Municipal Waste Management Association

2002 Annual Meeting

April 29 - May 1, 2002

Washington, D.C.

Zachary Lowe

9/11: Lessons Learned

• Crisis Management Plan & Response Mechanism

• Communication

• Continuing education for employees & knowledge of them

• Confidence of employees in public

• Secure facilities & other assets

WM Solution: Health & Safety

• Hired Ben Hoffman & developed website to address medical issues

• Established anti-terrorism task force

• Guidelines for handling mail, suspicious packages, waste

• Strengthened Employee Assistance Program

• Mandated zero tolerance for DOT non-compliance

WM Solution: Security• Developed Crisis Management Plan & Response

Program• Instituted drug testing & pre-employment

background screening for all candidates for employment

• Built Life Safety Monitoring Center• Established guidelines for security of all facilities &

equipment• Enhanced commitment to law enforcement liaison

& developed awareness program for drivers

WM Solution: Communications

• Enhanced focus of Communications Group to better support local community activities & emergencies

• Developed Employee Advisory System & instituted threat levels based on perceived threat

• Instituted facility security briefings as a consideration for our potential customers

Questions?• Corporate Security 24/7 hotline

713-265-1200• Zack Lowe

VP of Corporate Security713-512-6568 (office), 713-394-5194 (fax)

• Jim SchultzVP of Health & Safety713-265-1566 (office), 713-394-5021 (fax)

• Everett BassVP of Public Sector Services713-512-6525 (office), 713-394-2145 (fax)