INTRODUCTION :-

MUMBAI DABBAWALAS PROVIDES THEIR SERVICE IN ALL OVER MUMBAI.

THEY TAKE TIFFINE FROM THE CUSTOMER’S HOME & PROVIDES TO CUSTOMERS IN THEIR OFFICES AT DIFFERENT LOCATIONS TO MANY CUSTOMERS .

INFORMATION:-

SERVICE STARTS IN 1890 BY MR. MAHADUR JI.

REGISTER IN 1956. 5000 EMPLOYEES. 2,00,000 TIFFINE BOXES. 4,00,000 TRANSECTION DAILY. 120 MILLION OR 12 CRORE TRANS. PER

YEAR. COST SERVICE – 350/- TO 400/- RS P/M/

DR. PAWAN G. AGRAWAL(CEO, MUMBAI DABBAWALA)

ORGANISATIONAL STRUCTURE

WORKING PROSESS OF DABBAWALA:

AWARDS AND ACHIEVEMENTS:

ISO 9001, 2000 6 SIGMA

LEARNING POINT :-

TIME MANAGEMENT, DEDICATION FOR WORK, RESPECT TO CUSTOMERS, WORK WITH FEELING OF

ENTERPRENEUR, INCOME SATISFACTION, DISIPLINE, READY FOR HELP TO EMPLOYEE

QUESTIONS ASKED :

WHAT IS THE PROVISION FOR EMPLOYEE’S RETIREMENT ?

WHY YOU DON’T PROVIDE TIFFIN FOR BACHLORS ?

WHAT YOU DO AT THE TIME OF ANY PROBLEM LIKE IF TRAIN LATE ?

ANSERS BY PAWAN JI:-