Quality Management in Healthcare Multidisciplinary RoundsAmy Schuch Tiffany Nguyen

Define the Project Purpose: Modify the current

multidisciplinary rounding process in the NICU at CDH to better include the bedside nurse and family in order to improve patient’s plan of care, communication, and outcomes

Team Members Project Sponsor: NICU Nurse Manager Project Manager: Tiffany Nguyen & Amy

Schuch Customer: NICU patients and their families,

NICU nurses

Support Members: social workers, occupational therapists, physical therapists, speech therapists, case manager, clinical nurse specialists

Goals Increase employee satisfaction

Reduce turnover Increase productivity

Increase patient satisfaction Quality of experience Patient referrals Reputation of hospital

Major Deliverables Increased communication Increased patient satisfaction Increased employee satisfaction Improved patient outcomes

Charter

Fishbone Diagram