munir brothers · munir brothers mezzanine floor, saeed plaza, blue area islamabad phone #...

Munir Brothers

Mezzanine Floor, Saeed Plaza, Blue Area Islamabad Phone # 051-2871155, 051-2870795, Fax # 051-2870796

Web: www.munirbrothers.com, Email: [email protected]

Munir Brothers



Company Head Office

Munir Brothers

Mezzanine Floor, Saeed Plaza, Blue Area, F-6, Islamabad,

Pakistan.

Tel: (92-51)2877545, (92-51)2877345-7, 2829689, 2870793-5

Fax: (92-51)2870796

E-mail: [email protected]

Introduction

Munir Brothers established in 1987 as an IT solution provider has expanded its operations over the

past 24 years and enjoys the position of being one of the most reputed and ISO certified IT company

in Pakistan.

The company offers a wide array of products and services to the IT market in Pakistan, including in

third party soft-ware solutions, retail hard-ware products, high end hardware solutions, networking

solutions, support and maintenance, ISP commissioning and IT consultancy. MB also works as

Importer and General Order suppliers for various products.

Munir Brothers has had the privilege of being a partner, and representative in Pakistan, of several of

the leading names in the local & global IT industry.

Current partners are as mentioned below:

Munir Brothers



Genuine Intel Dealer

The intelligence inside your computer could very well be Intel. The company -- which holds about 80%

of the market share for microprocessors that go into desktop and notebook computers, and also into

computer servers -- is still #1 in semiconductors. Archrival AMD ate into Intel's market share for a

time, but the big guy fought back with faster processors and advanced manufacturing technology.

Intel also makes embedded semiconductors for the industrial, medical, and in-vehicle infotainment

markets. While most computer makers use Intel processors, PC giants Dell and Hewlett-Packard are

the company's largest customers. The Asia/Pacific region generates about twothirds of Intel's

revenues. We are the working as Genuine Intel Dealer

Authorized Partner

HP wants to be "it" when it comes to IT. Hewlett-Packard provides one of the tech world's most

comprehensive portfolios of hardware, software, and services. Its products include PCs, servers,

storage devices, printers, and networking equipment. The company's services unit provides IT and

business process outsourcing, application development and management, consulting, systems

integration, and other technology services. HP's software products include enterprise IT management,

information management, business intelligence, and carrier-grade communications applications. The

company markets to consumers, businesses, government agencies, and schools in more than 170

countries. We are working as authorized HP Partner.

Munir Brothers



Authorized Partner

For more than 26 years, Dell has played a critical role in transforming computing, enabling more

affordable and more pervasive access to technology around the world. The company's technology

solutions improve customers’ productivity, enhance their lives and meet their distinct needs.

Headquartered in Round Rock, Texas, Dell serves customers ranging from the world’s largest... and

most demanding businesses and public-sector organizations, to small and medium businesses, and

consumers worldwide. Recognized for its ability to provide customers personalized, built-to-order

technology through direct, online and retail channels, nearly 80 percent of Dell's $51 billion in revenue

last year was driven by enterprise products, services and solutions it delivers to businesses and

organizations. Dell's nearly 100,000 team members worldwide are deeply committed to corporate

responsibility. The company ranks among Working Mother Magazine's 100 Best

Companies and second among Newsweek's Greenest Companies in America.

At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that

meet customer challenges, Dell employs an open, standards-based approach to technology

innovation. Each year, Dell honors the outstanding inventors among its employees

Munir Brothers



Authorized Partner

Acer Incorporated is a Taiwan-based multinational computer technology and electronics corporation

that manufactures desktop and laptop PCs,personal digital assistants (PDAs), servers, storage devices,

displays, smartphones and peripherals. Acer provides e-business services for business, government,

education, and home users. Acer Group has its headquarters in Xizhi, New Taipei City.

Since the early 2000s Acer has streamlined its operations, spinning off all of its manufacturing

operations, which the company considered to be of low value. Acer has implemented a new channel

business model, shifting from being a manufacturer to a pure brand company that markets and

distributes its products, while leaving the actual production process in the hands of contract

manufacturers.

The company also owns the largest franchised computer retail chain in Taipei, Taiwan.

Authorized Partner

Microsoft is a veteran software company, best known for its Windows operating system and the

Microsoft Office suite of productivity software. Additionally, the company has ventured into

hardware with consumer products such as the Zune and Xbox. Microsoft has made a presence on the

Web with the MSN internet portal and Bing Search Engine.

Authorized Select Partner

Munir Brothers



American Power Conversion, incorporated in March 1981, was founded by three electronic power

engineers from the Massachusetts Institute of Technology. At the time, the research and development

efforts of these three men were focused on solar electricity. Over the next few years, government

funding and incentives in the solar arena began to dry up. In response, APC shifted its focus to power

protection, introducing its first UPS in 1984, the 750. The need for capital to support this growing

business was satisfied in July 1988 when APC became a publicly traded company

Authorized Partner

Fujitsu is a leading provider of IT-based business solutions for the global marketplace. With

approximately 186,000 employees supporting customers in 70 countries, Fujitsu combines a

worldwide corps of systems and services experts with highly reliable computing and communications

products and advanced microelectronics to deliver added value to customers. Headquartered in

Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.6 trillion yen (US$47 billion) for

the fiscal year ended March 31, 2009.

Authorized Partner

ASUSTeK Computer Incorporated is a multinational computer product manufacturer centered in

Taiwan. Its product range includes motherboards, laptops, servers and mobile phones. The company

Munir Brothers



also produces components for other manufacturers, including Apple Inc., Dell, Falcon Northwest and

Hewlett-Packard.

Sometimes identified by its brand name ASUS the company is listed on both the London Stock

Exchange (LSE: ASKD) and the Taiwan Stock Exchange (TWSE: 2357). As of 26 November 2009, 29.2%

of PCs sold in the previous 12 months worldwide came with an ASUS motherboard. The company's

2009 revenues reached US$21.2billion.

ASUS appears in Business Week’s "InfoTech 100" and "Asia’s Top 10 IT Companies" rankings. Wall

Street Journal Asia ranks it number one in quality and service, and it leads the IT Hardware category

of the 2008 Taiwan Top 10 Global Brands survey with a total brand value of US$1.324 billion.[4]

The Other Brands we deal with are:

Clientage

Munir Brothers



Based upon relationships built over the past more than two decades, the company currently boasts

of a large and varied client base, comprising mainly of Multinational Corporations, Aid Agencies,

Embassies, Educational Institutions, Government .Institutes, Hotels and Industries. The company’s

strategic alliances with international partners, its maintenance, consultancy and sales services, all

translate to a broad and diversified range of products and services that allow Munir Brothers to serve

as a one window solution provider for the Information Technology requirements of its. Clients

List of Clients:

• Acted Pakistan

• Action AID

• Air International Travel Services

• Ali Communication

• Askari Commercial Bank Ltd

• Canadian high Commission

• CDA

• Dawn Group of News Papers

• Dewan Salman

• Digital Processing Solutions

• Diya Tech

• Ed-Links International

• Elixir technologies

• Emerging Systems

• Fast Tech

• Fauji Foundation Bin Qasim Ltd

List of Clients:

Munir Brothers



• GHPL

• Goal Pakistan

• Greece Embassy

• H.M. Complex, Taxila

• Heavy Electrical Complex, Taxila

• Helping Hand Relief Development (HHRD), Islamabad

• Hyundai Sewan Motors

• IESCO

• International Labor Organization

• Islamabad Chamber of Commerce

• Islamabad Club, Islamabad

• IUCN

• Jaffer Brothers

• Lared Printing Press

• Leopard Courier Services

• Mercy Corps

• National Bank Of Pakistan

• National Construction Company

• National Highway Authority (NHA), Islamabad

• National Institute of Health

• National Rural Support Program (NRSP), Islamabad

• NIFT

• Oil & Gas Development Corporation Head Office, Islamabad

• Oil & Gas Investment

• OMV Pakistan

• OMV, Islamabad

• P.A.F. Rebuild Factory, Kamra

• Pak Gulf Construction Company

Munir Brothers



List of Clients:

• Pakistan Air Force Bases at Badaber, Kalabagh, Mianwali, Rafiqui, Faisal, Masroor,

Mushaf

• Plan Pakistan, Islamabad

• PMDC

• Premier oil holdings Pakistan

• Premier Sugar Mills Group

• PTDC

• Sardar Builders

• Siemens

• State Engineering Corporation, Islamabad

• Thailand Embassy

• UNDP

• UNESCO

• UNICEF

• US Embassy

• USAID

• Various foreign missions based in Islamabad

• Xfotech Solutions

Munir Brothers



Nationwide /Internationally Presence

Munir Brothers at present has approximately 250 people on its payroll, and locally it has branches in

Islamabad, Rawalpindi, Lahore, and Karachi, Internationally it has branches in Dubai, South Korea,

USA, Canada and Spain. Islamabad is the headquarters of the company.

History & Experience – Been There

Done That!

Having a history of more than 24 years proves the commitment the management to serve the various

industries with the best of the breed IT solutions and grow with the growing economy. We were there

when the IT industry was nascent and we are here when this industry has come a long way. Our

presence in almost all the key sector proves our rigorous efforts over the years.

The Technical Support and Maintenance Division provide a broad range of services to clients, including

IT consultancy and planning, networking and maintenance support. This division has been a mainstay

of the company from the beginning, and has contributed largely to MB’s reputation in the Pakistani

market as a company that provides quality support to its clientele.

The Hardware Solutions Divisions offer MB’s clients a wide array of products and systems to choose

from, meeting most IT related hardware needs of any customer.

Munir Brothers



Munir Brothers Support Services

A brief Introduction

MB Support Service an Overview

MB provides a broad range of services to its Clients, including IT consultancy, planning, networking

and maintenance support. This division has been a mainstay of the company from the

beginning, and has contributed largely to MB’s reputation in Pakistani market as a company that

provides quality support to its clientele.

MB’s Support Services, most aggressive Customer Support investments are directed toward the

development of customers & products. Comprehensive, remedial maintenance provide customer a

high level of assurance, comfort level and peace of mind.

MB’s support program delivers the advanced level of technical support services that deals with

technologies for all types of applications, desktop to high end servers & networks

Support Designed for your Business Needs

The MB support offers services in remote areas and direct access of technical experts to the clients.

There is a committed support specialist who can assist over the phone, round the clock 24/7. Whether

there is a critical IT operation or problem in hardware operations, MB’s support services help you

fulfill your service goals.

Munir Brothers



MB has built a reputation for rendering top quality services, and strives continually to maintain this

standard. With its well-informed, experienced and dedicated staff, MB is well-known and

reputable company. It is continuously working for prosperity of its business nationwide

Post Sale Support

With the development in techniques and methodologies, where large and more capable support

organization needs to be ready for deployment, MB’s Support Service satisfies this need.

The Customer Service & Support

Munir Brothers has experience in the multi-vendor environment. MB almost has 24 years of IT

experience to support its customers, in a mixed supplier environment. We have a wide variety of

Support Services to be offered to our installation based customers, Munir Brothers. Works closely

with the clients to meet their needs and to overcome hardware and software problems MB’s support

infrastructure is based on competent and highly trained and qualified engineers to diagnose hardware

or software related problems. MB’s offers following software/hardware support services round the

clock 24/7.

01. Contractual Maintenance Services

02. Time & Material Based Per Call Services

03. Customer Defined Priority Services

04. Network Design, Deployment and Commissioning Services 05. Warranty Services

Munir Brothers



Call logging

All critical or non critical system down problems can be logged in by the customer using the following

options:

01. Telephone to designated support Helpdesk

02. through Fax

03. Email to Helpdesk

Location: Islamabad

Helpdesk Phone: 051-281155

Helpdesk Email: [email protected]

Response Time

The response time is within 2-6 hours at the main cities of Pakistan

Munir Brothers



SUPPORT SERVICES OUTLINED

01. Warranty Support Services (On-Site & Carry in)

02. Post Sale Hardware Maintenance for higher end machines and Third Party

Maintenance Services (Third party Maintenance) Services

03. Operating System & Application Support Services

04. Network Design, Deployment and Commissioning Support Services (Design,

Implementation, Commissioning & Maintenance for Fiber, Copper and Wireless LAN)

05. Security Surveillance (Design, Implementation, Commissioning & Maintenance)

06. POS (Point of Sale) Support & Maintenance Services

07. Customer defined Priority (Customized Support Services)

08. Maintenance Contracts (Multiple Options)

09. Disaster Recovery Services

Munir Brothers



Support Infrastructure

Munir Brothers started its operations in 1987; MB at present has approximately 100 people on its

payroll, and branches in Karachi, Islamabad, Lahore and Rawalpindi. Based upon relationships built

over the past two decades, the company currently boasts of a large and varied client base, comprising

mainly of, Multinational Corporations, Aid Agencies, Embassies, Educational Institutions Government

Institutions, Hotels, and Industries. Each of the branch office is fully equipped with hardware

repair lab and competent team of certified engineers. The Branch network is integrated to share

all the hardware & software related support expertise. The following are some of the major support

services that MB is currently providing:

01. Hardware Support for PC to High end Servers

02. Installation, Deployment and maintenance of High end Cluster Solutions

04. Operation System support Services that includes, Solaris, JDS,

Windows, Netware, UNIX and Linux etc

Munir Brothers



Munir Brothers Nationwide Presence

Munir Brothers (Rawalpindi)

Shop # 2, Satellite Shopping Center, Rawalpindi, Pakistan

Tel: (92-51)4581517, Fax: (92-51)2870796 E-mail:

[email protected]

Munir Brothers (Karachi)

Suite # 414, Elahi Center, Regal Chowk, Preedy Street, Saddar, Karachi, Pakistan

Tel: 021–32760321-23


Munir Brothers (Dubai-UAE)

P.O Box 23900 Dubai (UAE), Office No. M2, Aljinahi Building, Khalid Bin Waleed Street, Bur Dubai

Tel: +9714-3554792, Fax: +9714-3554793, Mob: +97150-7956535


Munir Brothers



Munir Brothers (Barcelona- Spain)

RBI Pompev Fabrh 4354 Mollel-V Barcelona, Espana

Tel: (34)679143281


Munir Brothers (New York - USA)

2232 White Plains Road Bronx, NY, 10467, USA

Tel: 646-807-3680


Munir Brothers (South Korea)

266-8 Do-dang dong, kangnam-shijang Wonmi gu, Bucheon-city, Kyeonggi-do 420-808, South

Korea

Tel: 82-10301120786, Fax 82-326840786


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