MUZAK NEXTBOX

Meet the Muzak NextBoxSM - a revolutionary version of the standard coin-op jukebox. The Muzak NextBox comes pre-programmed with thousands of songs, eliminating the need for CDs and creating a more dynamic and engaging experience. Best of all, it significantly reduces ancillary costs associated with the old CD package and jukebox.

PRODUCT FEATURES

•Seamless music experience allowing NextBox selections to be inserted within your program without any song interruptions

•Program is dynamically generated using Muzak's Virtual Audio Architect software when user selections are not being made. Ensures continuous play, proper song mix and minimized repetition

•Allows customers to “touch your brand” by interfacing directly with the experience

•Muzak NextBox branded with your logo on the faceplate and your images and promotions in screen saver

•Hands-free content delivery (via satellite or network) on a regular rotation

•No CDs to purchase, insert or store

•Free for customers - eliminates costs associated with old coin- operated format

•Employee-proof - no access to content

• Digital music format allows superior content control including compressed volume levels for consistent sound

•Muzak selects and screens all selections for inappropriate content and lyrics. No B-side tracks or need to worry about the language or subject matter of other songs that might be on a CD

•Availability of promotional music and messaging with scheduling options

• Single point-of-contact. Muzak is directly responsible for system maintenance. No need for contact with the equipment manufacturer, no waiting for replacement parts, no maintenance expertise or repair tools required

•Significantly fewer moving parts (points of potential failure) compared to a standard CD jukebox. The only critical moving part is the system hard drive.

•Designed for multi-location accounts

800 331.3340www.muzak.com

800 331.3340www.muzak.com

MUZAK NEXTBOX

ENVIRONMENTAL OPERATION CONDITIONS & PHYSICAL SPECIFICATIONS

Use: Indoor

Altitude: -975' to 9,900'

Temperature Range: 5oC to 55oC

Relative Humidity: 8 to 90% non-condensing

Weight (without power supply): 355 pounds

Dimensions (H x W x D): 61.2” x 33” x 28.8”

Power (Supply Voltage): Input: 90-230 VAC, 50/60 Hz Output: +5V/3.5A

Power Consumption: <30 watts

Device Approval: FCC Class A

Power Supply Approvals: FCC, UL, CSA, VDE

File Size: <1MB per minute of audio

Update Size: Varies based upon number of music programs selected and program rotation.

Update Frequency: Monthly, Bi-monthly or Quarterly, depending upon program rotation.

File Type: Encrypted, MPEG 1, Layer II

File System: Proprietary

File Transfer: Pull methodology via public Internet

Protocols: FTP & HTTP

Ports: 25000 & 80, respectively

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M U Z A K N E X T B O X – Q U I C K S T A R T G U I D E

What it is Muzak NextBox is a partnership between Muzak and commercial NextBox manufacturer Rowe International. The existing Rowe Nostalgia NextBox has been modified to include a touch screen display, allowing the user to view and interface with Muzak’s music program. The NextBox operates in a free-play mode only. How it works One or more of Muzak’s standard Audio Architecture or custom music programs are loaded onto an Encompass CM hard drive. The NextBox display receives the song title and artist information from the Encompass CM and displays this in a sortable format for user selection. A user may search the song list in artist or title order to make a song selection. To protect the integrity of the Audio Architecture, the VAA software then inserts the selected song when it next fits into the program play clock. When no songs are selected the Encompass CM’s Virtual Audio Architect (VAA) software dynamically generates play lists, based upon play clocks and rules established by Muzak’s Audio Architects. The NextBox also includes a screen saver feature that cycles images after a predefined period of time. Touching the display automatically returns the user to the song list.

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Technical Features:

• Virtual Audio Architect used to dynamically generate program. • Titles can be sorted by artist or title. • Insertion of customer-selected titles into program if allowed by the client.

o Maximum number of insertions at a given time is programmable per client’s instructions. o Insertion list can be displayed or hidden per client’s instructions.

• Screen Saver with client’s brand images. Image rotation interval is programmable per client’s instructions.

• Informational balloon pop-ups. Pop-up time is programmable per client’s instructions. • Miscellaneous programmable timers

o Duration customer insertion list displays. o Duration informational balloon pop-up displays. o Duration customer selection message displays.

Required hardware

• Digital Nostalgia NextBox* • ENCOMPASS CM3 or ENCOMPASS CM1 (note: the Encompass CM is preloaded with all music

content for the client)* • Encompass Display Engine* • Audio amplifier • Speakers • Equipment shelf • Ethernet cross-over cable* • RCA Type Audio cable

*Included in NextBox package ENCOMPASS CM3 installations also require the following:

• .84M satellite antenna (if ENCOMPASS CM3 installation) • Coaxial RF cable (if ENCOMPASS CM3 installation)

NextBox setup

1. Remove the NextBox from the shipping carton, and place in the installation location. The NextBox includes rolling casters to allow for ease of movement. The casters may be removed, if so desired.

2. A pair of keys to unlock the NextBox may be found in a pouch attached to the rear panel. Remove the keys and unlock the faceplate door. The lock is located on the left side of the NextBox.

3. The Encompass CM and Encompass Display Engine, along with corresponding power supplies, will be mounted to the floor of the NextBox as shown in Figure 1, below. Confirm that the Encompass CM power supply is inserted into the power source on the right, labeled Unswitched Power, For Amplifier Use Only. This must be done to ensure that downloads occurring overnight are received by the Encompass CM. The amplifier, touch screen display and Encompass Display Engine should be powered by the mounted power strip connected to the Switched power source, on the left.

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Figure 1

4. Verify that the 9-Pin Serial and 15-Pin VGA connectors on the touch screen display cables are connected to the Encompass Display Engine.

5. Confirm that the Ethernet cross-over cable connects the Encompass Display Engine to the Encompass CM via the RJ-45 jacks on the rear of each.

6. Mount an equipment shelf to the NextBox back panel above the Encompass CM and Encompass Display Engine.

7. Place the amplifier on the equipment shelf. The amplifier power cord should be plugged into the power strip on the NextBox floor.

8. Use a standard RCA-type audio cable to connect Output 1 on the rear of the Encompass CM to the amplifier.

If the installation requires an ENCOMPASS CM3, rather than an ENCOMPASS CM1, perform steps 9 & 10, below. Otherwise, skip to step 11.

9. If the installation includes an ENCOMPASS CM3, rather than an ENCOMPASS CM1, attach the RF connector on the rear panel of the ENCOMPASS CM3 to the connector on the rear of the NextBox using a standard coaxial patch cable.

10. Run RG6 coaxial cable from the rear panel of the NextBox to the LNB on the .84M antenna. The antenna should be aligned to AMC-1, as it would on an Encompass LE install.

11. Apply power to the NextBox using the switch on the left-rear of the NextBox. The display and lights

should illuminate immediately. The Display Engine will begin a startup sequence. After approximately 30 seconds music will begin to play. Shortly thereafter the display will show song selections. Bubbles will begin to rise in the bubble tubes on the outside chassis after approximately 10 minutes.

12. Upon startup the Encompass Display Engine will output the following message to the display: Will

connect to ###.###.###.### in 15 seconds. To set the Encompass CM IP address, use the up button to scroll to Net Settings on the Encompass CM LCD display. Press enter to display the current address. To change the IP address, simultaneously press and hold the up and down buttons for two seconds. A cursor will begin blinking on the first digit of the address. Use the up and down buttons to set each digit to the number displayed in the “Will connect to ###.###.###.### in 15 seconds” message noted on the Jukebox CRT screen. If the address has less than three digits in any grouping, enter zeros as the missing digits. For example 10.144.28.3 is entered as 010.144.028.003 Press the enter button to move to the next digit. Upon completion, press the enter button to store the address in the Encompass CM memory. You will be returned to the main menu, displaying Net Settings.

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13. Press enter and then the up arrow to verify DHCP is set to No. If it is set to Yes, simultaneously press and hold the up and down buttons to toggle DHCP to No. Then press enter to return to the main menu.

14. Adjust the volume levels as necessary.

15. Call Muzak NOC at 800 327.6549 to verify remote control (if using an Encompass CM3) and

register the NextBox to receive content updates.

16. The NextBox door will lock automatically when closed.

FAQs Q: I have no display after powering the NextBox. A: Make sure the VGA cable is securely plugged into the video port on the display engine. Also make sure

the display engine is powered on.

Q: I hear a beeping sound coming from inside the NextBox. A: The CM3 beeps when the satellite signal is lost. Verify the RG6 coaxial cable is plugged into the back of

the NextBox and the internal jumper is connected to the Encompass CM3. Verify alignment of the satellite antenna. A line amp may be needed if the RG6 coaxial cable is too long.

Q: What are acceptable signal readings on the Encompass CM3? A: The EsNo must be at least 10.2 and the AGC must be at least 200. Q: I’m not getting my updates. A: Make sure the Encompass CM3 signal strength is good. If not, check antenna alignment, line amps, etc.

Also verify that the Encompass CM3 is plugged into the unswitched power plug. After verification, call NOC at 800 327.6549 and request a group beep.

Q: The touch screen doesn’t work. A: Verify the serial connector is securely plugged into the Serial A port on the display engine. If so, recycle

the NextBox power by using the rear power switch.

Troubleshooting • Should you encounter any problems, contact Muzak NOC at 800 327.6549 for assistance.

Maintenance

• Music updates will be automatically delivered via satellite to locations using Encompass CM3s. Sites with Encompass CM1s will receive updates via CD-ROM.

• The NextBox display may be cleaned with any standard window cleaner. • A wood furniture cleaner should be used to clean the NextBox cabinet.

NextBox FAQs Q: What is the NextBox? A: Muzak’s NextBox is a partnership between Muzak and commercial NextBox

manufacturer Rowe International. The existing Rowe Nostalgia NextBox has been modified to include a touch screen display, allowing the user to view and interface with Muzak’s music program. The NextBox operates in a free-play mode only.

Q: What is the VAA? A: Muzak Virtual Audio Architect is a proprietary software algorithm that utilizes dozens of

objective and subjective metadata tags assigned to each piece of audio (music or message). The metadata, combined with a program play clock and playback rules established by a Muzak Audio Architect, is used to dynamically generate a non-random but non-repetitive audio experience.

Q: Does the VAA allow me to daypart my music experience? A: Yes, music and messaging may be scheduled based upon the time of day, day of

week, month or year. Q: How many songs or hours of music are in an NextBox program? A: This varies from program to program. Chart-based programs tend to have fewer

songs than era based programs. Where applicable, each NextBox program is designed to emulate its satellite broadcast equivalent.

Q: May I add songs to the play list? A: Yes. A user may search the song list in artist or title order to make a song selection.

To protect the integrity of the Audio Architecture, the VAA software then inserts the selected song when it next fits into the program play clock.

Q: Does the NextBox support Muzak Voice services? A: Yes, Voice services may be integrated directly into a music program, or as a stand-

alone Voice program. Q: Does the NextBox support multiple audio zones? A: Yes, the NextBox will support up to four zones of distinct audio (music, voice or a

combination). Q: Will audio ads interrupt the music programming? A: The NextBox allows for messaging to be scheduled to play at a specific time or interval

and to either interrupt a song, play over a song or play upon the conclusion of a song. Q: How often is a program updated? A: Programs are updated on a rotation generally between 30 and 90 days. This allows for

chart-based programs to receive new content as it becomes available and for era-based programs to change out songs.

Q: Does the NextBox support dial-up Internet access? A: No. Depending on the delivery option, a broadband Internet connection or AMC1

satellite signal is required.

Q: How much bandwidth is required? A: No specific bit rate is necessary. Depending on the delivery option, an “always on”

broadband network connection (e.g., DSL or Cable) or constant satellite signal is required.

Q: Can Muzak “see” into my network or computers? A: No. The network option of NextBox is designed to operate from behind a firewall.

This allows you to maintain security while the NextBox initiates the socket connection necessary for updates to be downloaded. The satellite option of NextBox does not connect to the client’s network. Therefore, network security is not an issue.

Q: Are there any specific security settings that I may need to be aware of for the NextBox to operate properly. A: Perhaps. In most cases, the network option of NextBox will operate in a plug-and-play

mode. However, if your firewall is significantly locked down, you may be required to allow the NextBox to contact a Muzak server address via FTP protocol on Port 25000. The satellite option of NextBox does not connect to the client’s network. Updates are delivered by a satellite data stream.

Q: How long do updates take to download? A: Download times vary based upon the number of song files updated and available

bandwidth? A standard music program update is generally in the 150-200 MB range per rotation.

Q: How often does the network option of NextBox connect to Muzak for updates? A: The NextBox is programmed to connect to the Muzak server upon power-up and then

at least once each day. Q: What if my NextBox loses power during an update? A: The network option of NextBox is programmed to reconnect to the Muzak server upon

power-up and will resume its download where last left off. The satellite option of NextBox receives a redundant upload within 48 hours of the initial upload (outage or not).

Q: How do I interface with NextBox? A: The NextBox is equipped with a touch screen interface which allows the client to sort

the play list by artist or title, insert audio tracks and view the pending list of inserted audio tracks.

Q: Does the NextBox support graphic images? A: Yes. The NextBox includes a screen saver feature that cycles images after a predefined

period of time. Touching the display automatically returns the user to the song list.