 1. Press F.

-Your display shows the extension whichleft you the message. Press FLASHagain until you see the message youwant to answer.

2.)3. Press F.

-The system calls the extension youselected.

7R�FDQFHO�DOO�WKH�PHVVDJHV

OHIW�RQ�\RXU�SKRQH�

(This also cancels your Intercom and LineCallbacks.)

-You cannot cancel a Message Waitingyou left at an individual extension.

1. Press [, #, *.


Microphone MuteMicrophone Mute allows you to turn off your phone’s Handsfreemicrophone at any time. When you activate Microphone Mute, you canstill listen to your caller but your caller cannot hear your voice. If you arean attendant, you cannot use Microphone Mute.


Feature Handbook

Microphone Mute

48

7R�DFWLYDWH�0LFURSKRQH

0XWH�

1. Press M.

-You can do this while on a call or whenyour phone is idle (to turn offHandsfree reply to a voice-announcedcall).

7R�GHDFWLYDWH�0LFURSKRQH

0XWH�

1. Press m.

MonitorMonitor allows you to listen to somebody else’s phone conversation,without them hearing you or knowing you are on the line. When youmonitor someone on an outside call, you hear both parties. However,when you monitor someone on an inside call, you only hear their caller.You cannot Monitor a Conference call.

CAUTION: Unauthorized monitoring of calls using this feature may beinterpreted as an invasion of privacy.

7R�PRQLWRU�D�FDOO� 1.), press [ #.

2. Dial the extension number.

3. Dial M.

-You hear the conversation.

Night Answer


If you’re an attendant, you can place the system in Night Answer. Whilein Night Answer, the system reroutes incoming calls to preselectedextensions or through the paging system. The N key flashes only atyour extension while the system is in Night Answer.


Feature Handbook

Night Answer

49

7R�SODFH�WKH�V\VWHP�LQ

1LJKW�$QVZHU��DWWHQGDQWV

RQO\��

1. Press N.

-The DND key flashes. Your displayshows, "NIGHT MODE ON."

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1LJKW�$QVZHU��DWWHQGDQWV

RQO\��

1. Press n.

-The DND key goes out. Your displayshows, "NIGHT MODE OFF."


You can change the lines that ring your phoneat night. Refer to Night Ring inUser-Programmable Features (see page 85).

7R�DQVZHU�D�FDOO�GXULQJ

1LJKW�$QVZHU�

(You can program this on a One-Touch SpeedDial key. See page 63.) 1.)2. Press [.

3. Press *.

4. Dial 0.

-You are connected to the caller. OR

1.)

2. Press flashing l.

Off-Hook SignalingOff-Hook Signaling allows you to signal a busy extension when youwant to talk to them. If the busy party is on a handset call, they hear yourvoice in their handset (called Voice Over). The party can select to talk toyou or their initial caller. If the busy party is on a Handsfree call, theyhear a beep. You cannot use Voice Over if you are an attendant.


Feature Handbook

Off-Hook Signaling

50


You can allow or deny Voice Over for yourextension. Refer to Voice Over inUser-Programmable Features (page 85).

Voice Over

7R�UHVSRQG�WR�D�9RLFH�2YHU

VLJQDO�

(You hear two beeps before your caller’svoice.) 1. Press and hold M.

-To talk to the first party, release MIC.

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H[WHQVLRQ�

1.)2. Use DSS or Hotline.

-If the called party is busy on a handsetcall and you press a DSS or Hotlinekey, Off-Hook Signaling is automatic. Ifthe called party is busy on a Handsfreecall and you press a DSS or Hotlinekey, Camp-On is automatic. See page29 for more on Camp-On.

OR 1.)2. Press [.

3. Dial extension number.

4. When you hear ring-busy, dial 1.

-If you hear several beep tones, goahead and speak. If you hear ringinginstead, wait for called party to answer.


Feature Handbook

Off-Hook Signaling

51

Operator AssistanceOperator Assistance (OPA) automatically answers outside calls andprovides dialing options to the outside callers. OPA lets an outside callerdial an extension or hunt group directly. You or a co-worker do not haveto screen the call.

When OPA answers a call, the caller hears a recording of their dialingoptions. For example, the announcement could say, "Hello. You havereached XYZ Corporation. Dial 4 for Technical Service or 5 for Sales."You may be able to record the messages callers hear. Before recording,check with your communications manager to find out about the OPAmessages. To use Operator Assistance, your system must have a VMUModule.

7R�UHFRUG�DQ�23$�PHVVDJH� 1.)2. Press [ and #.

3. Dial MV.

4. Dial the OPA message number (02-07) youwant to record.

-Your communications manager can tellyou about each message.

5. Wait for instructions, then begin recording.

6.(

7R�OLVWHQ�WR�D�SUHYLRXVO\

UHFRUGHG�23$�PHVVDJH�

1.)

2. Press [ and press #.

3. Dial MVL.

4. Dial the message number (02-07) you wantto hear.


Feature Handbook

Operator Assistance

52

-Your communications manager can tellyou about the messages.

5.(

7R�HUDVH�DOO�23$�PHVVDJHV

�LQFOXGLQJ�WKH�$&'�RYHUIORZ

PHVVDJH��

1.)2. Press [ and press #.

3. Dial MV.

4. Press #.

5. Dial Y.

-To exit the procedure without erasingthe messages, dial N.

6.(

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XVLQJ�2SHUDWRU�$VVLVWDQFH�

1. Dial system telephone number.

2. After OPA answers, dial announced option:Dial single-digit option.

ORDial 3 plus the extension you wish toreach.

Page, ZoneYou can make an announcement (Page) to other extensions and externalspeakers.

Your system can have up to seven Internal Paging Zones and an All CallPaging Zone. When you Page an Internal Zone, only those telephones inthe zone receive the announcement. When you make an All Call Page, allphones receive the announcement.


Feature Handbook

Page, Zone

53

Additionally, your system may have External Paging Zones. If you pageto an internal zone, the announcement broadcasts over the correspondingexternal zone as well. You can have up to two zones - 1 and 2). All CallPaging is broadcasted to all External Paging Zones (speakers). Yourcommunications manager can tell you if your system has this capability.


You can allow or deny Pages to your phone.Refer to Page in User-Programmable Featureson page 85.

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D�=RQH�3DJH�


2. Press [.

3. Dial Page Zone access code, as follows:

Page Zone Access Code

All Call 1 *

1 2 *

2 3 *

3 4 *

4 5 *

5 6 *

6 7 *

7 8 *

-You hear two beeps. -If your VS system has a PCU Module,you may have codes for additionalExternal Page Zones. Check with yourcommunications manager.

4. Make announcement.


Feature Handbook

Page, Zone

54

5.(

OR 1.)

2. Press Page key.

-You hear two beeps. If the zone is busy,you hear fast busy tone instead.

-You may have Page Zone keys on yourphone and your DSS Console. The keyis lit when the zone is busy.

3. Make announcement.

4.(

ParkWhen you must transfer an outside call to someone you cannot readilylocate, use Park. Park puts the call in a special holding state (called anOrbit) so you can page the person. The person you page can then pick upthe call from any extension.

There are two types of Park Orbits: System Park and Personal Park. WithSystem Park, you may Park a call in one of ten system orbits (60-69).With Personal Park, you can Park a call at an extension. In either case,the call recalls to you if not picked up.

7R�3DUN�WKH�FDOO�\RX�DUH�RQ� (Do Not Hang Up.) 1. Press [.

2. Dial Park Orbit access code. To use SystemPark, dial 60-69.

-To use Personal Park, dial * and theextension number.


Feature Handbook

Park

55

-You hear dial tone. If you hear busytone, press a CALL key and dialanother orbit.

3. Page party to receive call and announce thePark Orbit access code.

4.(

OR 1. Press the Park Orbit key.

-You hear dial tone. The key flashes forcalls you parked and is on for callsco-workers have parked.

2. Page party to receive call.

3.(

7R�SLFN�XS�D�3DUNHG�FDOO� (You can program this on a One-Touch SpeedDial key. See page 63.) 1.)

2. Press [.

3. Dial Park Orbit access code.

-To use System Park, dial 60-69. To usePersonal Park, dial * and the extensionnumber. You are connected to the party.Your display shows, "CALL FROMORBIT."

OR 1.)

2. Press Park Orbit key.

-You are connected to the party. Yourdisplay shows, "CALL FROM ORBIT."You may have Park Orbit keys on yourphone and on your DSS Console.


Feature Handbook

Park

56

Personal GreetingYou can record a Personal Greeting (i.e., brief message) for yourextension. When you leave your extension unattended, callers hear yourPersonal Greeting. After the caller listens to your message, you canoptionally have the call forwarded to another extension. If you are anattendant, you cannot use Personal Greeting. Personal Greeting requires aVMU Module.

7R�UHFRUG�D�3HUVRQDO

*UHHWLQJ�

1.)

2. Press [.

3. Press #.

4. Dial M V.

-Dial A for all calls. -Dial I for internal calls only.

5. The system prompts, "Please start record-ing."

6. After you hear the beep, speak clearly anddirectly into the handset.

7. (Optional) Enter three-digit extensionwhere calls will be transferred. Intercomdial tone will be heard.

8.( when you are through.

-The MW flashes slowly.

7R�FDQFHO�\RXU�*UHHWLQJ� 1.)

2. Press [.

3. Press #.

4.(


Feature Handbook

Personal Greeting

57

Prime Line SelectionWith Prime Line Selection, you automatically connect to an outside linewhen you lift the handset. You can use your Prime Line for placing oranswering calls. Prime Line Selection simplifies handling calls on yourmost frequently-used line. Check with your communications manager tosee if you have a Prime Line.


You may be able to assign Prime Lines fromyour phone. Refer to Prime Line inUser-Programmable Features on page 85.

Privacy GroupsIf your extension is in a Privacy Group, you can enter another groupmember’s outside call unannounced and uninvited. Each member of thegroup can select Privacy. This prevents members from entering the call.

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*URXS�

1.)

2. Press the desired l.

-The line key lights and the display reads"Conference Call" momentarily. Youare connected to the two parties. Nomore than two extensions in the PrivacyGroup can join the same call. Youcannot enter a Conference call usingthese steps.

7R�VHOHFW�SULYDF\�IRU�WKH�FDOO

\RX�DUH�RQ�

(Do Not Hang Up.) 1. Press the l of the call you are on.

-You have privacy for the call.


Feature Handbook

Prime Line Selection

58

Removing Lines and Extensions


If a line or extension is causing an Alarm, you can remove it from serviceuntil service personnel resolve the problem. This prevents further Alarmson this line or extension. After it is repaired, you can place the line orextension back in service.

7R�UHPRYH�D�OLQH�RU

H[WHQVLRQ�IURP�VHUYLFH�

1.)

2. Press [.

3. Press #.

4. Dial extension number or line extensionnumber.

-For example, line 801 is line extensionnumber 348 (without an AUX module).

5. Dial 0.

6.(

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EDFN�LQWR�VHUYLFH�

1.)

2. Press [.

3. Press #.

4. Dial extension number or line extensionnumber (e.g., 348).

5.(


Feature Handbook

Removing Lines and Extensions

59

Ringing Line PreferenceRinging Line Preference lets you answer outside calls by just lifting thehandset. Ringing Line Preference simplifies the way you answer calls.This helps if you use your phone primarily for answering calls. If morethan one call is ringing, Ringing Line Preference answers the call on thelowest numbered line first.


You can allow or deny Ringing LinePreference for your extension. Refer toRinging Line Preference in User-Programmable Features on page 85.

7R�DQVZHU�DQ�RXWVLGH�FDOO� 1.)

-The line key is lit. -To place a call instead of answering theringing call, preselect a line beforelifting the handset.

Room MonitorRoom Monitor enables a keyset extension user to monitor (listen to) theenvironmental sounds in an area or room containing another keysetextension.

Several extensions can monitor the same extension, however, a singleextension cannot monitor more than one extension at a time. If theextension being monitored is used while Room Monitor is activated, thefeature is temporarily disabled.

To allow an extension to use Room Monitor, system programming musthave the Monitor feature enabled in the Class of Service.


Feature Handbook

Ringing Line Preference

60

7R�DFWLYDWH�5RRP�0RQLWRU� 1. Press S.

2. Press [ + #.

3. Dial the extension number to be monitored.

4. Press 7.

-s flashes on a monitored phone.

7R�FDQFHO�5RRP�0RQLWRU� 1. From the monitoring extension, press s.

Selectable Display MessagesYou can choose preprogrammed Selectable Display Messages for yourextension. Co-workers (with display telephones) calling your extensionsee the message you select. Your communications manager can tell youabout programmed messages — and the codes you dial to select them.ONYX VS systems have 16 Selectable Display Messages (00-15).

For example, assume your system has the message, "AWAY ONBUSINESS." You could select this message before going out of town onbusiness. Optionally, you can add digits to the end of the first eightmessages. You can use these digits to provide your callers with a phonenumber where you can be reached.

7R�VHOHFW�D�'LVSOD\

0HVVDJH�


2. Press [ + #.

3. Dial M.

4. Dial 00-16 to choose one of the messages.

-You may add digits to the end ofmessages 00-07.


Feature Handbook

Selectable Display Messages

61

5.(

-MW flashes slowly.

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�E\�VFUROOLQJ�WKURXJK�WKH

PHVVDJHV��

1.)

2. Press [ + #.

3. Dial M.

4. Scroll through the messages using > or<.

-You may add digits to the end ofmessages 00-07.

5. Press D .

-You hear dial tone. -If you append a message (00-07), skipthis step.

6.(

-MW flashes slowly.

7R�FDQFHO�D�'LVSOD\

0HVVDJH�


2. Press [.

3. Press #.

4.(

-MW goes out.


Feature Handbook

Selectable Display Messages

62

Speed DialSpeed Dial gives you quick access to frequently called numbers. Thereare two types of Speed Dial: Personal and System. Each Speed Dialnumber can be up to 16 digits long. You can chain (link) two Speed Dialnumbers to access longer numbers (up to 32 digits).

Personal Speed Dial / One-Touch Speed Dial KeysYour phone has 10 keys programmable for One-Touch Speed Dial. Justpress these One-Touch Speed Dial keys to dial the stored number. Bypressing D and a One-Touch key, you have an additional 10 Speed Dialkeys. These numbers are your Personal Speed Dial numbers. (If youhave a DSS Console, you can also have One-Touch Speed Dial keys onyour console.) You can also store certain Intercom features under yourOne-Touch Speed Dial keys. This simplifies accessing features that youuse often. Just press the One-Touch Speed Dial key to use the key’sprogrammed feature. You can store any feature that uses the digits 0-9, #and *. You can change the numbers stored for these keys. See theinstructions for storing Personal Speed Dial numbers on page 65 formore.

Storing NamesOptionally, you can store a name with each Personal Speed Dial number.The name displays on your telephone as the number dials out. You canalso use this name with the Directory Dialing feature.


Feature Handbook

Speed Dial

63

Storing a Pause, Delay or FlashYou can store a Pause in a Speed Dial bin by pressing H where youwant the Pause to occur. When you use the stored number, the systemstops dialing when it encounters the pause and waits for a second dialtone. If the second dial tone occurs, dialing continues. You might want touse a Pause if your Speed Dial number calls a dial-up service (like abanking service) that automatically returns second dial tone. The pauseensures that your number doesn’t dial out too soon. (If you don’t getsecond dial tone, you can always dial * to force the remaining digits todial out.)

In some cases, you may want to store a Delay in lieu of a Pause. A Delayis a fixed wait interval that doesn’t monitor for second dial tone. UseDelay, for example, if you’re not sure the dial-up service will returnsecond dial tone. After the first part of your Speed Dial bin dials out, thesystem waits the Delay interval and then dials the remaining digits. Toenter a Delay while programming the Speed Dial bin, press D whereyou want the Delay to occur.

You can also store a Flash command in a Speed Dial bin. You might want todo this if your system is behind a Centrex or PBX and you need to usecertain Centrex or PBX features. For example, a Flash command frequentlyinitiates a PBX Transfer. To enter the Flash command while programmingthe Speed Dial bin, press F where you want the Flash to occur.

System Speed Dial System Speed Dial numbers are accessible from any extension. If you arean attendant, you normally can store or change these System Speed Dialnumbers. If you are not an attendant, you normally cannot change thesenumbers. Check with your communications manager to see what yourSystem Speed Dial numbers are.- To verify a programmable key’s programming, press CHECK and thekey to verify. You may need to press the key several times to check all theprogramming.


Feature Handbook

Speed Dial

64

-DSS consoles have the last three row of keys (keys 81-110) fixed forSystem Speed Dial numbers 700-730.

Using Personal Speed Dial

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1.) and press D.

2. Press #.

-Your display shows, "ENTER BIN #". 3. Dial Personal Speed Dial bin number (50-

59, 20-29) or press One-Touch Speed Dialkey. (To access One-Touch bins 20-29,press D then the One-Touch key.)

-Your display shows, "LINE[01-nn,9X]."

-Your first Personal Speed Dial key isbin 50; your last is bin 29.

-If your display shows, "PROGM NAMEY/N," see instructions below for nameprogramming.

4. Dial line number (e.g., 01), press l orto store an Intercom feature, press [.

-You may also be able to dial a linegroup code (9 or 90-98) or press a loopkey.

-If you are storing an outside number,your display shows, "TEL NUMBER."

-If you are storing a feature code, yourdisplay shows, "ENTER FEAT. CODE."

5. Dial number.


Feature Handbook

Speed Dial

65

-To enter a pause, press HOLD. To entera Flash, press FLASH. To enter aDelay, press DIAL. For example, tohave the system dial 9, pause and thendial 926 5400, enter: 9 (HOLD)9265400.

-Press CLEAR to reenter a phonenumber.

6.(

7R�SURJUDP�D�QDPH�IRU�D

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1$0(�<�1�"��

1. Press Y to program the name, N to leavethe name as it is.

-If you press Y, the display shows thecurrent name.

-Press * to erase a name.2. Dial the first letter of the desired name.

-To enter a blank (a space), a Q, or a Z,press 0 (zero).

3. Dial the digit (1, 2 or 3) that identifies thedesired letter.

4. Repeat the above two steps for additionalletters.

-You can correct a name as you enter it.Press VOLUME t to backspace (erase)over a character, then enter the correctletters.

5. Press # when finished.


Feature Handbook

Speed Dial

66

7R�FDOO�D�3HUVRQDO�6SHHG

'LDO�QXPEHU�

1.)

-You can preselect a line by pressing aline key. If you preselect, you must pressCALL1 instead of DIAL before dialinga bin number.

2. Press D.

3. Dial Personal Speed Dial bin number orpress Personal Speed Dial key.

-The Speed Dial key does not light.-If the number includes a pause, you canpress * to force dialing to continue.


OR 1.)

-You can preselect a line by pressing aline key.

2. Press One-Touch Speed Dial key.

-If the number includes a pause, press *to force dialing to continue.


Using System Speed Dial

7R�VWRUH�D�6\VWHP�6SHHG

'LDO�QXPEHU�

1.)

2. Press D.

3. Press #.

4. Dial System Speed Dial bin number (e.g.,700).


Feature Handbook

Speed Dial

67

-If you display shows, "PROGM NAMEY/N," see instructions above for nameprogramming.

5. Dial line number (e.g., 01) or press l.

-You may also be able to dial a linegroup access code (9, or 90-98) orpress a loop key.

6. Dial number.

-To enter a pause, press HOLD. To entera Flash, press FLASH. To enter aDelay, press DIAL. For example, tohave the system dial 9, pause and thendial 926 5400, enter: 9 (HOLD)9265400.

7.(

7R�FDOO�D�6\VWHP�6SHHG�'LDO

QXPEHU�

1.)

-You can preselect a line by pressing aline key. If you preselect, press CALL1instead of DIAL before dialing a binnumber.

2. Press D.

3. Dial System Speed Dial bin number.

-If the number includes a pause, you canpress * to force dialing to continue.


OR 1.)

-To preselect a line, press a line key. 2. Press System Speed Dial key (One-Touch

key for System Speed Dial).


Feature Handbook

Speed Dial

68

-If the number includes a pause,you canpress * to force dialing to continue.


7R�FKDLQ�WZR�6SHHG�'LDO

QXPEHUV�

1. Place first call using Speed Dial.

-Wait for number to dial out. 2. Press D.

3. Press Speed Dial key of second number.

-Do not dial a bin number. OR

1. Place first call using Speed Dial.

-Wait for number to dial out. 2. Press One-Touch Speed Dial key of second

number.

OR1. Place first call using Speed Dial.

-Wait for number to dial out. 2. Press [.

3. Dial Speed Dial bin number (50-59, 20-29).

Station Call CoverageA Station Call Coverage key gives you one-touch call pickup, Transferand Intercom for the assigned extension. A Call Coverage key also showsyou the status of the covered extension.


Feature Handbook

Station Call Coverage

69

When the key is . . . The covered phone is . . .

OFF Idle

ON Busy

Flashing Slowly Ringing

Flashing Fast In DND

7R�SODFH�D�FDOO�WR�\RXU

FRYHUHG�H[WHQVLRQ�

1. Press Call Coverage key.

2. If you hear two beeps, go ahead and speak.

3. If you hear ringing, wait for called party toanswer.

7R�7UDQVIHU�D�FDOO�WR�D


1. Press Call Coverage key.

2. If you hear two beeps, announce call. OR

If you hear ringing, wait for called party toanswer before announcing call.

OR ( to Transfer the call unannounced.

ORIf you hear ring/busy, dial 1 to send Off-Hook Signaling. Refer to the Off-Hook Sig-naling feature.

7R�SLFN�XS�D�FDOO�ULQJLQJ�D


1. Press flashing Call Coverage key.


Use Ring Assignment and Delayed RingAssignment in User-Programmable Features(page 85) to program ringing for the Call


Feature Handbook

Station Call Coverage

70

Coverage key. To change a Call Coverage Keyextension assignment, use DSS programming.See DSS in User-Programmable Features(page 85).

Telemarketing DialTelemarketing Dial lets you use your PC to dial a call and then pick upthe call from your telephone after it goes through. If you haveauto-dialing or database dialing capabilities in your PC, you can now usethose features to place your voice calls. To use Telemarketing Dial, youmust have your PC connected to a modem and an Analog StationInterface (ASI). You must also have a Call Coverage key for the ASI. Askyour communications manager if you can use Telemarketing Dial.

7R�XVH�7HOHPDUNHWLQJ�'LDO� 1. Use your PC’s communications softwareDirectory Dialing feature to place the call.

-Listen to the call dialing out throughyour modem.

2. When the called party answers, press theCall Coverage key for your PC.

-The call will be in the Privacy Releasemode (the line key flashes fast). Toenable privacy, press the line key.

Time and DateThe time and date appear on display phones.

7R�VHW�WKH�WLPH� 1.)

2. Press [.

3. Press #.


Feature Handbook

Time and Date

71

-Your display shows, "DSS,EXT,6,9,8?." 4. Dial 8.

-Your display shows, "SET TIMEHHMMSS."

5. Enter the hour (00-23: 0=12 midnight;12=12 noon; 23=11 P.M.)

6. Enter the minutes (00-59).

7. Enter the seconds (00-59).

8.(

7R�VHW�WKH�GDWH� 1.)

2. Press [.

3. Press #.

-Your display shows, "DSS,EXT,6,9,8?." 4. Dial 9.

-Your display shows, "SET DATEMMDDYY."

5. Enter the month (01-12, 01=January;12=December).

6. Enter the day of the month (01-31).

7. Enter the last two digits of the year (00-99).

8.(


Feature Handbook

Time and Date

72

Voice MailYour system may have Voice Mail (Integrated Voice Messaging).Integrated Voice Messaging lets you exchange recorded messages withco-workers. It also lets your outside callers leave recorded messages foryou. You and every other user has a mailbox which holds your recordedmessages. You "call your mailbox" to listen to your messages and useother Integrated Voice Messaging features.

Call Forwarding to Voice MailWhen you forward your phone to Voice Mail, your incoming callsautomatically go to your mailbox. Your callers can leave a messageinstead of calling back later. You can choose one of three different CallForwarding to Voice Mail modes:l Forward calls you do not answerl Forward calls when you are busy and calls you do not answerl Forward all your calls

Personal Answering Machine EmulationYour mailbox may be able to emulate a personal answering machine. Thislets you screen your calls, just like your answering machine at home. Youcan let the message go through or lift the handset to pick up the call.

Leaving a MessageWhen you call a co-worker and their phone is unanswered, busy or in DoNot Disturb, you can easily leave a message in their mailbox. You don’thave to call back later.

Transfer to Voice MailTransfer a call to your own or a co-worker’s mailbox. After the Transfergoes through, your caller can leave a message in the mailbox.


Feature Handbook

Voice Mail

73

Message CenterA Message Center is a mailbox shared by you and your co-workers. Ifyour phone has a Message Center key, you can leave messages for yourco-workers or listen to messages they have left. For example, you couldbe part of a Customer Service group with a Message Center for each ofyour company’s products. When all members of your group are busy,your dispatcher can send callers to the appropriate Message Center. Lateron, you can easily retrieve all messages for a particular product. Ask yourcommunications manager if your phone has a Message Center key.

Conversation RecordWhile on a call, you can press your Record key to record the conversation inyour mailbox. Voice Mail stores the conversation like any other voicemessage. You can then save, edit or delete the recorded conversation. Askyour communications manager if you have a record key.

7R�FDOO�\RXU�PDLOER[� 1.)

2. Press F.

3. When Integrated Voice Messaging answers,dial your security code.

-Your communications manager can tellyou your security code. Refer to yourVoice Mail User Guide for the specifics.You can have a One-Touch Speed Dialkey for simplified security code entry.See page 63.

7R�FDOO�D�0HVVDJH�&HQWHU� (If the Message Center key flashes fast, it hasmessages waiting.)

-You cannot press the flashing MessageCenter key to see the number ofmessages waiting.

1.)


Feature Handbook

Voice Mail

74

2. Press the Message Center key.

-You log onto the Message Centermailbox. You have all the optionsavailable to any other mailboxsubscriber.

7R�IRUZDUG�FDOOV�WR�\RXU

PDLOER[�

1.)

2. Press [.

3. Press #.

4. Press F.

5. Dial Call Forwarding option.

-Dial 1 to forward calls not answered. -Dial 2 to forward calls not answered orwhen busy.

-Dial 3 to forward all calls. -Dial 4 to have Voice Mail screen yourcalls (i.e., emulate a personalanswering machine).

6.(

-MW flashes slowly.

7R�FDQFHO�&DOO�)RUZDUGLQJ� 1.)

2. Press [.

3. Press #.

4.(

-MW goes out.

7R�7UDQVIHU�D�FDOO�WR

VRPHRQH�HOVHªV�PDLOER[�

1. Press [.

2. Press F.


Feature Handbook

Voice Mail

75

3. Dial extension number.

-If you dial the Voice Messaging Systemmaster number, your outside caller canselect the mailbox they want.

4.(

7R�UHFRUG�\RXU

FRQYHUVDWLRQ�

(Your telephone must have a record key.)1. Press Record key.

-After a few seconds, you hear two beepsand an announcement when Voice Mailstarts recording your call. The recordkey flashes fast while recording.

Voice Prompting MessagesThe system plays Voice Prompting Messages to inform a user of thestatus of their call. See your communications manager for a completeexplanation of these messages.

Voice Prompt Description

All lines are busy. For automaticCallback, please press theCallback key.

Plays when trying to place a callwhen all lines in the group arebusy.

Audio file is full. Plays when trying to record aPersonal Greeting when allmemory has been used.

Please do not disturb. Plays when calling an extensionin DND.

Please hold on, all lines are busy.Your call will be answered whena line becomes free.

Plays when calling a busy UCDor ACD hunt group.


Feature Handbook

Voice Prompting Messages

76

Voice Prompt Description

Please hold on, your call is beingrerouted.

Plays when calling an extensionthat is Call Forwardedoff-premise.

Please start recording. Plays to prompt the user to recorda Personal Greeting.

Recording finished. Plays to alert the user that thetime allotted for recording aPersonal Greeting is up. Alsoplays when the user has pausedtoo long while recording aPersonal Greeting.

The lowest cost line is busy.Please wait for the next one.

Plays when placing an ARS callwhen all lines in a line group arebusy.

The number you have dialed isnot in service.

Plays when calling a valid, butinoperative extension.

The time is .... Plays the time after dialing T(digit 8) on an idle telephone.

This is station .... Plays the extension number afterdialing N (digit 6) on an idletelephone.

You have a message. Plays to alert the user thatsomeone has left a MessageWaiting (controlled by systemprogramming).

Your call cannot go through.Please call the operator.

Plays when trying to place arestricted call.

Your calls have been forwarded. Plays to alert the user that theextension’s calls have beenforwarded (controlled by systemprogramming).

Vacant number. Plays when calling an invalid (notinstalled) extension.


Feature Handbook

Voice Prompting Messages

77

Volume ControlsYour telephone has three volume adjustments: Background Music,handset and Handsfree. The Background Music adjustment also adjustsincoming ringing and paged announcements. If you are an attendant, youdon’t have Handsfree or the Handsfree volume adjustment.

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%DFNJURXQG�0XVLF�

LQFRPLQJ�ULQJLQJ�DQG�SDJHG

DQQRXQFHPHQWV�

1. Press > or < while feature is activeor telephone is idle.

7R�DGMXVW�WKH�KDQGVHW

YROXPH�

1. Press > or < while on a handset call.

-When you hang up, the volume level foroutside calls may revert to a mid-rangevalue. The volume level for Intercomcalls, however, stays at the set valueuntil you change it.

7R�DGMXVW�WKH�+DQGVIUHH

�VSHDNHU��YROXPH�

1. Press > or < while on a Handsfreecall.

-When you hang up, the volume level foroutside calls may revert to mid-range.The volume level for Intercom calls,however, stays at a set value until youchange it.

-The volume level setting for theprevious Handsfree Intercom calldetermines the volume of yourincoming voice announcements.


Feature Handbook

Volume Controls

78

Walking Class of ServiceIf you try to place a call from a co-worker’s phone and the systemprevents it, you can use Walking Class of Service. Walking Class ofService allows you to temporarily override dialing restrictions when youuse someone else’s extension. Walking Class of Service lets you makethe call as you would at your own extension.

7R�SODFH�D�FDOO�IURP�D

UHVWULFWHG�H[WHQVLRQ�

1.)

2. Press [.

3. Press # twice.

4. Dial Walking Class of Service code.

-See your communications manager foryour code.

5. Dial line access code (e.g., 801), or pressl.

-You may also be able to dial a linegroup access code (9, 90-98).

6. Dial telephone number.


Feature Handbook

Walking Class of Service

79

Charts and IllustrationsThis section contains handy charts and illustrations for your reference.You’ll find:l The dialing plan (the numbers you dial) — see belowl Flash rates for telephones — see page 81l Multibutton telephone key layout — see page 82l DSS Console key layout (page 83)l Feature Quick Reference Guide — see page 84l User-Programming chart — see page 85

<RXU�6\VWHPªV�'LDOLQJ�3ODQ

This chart shows the numbers you dial for extensions, outside lines, RingGroups and Selectable Display Messages. Ask your communicationsmanager which system you have, so you’ll know which numbers to dial.

ONYX System

VSw/o AUX

VSw/AUX

Extensions 300-323 300-371

Outside Lines 801-808 801-824

Outside Line Codes 01-08 01-24

Outside Line Groups 9, 90-98 9, 90-98

Outside Line Extensions 348-355 372-395

Ring Groups 364-371 396-403

Selectable Display Messages 00-15 00-15


Feature Handbook

Charts and Illustrations

80

'LVSOD\�0XOWLEXWWRQ�7HOHSKRQH�/('V

Your phone is idle (not on a call) All LEDs out (dark)

Outside Calls

An outside line is busy The line key is On Red

An outside call is ringing yourphone

The line key flashes Slowly REDif it’s shared, Off then flashingQuicklyGreen if it’s just for you

And then you answer it The line key is On Green

Or answer it with Privacy releasedThe line key flashes QuicklyGreen

You place the outside call on HoldThe line key flashes On Greentwice

Or a co-worker places the call onHold

The line key flashes ModeratelyRed

Or you place the outside call onExclusive Hold

The line key is On Green thenflashes three times

If a call on Hold recalls to you The line key is Off then flashingQuickly Green twice

Intercom Calls

An Intercom call rings your phoneCALL flashes Moderately twice

You answer the Intercom call CALL is On

You place Intercom call on Hold CALL flashes Quickly Red

And then it recalls to you CALL flashes Moderately twice

Miscellaneous Features

You activate Microphone Mute MIC is On

You activate Do Not Disturb DND flashes Quickly

You have a Message Waiting MW flashes Quickly

You activate Call Forwarding,Personal Greeting or SelectableDisplay Messaging

MW flashes Slowly


Feature Handbook


81

Your Multibutton Phone


Feature Handbook

CLEAR

CHECK

88

92

1 -

2

AlphanumericDisplay

One TouchSpeed Dial Keys

Dual LineAppearance Keys

ProgrammableFunction Keys

Microphone

Speakerphone

Microphone Mute

Do Not Disturb

Last Number Redial

Speed Dialing

Handsfree, Handset,

Page and BGMVolume Control

Message Waiting Lamp

1

9

2

10

3

11

4

6

1

12

5

7

2

13

6

8

3

14

7

9

4

15

8

10

5

16

2

5

8

0

1

4

7

3

6

9

#

CALL 2

CALL 1

DND

HOLD

LND

DIAL

MICFLASH

SPK

VOLUME

CONF

MW


82

Your DSS Console


Feature Handbook

88

92

1 -

10

303

313

323

333

343

353

363

PAGE

301

311

321

331

341

351

361

371

304

314

324

334

344

354

364

PAG 1

302

312

322

332

342

352

362

372

305

315

325

335

345

355

365

PAG 2

306

316

326

336

346

356

366

PAG 3

307

317

327

337

347

357

367

60

308

318

328

338

348

358

368

61

309

319

329

339

349

359

369

62

310

320

330

340

350

360

370

RLS


83

48,&.�5()(5(1&(OUTSIDE CALLS

Placing: Lift handset + Line key + Dial number

Answering: Lift handset (if not connected, press flashingkey)

Answering ringing overpaging speakers:

Lift handset + CALL1 + * + 0

INTERCOM CALLS

Placing: Lift handset + CALL1 + Dial extension (if youhear ring-busy, you may be able to dial 1 to getthrough)

Answering: If ringing, lift handset + flashing CALL key. Ifannounced, speak toward phone or lift handset.

HOLD

Placing call on Hold: HOLD + Hang up

Retrieving call: Lift handset + Flashing line key for outside call(or press flashing CALL key)

TRANSFER

Transferring outside call: CALL1 + Dial ext. + Announce call + Hangup

CONFERENCE

Setting up a three-wayconversation:

Establish an outside/Intercom call + CONF +Establish next call + CONF

RESPONDING TO SIGNAL TONES

Two tones duringhandset call:

Then you hear a co-worker’s voice over yourcall. To reply, press and hold MIC.

Two tones duringspeakerphone call:

This means a call is waiting to be answered.Press HOLD + Flashing CALL or line key.

Fast busy or warble toneanytime:

This means you made a mistake in placing acall or using a feature. Hang up and start over.


Feature Handbook


84

96L�86(5�352*5$00$%/(�)($785(6

To program a feature, press # and the feature’s code. For example, to set Night Ring, press # anddial NR. The remaining steps vary with each feature. Your access level determines the features youcan program. See your communications manager. Note that enabling RA or NR disables DRA andvice versa. To disable ringing, disable NR, RA and DRA.

DATE CALL1 + # + 9 + Month (01-12) + Date (1-31) + Year (00-99)

DELAYED RINGASSIGNMENT

# + DRA + Line key +Y(es) or N(o) + VOLUME t

DSS # + DSS + DSS key + ext. + VOLUME t

HEADSET # + HS + Y(es) or N(o) + VOLUME t

HOTLINE # + HL + Hotline key + ext. + VOLUME t

NIGHT RING # + NR + Line key +Y(es) or N(o) + VOLUME t

PAGE # + VP + Y(es) or N(o) + VOLUME t

PRIME LINE # + PLA + Line key + Y(es) or N(o) + VOLUME t

RING ASSIGNMENT # + RA +Line key + Y(es) or N(o) + VOLUME t

RINGING LINEPREFERENCE

# + RLP + Y(es) or N(o) + VOLUME t

SPEED DIAL Storing Outside Numbers in BinsDIAL + # + Bin number (20-29, 50-59) + (Display only) Name or # +Line key (or line code + #) + Number (32 digits max.)Storing Outside Numbers in One-Touch KeysDIAL + # + One-Touch Speed key (for first 10 numbers) orDIAL + # + DIAL + One-Touch key (for second 10 numbers) + (Displayonly) Name or # + Line key (or line/group code + #) + Number (32 digitsmax.)Storing Intercom FeaturesDIAL + # + One-Touch Speed Dial Key (or bin number) + (Displayonly) Name or # + CALL1 + Intercom feature code (32 digits max. using0-9, # or *)

TIME CALL1 + # + 8 + Hour (00-23) + Minutes (00-59) + Seconds (00-59)

VOICE ANNOUNCE # + VA + Y(es) or N(o) +VOLUME t

VOICE OVER # + VO + Y(es) or N(o) + VOLUME t


Feature Handbook


85


Feature Handbook


86

Multibutton TelephoneFeature Handbook

O384CVR2.QXD 8/27/96 2:02 AM Page 1

This manual has been developed by Nitsuko America. It is intended forthe use of its customers and service personnel, and should be read in itsentirety before attempting to install or program the system. Anycomments or suggestions for improving this manual would beappreciated. Forward your remarks to:

Nitsuko America, Telecom Division4 Forest Parkway

Shelton, CT 06484

Attention: Manager, Technical Publications

Nothing contained in this manual shall be deemed to be, and this manualdoes not constitute, a warranty of, or representation with respect to, anyof the equipment covered. This manual is subject to change withoutnotice and Nitsuko America has no obligation to provide any updates orcorrections to this manual. Further, Nitsuko America also reserves theright, without prior notice, to make changes in equipment design orcomponents as it deems appropriate. No representation is made that thismanual is complete or accurate in all respects and Nitsuko America shallnot be liable for any errors or omissions. In no event shall NitsukoAmerica be liable for any incidental or consequential damages inconnection with the use of this manual. This document containsproprietary information that is protected by copyright. All rights arereserved. No part of this document may be photocopied or reproducedwithout prior written consent of Nitsuko America.

©1995 by Nitsuko America. All Rights Reserved.

Printed in U.S.A.

88921MFH02Multibutton Feature

Handbook

Nitsuko America, Telecom Division4 Forest ParkwayShelton, CT 06484

TEL: 203-926-5400FAX: 203-929-0535

Other Important Telephone Numbers

Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5450Customer Service . . . . . . . . . . . . . . . . . . . . . . .203-926-5444Customer Service FAX . . . . . . . . . . . . . . . . . . .203-926-5454Technical Service . . . . . . . . . . . . . . . . . . . . . . . .203-925-8801Discontinued Product Service . . . . . . . . . . . . . .900-990-2541Technical Training . . . . . . . . . . . . . . . . . . . . . . .203-926-5430Emergency Technical Service (After Hours) . . .203-929-7920

(Excludes discontinued products)

88921MFH02Issue 1-0

October 1995Printed in U.S.A. (183)

O384CVR2.QXD 8/27/96 2:02 AM Page 2

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