municipality of north grenville file no. c7 -pw

RECOMMENDATION The following recommendation is provided for Committee of the Whole’s consideration:

That Committee of the Whole recommend that Council endorse the DWQMS Operational Plan for the Kemptville Drinking Water System.

BACKGROUND The Safe Drinking Water Act (2002) requires all municipal residential drinking water systems to have an accredited Drinking Water Quality Management System (DWQMS), communicated through an Operational Plan that is comprised of 21 Elements. The Elements document how the Municipality, as the Owner and Operating Authority, will meet the requirements of the DWQMS. The Operational Plan was last endorsed by Council in 2015. Since then, major updates have been made to the Operational Plan, requiring a review and re-endorsement by Council. In particular, many updates were made in 2019 to comply with the release, by the Ministry of Environment, Conservation and Parks (MECP), of Version 2.0 to the Drinking Water Quality Management Standard. The MECP requires that the Operational Plan be endorsed by Council in Element 3 to demonstrate their commitment to the supply of safe drinking water. ANALYSIS The Operational Plan (Appendix 1) is maintained by the Water Wastewater Compliance Coordinator. Element 2, the Quality Management System Policy, is on the Municipal website for the public to view. Element 3, requires that Mayor and Council, as the Owners of the System, endorse the DWQMS. Every year, an audit of the Quality Management System is completed by SAI Global. The audit ensures the System is in compliance with MECP regulations and accreditation is provided upon a successful audit. This year, the third party audit will take place on October 9, 2019. Accreditation of the Quality Management System is required for the Municipality to maintain its Drinking Water Licence. The Water Wastewater Compliance Coordinator will continue to update Mayor and Council on the Quality Management System through the quarterly status reports. ALTERNATIVES Under the DWQMS, which is regulated by the Safe Drinking Water Act 2002, the status of the DWQMS must be communicated to the Mayor and Council as the Owner of the drinking water system. As such, no alternatives are offered. FINANCIAL/STAFFING IMPLICATIONS This item has been approved in the current budget: Yes □ No □ N/A x

Municipality of North Grenville

Report No. PW-023-2019

File No. C7-PW

Agenda Date: September 10th, 2019 - Committee of the Whole

Subject: Update of the Drinking Water Quality Management System Operational Plan

Attachments: Appendix 1: DWQMS Operational Plan, Kemptville Drinking Water System

2

This item is within the approved budgeted amount: Yes □ No □ N/A X Staffing implications, as they relate to implementing Council’s decision on this matter, are limited to the existing staff complement and applicable administrative policies as approved by Council. The QMS provides a framework which supports the sustainability of the Municipal water system through proper procedures and policies. When blended with the Asset Management Plan and financially self-sufficient rate structure, it will create a reliable, well-maintained water system now and into the future. LINK TO COUNCIL WORK PLAN Endorsing the DWQMS Operational Plan will help to contribute towards the achievement of the following strategic goals:

1) Work Where We Live: a DWQMS helps to ensure safe drinking water which business and residents alike require.

2) Environmental Stewardship: the Operational Plan aids in protecting our drinking source water. 3) Communication with our Community Members: Element 12 requires that the Water and Sewer

Division have a procedure for communicating with the public, including responding to complaints. 4) Fiscal Responsibility: Elements 14 and 15 require that an Infrastructure Review is conducted once

per calendar year to ensure the Drinking Water System has the resources it requires. Prepared by: Reviewed by: Original signed by Original signed by Ashley Stewart Mike Finley Water Wastewater Compliance Coordinator Superintendent of Environmental Services Reviewed and submitted by: Recommendation submitted for Committee

of the Whole consideration by: Original signed by Karen Dunlop Brian J. Carré Director of Public Works CAO

Prepared by: Ashley Stewart, Water Wastewater Compliance Coordinator

DWQMS Operational Plan Kemptville Drinking Water System

DWQMS 2.0, Version 1

Municipality of North Grenville Drinking Water System Owner / Operating Authority

Appendix 1 PW-023-2019

Table of Contents

Element 1: Quality Management System ........................................................... 7

Element 2: Quality Management System Policy .................................................. 7

Element 3: Commitment and Endorsement ....................................................... 8

Element 4: QMS Representative ..................................................................... 10

Element 5: Documents and Records Control .................................................... 10

Element 6: Drinking Water System ................................................................ 11

6.1 Drinking Water System Overview ................................................................. 11

6.2 Source Water Characteristics ...................................................................... 11

6.3 Operational Challenges and Threats .............................................................. 12

6.4 Treatment System Components ................................................................... 13

6.4.1 Alfred Street Well Components ............................................................... 15

6.4.2 Vanburen Street Well Components .......................................................... 17

6.4.3 Kernahan Street Well Components .......................................................... 19

6.4.4 East Quadrant Street Well Components..................................................... 21

6.5 Distribution System Components ................................................................. 23

6.5.1 Distribution System Overview ................................................................. 23

6.5.2 Equinelle Booster Pumping Station .......................................................... 23

6.5.3 Distribution Mapping .......................................................................... 24

Element 7: Risk Assessment .......................................................................... 28

Element 8: Risk Assessment Outcomes ........................................................... 28

Element 9: Organizational Structure, Roles, Responsibilities and Authorities ........ 28

9.1 Mayor and Council (Owner) ................................................................... 28

9.1.1 Responsibilities .............................................................................. 28

9.1.2 Authorities .................................................................................... 28


North Grenville, Kemptville Drinking Water System Operational Plan

DWQMS 2.0, V.1

9.2 Chief Administrative Officer (CAO) ......................................................... 29


9.2.2 Authorities .................................................................................... 29

9.3 Director of Public Works ....................................................................... 29


9.3.2 Authorities .................................................................................... 29

9.4 Superintendent of Environmental Services .............................................. 29


9.4.2 Authorities .................................................................................... 30

9.5 Overall Responsible Operator ................................................................ 30


9.5.2 Authorities .................................................................................... 30

9.6 Operators ........................................................................................... 30


9.6.2 Authorities .................................................................................... 31

9.7 Water Wastewater Clerk ....................................................................... 31


9.7.2 Authorities .................................................................................... 31

9.8 Water Wastewater Compliance Coordinator ............................................. 31


9.8.2 Authorities .................................................................................... 32

Element 10: Competencies ............................................................................ 34

Element 11: Personnel Coverage ................................................................... 37

11.1 Training Records ................................................................................ 38

11.2 Annual Leave..................................................................................... 38



DWQMS 2.0, V.1

Element 12: Communications ........................................................................ 40

12.1 Staff ................................................................................................. 40

12.2 Owner (Council) ................................................................................. 40

12.3 Suppliers .......................................................................................... 41

12.4 Consumers ........................................................................................ 41

Element 13: Essential Supplies and Services ................................................... 41

13.1 Quality of Supplier Products and Services ............................................. 41

Element 14: Review and Provision of Infrastructure .......................................... 42

Element 15 Infrastructure Maintenance, Rehabilitation and Renewal ................... 43

15.1 Planned Maintenance: ........................................................................ 43

15.2 Unplanned Maintenance ...................................................................... 44

15.3 Capital Expenditures: Repair and Replacement of Waterworks ................. 44

Element 16: Sampling, Testing and Monitoring ................................................ 44

Element 17: Measurement and Recording Equipment Calibration and Maintenance45

Element 18: Emergency Management ............................................................. 46

Element 19: Internal Audits .......................................................................... 46

19.1 Audit Schedule .................................................................................. 46

19.2 Audit Preparation ............................................................................... 46

19.3 Conducting the Audit .......................................................................... 47

19.4 Closing Meeting ................................................................................. 47

19.5 Audit Report ...................................................................................... 47

Element 20: Management Review .................................................................. 48

Element 20: Continual Improvement .............................................................. 49

APPENDIX A: Document Control ..................................................................... 50

APPENDIX B: Records Control ........................................................................ 50



DWQMS 2.0, V.1

APPENDIX C: SOP ADMIN 007, Risk Assessments ............................................ 50

APPENDIX D Risk Assessment Outcomes ......................................................... 50

APPENDIX E Letter for Essential Suppliers ....................................................... 50

APPENDIX F List of Essential Suppliers ............................................................ 50


Figure 1: Locations of Municipal Wells for the Kemptville DWS ........................... 14

Figure 2: Alfred Street Well Process Drawing ................................................... 16

Figure 3: Van Buren Street Well Process Drawing ............................................. 18

Figure 4: Kernahan Street Well Process Drawing .............................................. 20

Figure 5: East Quadrant Well Process Drawing ................................................. 22

Figure 6: Equinelle Booster Station Process Drawing ........................................ 25

Figure 7: Equinelle Water Storage Tank Process Drawing .................................. 26

Figure 8: Kemptville DWS Distribution System Map .......................................... 27

Figure 9: North Grenville Public Works Organizational Chart .............................. 33

Figure 10: Competency Required for Position................................................... 36

Figure 11: Dialing Protocol for SCADA Alarms .................................................. 39

Definitions and Abbreviations

CAO – Chief Administrative Officer

DWQMS – Drinking Water Quality Management Standard

DWS – Drinking Water System

MECP – Ministry of the Environment Conservation and Parks (‘Ministry’)

OIC – Operator in Charge

ORO – Overall Responsible Operator

QMS – Quality Management System

SCADA – Supervisory Control and Data Acquisition

SDWA – Safe Drinking Water Act

SOP – Standard Operating Procedure



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Element 1: Quality Management System

As per Ontario’s Drinking Water Quality Management Standard, prescribed by the

Safe Drinking Water Act (2002), the Water and Wastewater Division of the Public

Works Department has established a Quality Management System for the Kemptville

Drinking Water System. The Operational Plan for the Kemptville Drinking Water

System is written to meet or exceed the requirements of the Ministry of the

Environment Conservation and Parks prescribed Standard and is applicable to the

management and operations of the Works described in Element 6.0 of this Plan.

The Operational Plan is administered by the QMS Representative with the support of

Operational Staff, Top Management, and Council. The Operational Plan is accredited

by the third-party risk management company SAI Global which audits the Quality

Management System on an annual basis.

The Water and Wastewater Division is pleased to present the Operational Plan

outlining the Quality Management System.

Element 2: Quality Management System Policy

The Water and Sewer Division of the Public Works Department, on behalf of the

Municipality of North Grenville, is committed to providing a consistent supply of safe

drinking water. In doing so, all policies and procedures prescribed by applicable

legislation and regulation will be adhered to.

The Top Management Team consisting of the CAO, Director of Public Works and the

Superintendent of Environmental Services, as well as the employees of the Water

and Sewer Division of the Municipality of North Grenville, are committed to the

maintenance and continual improvement of the Quality Management System (QMS).

This commitment is demonstrated by continually reviewing, implementing,

maintaining and updating the QMS to ensure the ongoing suitability and applicability

of the system in guiding the treatment and distribution of safe drinking water to all

consumers.



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Element 3: Commitment and Endorsement

The Municipality of North Grenville is committed to establishing and maintaining an

effective Quality Management System for the Kemptville Drinking Water System.

Council, as the Owner for the system, supports the ongoing development,

implementation, maintenance, and continual improvement of the Quality

Management System.

This endorsement by the Owner and Top Management formally acknowledges the

need for and supports the provision of sufficient resources to maintain and continually

improve the Kemptville Drinking Water System.

The designated Quality Management System Representative, appointed by Top

Management, acknowledges the roles and responsibilities of that appointment as

defined under Element 4.0 of the Operational Plan and the Ministry’s Drinking Water

Quality Management Standard.



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Nancy Peckford, Mayor (Owner) Date

Deputy Mayor, Jim McManaman (Owner) Date

Councillor, John Barclay (Owner) Date

Councillor, Doreen O’Sullivan Date

Councillor, Kristin Strackerjan Date

Brian Carré, CAO (Top Management) Date

Karen Dunlop, Director of Public Works (Top Management) Date

Mike Finley, Superintendent of Environmental Services (Top

Management)

Date

Dennis Evans, Overall Responsible Operator (Top Management) Date

Ashley Stewart, Water Wastewater Compliance Officer (QMS

Representative)

Date



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Element 4: QMS Representative

Top Management of the Operating Authority has appointed and authorized the Water

Wastewater Compliance Coordinator to serve as the Drinking Water Quality

Management System Representative.

The QMS Representative is responsible for the following:

- Ensures that processes and procedures needed for the DWQMS are

established and maintained.

- Reports to Top Management on the performance of the QMS and any need

for improvement.

- Ensures that current versions of documents required by the QMS are being

used at all times.

- Ensures that personnel are aware of all applicable legislative and regulatory

requirements that pertain to their duties for the operation of the drinking

water system.

- Promote awareness of the DWQMS throughout the relevant Municipal

departments.

- Review and authenticate QMS Documentation

- Schedule / conduct internal auditing, and serve as external auditor liaison

- Report DWQMS results to Operational Staff and Top Management

- Manage corrective action requests

- Ensure continual improvements are achieved

Element 5: Documents and Records Control

Procedures are in place for Document Control and Record Control describing how

documents and records are controlled.

The Document Control Procedure describes the activities required to ensure all



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documents are identifiable, updated as required, accessible, stored, and disposed of.

Documents that are required by the DWQMS are within the scope of this procedure.

See Appendix A for the Document Control Procedure.

The Record Control Procedure has been established and maintained to identify the

controls needed for the identification, legibility, retrieving, storing, protection,

retention and disposal of records. Records that are required by the DWQMS are within

the scope of this procedure. See Appendix B for the Record Control Procedure.

Element 6: Drinking Water System

6.1 Drinking Water System Overview

The Kemptville Drinking Water System (DWS) is owned by the Corporation of the

Municipality of North Grenville. The Municipality is also the Operating Authority (OA)

for the DWS. The Operational plan is administered through the Water Wastewater

Division of the Public Works Department. The DWS serves a population of

approximately 5000.

The source of the Kemptville DWS is four municipal wells: Alfred Street Well, Van

Buren Street Well, Kernahan Street Well and East Quadrant Well. See Figure 1 for

the locations of the municipal wells in the Town of Kemptville. Each well is equipped

with its own reservoir and pumping station. There is a booster pumping station and

above ground storage tank in the distribution system. See Section 6.4 for descriptions

of each site as well as process drawings and distribution maps. None of the wells are

considered to be under the direct influence of surface water (GUDI) and are thus

considered to be groundwater for the purposes of Drinking Water Permit #159-201.

6.2 Source Water Characteristics

The drilled wells draw water from deep bedrock aquifers and are considered to be of

good quality. The water quality is historically similar across the four wells. The 2001

Engineers Report completed by Oliver, Mangione, McCalla & Associates describes the

source water characteristics of the Alfred Street Well, Vanburen Street Well and the



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Kernahan Street Well. The East Quadrant Well is not included in the report as it was

commissioned in 2015. A 2015 report completed by Golders Associates was used as

background to apply for the Drinking Water Works Permit (159-01) for the DWS and

includes descriptions of the source water for all four wells including the East Quadrant

Well.

All four wells are drilled into the Nepean sandstone formation underlying the March

and Oxford formations. Ground water from the deep bedrock aquifer of the Nepean

formation are generally good quality, though hard, and have known localized elevated

levels of iron. Ground water from bedrock aquifers in the Oxford/March formations is

generally acceptable though there are known localized instances of elevated iron,

hardness, sodium and hydrogen sulfide. The risk of groundwater contamination

affecting the DWS raw water supply is considered low as all four wells are constructed

with grouted steel casing to depths ranging from 62.1 to 71.6 meters. There have

not been any documented cases of contaminants penetrating into the underlying

Nepean formation. The DWS has Wellhead Protection Areas (WHPAs) and is a part of

the Mississippi-Rideau Source Protection Plan. In 2011, Alfred Street, Van Buren

Street, and Kernahan Street Wells were relined with stainless steel casings by

Lotowater. This retrofit ensures that the wells are only drawing water from the deep

bedrock aquifer and significantly reduces the Area of Potential Significant Threats

Vulnerability around each wellhead.

Routine sampling of the raw water shows the water to be hard, around 320 mg/L,

typical of groundwater sources in the area. Sodium levels have been consistently

below the aesthetic objective (AO) established by the Ontario Drinking Water Quality

Standards of 200 mg/L but over 20 mg/L which requires North Grenville to notify the

local Health Unit so they may inform local residents on sodium restricted diets. The

raw water consistently tests negative for total coliforms and E. coli bacteria.

6.3 Operational Challenges and Threats

While a communal groundwater system can be less complex than a centralized

surface water treatment plant, requiring less technological and chemical inputs,



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having a decentralized system with multiple wells poses its own unique challenges.

Having four separate wells requires an inordinate amount of spare parts be kept for

a system that provides disinfection only and no filtration. The OA has attempted to

reduce the amount of spare parts required by using like equipment at all the pumping

stations. For example, the same make and model of chlorine dosing pump is used at

all four locations. Having four separate wells can also create logistical challenges with

staffing and a higher occurrence of nuisance alarms such as communication errors.

In the distribution system, the greatest threats to water quality are watermain breaks

and backflow events. Typically in the spring, Operators will respond to an increased

number of watermain breaks caused by the freeze thaw cycles experienced during

the winter months. The Operating Authority reduces the risk from these events by

following Ontario’s Watermain Disinfection Procedure.

Every distribution system faces the threat of contamination from backflow and cross

connections. Kemptville has a Backflow Prevention Program administered through

By-Law No. 116-17 that requires every water service in the DWS to have and

maintain a backflow prevention device.

On a broader scale, providing the infrastructure to supply urban development in

Kemptville will be a challenge. Based on the projected growth for the area, the

municipality will need to explore the addition of new wells or the establishment of a

surface water treatment plant, drawing from the Rideau River. In the interim, the

Municipality can explore water conservation strategies to extend the service life of its

existing wells.

6.4 Treatment System Components

The supply, treatment and storage works (STSW) for the Drinking Water System

consists of four pumping stations each equipped with a drilled well, storage

reservoir and chlorine contact chamber. The location of these pumping stations is

shown in Figure 1. A detailed description of each pumping station is outlined below

followed by a schematic process flow drawing.



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Figure 1: Locations of Municipal Wells for the Kemptville DWS



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6.4.1 Alfred Street Well Components

The Alfred Street Pumping Station is located at 1 Alfred Street in Kemptville. The

equipment and process of the supply, treatment and storage works is represented

schematically in Figure 2. The description for Alfred Street Well is as follows:

Alfred Street Well has an 84 meter deep drilled ground water well, protected by a

stainless steel casing and equipped with a submersible pump rated at 17.7 L/sec.

Sodium hypochlorite is injected in the raw water discharge pipe via two (2) chemical

metering pumps (duty and standby) before the raw water enters an underground

baffled storage reservoir. The reservoir has a capacity of 929 cubic meters and

provides 30 minutes of contact time for primary disinfection at normal levels with the

largest capacity domestic pump operating. The pumping station is located above the

reservoir. Two (2) centrifugal pumps, with duty/standby functions, discharge the

treated water into the distribution system. The pumping station is also equipped with

a fire pump to provide adequate fire flow to the distribution system.

The system is equipped with in line monitoring of flow, free chlorine and turbidity.

There is a pressure release valve that discharges excess pressure into the reservoir.

The treated water discharge pumps and fire pump are controlled by variable

frequency drives (VFD’s). A programmable logic controller (PLC) controls the

treatment process. PLC setpoints are set and monitored by Operators via Supervisory

Control and Data Acquisition (SCADA) through the Human Machine Interface (HMI)

located in the pump house and at the Kemptville Water Pollution Control Plant.

A separate building adjacent to the pump house houses a standby generator capable

of supplying full power to the well and pumping station. There is also a capped well

located in the generator building. It was abandoned on March 15, 2011 by Lotowater

Technical Services and does not have a pump or permit.



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Figure 2: Alfred Street Well Process Drawing



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6.4.2 Vanburen Street Well Components

The Van Buren Street Pumping Station is located at 2 Van Buren Street, Kemptville.

The equipment and process of the supply, treatment and storage works is

represented schematically in Figure 3. The description for Van Buren Street Well is

as follows:

The Van Buren Street Well has an 63 meter deep drilled ground water well, protected

by a stainless steel casing and equipped with a submersible pump rated at 17.7 L/sec.

Sodium hypochlorite is injected via two (2) chemical metering pumps (duty and

standby) in the raw water discharge pipe before the raw water enters an underground

baffled storage reservoir. The reservoir has a capacity of 929 cubic meters and

provides 30 minutes of contact time for primary disinfection at normal levels with the

largest capacity domestic pump operating. The pumping station is located adjacent

to the reservoir. Two (2) centrifugal pumps, with duty/standby functions, discharge

the treated water into the distribution system. The pumping station is also equipped

with a fire pump to provide adequate fire flow to the distribution system.



The treated water discharge pumps are controlled by variable frequency drives

(VFD’s). A programmable logic controller (PLC) controls the treatment process. PLC

setpoints are set and monitored by Operators via Supervisory Control and Data

Acquisition (SCADA) through the Human Machine Interface (HMI) located in the pump

house and at the Kemptville Water Pollution Control Plant.

An outdoor standby generator is located adjacent to the pump house. The generator

is capable of supplying full power to the well and pumping station.



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Figure 3: Van Buren Street Well Process Drawing



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6.4.3 Kernahan Street Well Components

The Kernahan Street Pumping Station is located at 508 Kernahan Street, Kemptville.

The equipment and process of the supply, treatment and storage works is

represented schematically in Figure 4. The description for Kernahan Street Well is as

follows:

The Kernahan Street Well has an 110 meter deep drilled ground water well, protected

by a stainless steel casing and equipped with a submersible pump rated at 15.0 L/sec.

Sodium hypochlorite is injected via two (2) chemical metering pumps (duty and

standby) in the raw water discharge pipe before the raw water enters the reservoirs.

There are two (2) underground reservoirs with a capacity of 454 cubic metres each.

The two reservoirs are connected by a valve chamber which allows for each reservoir

to be isolated from the system. The pumping station is located adjacent to the

reservoir. Two (2) centrifugal pumps, with duty/standby functions, discharge the

treated water into the distribution system. The pumping station is also equipped with

a fire pump to provide adequate fire flow to the distribution system.





setpoints are set and monitored by Operators via Supervisory Control and Data



A standby generator is located in a separate room in the Pumping Station. The

generator is capable of supplying full power to the well and pumping station.



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Figure 4: Kernahan Street Well Process Drawing



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6.4.4 East Quadrant Street Well Components

The East Quadrant Well and Reservoir is located at 3099 County Road #43. The

equipment and process of the supply, treatment and storage works is represented

schematically in Figure 5. The description for the East Quadrant Well is as follows:

The East Quadrant Well has a 71 meter deep drilled ground water well, protected by

a stainless steel casing and equipped with a submersible pump rated at 23.0 L/sec.

Sodium hypochlorite is injected via three (3) chemical metering pumps (two duty and

one standby) in the raw water discharge pipe before the raw water enters the

reservoir. The reservoir is above ground with a storage capacity of 1,371 cubic

meters. The pump house is located adjacent to the reservoir. Two (2) centrifugal

pumps, with lead/lag functions, discharge the treated water into the distribution

system. The pumping station is also equipped with a fire pump to provide adequate

fire flow to the distribution system.





set points are set and monitored by Operators via Supervisory Control and Data



The site is equipped with a portable generator. The generator is capable of supplying

full power to the well and the pumping station.



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Figure 5: East Quadrant Well Process Drawing



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6.5 Distribution System Components

6.5.1 Distribution System Overview

The water distribution system consists of approximately 43 km of pipe works and has

been developed over a 60 year period. The majority of the pipe used for the water

distribution system is cast iron. Ductile iron pipe was installed in the 1970’s and PVC

pipe has been used for approximately the last 15 years. The distribution system was

further expanded over the next 60 years to provide service to both existing

development and new development areas. The Municipality is currently in the process

of developing a 300 mm circumferential system to service high density areas.

The majority of the water distribution system was constructed using 150 mm

diameter pipe. The central spine of the distribution system on Prescott Street is 300

mm PVC that was installed in 2007. There are a limited number of short sections on

200 mm diameter pipe (cast iron). The east/west spine on Clothier Street was

replaced with 300 mm PVC (about 70%) in 2013. In 2017, a 300 mm water main

was installed along county road 19 and Van Buren Street. This water main alleviates

some of the pressure off the Prescott Street crossing. The pressure in the system is

maintained by the domestic pumps at each pumping station. There are two domestic

pumps at each station on small and one large. Each pumping station is equipped with

a pressure relief valve to ensure the pressure in the distribution system does not

become excessive.

6.5.2 Equinelle Booster Pumping Station

The Equinelle Booster Pumping Station is located at 166 County Road 44, Kemptville,

Ontario. The equipment and process of the supply, treatment, and storage works is

represented schematically in Figure 6 for the Booster Station and Figure 7 for the

Water Storage Tank. They are described as follows:

The pumping station has four (4) pumps. Two (2) chemical feed pumps (duty and

standby) provide chlorination to maintain a secondary disinfection free chlorine

residual. The booster station is equipped with inline monitoring of flow, free chlorine

and turbidity. The water storage tank is above ground with a capacity of 450 cubic



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metres. The booster station is equipped with a stand-by power diesel generator set

to provide power for the booster pumping station and water storage facility during

emergency situations.

6.5.3 Distribution Mapping

Copies of the distribution maps are kept in each of the Water and Wastewater vehicles

as well as a copy in the Operations Office for day to day operations. These maps

show the locations of water mains, valves, and fire hydrants. The original of the

distribution map is kept on the network drives so it can be updated as needed. See

Figure 8 for a map of the Kemptville DWS distribution system.

Curb stop locations are listed by civic address and logged in a series of binders in

alphabetical order. This binder is stored in the Operations Office at the Kemptville

Water Pollution Control Plant. They are also stored electronically on the ‘W’ Drive

under “Property Information”.



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Figure 6: Equinelle Booster Station Process Drawing



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Figure 7: Equinelle Water Storage Tank Process Drawing



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Figure 8: Kemptville DWS Distribution System Map



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Element 7: Risk Assessment

The Water and Wastewater Division has developed a Standard Operating Procedure

for conducting DWQMS Risk Assessments. A risk assessment is conducted every

thirty-six months. The risk assessment is verified at least once per calendar year to

ensure currency of the information and assumptions used in the original assessment.

See Appendix C for SOP ADMIN 007.

Element 8: Risk Assessment Outcomes

The outcomes from the DWQMS Risk Assessment are located in Appendix D.

Element 9: Organizational Structure, Roles,

Responsibilities and Authorities

9.1 Mayor and Council (Owner)

9.1.1 Responsibilities

In addition to the endorsement to provide a safe supply of drinking water the owner

is also responsible for:

- municipal bylaw enforcement

- municipal taxation

- planning

- public works (water, sewer, and roads)

- parks and recreation

- fire services

- endorsing QMS for the Municipality of North Grenville and Kemptville

Drinking Water System

9.1.2 Authorities

On behalf of the electorate of the Municipality of North Grenville, the owner is

authorized to:

- manage or delegate management of utility assets

- review, revise and approve proposed and existing bylaws, expenditures, user

fees and taxation rates.

- provide/review/approve administrative policy direction



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9.2 Chief Administrative Officer (CAO)


- liaison between Top Management and Owner (Council)

9.2.2 Authorities

- approval of expenditures and user fees

- to provide/review/approve North Grenville administrative policy direction

- to hire, discipline or terminate staff

- communicate with regulatory agencies, public, and owner on behalf of the

department

9.3 Director of Public Works


- Preparing budget

- undertaking the Management Review of the QMS

- -advising the owner on policy and bylaws

9.3.2 Authorities

- evaluate and prioritize long-term utility needs

- prepare, review, and approve design specifications

- select contractors and equipment

- develop and implement administrative and technical policy

- hire, discipline or terminate staff


department

- evaluate and select contractors, construction materials, and maintenance

equipment

9.4 Superintendent of Environmental Services


- preparing budget

- maintaining communication with department head

- advising Department Head on policy and bylaws

- providing direction to operations staff

- capital planning-system improvements

- infrastructure repair

- duties of Director Public Works in their absence

- evaluate and select contractors, construction materials, and maintenance

equipment



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9.4.2 Authorities

- develop, approve and implement standard safety and operating

strategies/policy


department

- evaluate and prioritize long term treatment process needs

- participate in hiring and discipline of staff

- review and provide comment on technical reports and proposals

- evaluate and select appropriate process equipment and treatment chemicals

- approve payment for goods and services received

- develop, approve and implement maintenance and safety practices/policies

and procedures

9.5 Overall Responsible Operator


- Maintenance of treatment and distribution system

- Supervise staff

- Assisting Superintendent with budget

- Reporting operating conditions to Superintendent

- The duties of Superintendent in their absence

- Reporting and coordinating maintenance activities

- Supervising repairs to treatment facilities and distribution system

9.5.2 Authorities

- Instruct other operators to make necessary process adjustments

- Ordering required process chemicals, lab supplies, analytical services and

equipment replacement parts

- Assigning duties to operators

- Supervising work (quality and safety) of operators and contractors

- Make appointments with customers, contractors and other agencies to

investigate complaints and to locate department services

- Inspect and approve in-ground water infrastructure installations and repairs

- Directing and reviewing (in terms of quality and safety) the activities of

operators and contractors

9.6 Operators


- Measurement and recording equipment calibration and maintenance



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- Performing maintenance duties in accordance

- With applicable technical and safety code of practice

- Installation and repair of equipment

9.6.2 Authorities

- Collect samples and perform routine laboratory analyses

- Make process adjustments based on North Grenville policies and professional

judgement to maintain compliance with legislation and to achieve North

Grenville performance goals

- Make entries of operating events in log books and standard forms

- Report incidents of non-compliance to management and appropriate

regulatory authorities

- Act as Overall Responsible Operator if designated by management

- Supervising work (quality and safety) on on-site contractors

9.7 Water Wastewater Clerk


- Ensure water meter reading equipment is in good repair and loading route

information.

- Ensure backflow/cross connection program is kept up to date and current.

9.7.2 Authorities

- Make appointments with customers, contractors and other agencies to

investigate complaints and to locate department services

- Ordering supplies of meters, backflows, shutoffs and other required

appurtenances.

9.8 Water Wastewater Compliance Coordinator


- Ensuring collection of operating data and preparing reports for

Superintendent

- Preparation and revision of technical operational documentation including

Operation and Maintenance Manuals, and Operation Plans

- Maintaining currency of documents in accordance to QMS policy

- assisting with budget

- Maintaining training records and provincial licenses at a classification level at

least equivalent to the class of the facilities

- Ensuring staff are informed of regulations and legislations as required.

- undertaking the Management Review of the QMS



DWQMS 2.0, V.1

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9.8.2 Authorities

- Review and revise O&M Manuals, Operational Plans

- Remove obsolete documentation or implement new documentation for any

system in accordance with the Document and Record control procedures

- Access and collect any operational or maintenance data required for

document preparation or summary reports to managers

- Review and provide comment on technical reports and proposals

- Develop, approve and implement maintenance and safety practices/policies

and procedures

- Develop, approve and implement standard safety and operating

strategies/policy

- Prepare, revise, and store all North Grenville engineering drawings as

directed by management



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Figure 9: North Grenville Public Works Organizational Chart



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Element 10: Competencies

Competency is organized into levels required by the staff of the Municipality of North

Grenville whose position could have a direct impact on the drinking Water quality.

Figure 10 lists the competencies required for these positions.

At competency Level I a basic knowledge of water treatment and distribution systems

including both practical and theoretical aspects are required. At competency Level II

an intermediate knowledge of the theoretical and practical operations of a water

treatment and distribution would be required. Finally at competency Level III an

advanced knowledge of the theoretical and practical aspects of operating a water

treatment and distribution system as well as additional related training and

attendance at specialty seminars and courses as it pertains to the person’s

responsibilities in the treatment process are required.

All employees of The Water and Sewer Services receive all the training which meets

or exceeds the requirements of Ontario Regulation 128/04. Additional training to

meet the requirements of other Government Agencies is also supplied (WHMIS,

Confined Space and First Aid). Operational staff also receive practical on the job

training. In some cases contractors or suppliers will be brought on site to give training

on their equipment or processes.

Requests for training must be submitted by the Operator to the Superintendent of

Environmental Services for approval at least one month prior to the commencement

of the applicable training course or seminar whenever possible. The Superintendent

of Environmental Services shall coordinate training requests from Operators for the

annual number of hours of training in each of the three years for which the Operator’s

certificate is valid. O. Reg. 128/04, s. 29(1)

Other practical training is done in house by supervisors of other peer members. This

method of training ensures that all staff are receiving high quality training in order

to keep their level of competency high.

The Superintendent of Environmental Services shall ensure that records are

maintained for at least five years of the on-the-job practical training completed by



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the operators, as well all criteria set out in O. Reg. 128/04 s. 29(7).

Staff meetings are held on Monday mornings to communicate planned work that is

scheduled for the week. Topics included in the Monday meetings are what has been

completed, what is ongoing and what upcoming work, maintenance, upcoming

training, changes to legislation, and new or revised Standard Operating Procedures

or Forms.

New candidates for employment are required to show proof of certification or other

relevant education during interview process. New employees undergo comprehensive

on-the-job training at all the facilities as well as a review of the operations manual

conducted by experienced staff



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Figure 10: Competency Required for Position

Notes:

-Roman Numerals denote required operator certification “0" indicates competency not required “1" indicates basic level competence “2" indicates intermediate level of competence “3" indicates advanced level of competence C

ouncil (

Ow

ner)

CAO

Directo

r of

Public W

ork

s

Superinte

ndent

of

Environm

enta

l Serv

ices

Overa

ll R

esponsib

le

Opera

tor

Opera

tor

Wate

r W

aste

wate

r

Com

pliance C

oord

inato

r

Wate

r and S

ew

er

Cle

rk

Supervisory Skills 0 1 2 3 3 2 2 1

Presentations/Training 0 0 1 3 3 2 2 1

Verbal/Written Communication 2 2 3 3 2 1 2 1

Technical Skills 0 2 2 3 2 2 2 1

Budget Preparation/Analysis 0 3 3 3 2 1 2 1

Long-Term Planning 1 3 3 3 2 1 2 1

Scheduling/ Work Planning 0 1 1 2 3 1 2 2

Record Keeping 0 1 1 2 2 2 3 2

Regulatory Requirement 0 2 2 3 2 2 3 1

Emergency Procedures 1 2 3 3 3 2 3 2

OWWCO WT Certification 0 0 0 0 2 2 2 0

OWWCO WD Certification 0 0 0 0 2 2 2 0

Water Treatment Unit Process 0 0 1 3 3 2 3 1

Process Troubleshooting 0 0 1 3 3 2 3 1

Technical Mathematics 0 0 2 3 3 2 2 0

Chemistry 0 0 1 3 3 2 1 0

Biology 0 0 1 3 3 2 1 0

Laboratory Techniques 0 0 0 2 1 1 1 0

Sampling/Preservation 0 0 0 2 3 2 2 0

Pumps/Valves/Piping Maintenance 0 0 0 3 3 2 2 0

Electrical Instrumentation/Controls 0 0 0 3 3 2 2 0

Interpreting Plans/Blue Prints 0 0 2 3 3 2 2 1

SCADA 0 0 1 3 3 3 3 1



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Element 11: Personnel Coverage

The regular operating hours of the North Grenville Water and Wastewater Division

are 8:00 AM to 5:00 PM Monday to Friday (with the exception of Statutory

Holidays).

Coverage for alarms, complaints and other issues which might arise during or after

the regular work day and weekends are handled by one of the Operators In Charge

(OIC). All Operators are OICs during the week (during regular hours) and the On

Call operator is the OIC during off hours and on weekends. An On Call schedule is

produced at the first of the year listing who is On Call for each week of the year. All

of the OICs are MECP certified operators. The On Call Operator is On Call for the

seven days of the week.

The Operators in the Water and Wastewater Division have all been supplied with

cell phones. The phones are used to answer any calls regarding the operation of the

water and wastewater systems when required. The ON CALL operator is at the top

of the list to receive calls. At the end of that operators ON CALL period the top

phone number is changed to the next ON CALL operator. The phones the operators

each carry have been programmed to receive alarms from the WIN 911 system that

is part of the SCADA (Supervisory Control and Data Acquisition) computer. The

phones are also equipped with the program to log onto the SCADA computer

remotely and check or make changes to the system. As well the ON CALL phone will

receive messages from the message center for issues outside of the SCADA system.

There is a dialing protocol (See Figure 11).

The ON CALL Operator is also responsible for ensuring that the pump houses are

checked for their operation and for collecting the required samples (unless

otherwise assigned by the ORO).

The ON CALL Operator also prints the daily summary report which highlights the

performance of the water system over the previous 24 hours. The operator reviews

the report highlights any out of compliance issues then signs the report before filing

it. Any calls from the message center will also be logged as to what the issue was

and how it was solved.



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11.1 Training Records

Staff training records are kept on the ‘W’ drive of the water and wastewater

network drive. Each Operator has a spread sheet that lists license numbers and

expiry dates. Formal director approved training is listed as well as any on the job

training for each year. Nonspecific training such as CPR, First Aid, WHMIS, confined

space entry etc. is also listed.

11.2 Annual Leave

Staff requests for annual leave must be approved by the ORO and Superintendent

of Environmental Services. This ensures that adequate staff is available to complete

routine as well as emergency situations.



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Figure 11: Dialing Protocol for SCADA Alarms



DWQMS 2.0, V.1

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Element 12: Communications

Element 12 documents how the Division communicates relevant aspects of Kemptville

Drinking Water System Operational Plan to Staff, the Owner, Suppliers, and

Consumers.

12.1 Staff

The Water and Sewer Division uses several methods of communicating new

information among staff including:

- log books/minutes

- staff meetings, primarily Monday Morning Meetings

- schedules

- memorandums

- email

Information communicated internally may include, but is not limited to:

- emerging and existing legal requirements

- introduction or changes to City policies, procedures, or other instructional

documents

- equipment installation or replacement

- notice of projects or studies

- temporary process abnormalities

Staff are encouraged to communicate ways to continually improve the Drinking Water

System to Top Management and the QMS Representative. See Element 21 for more

information.

12.2 Owner (Council)

The Water and Wastewater Division communicates aspects of the Drinking Water

System to the Owner primarily through reports to Committee of the Whole or to

Council. These reports include, but are not limited to:

- Quarterly status reports documenting equipment maintenance , progress on

projects, any non-conformances or AWQI’s, and major updates to the

Operational Plan and any other information considered to be relevant by the

Division or Council.

- Annual Drinking Water System Performance Report

- Reports requesting endorsement of the Operational Plan



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12.3 Suppliers

The Division communicates the requirements of the Operational Plan to its Suppliers

of Essential Supplies and Services through a standard letter included in Appendix E.

For capital projects, a standard letter and acknowledgement form are included in the

tender package sent to potential bidders. See Element 13 for more information.

12.4 Consumers

The Water and Wastewater Division uses a variety of methods to communicate

drinking water information to customers:

- Printed information may be included with customer bills (bill inserts)

- Annual reports containing summarizing the performance of the drinking water

system and the drinking water quality. The reports are available on the

Municipality’s official website and members of the public can request a hard

copy at the Municipal Centre.

- Current water quality results are available by request at the Municipal Centre

- The Water and Wastewater Division follows SOP WWT 604 when responding to

customer complaints regarding water quality.

Element 13: Essential Supplies and Services

Appendix F provides a listing of contact information for Essential Supplies and

Services.

13.1 Quality of Supplier Products and Services

Quality Assurance of Essential Supplies and Services is achieved through

documentation of applicable accreditation, licenses and certifications. The

Municipality of North Grenville requires that suppliers of process chemicals verify the

quality of each product through documented references like Certificates of Analysis,

referenced standards or standards organizations, or use of a pre-qualification

process.

The Overall Responsible Operator oversees the inventory of supplies including

supplies that are kept in case of an emergency. An Operator must be onsite to accept

chemical shipments and oversee offloading. Appropriate paperwork must be provided

upon delivery to confirm the product being delivered. Chemicals used for disinfection



DWQMS 2.0, V.1

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must have a Certificate of Analysis delivered with each shipment or one must be

available from the supplier upon request. The Water Wastewater Compliance

Coordinator is responsible for filing bills of lading and Certificates of Analysis from

chemical shipments.

As per the Kemptville Drinking Water System’s Municipal Drinking Water License, all

chemicals and materials used within the drinking water system that come into contact

with water intended for human consumption shall meet all applicable standards set

by both the American Water Works Association and the American National Standards

Institute safety criteria standards NSF/60, NSF/61 and NSF/372.

A standard letter is sent to all essential supplier identified on the Essential Supplies

and Services List (Appendix E). Each supplier is requested to read the letter and

sign a form acknowledging they understand the requirements under the DWQMS. It

is the responsibility of the Water Wastewater Compliance Coordinator to file the

signed acknowledgements and update customer contact information as required.

For larger projects that undergo North Grenville’s procurement process, a standard

letter is included in the tender package. Prospective bidders are requested to read

the letter and sign a form included in the tender package acknowledging they

understand the requirements under the DWQMS.

Element 14: Review and Provision of Infrastructure

The Superintendent of Environmental Services conducts, at least once per calendar

year, a review of the condition and adequacy of the waterworks infrastructure. The

Superintendent may request the attendance and input of other municipal employees

when conducting the Infrastructure Review. The Infrastructure Review is conducted

prior to the annual Management Review of the Quality Management System. The

review may serve as input to the determination of the annual operating and capital

budgets for The Water and Sewer Division.

The Infrastructure Review includes, at a minimum, the following information in order

to determine the condition and adequacy of the actual infrastructure:



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- Planned and unplanned maintenance activities over the previous 10 months.

- Current calendar year MOE Compliance Inspection Reports - Public Works Staff suggestions.

- Water quality trends (including flow data). - Consumer complaints. - Planned ICI and Residential growth.

- Progress towards objectives in previously approved maintenance, renewal and rehabilitation programs.

- If an infrastructure improvement, repair, or upgrade has been identified as necessary to reduce the likelihood or impact of a hazard or hazardous event, it should be included in the infrastructure review findings.

- Considers the outcome of the risk assessment documented in Element 8.

The Superintendent of Environmental Services provides a written summary report to

the Director of Public Works as to the condition and adequacy of the waterworks

infrastructure. The Director of Public Works reviews the report from the

Superintendent of Environmental Services and makes recommendations to the

Owner in regards to priorities for maintenance, renewal and rehabilitation of the

waterworks infrastructure.

Element 15 Infrastructure Maintenance, Rehabilitation

and Renewal

15.1 Planned Maintenance:

The North Grenville Water and Sewer Division conducts the following routine

maintenance:

- Spring/Fall hydrant flushing: at this time the fire hydrants are inspected for

efects. Upon completion of the flushing fire hydrants with defects are

repaired

- Annual valve turning: at this time the valve operations are checked and

problem valves are noted. The condition of the valve chamber is checked and

deficiencies are noted. At the end of the valves with deficiencies are repaired

- Annual leak detection program: contracted out.

- Annually one well/reservoir/pumping station inspection: done on a four year

rotation.



DWQMS 2.0, V.1

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All planned maintenance is scheduled and communicated to staff by the Overall

Responsible Operator after consulting with the Superintendent of Environmental

Services. All records are maintained in the appropriate log books in the office at the

Water Pollution Control Plan and on the ‘W’ drive.

15.2 Unplanned Maintenance

Each unplanned maintenance events are handled individually. Overall Responsible

Operator direct staff during normal hours of operation. After hour events are handled

by the on-call operator. All unplanned maintenance is logged on the Operator’s page

of the SCADA report. During the Annual Review and Provision of Infrastructure

meeting unplanned maintenance events will be reviewed to determine if additional

planned maintenance, rehabilitation or replacement is necessary to eliminate the

event.

15.3 Capital Expenditures: Repair and Replacement of Waterworks

Annually, during the budget process, capital expenditures are brought forward. The

Superintendent of Environmental Services, Overall Responsible Operator, and the

Engineering Staff of Public Works discuss capital Waterworks projects for the

following year. Projects that would be discussed would include the following:

- Replacement of watermains.

- Installation of new service lines.

- Equipment and instrumentation upgrades,

- Increasing water storage capacity.

- Decommissioning inefficient/unused infrastructure

- Capital projects of a site specific nature.

Element 16: Sampling, Testing and Monitoring

The Sampling, Testing and Monitoring of the treated, raw, and distribution water is

conducted by competent certified staff of the Water and Sewer Division. Staff follow

SOP WT-401, Potable Water Sampling and Monitoring Procedures. Any abnormal



DWQMS 2.0, V.1

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results are communicated to the Owner via the Quarterly Status Reports presented

at Committee of the Whole.

Element 17: Measurement and Recording Equipment

Calibration and Maintenance

The chlorine and turbidity analyzers are cleaned and calibrated to the Manufacture’s

specifications and as per O.Reg.170/03 by Operational staff. The results of the

maintenance and calibrations are recorded on the daily SCADA reports by Operational

staff.

Calibrations by certified instrumentation technicians are performed on flow meters,

online chlorine analyzers, online turbidity meters, and pressure transmitters

annually. The contractor supplies certificates of calibration for each piece of

equipment. The certificates are filed by the Water Wastewater Compliance

Coordinator. The results of the annual calibrations are included in the Annual

Performance Reports for Council – a requirement under O.Reg.170/03 (Schedule 22).

The Standard Operating Procedures that are used as a reference for calibrating

equipment in the Drinking Water System are as follows:

ADMIN 004 – Calibration

WT 408 – Calibration of Siemens TMS 561 Turbidity Analyzer

WT 409 – Calibration of Depolox 3 Plus Chlorine Analyzer

The Standard Operating Procedure, ADMIN 004 contains a list of all equipment that

requires annual calibration by a certified technician and documents when the last

calibration was completed. The list is updated at least once per calendar year with

the most recent calibration date and any equipment that is to be added or removed.



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Element 18: Emergency Management

The Water and Wastewater Division follows SOP EMERG 200 for Water and

Wastewater Division based emergencies. For emergencies that do not fall into the

scope of the SOP, the Division follows North Grenville’s Emergency Response Plan.

Element 19: Internal Audits

To ensure that the QMS conforms to the requirements of the Operational Plan, an

annual audit is performed. Internal audits are conducted by:

- North Grenville personnel who have been trained in internal auditing.

- Contractors who can provide objective evidence that they possess a minimum

2 year audting experience as per ISO 9001 and ISO 14001.

A list of qualified internal auditors is kept by the QMS Representative.

19.1 Audit Schedule

Internal audit are conducted at least once per calendar year. Every element must

be audited internally at least every three (3) years or after a major update. The

QMS Representative assigns auditing assignments at least sixty (60) days prior to

the audit date. This is communicated through email.

19.2 Audit Preparation

Preparation for internal audits include, at a minimum:

- Creation of a file to maintain all documentation related to the audit.

- Notification sent to all parties involved in the audit

- Reviewing of the appropriate elements.

- Preparation of audit questions. Questions are kept son a checklist. Overtime

there will be sufficient checklists for all internal audit questions.

- Consideration of the outcome of any previous internal or external audits.

Top Management may review the checklist at their discretion.



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19.3 Conducting the Audit

An opening meeting is conducted to inform all parties of the scope and purpose of

the audit. At this time the availability of staff and any other changes is reviewed.

The closing meeting time and date can be confirmed at this time. If an opening

meeting is held a list of those in attendance is retained.

During the audit the auditor reviews records, making a list to be reviewed and

personnel to be interviewed from the areas of the audit to confirm conformance of

the QMS to the requirements of the DWQMS. During the review, consideration is

given to any previous internal or external audit outcomes.

The auditor notes instances of conformance and nonconformance on the checklists

for each Element. Each nonconformance shall be marked with:

- Condition expected

- Condition found

Any nonconformance noted by the auditors shall be explained to the auditee so that

they understand the requirement under the DWQMS.

19.4 Closing Meeting

The Auditor will conduct a closing meeting where the weaknesses and strengths of

the Elements audited will be presented. A Corrective Action Report will be written

for each nonconformance. A list of all in attendance at the meeting will be retained.

19.5 Audit Report

Within seven (7) days of the closing meeting, the auditor shall provide the

Superintendent of Environmental Services with an audit report. The audit report

should be in a narrative form complete with accompanying Corrective Action

Reports.

A copy of the report shall be included in the file maintained by the QMS

Representative. The audit will be considered closed once all corrective actions have

been verified as complete and effective.



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Element 20: Management Review

A Management Review is completed at least once per calendar year. Management

Reviews are held to ensure the continuing suitability, adequacy and effectiveness of

the QMS. The Management Review is organized by the QMS Representative and

includes the Top Management Team. The QMS Representative shall prepare an

agenda that consists of the following topics for review:

- Incidents of regulatory non-compliance.

- Incidents of adverse drinking water tests. - Deviations from critical control point limits and response actions. - The efficacy of the risk assessment process

- Results of internal and 3rd party audits. - Results of relevant emergency response testing.

- Operational performance and water quality trends. - Follow-up action items from previous management reviews.

- Status of management action items (if any) identified between reviews. - Changes in resource requirements, infrastructure, process, personnel, the

Drinking Water Quality Management Standard or regulations that could affect

the QMS. - Consumer feedback.

- The resources needed to maintain the QMS. - The results of the infrastructure review. - Operational Plan currency, content and updates, and

- Staff suggestions.

The QMS Representative notes any changes or action items required during the

course of the review and takes meeting minutes that are retained on the ‘W’ drive.

The minutes include:

- The date and time of the Management Review

- Record of all participants and attendees

- Any identified deficiencies

- A list of action items. All action items identify the individual responsible for

the action and the proposed timeline for implementation.

- Recommendations for any resources needed for maintenance or

improvement of the QMS.

Results from the Management Review will be communicated to Council through the

Quarterly Status Reports.



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Element 20: Continual Improvement

The Water and Wastewater Division follows SOP ADMIN 008, Corrective and

Preventative Action to ensure that there are continual improvements being made to

the QMS.



DWQMS 2.0, V.1

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APPENDIX A: Document Control

Appendix A

Document Control.pdf

APPENDIX B: Records Control

Appendix B Record

Control.pdf

APPENDIX C: SOP ADMIN 007, Risk Assessments

SOP ADMIN 007_LR

2019.07.30.pdf

APPENDIX D Risk Assessment Outcomes

2018 Risk

Assessment Outcomes.pdf

APPENDIX E Letter for Essential Suppliers

DWQMS Letter for

Essential Suppliers_LR 2019.09.05.pdf

APPENDIX F List of Essential Suppliers

Essential Supplies

and Services List.pdf
