mumbai metro train

47
RM ITM – 101--- Group N0. 02 Nithyanand Palani Nasir Gadiya Jyoti Kadam

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RM ITM – 101--- Group N0. 02

Nithyanand Palani

Nasir Gadiya

Jyoti Kadam

Study and Analyze the perception of commuters travelling in Metro Rail

The Mumbai Metro is a Metro system designed to reduce traffic congestion in Mumbai, and supplement the existing, but severely overcrowded Mumbai Suburban Railway network.

Built in three phases over a 15-year period, with overall completion expected in 2021.

When complete, the core system will comprise three high-capacity metro railway lines, spanning a total of 63 kilometres.

Line 1 of the Mumbai Metro is operated by Mumbai Metro One Pvt Ltd (MMOPL), a joint venture company formed by Reliance Infrastructure, Veolia Transport and the Mumbai Metropolitan Region Development Authority (MMRDA).

In June 2006, the then Prime Minister of India, Manmohan Singh, inaugurated the first phase of the Mumbai Metro project.

Construction work began in February 2008 and the system's first line entered operation on 8 June 2014.

Mumbai Metro

At present the most Indian Cities areexpanding in fast pace and the city plansinclude development of urban activities .Oneof the most important issues is the impact ofnew urban rail infrastructure on socio-economic development along with the newmetro rail .

These research reports on evidence onthe socio-economic impacts of new MumbaiMetro rail.

The Objective of the research is toStudy and analyze the Perception ofcommuters travelling in Mumbai Metro Rail

The study aims to propose aframework on quality of the serviceprovided by Mumbai Metro railway andtheir overall satisfaction.

The study focused on explaining theperception of commuter Metro Rail,however the result of the study will bebeneficial of following

Experts - The result of study will help theexperts proper guidance of commutersperception.

Future Researchers - The finding of study will serve as a reference material for future researchers.

Mumbai Metro is India's first public privatepartnership metro project in which all thethree phases (construction, operation andmaintenance) were given to a privateplayer

There were 300 participants who participated in thestudy, each from the adult age groups from 18 to 50 years ofage and different socio -economic classes and income groups.

The study area is the existing Mumbai metro Rail station

Kolkata Metro Rail was first metro rail in India ,with first operation commencing in October 1984.

Line 1 of the Mumbai Metro is operated by Mumbai Metro One Pvt Ltd (MMOPL), a joint venture company formed by Reliance Infrastructure, Veolia Transport and the Mumbai Metropolitan Region Development Authority (MMRDA).

In June 2006, the then Prime Minister of India, Manmohan Singh, inaugurated the first phase of the Mumbai Metro project.

Construction work began in February 2008 and the system's first l ine entered operation on 8 June 2014.

Research Methodology adopted is of public survey.

A questionnaire comprising of primary and secondary questions was prepared.

Following was methodology

Framework …………

Research on : Perception of commuter of Metro rail

Objective formation

To evaluate the Socioeconomic impact on perception of metro commuters.

Socioeconomic Survey At Station level

Data Extraction and Analysis

Enlisting Commuters perception

Interpretation

Main Finding Recommendation

For betterment of metro rail and futur project.

Literature Review

This project aims at providing the people of Mumbai with a fast, reliable, convenient, efficient, modern

and economical mode of public transport, which is properly integrated with other forms of public and private transport including buses, sub-urban trains and MRTS

84

66

Male Female

1. Gender

Series1

15

25

38

22

26

24

16-20 21-25 26-30 31-34 35-39 40 above

2.Which Age group do you belonging to

Series1

2725

20

65

13

Student Business Professsional service Working class Other

Q 3. What is your profession?

Series1

1.8-3 3.1-5 5.1-10 10 above no income

57

43

22

12

16

Q.5 Income in Lacks

Series1

Graduate post Graduate Other

72

3840

Q.6 Qualification Series1

Single Married widows

69

81

5

Q.6, Marital status

Series1

Official Collage Other

109

25

16

Q.7, Purpose of travel

Series1

1.What are the modes of travel you use mostly? Select all applicable options

Metro Train Bus

Auto Rickshaw/Taxi

Local Train

Two wheeler

Metro Train , 62

Bus, 29

Auto / Taxi, 14

Car, 21

Two Weeler , 24

2.What would u prefer to travel when you are with your family

Metro Train , 55

Bus, 25

Auto / Taxi, 15

Car, 30

Two Weeler , 25

3.What would you prefer when your in alone

Metro Train , 42

Bus, 13Auto / Taxi, 16

Car, 24

Two Weeler , 16

4. What is the usual purpose of your travel

College / school, 24

Leisure, 10

Office, 87

Other specfy, 29

5. How many days do you use Metro in a month?

0

10

20

30

40

50

60

Once a Day Twice a Day 1-2 times a week 3-4 times a week 1-3 times in month 3-7 times in month

34

51

12

8

17

28

Series1

Cleanliness at metro station

10%

10%

16%

36%

28%

Chart Title

Need improvement

satisfactory

good

very Good

exellent

7.Ticketing Facilityb

12%

20%

22%

34%

12%

Chart Title

Need improvement

satisfactory

good

very Good

exellent

8. Display of information

8%

12%

34%

26%

20%

Chart Title

Need improvement

satisfactory

good

very Good

exellent

9. Customer care staff behavior

8%

16%

52%

16%

8%

Chart Title

Need improvement satisfactory good very Good exellent

10.Public Announcement at metro station

7%

8%

32%

38%

15%

Chart Title

Need improvement satisfactory good very Good exellent

11. Space allocation for sitting at platform / station

12%

14%

23%

32%

19%

Chart Title

Need improvement satisfactory good very Good exellent

12. Security check at metro station

12%

15%

20%36%

17%

Chart Title

Need improvement satisfactory good very Good exellent

13. Space allocation for standing in metro train

20%

21%

25%

22%

12%

Chart Title

Need improvement satisfactory good very Good exellent

14. Convenience during rush for entry / exit

12%

6%

22%

36%

24%

Chart Title

Need improvement satisfactory good very Good exellent

15. Train Punctuality

9%

21%

36%

14%

20%

Chart Title

Need improvement satisfactory good very Good exellent

16. Price of tickets.

less Normal Expensive Very Expensive

33

75

24

18

Chart Title

Series1

17. Price of passes.

less Normal Expensive Very Expensive

30

90

15 15

Chart Title

Series1

18. How reliable do you feel of Metro with respect to timing, safety etc. Rate at scale of 5 ( 5 for max. and 1 for min.)

One Two Three Four Five

12 13

33

36

56

Chart Title

Series1

19. Handling of emergency situation? Rate at scale of 5 ( 5 for max. and 1 for min.)

One Two Three Four Five

15 15

30

75

30

Chart Title

Series1

20. What is your overall satisfaction level for Metro Rate at scale of 5 ( 5 for max. and 1 for min.)

One Two Three Four Five

129

63

39

27

Chart Title

Series1

21. Why do you prefer Metro over other modes of travel? can select multiple preferences

Eco-friendlyCleanliness

ConnectivityFrequency of

train Less cost oftransport safety

less travel time

18

12

45

6

3

66

Chart Title

Series1

22. Do you carry a travel pass for Metro?

I don’t have a idea about it I know about it but I

don’t have it I have but I don’t carry No

Yes

2130 39

60

Chart Title

Series1

23. Handling of emergency situation? Rate at scale of 5 ( 5 for max. and 1 for min.)

12%

12%

34%

36%

6%

Chart Title

One Two Three Four Five

This shows the analysis of Different age groups ratings on Timings and safety which is required to understand the satisfaction level of different age groups.

Cause & Effect -1

Above analysis shows the different reasons why males and females prefer the Metro train.

Cause & Effect-2

Above showing the analysis of People of different profession have their different views on the fare of Metro train tickets.

Cause & Effects-2

• Metro trains have minimised the travel time for the commuters

• Metro trains is much economical and convenient

• Metro train has affected traffic in the nearby areas.

• Metro trains has provided employment to the local people

• Overall local commuters are satisfied and are positive to travel by Metro

Conclusions

Thankyou