mwug - ondemand case study fall 2010.pptfull service professional services firm 12th largest cpa and...
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MWUG Conference OnDemand Implementation – BWI Case Study September 26, 2010
Background
Beijing West Industries (BWI) acquired the Brake and Suspension business of Delphi Automotive in the fall of p p2009
BWI is a joint venture of
China’s Capital Steel Corp51%
Beijing Municipal Gov’t – 25%
Temp Group24%
BWI had little experience in automotive supply
BWI engaged Plante & Moran to assist with the planning project management and transition of IT planning, project management, and transition of IT systems for the day BWI took ownership of the business
Plante & Moran at a Glance
QAD Implementation Partner
Consultants with hands on expertise in ERP, IT Philosophy & FocusStrengthened by global reach
infrastructure, automotive manufacturing process, and global project management
Experience with successful divestiture t iti transitions
Independent from hardware and software
Full service professional services firm 12th largest CPA and business advisory fi i th U it d St t
Financial
Operations
Technology
firm in the United States
Global Offices in the US, China, India, and Mexico, with alliances in 72 countries
Founded in 1924 Strategy
People
Transactions
Founded in 1924 More than 1,600 staff members
Recognized by FORTUNE magazine for 12 consecutive years as one of the nation’s “100 Best Companies to Work For”
Team IntroductionPlante & Moran
Karl ZagerO ll IT T iti L d
Doug HockenbrochtERP L dOverall IT Transition Lead ERP Lead
Monti PiccioniERP Consultant
BWI
Tim RocheleauBWI IT Director for Global Brake and Suspension
BWI acquired a business with 14 global sites
Brighton, USA (2)Luton, UK
Krosno Poland
Krakow, Poland
Dayton, USA Kettering USA Paris, France
Krosno, PolandTokyo, Japan
Shanghai, China (3)
BWI HQBeijing, China
Los Pinos, Mex (2)g ( )
Nodia, India
Manufacturingg
Tech Center
Quick Implementation Case
Problem:
f h l d d l d Part of the acquisition included a plant in NoidaIndia
The site o ld be shared therefore Delphi as The site would be shared, therefore Delphi was retaining the existing ERP solution, server room, network infrastructure, and all IT equipment, q p
Delphi was to perform contract manufacturing for BWI for a limited time
The solution needed to be implemented in 60 days
The Capex and Opex investment had to be p pminimal
Noida Site Operations
Suspension operations for a single customer
Low volume low cost product
Delphi to provide contract manufacturing
10 Employees transferring to BWI
BWI responsible for sales receiving BWI responsible for sales, receiving, shipping, procurement, engineering, transportation quality and financetransportation, quality, and finance
Customer has dedicated portal for labels and EDIEDI
Determine The Scope and Gaps
S tSystems
Staff
Normal Process – Too Slow
Assemble the team
Indentify solutions
Solicit quotes for solutions
Negotiate contractsteam solutions
neededfor solutions and implementers
contracts
11 22 33 44 55 66 77 88
Determine Establish
11 22 33 44 55 66 77 88
business requirements
budget and timeline
Select solutions
Implement solutions
Compress Time line and Activities
Start many activities up front
Li Line up resources
Early budget and funding pre-approval
Shorten selections with pre-qualification and negotiated proposal
Large team – Frequent communications
Timeline
Bus. Process FlowAssemble Team
Budget / Time Line
Easy On-Board Customizations Static DataSelectionQualify
Train/Test Go Live
ERP Solution
EvaluateNegotiate
Selection ImplementationAssess Infrastructure
PermitsRegulation
Rigorous Project Management
Budget Developed and Approved
0Assumptions 0 to 99 apply to all Phase 1 July '09 ‐ Oct '09 Transition Period Oct '09 ‐ Sep '10
Recurring Transition Costs
Recurring Costs Expended during the transition TSA Period Fixed
TSA Period Recurring Transition Costs
TSA Period Monthly
Recurring CostsLine # Item Fixed Costs
Transition Costs Annualized
the transition Period
TSA Period Fixed Transition Costs
Transition Costs Annualized
Recurring Costs Per Month
1000End User Support $ ‐ $ ‐ $ ‐ $ ‐ $ ‐ $ ‐
2000Hosting Services $ ‐ $ ‐ $ ‐ $ ‐ $ ‐ $ ‐
3000General Applications $ ‐ $ ‐ $ ‐ $ ‐ $ ‐ $ ‐
4000Business Systems $ ‐ $ ‐ $ ‐ $ ‐ $ ‐ $ ‐
5000Engineering Applications $ ‐ $ ‐ $ ‐ $ ‐ $ ‐ $ ‐
6000Network/Telecommunications $ ‐ $ ‐ $ ‐ $ ‐ $ ‐ $ ‐
7000TSA Expenses $ ‐ $ ‐ $ ‐ $ ‐ $ ‐ $ ‐
8000Chi P A $ $ $ $ $ $8000China Partner Agreement $ ‐ $ ‐ $ ‐ $ ‐ $ ‐ $ ‐
9000Staff / Consultants $ ‐ $ ‐ $ ‐ $ ‐ $ ‐ $ ‐
Total $ ‐ $ ‐ $ ‐ $ ‐ $ ‐ $ ‐
Total $ Total $Total $ ‐ Total $ ‐
Characteristics of ERP System
Hosted solution – Already operating
bl f d d h Accessible from India, US, and China
Easy import of existing QAD data
Predefined automotive business process
Support for contract manufacturing Support for contract manufacturing
Minimally in English and Mandarin
l Minimal CapEx
Business Process
Infrastructure Assessment
New infrastructure is needed
T di i l l d li i Traditional leased lines are not an option
Plant floor connection is needed
Phone system needed
PCs needed PCs needed
Printers needed
Unique Challenges - Solutions
Challenge SolutionNo infrastructure for Hotel with wireless air router and configuration, load, and training laptopsUnreliable building infrastructure (QAD also required fast Internet to the US)
Wireless carrier service with peering points in the US
to the US)Board approval process forpurchasing solutions is taking significant time
Prepare Board in advance and obtain preapproval for budgeted amountsignificant time amount
No direct interface to Delphi systems
FTP server to transfer files using scripts
Could not get equipment in Equipment magically appeared on Could not get equipment in without permit
Equipment magically appeared on site one morning
Communication connection was delayed
Aggressive project managementdelayed
Results
The IT systems were ready on time, even though other acquisition issues required a 30 though other acquisition issues required a 30 day delay
Users were able to use the system with no Users were able to use the system with no issues
l d h h b d Implemented cost was within the site budget
Lessons Learned
Identify and start early on long lead time tasks
S i h l i Start with a gap analysis
Shorten processes such as selection when solutions are limited
Get budgets developed and preapproved
Identify potential issues and have alternative solutions
Get people from all aspects of the business involved in initial planninginvolved in initial planning
Start with a gap analysis
Plante Moran & QAD Meeting your Business Needsg y
FinancialB k t d Fi i l
Strategy Bankruptcy and Financial
Turnaround/Restructuring Debt Restructuring Due Diligence Financial Support Services Litigation Support
gy Global Sourcing Global Strategy Strategic Planning/Assessment
People Litigation Support
Operations Program and Launch Management Quality Systems Supplier Management and
Employee Benefits Assessments & Consulting
Employee Benefit Plan Audits Leadership Mentoring Organizational Development
P f M t Supplier Management and Development
Transportation Cost Reductions
Technology Enterprise Resource Planning
Performance Management Personnel Assessments Succession Planning
Transactions Acquisitions Services Enterprise Resource Planning
System Implementation Technology Assessment/Planning Technology Selection Contract Negotiations Security Assurance
Acquisitions Services Divestitures Post-Merger Integration Refinancing/Capital Raising Valuation
y Web Development
Questions