multimedia by stephen m. peters© 2002 south-western the manager’s environment
TRANSCRIPT
MultiMedia by Stephen M. Peters © 2002 South-Western
The Manager’s Environment
MultiMedia by Stephen M. Peters © 2002 South-Western
The process of collecting information aboutthe external environment.
The process of collecting information aboutthe external environment.
Environmental Scanning
Identifies and analyzes trends.Identifies and analyzes trends.
Allows managers to determine best response to an environmental change.
Allows managers to determine best response to an environmental change.
Identifies signals of change.Identifies signals of change.
MultiMedia by Stephen M. Peters © 2002 South-Western
Indirectly Interactive Forces External Environment
Economic Legal/Political Sociocultural
Technological Natural
The Organization as an Open System
MultiMedia by Stephen M. Peters © 2002 South-Western
Indirectly Interactive Forces External Environment
Economic Legal/Political Sociocultural
Technological Natural
Directly Interactive ForcesOwners Suppliers/Partners Competitors
Customers Labor Force
The Organization as an Open System
MultiMedia by Stephen M. Peters © 2002 South-Western
Indirectly Interactive Forces External Environment
Economic Legal/Political Sociocultural
Technological Natural
Directly Interactive ForcesOwners Suppliers/Partners Competitors
Customers Labor Force
Internal Environment
Inputs PeopleInformation
FacilitiesInfrastructure
EquipmentMachineryMaterialsSuppliesFinances
MultiMedia by Stephen M. Peters © 2002 South-Western
Indirectly Interactive Forces External Environment
Economic Legal/Political Sociocultural
Technological Natural
Directly Interactive ForcesOwners Suppliers/Partners Competitors
Customers Labor Force
Internal Environment
Feedback
Inputs PeopleInformation
FacilitiesInfrastructure
EquipmentMachineryMaterialsSuppliesFinances
ProcessingTransformation
throughapplications of
workforceexpertise andtechnology
MultiMedia by Stephen M. Peters © 2002 South-Western
Indirectly Interactive Forces External Environment
Economic Legal/Political Sociocultural
Technological Natural
Directly Interactive ForcesOwners Suppliers/Partners Competitors
Customers Labor Force
Internal Environment
Feedback
Inputs PeopleInformation
FacilitiesInfrastructure
EquipmentMachineryMaterialsSuppliesFinances
ProcessingTransformation
throughapplications of
workforceexpertise andtechnology
OutputsProducts
ServicesProfits or Losses
CustomerSatisfaction
Ethical BehaviorSocially
Responsible Behavior
MultiMedia by Stephen M. Peters © 2002 South-Western
Company’s Mission
Primary reason for existence.
Is the “touchstone.”
Should include whom it serves, how, and why.
Most effective are easily recalled.
Provide direction and motivation for the organization.
MultiMedia by Stephen M. Peters © 2002 South-Western
Company’s Vision • What it wants to evolve into over time.
• Made real by engaging the minds, as well as the hearts, of others.
• What it wants to evolve into over time.
• Made real by engaging the minds, as well as the hearts, of others.
Company’s Core Values• The fundamental principles it will not compromise.
• Serves as a baseline for actions and decision making.
• Guides employees in the organization’s intentions and interests.
• The fundamental principles it will not compromise.
• Serves as a baseline for actions and decision making.
• Guides employees in the organization’s intentions and interests.
MultiMedia by Stephen M. Peters © 2002 South-Western
Intellectual Capital
It’s collective experiences
Wisdom
Knowledge
Expertise
MultiMedia by Stephen M. Peters © 2002 South-Western
Organizational Culture
Shared values
Beliefs
Philosophies
Experiences
Customs
Norms of behavior
Shared values
Beliefs
Philosophies
Experiences
Customs
Norms of behavior
MultiMedia by Stephen M. Peters © 2002 South-Western
LeadershipMeans influencing others.
Leaders should encourage and enable followers.
Is influenced by elements both inside and outside an individual.
Involves setting an example.
Leaders must “walk like they talk.”
Creates a generative shared vision.
Provides the catalyst for perpetual learning.
Means influencing others.
Leaders should encourage and enable followers.
Is influenced by elements both inside and outside an individual.
Involves setting an example.
Leaders must “walk like they talk.”
Creates a generative shared vision.
Provides the catalyst for perpetual learning.
MultiMedia by Stephen M. Peters © 2002 South-Western
Boundaryless Organizations
Not defined or limited by horizontal, vertical, or external boundaries.
Share many of the characteristics of flat organizations.
Strong emphasis on teams.
Organizations
MultiMedia by Stephen M. Peters © 2002 South-Western
Learning Organization
Able to adapt and respond to change.
Skilled at creating, acquiring, and transferring knowledge.
Modifying its behavior to reflect new knowledgeand insights.
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MultiMedia by Stephen M. Peters © 2002 South-Western
Managers Facilitate Learning by
Sharing
Aligning the organization
Developing strong culture
Sustaining a sense of
community
MultiMedia by Stephen M. Peters © 2002 South-Western
Trends inSupplierPractices
First, companies increased their use of
outsourcing.
Second, companies develop close alliances with outside suppliers.
Third, “deep” alliances with fewer, more
dependable suppliers.
Fourth, companies are more willing to procure needed supplies from
anywhere in the world.
MultiMedia by Stephen M. Peters © 2002 South-Western
Businesses Compete onthe Basis of
• Price
• Quality
• Selection
• Product features and performance
• Customer services
MultiMedia by Stephen M. Peters © 2002 South-Western
Major Indirect Interactive Forces
Economic Forces-levels of taxes, wages, prices, interest rates, personal spending and saving, business spending and profits, inflation, and the state of the entire economy.
Legal/Political Forces-statutes enacted by legislatures, court decisions, regulations and rulings, local regulatory agencies, and agreements between and among governments.
MultiMedia by Stephen M. Peters © 2002 South-Western
Major Indirect Interactive Forces (cont’d)
Sociocultural Forces-influences and contributions from diverse groups outside an organization.
Technological Forces-processes, materials, knowledge, and other discoveries resulting from research and development activities.
Natural Forces-climate, weather, geography, and geology.
MultiMedia by Stephen M. Peters © 2002 South-Western
ChallengesChallenges RisksRisks
ChangesChangesOpportunitiesOpportunities
EnvironmentalForcesCreate:
EnvironmentalForcesCreate:
MultiMedia by Stephen M. Peters © 2002 South-Western
Boundary Spanning
Requires current information about what is happening or likely to happen.
Look for developments that can influence plans, forecasts, decisions, and organizations.
Keep up to date and establish networks.