MUMBAI'S DABBAWALAS OPERATIONS -A CASE STUDY-

BJMP 5023 OPERATIONS AND TECHNOLOGY MANAGEMENT

Dr Nazim Baluch SEMESTER A 152

Group B - 4

BESTEN MOHAMED EL AMINE818357

WANNA PROMMAN

OP A/P EH KAN818954

BOUKERIKA ABDELHAK817803

SITI ROHANA BT ABDULLAH

818930

BELHIMER MESSAOUD816228

Plan

INTRODUCTION

QUESTION #1 : MDO journey to success & the main factor

as prominent cause of MOD operational excellence.

QUESTION #2 : The three critical success factors of

MDO behind this outstanding performance .

QUESTION #3: The three prominent management

practices of MOD.

QUESTION #4: Two strengths elements & high-tech’

approach .

INTRODUCTION

Mumbai received (4,389,098) foreign tourist visits and (94,127,124) domestic tourist visits every year, and home of 13 million .

MTBSA (Mumbai Tiffin Box Suppliers Association), have already 125 years of story ,

Mahadeo Havaji Bachche

5000 man make life better for 200000 workers in Mumbai .

QUESTION #1MDO journey to success & the main factor as prominent cause of

MOD operational excellence.◈ MDO journey to success under the zoom

The Mumbai Suburban Railway . Keep it simple. Real simple . The human factor (The homogeneity of MOD

workforce,)

The main factor as prominent cause of MOD operational excellence

QUESTION #2The three critical success factors of MDO

Process Capability Time efficiency: the whole process take just three hours . Delivery on time: customer gets his or her launch box precisely at

12:30 . Meet the customers' requirements: less than one mistake in every 6

million deliveries . Delivery of the lunch boxes at the floor level consumer’s location .Transport economic Logistics system involves public transport, footwork bicycle and rail

network . The rail infrastructure ensures flexibility and lower cost of operation . The large number of employee ensure coverage largest volume at

destination . The Dabbas are sorted and handed over to the next Dabbawala Based

on which section of the area Dabbas need to go .

QUESTION #2The three critical success factors of MDO ( Count's)

Coordination

Nobody is an employer or an employee in Dabbawalla. The division of tasks at the level of delivery points. . The Dabbawallas understand the address in that locality very well. Every member is motivated, trained, disciplined and empowered to do

his job to the best of his ability. The Dabbawallas are fully aware about their tasks.

QUESTION #3The three prominent management practices of MOD

1- Structure and Organization

o The team is a confederation of members. Each member is linked up with a path.

o The shared objective of each Dabbawala team is to deliver the lunch for customer on time.

o The association’s structure foster “cooperative competition”.

o The present structure is an optimal path of delivering centralized planning and decentralized execution of business services.

QUESTION #3The three prominent management practices of MOD

( Count's) 2- Codification System

o These systems basically comprise four or five symbols of different colors painted on the containers.

o This codification system ensures complete traceability of lunch boxes in the system.

o It incorporates the knowledge and information of individual members on path, origin, handling agent, destination address, etc.

QUESTION #3The three prominent management practices of MOD

( Count's)

3- HR Practices

o The members do not view themselves as logistics providers, they think their task is to supply food to their clients.

o The team members belong to a homogeneous group.

o The basic skills required for their job are : possessing the physical strength needed. being a native of the areas.

o There’s precision in their job. If they don’t work properly, they don’t get paid.

QUESTION #4Two strengths elements & high-tech’ approach

1- A Clockwork Design

o To perform work most efficiently, the Dabbawallas have organized

themselves

o Small groups have local autonomy and lead by one supervisor

o Dabbawallas service serves as a huge entry barrier for potential

competitors

o The workers have 40 seconds to load the crates of dabbas

o Cross-trained in different activities

QUESTION #4Two strengths elements & high-tech’ approach ( Count's)

2- Emotional Bonding and Shared Identity

o The Diversity of ages which are from 18 to 65

o No mandatory retirement for this company

o Members of each team are deeply caring for one another

o They also have their strong family bonding

QUESTION #4Two strengths elements & high-tech’ approach ( Count's)

High-tech’ approach recommendation :

o Free mobile application such as Apps on Smartphone

o Is very convenient for anyone who have a smartphone

o Can install this application for free

o Help the customers can finds the list of destination,

tracking order delivery, delivery time and fees, information

about the company and also customer services.

o Can save their time when they have new customers

Thanks!

Any questions?