mx-pex1 model mx-pex2 - diagramas dediagramas.diagramasde.com/otros/serviceguide.pdf ·...

SERVICE MANUAL

Parts marked with " " are important for maintaining the safety of the set. Be sure to replace these parts withspecified ones for maintaining the safety and performance of the set.

This document has been published to be usedfor after sales service only.The contents are subject to change without notice.

SHARP CORPORATION

CODE: 00ZMXPEX2/S1E

DIGITAL FULL COLOR MULTIFUNCTIONAL SYSTEM OPTION

PRINT CONTROLLER UNIT

MODEL

MX-PEX1MX-PEX2

© 2006 Electronics for Imaging, Inc. Part Number 45059159

This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (“EFI”), except as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a commitment on the part of EFI. The documentation is further covered by “Legal Notices” distributed with this product, which can be found on the User Documentation CD. The documentation may be provided in conjunction with EFI Software (“Software”) and any other EFI product described in the documentation. The Software is furnished under license and may only be used or copied in accordance with the terms of the Software License Agreement, which can be found in the “Legal Notices” distributed with this product.

Contents

Overview

1

Scope of this guide

2

Tools needed 2

Precautions

3

Accessing the Fiery X3eTY2

6

Checking connections

10

Removing and replacing Fiery X3eTY2 components

12

Interface board 13

Dual in-line memory module (DIMM) 16

Battery 18

Motherboard 19

Service board 22

CPU cooling assembly 24

CPU 29

Exhaust fan 32

Power supply 33

Hard disk drive 37

Restoring functionality after service

42

Printing Fiery X3eTY2 pages 46

Verifying connection to the network 48

Fiery X3eTY2 system software

50

System software installation reminders 50

Installing system software over the network port 51

Installing system software using a USB flash drive 57

Specifications

64

Hardware features 64

Networking and connectivity 64

User software 64

Safety and emissions compliance 64

The troubleshooting process

65

Where problems occur 66

Before you go to the customer site

67

Preliminary on-site checkout

68

Checking external connections 68

Checking internal connections 68

Inspecting the system 69

Error codes and conditions

72

Clearing the CMOS and power-up settings

89

Index

1

Overview

Overview

The Fiery Print Controller MX-PEX1/MX-PEX2 adds computer connectivity and highly efficient PostScript and PCL printing capacity into Sharp MX-7000/6200/5500/4500/3500 series copiers and printers. This service guide describes how to remove or replace Fiery Print Controller MX-PEX1/MX-PEX2 components and how to reinstall system software.

N

OTE

:

The term “Fiery X3eTY2” is used in this manual to refer to the Fiery Print Controller MX-PEX1/MX-PEX2. The term “MFP” (multifunctional peripheral) is used to refer to any Sharp MX-7000/6200/5500/4500/3500 series copier or printer.

Generally, the Fiery X3eTY2 does not require regular maintenance. The Fiery X3eTY2 is shipped with all necessary software installed. Use the procedures in this guide to inspect, remove, reseat, or replace major hardware components and to reinstall system software. Replacement parts for the Fiery X3eTY2 are available from your authorized service support center. You must reinstall system software if you replace the hard disk drive (HDD) or update the system software. You can also reinstall system software as a way to troubleshoot the system.

F

IGURE

A

Printing system

Networked computers or workstations

MFP withFiery X3eTY2 installed

2

Scope of this guide

Scope of this guide

This guide does not describe how to install the Fiery X3eTY2 controller onto the MFP or how to troubleshoot or service the MFP. For detailed information about components inside the MFP, see the documentation provided by the MFP manufacturer.

Tools needed

To install or service the Fiery X3eTY2, bring the following tools and parts to the customer site:

• ESD wrist grounding strap and antistatic mat

• #1 and #2 Phillips head screwdrivers (non-magnetic)

• Small flat-blade screwdriver

• Needlenose pliers (to straighten bent pins)

• Windows XP or 2000 computerFor additional system requirements, see page 51.

Bring this guide, documentation for any optional service kits you are installing, and any technical notes for the Fiery X3eTY2 to the customer site.

3

Precautions

Precautions

Always observe the following general precautions when servicing the Fiery X3eTY2:

1. Report any shipping damage.

If there is any evidence of shipping or handling damage to packing boxes or their contents, save the damaged boxes and parts, call the shipper immediately to file a claim, and notify your authorized service/support center.

2. Never alter an existing network without permission.

The Fiery X3eTY2 is probably connected to an existing Local Area Network (LAN) based on Ethernet hardware. The network is the link between the customer’s computer, existing laser printers, and other prepress equipment. Never disturb the LAN by breaking or making a network connection, altering termination, installing or removing networking hardware or software, or shutting down networked devices without the knowledge and express permission of the network administrator.

3. Never assign an IP address in Network Setup.

Only the network administrator should assign an IP address on a network device. Entering an incorrect IP address to the Fiery X3eTY2 can cause unpredictable errors on any or all devices.

4. Follow standard ESD (electrostatic discharge) precautions while working on the internal components of the Fiery X3eTY2.

Static electricity is always a concern when servicing electronic devices. It is highly unlikely that the area around the Fiery X3eTY2 is static-free. Carpeting, leather-soled shoes, synthetic clothing fibers, silks, and plastics may generate a static charge of more than 10,000 volts. Static discharge is capable of destroying the circuits etched in silicon microchips, or dramatically shortening their life span. By observing standard precautions, you can avoid extra service calls and save the cost of a new board.

When possible, work on a ground-connected antistatic mat. Wear an antistatic wristband, grounded at the same place as the antistatic mat. If that is not possible:

• Attach a grounding strap to your wrist. Attach the other end to a good ground.

• After removing an electronic component, place it into an antistatic bag immediately. Do not walk across a carpet or vinyl floor while carrying an unprotected board.

• Leave new electronic components inside their antistatic bags until you are ready to install them.

• When you unpack the electronic components, touch a metal area of the Fiery X3eTY2 to discharge the static on your body. Place the components on a grounded antistatic surface, component-side up.

5. Avoid flexing a printed circuit board, and handle it by opposing edges (not corners) only.

6. Never set a cup of coffee—or any liquid—on or near any components or the MFP.

4

Precautions

Power Supply Cord Notice

CAUTION:

The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is located/installed near the equipment and is easily accessible.

ACHTUNG:

Der Netzstecker dient zur sicheren Trennung des Gerätes von der Stromversorgung. Stellen Sie sicher, dass sich die Steckdose in unmittelbarer Nähe des Gerätes befindet und leicht zugänglich ist.

ATTENTION :

Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de courant doit être située ou installée à proximité du matériel et être facilement accessible.

Lithium Battery Notice

CAUTION:

Danger of explosion if battery is replaced with incorrect type. Replace only with the same type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

ACHTUNG:

Es besteht Explosionsgefahr, wenn die Batterien durch einen falschen Batterientyp ersetzt werden. Ersetzen Sie sie deshalb nur durch denselben, vom Hersteller empfohlenen Typ. Entsorgen Sie leere Batterien entsprechend den Anweisungen des Herstellers.

ATTENTION :

IIl y a danger d’explosion en cas de remplacement avec le mauvais type de batterie. Remplacer uniquement avec une batterie du même type recommandé par le constructeur. Les batteries usagées doivent être jetées conformément aux instructions du fabricant.

Short Circuit Protection

WARNING:

This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).

WARNUNG:

Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom, 10 A (bzw. in den USA 120 V Wechselstrom, 15 A) an den Phasenleitern (allen stromführenden Leitern) verwendet wird.

ATTENTION :

La protection contre les courts-circuits (surtension) du produit est assurée par l’installation électrique du local où il est installé. S’assurer qu’un fusible ou un disjoncteur inférieur ou égal à 120 V CA, 15 A aux Etats-Unis (240 V CA, 10 A dans les autres pays) est utilisé pour les conducteurs de phase (conducteurs de courant).

5

Precautions

F

IGURE

B

Fiery X3eTY2 exploded view

i

Key

1. Cover

2. CPU clamp

3. CPU fan

4. CPU heatsink

5. DIMM

6. CPU

7. Battery

8. Motherboard

9. Interface board

10. Service board cable

11. HDD SATA data cable

12. Power supply

13. HDD bracket

14. HDD (hard disk drive)

15. Exhaust fan

16. Service board

17. Pan

NOTE: The CPU cooling assembly shown here may differ from the cooling assembly installed in your system. For more information, see page 24.

4

1

8

10

9

5

2

3

7

11

1213

14

15 16 6

17

6



To service the Fiery X3eTY2, you must perform the following tasks:

• Shut down the Fiery X3eTY2; power off both the Fiery X3eTY2 and the MFP.

• Remove the Fiery X3eTY2 from the MFP.

• Open the Fiery X3eTY2.

T

O

SHUT

DOWN

THE

F

IERY

X3

E

TY2

CAUTION:

Before you touch any parts inside the Fiery X3eTY2, make sure to wear an ESD grounding wrist strap and follow all ESD safety precautions.

1. Complete the steps listed below for your MFP model:

F

IGURE

C

Fiery Settings screen

MX-7000/6200/5500 MX-4500/3500

• Press the Copy tab on the MFP touch panel.

• Press the Fiery icon at the bottom of the touch panel.

• Press Fiery Settings.

The Fiery Settings screen appears.

• Press the System Settings button on the MFP.

• On the touch panel, press Admin Password and then press Password.

• On the touch panel, use the keyboard to enter the administrator password for the MFP. Press OK and then press OK again at the next screen.

This password is not the same as the administrator password for the Fiery X3eTY2.

• At the System Settings screen, use the arrows to scroll to Printer Settings and press Printer Settings.



Server NameIdle

##### MB x.xInfo

Line selection buttons

Up button

Down button

Menu button

7


2. Make sure that the Fiery Settings screen reads Idle.

If Printing, Processing, or RIPping appears, the Fiery X3eTY2 is processing a job, and you must wait until the system finishes and reaches Idle state.

3. Press the menu button to display the Functions menu.

4. Use the down button to scroll to Shut Down. Use the line selection button to select Shut Down.

The Shut Down menu appears with the following options:

• Restart Server: Resets the Fiery X3eTY2 server software without resetting the underlying operating system.

• Shut Down System: Shuts down the Fiery X3eTY2 properly so that you can safely power off the Fiery X3eTY2.

• Reboot System: Resets both the Fiery X3eTY2 and the underlying operating system, and then reboots the Fiery X3eTY2.

5. Use the line selection button to select Shut Down System.

6. When a message appears prompting you to check the controller power switch or power off the controller, press OK.

7. Move the power switch on the Fiery X3eTY2 to the Off (O) position (see Figure D).

F

IGURE

D

Fiery X3eTY2 power panel

8. Power off the MFP using the secondary power switch on the Control Panel, and then the main power switch inside the front compartment.

N

OTE

:

If you are recycling power, wait at least five seconds before powering back on.

Service switches(may be covered)

Power switch

LED display(may be covered)

Power connector

8


T

O

ACCESS

AND

OPEN

THE

F

IERY

X3

E

TY2

1. Remove all external cables that are connected to the Fiery X3eTY2.

2. Loosen the two upper mounting screws that secure the Fiery X3eTY2 to the back of the MFP (see Figure E).

Loosen, but do not remove, the upper mounting screws.

3. Remove the two lower mounting screws that secure the Fiery X3eTY2 to the MFP.

4. Lift up to release the Fiery X3eTY2 from the upper mounting screws. Remove the Fiery X3eTY2 from the MFP.

F

IGURE

E

Removing the Fiery X3eTY2 from the MFP

Lift Fiery X3eTY2 to clear upper mounting screws.

Upper mounting screw(1 of 2)

Lower mounting screw(1 of 2)

Slotted hole (1 of 2)

NOTE: The exact mounting location of the Fiery X3eTY2

on the MFP may differ from

that shown in this figure.

9


5. Place the Fiery X3eTY2 on a flat surface.

6. Remove the eight screws that secure the cover to the Fiery X3eTY2 pan (see Figure F).

Set aside the screws so that you can replace them later.

7. Lift the cover away from the pan, and set aside the cover.

F

IGURE

F

Opening the Fiery X3eTY2

The Fiery X3eTY2 is now ready for inspection and service.

Screw (1 of 8)

Pan

Cover

10



The most common causes of problems are faulty and loose connections. Before you conclude that any internal component has failed, remove, inspect, and reseat all appropriate connections, and then verify that the problem still occurs.

Before you touch any parts inside the Fiery X3eTY2, attach a grounding wrist strap. Touching the metal pan also discharges static electricity.

T

O

CHECK

CABLE

CONNECTIONS

1. Access and open the Fiery X3eTY2 (see page 8).

2. Place the Fiery X3eTY2 on a flat surface so that internal components are facing up.

3. Verify that the battery is properly installed (see page 18).

4. Inspect the HDD data cable to make sure it is intact.

Faulty data cables are easily overlooked. Check the contact point between the cable and the connector to ensure that they have not separated. If a data cable is suspect, substitute it with a tested cable.

5. Check the cables of the exhaust fan and the CPU fan.

Make sure that the cables are intact.

6. Check the service board cable.

Make sure that the cable is intact and properly connected to the service board and the motherboard. For more information, see page 23.

7. Verify that the internal power cables are intact and properly connected to the power supply, HDD, motherboard, and Fiery X3eTY2 power switch.

Make sure that the black and white wires are properly connected to the correct leads on the Fiery X3eTY2 power switch. For more information, see Figure S on page 35.

The following diagram illustrates the internal cable connections between hardware components.

11


F

IGURE

G

Connections in the Fiery X3eTY2

Cable key From To

1. Service board cable Connector on service board J2 connector on motherboard

2. CPU fan cable CPU fan FAN1 connector on motherboard

3. Power supply cable Power supply a. 4-pin (2x2) connector—Motherboardb. 20-pin (2x10) connector—Motherboardc. SATA power connector—HDDd. 4 lead—Power switch: black wire to lower lead for

OFF; white wire to lower lead for ON(For details, see page 35.)

4. HDD data cable HDD data connector SATA1 on motherboard

5. Exhaust fan cable Exhaust fan FAN3 connector on motherboard

HDD

1

3a

5

2

Power supply

Fan

3b

3c

3d4

Motherboard

12



Before you replace costly components, verify the connections between the MFP and the Fiery X3eTY2. Also, verify the connections of each replaceable Fiery X3eTY2 component. For more information about troubleshooting, see page 65.

The following sections describe how to remove and install replaceable parts on the Fiery X3eTY2:

• Interface board

• DIMM

• Battery

• Motherboard

• Service board

• CPU cooling assembly

• CPU

• Chassis fan

• Power supply

• Hard disk drive (HDD)

For information about replacing other components, see the MFP manufacturer’s service documentation.

C

AUTION

:

Wear an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions while performing the following procedures.

13


Interface board

The interface board is installed in the PCI1 connector on the motherboard, and is used to process image data from the Fiery X3eTY2 to the MFP. Use the following procedures to remove and replace the interface board.

T

O

REMOVE

THE

INTERFACE

BOARD

1. Access and open the Fiery X3eTY2, as described on page 6.

2. Remove the two mounting screws that secure the interface board to the side of the Fiery X3eTY2 pan. Then remove the screw that secures the interface board to the board guide (see Figure H).


FIGURE H Removing the interface board

3. Remove the interface board from its connector on the motherboard.

Grasp the board at the front and back edge and gently pull the board straight out of its connector on the motherboard. Make sure that the interface connector clears the cutout in the pan.

Place the board on an antistatic surface.

Mounting screws

Interface boardBoard guide

and screw

14


TO PREPARE A REPLACEMENT INTERFACE BOARD

If you are replacing the interface board with a new one, you must transfer the security chip from the old board to the new board. If you fail to transfer the security chip before installing the new MFP interface board, the Fiery X3eTY2 will lose optional software features such as Secure Erase, as well as any third-party fonts installed by the customer.

1. Use a PROM extractor to remove the security chip from socket U2 on the old interface board (see Figure I).

FIGURE I Detail of interface board (component side)

2. Inspect the security chip and carefully straighten any bent pins with needlenose pliers.

Interface connector To PCI1 on motherboard

Security chip (U2)Mounting bracket

15


3. Unpack the replacement interface board, and install the security chip in socket U2 on the new board.

NOTE: Be sure to align the small notch in the security chip with the notch in the outline that appears inside socket U2 (see Figure J). If you install the security chip incorrectly, you may corrupt the security chip and/or the interface board.

FIGURE J Aligning the security chip

Proceed to “To replace the interface board”.

U2Security chip

Align notches

16


TO REPLACE THE INTERFACE BOARD

NOTE: If you are replacing the old MFP interface board with a new board, make sure that you have transferred the security chip and installed the mounting bracket as described in “To prepare a replacement interface board” on page 14.

1. Carefully lower the interface board into the pan.

Fit the board’s interface connector through the cutout in the Fiery X3eTY2 pan.

2. Firmly seat the interface board in connector PCI1 on the motherboard.

The component side of the board should face away from the CPU cooling assembly. The interface board connector is keyed to fit only one way.

3. Replace the two mounting screws that you removed earlier.

Insert the mounting screws through the Fiery X3eTY2 pan and into the holes on the board mounting bracket (see Figure H on page 13). Tighten the screws completely to secure the board to the pan.

4. Reassemble the Fiery X3eTY2 and verify its functionality (see page 42).

Dual in-line memory module (DIMM)Each dual in-line memory module (DIMM) is held in place by levers at each end of the DIMM socket. The motherboard contains two DIMM sockets (DIMM1 and DIMM2).

The standard configuration is 256MB installed in socket DIMM2.

When installing DIMMs of different capacities, install the lower-capacity DIMM in socket DIMM2.

Approved DIMMs are available from your authorized service support center.

17


TO REPLACE OR UPGRADE A DIMM


2. To release a DIMM, push outward on the levers on each side of the DIMM.

FIGURE K Releasing a DIMM

3. Lift the DIMM straight out of the socket.

4. To replace a DIMM, position the DIMM in the socket and press the DIMM straight down into the socket so the levers lock the DIMM into place.

NOTE: DIMMs fit in the socket only one way. The notch on the bottom of each DIMM should line up with the notch in the socket.

Make sure that the levers close securely around the ends of the DIMM and each DIMM is fully seated in its socket.

NOTE: For a single-DIMM configuration, you must install the DIMM in socket DIMM2. Installing the single DIMM in socket DIMM1 is incorrect and can cause problems with system performance.


6. To verify memory capacity, print a Configuration page to check the amount of memory recorded.

Due to CPU overhead, the Configuration page may show slightly less memory than the DIMM capacity.

Lever

DIMM

Lever

Socket notch

18


BatteryThe battery is located at BT1 on the motherboard. When replacing the battery, be sure to use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent).

CAUTION: There is danger of explosion if the battery is replaced with the incorrect type. Replace only with the same type recommended by the manufacturer.

BATTERY DISPOSAL: This product contains a lithium primary (manganese dioxide) memory back-up battery that must be disposed of properly. Remove the battery from the product and contact your local environmental agencies for information on recycling and disposal options.

TRAITEMENT DES PILES USAGÉES : Ce produit contient une pile de sauvegarde de memoire lithium primaire (dioxyde de manganese) qui doit être traitée correctement. Enlevez la pile du produit et prenez contact avec votre agence environnementale locale pour des informations sur les méthodes de recyclage et de traitement.

TO REPLACE THE BATTERY

1. Access and open the Fiery X3eTY2 as described on page 8.

2. Remove the interface board (see page 13).

Removing the interface board allows you to safely access the battery on the motherboard.

3. Locate the battery on the motherboard. Carefully bend the clip that holds the battery.

Use caution when bending the clip; excessive force could cause the clip to lose tension.

FIGURE L Fiery X3eTY2 battery

4. Pull the battery from its socket and release the clip.

5. Insert the new battery.

Slide the battery into the socket under the clip, with the positive (+) side facing out of the socket. Make sure the clip holds the battery securely in the socket.

6. Reinstall the interface board (see page 16).

7. Reassemble the Fiery X3eTY2 and verify functionality (see page 42).

8. Configure the time and date in Setup.

Clip

Battery

Socket

+

19


MotherboardUse the following procedures to remove and replace the Fiery X3eTY2 motherboard.

This section has the following topics:

• “To remove the motherboard”

• “To replace the motherboard” on page 21

TO REMOVE THE MOTHERBOARD


2. Remove the interface board from the motherboard (see page 13).

Place the removed board on an antistatic surface.

3. Remove the following cables attached to the motherboard:

• Exhaust fan cable

• HDD data cable (including the grounding wire)

• 4-pin power cable


• Service board cable

For the locations of each connector on the motherboard, see Figure G on page 11.

20


4. Remove the five mounting screws that secure the motherboard to the base of the chassis pan.

5. Lift the edge of the motherboard opposite the connector panel to release the motherboard from the pan. Gently slide the motherboard out of the pan, and place the motherboard on a flat, anti-static surface.

Make sure the connectors on the motherboard clear the cutouts in the connector panel as you remove the board. Avoid handling contacts or using excessive force.

FIGURE M Removing the motherboard from the pan

6. If you are replacing the motherboard with a new motherboard, remove the following from the old motherboard:

• DIMM(s) (see page 16)

• CPU (see page 29)

Lift up edge of motherboard and remove from pan.

Make sure motherboard connectors clear cutouts in the connector panel.

21


TO REPLACE THE MOTHERBOARD

1. If you are installing a new motherboard, install the DIMM(s) and CPU from the old motherboard onto the new motherboard. For DIMM(s), see page 17; for the CPU, see page 31.

Place the motherboard on an antistatic surface with some padding.

Do not transfer the BIOS chip from the old motherboard onto the new motherboard. Doing so can cause the system to shut down due to incompatibility issues.

2. Angle the motherboard so that the connectors on the motherboard fit into the cutouts in the connector panel of the chassis pan, and gently slide the motherboard into the pan (see Figure M on page 20).

3. Align the mounting holes on the motherboard with the screw holes located in the base of the pan.

4. Insert the five motherboard mounting screws that attach the motherboard to the pan.

Partially tighten each screw before completing tightening any one screw. Do not overtighten the screws; doing so could damage traces on the motherboard.

5. Replace the following cables attached to the motherboard:

• Service board cable (J2)



• HDD data cable (SATA1)

• Grounding wire for HDD data cable

Attach the grounding wire to a grounding point in the chassis, such as a metal screw.

• Exhaust fan cable (FAN3)

For the locations of each connector on the motherboard, see Figure G on page 11.

6. Replace the interface board to connector PCI1 on the motherboard (see page 16).


22


Service boardThe service board contains the LED display and service switches.

This section includes the following topics:

• “To remove the service board”

• “To replace the service board” on page 23

TO REMOVE THE SERVICE BOARD


2. Remove the service board cable from its connector on the motherboard.

3. Remove the four screws that secure the service board to the side of the pan, and remove the board from the pan (see Figure N).

FIGURE N Removing/replacing the service board

Service board Screw (1 of 4)

23


TO REPLACE THE SERVICE BOARD

1. If you are replacing the old service board with a new one, unpack the new board and cable. Connect the new service board cable to the connector on the new service board.

The cable is keyed to fit in the connector only one way.

NOTE: Use the new cable from the board replacement kit. Installing the old cable on a new service board may cause the new service board to fail.

2. Position the service board inside the pan, fitting the LED display and service switches through the cutouts in the side of the pan (see Figure N on page 22).

3. Secure the service board to the pan using the four screws that you removed earlier.

4. Connect the free end of the service board cable to the J2 on the motherboard:

The cable is keyed to fit in the connector only one way.

5. Make sure that the service switches are set to OFF position (both switches are away from “ON”).


24


CPU cooling assemblyThe CPU cooling assembly dissipates heat generated by the CPU. There are two different types of cooling assemblies that may be installed in the Fiery X3eTY2. To determine the cooling assembly type used in your system, refer to Figure O.


• “To remove the CPU cooling assembly”

• “To replace the CPU cooling assembly”

FIGURE O Cooling assembly types

TO REMOVE THE CPU COOLING ASSEMBLY


2. Remove the 4-pin power cable from the motherboard.

3. Remove the CPU fan cable from motherboard connector FAN1.

4. Remove the CPU cooling assembly:

• For the Type A cooling assembly, see page 25.

• For the Type B cooling assembly, see page 26.

The cooling assembly and the CPU may be very hot. Allow the components to cool before you attempt to remove them.

Clamp

CPU fan

Heatsink

Heatsink clips

CPU fan

Heatsink

Type A Type B

25


Several motherboard components are very close to the cooling assembly. Take care not to damage these components when removing or replacing the cooling assembly.

Type A:

• Move the levers on the clamp to the open position (spine up).

• Use a small flathead screwdriver to bend the four hooks out of the slots in the bracket one at a time. Make sure not to damage the motherboard as you bend the hooks out of the bracket.

• Lift the cooling assembly off the CPU socket and set it aside.

Use caution when lifting the cooling assembly out of the bracket. The thermal compound applied to the bottom of the heatsink may damage the CPU if the heatsink is removed too forcefully.

Lever open

Bracket

Clamp

Hooks(2 of 4)

Lever open

Slot

Hook

26


Type B:

Two flexible metal clips secure the cooling assembly to a plastic retention bracket surrounding the CPU socket.

• To remove a clip, press down on the thumb pad to relieve the clip’s tension and then carefully move the clip arm to disengage it from the slot in the bracket.

• Disengage the other clip arm from the other slot in the bracket.

• Repeat this procedure to remove the other clip.

• Carefully lift the cooling assembly off the CPU socket and set it aside.

Use caution when lifting the cooling assembly out of the bracket. The thermal compound applied to the bottom of the heatsink may damage the CPU if the heatsink is removed too forcefully.

NOTE: You should not need to remove the fan from the heatsink. Replacement cooling assemblies ship with the fan already attached.

Clip

Thumb pad

Clip arm hookedin bracket slot

Fan

Fan cable

27


TO REPLACE THE CPU COOLING ASSEMBLY

1. Install the CPU cooling assembly:

• For the Type A cooling assembly, see the instructions below.

• For the Type B cooling assembly, see page 28.

Type A:

• Make sure the levers on theclamp are in the open position (spine up).

• Align the heatsink so that the fan cable is near the CPU fan connector on the motherboard (FAN1).

• Place the heatsink on the CPU and inside the bracket.

Make sure the heatsink is fully seated in the bracket on all sides.

• Press down on the clamp until all four hooks engage the slots in the bracket.

Avoid using excessive force when pressing down on the clamp.

• Close the levers simultaneously.

Closing the levers simultaneously applies clamping force equally over the CPU and bracket.

Bracket

Clamp

Hooks(2 of 4)

Lever openLever open

CPU

Heatsink

Slot(1 of 4)

Engage all four hooks,and then close both levers simultaneously.

Lever closed

Lever closed

28


Type B:

• Make sure the fan is securely attached to the top of the heatsink.

NOTE: In most cases, the fan is already attached to the heatsink.

• Align the heatsink so that the fan cable is near the CPU fan connector (P1 FAN1) on the motherboard.

• Place the heatsink on the CPU and inside the bracket.

Make sure the heatsink is fully seated in the bracket on all sides.

• Insert the hook of the stationary clip arm into a bracket slot.

• Allow the clip to lay across the groove in the top of the heatsink.

• Hook the movable clip arm into the bracket slot on the other side of the heatsink.

• Orient the other clip in the opposite direction and then install by repeating the previous step. The “opposite” orientation helps apply clamping force equally over the heatsink.

Avoid using excessive force when pressing down on the thumb tabs. Thumb pad

Movable arm hookinginto bracket slot

Fan

Fan cable

Stationaryclip arm

Hook

Movableclip arm

Hook

Groove

Bracket

Stationaryarm

Thumb pad(opposite orientation)

Clip

29


2. Connect the CPU fan cable to the motherboard connector FAN1.

If you are installing a replacement CPU cooling assembly, secure the slack in the fan cable using a tie-wrap, if necessary. The tie-wrap prevents the fan cable from interfering with the CPU fan. Also, make sure the connector on the cable is securely attached to connector FAN1 on the motherboard.

3. Replace the 4-pin power cable to its connector on the motherboard (see Figure G on page 11).


CPUUse the following procedures to remove and replace the CPU on the motherboard.

The CPU is installed in a Zero Insertion Force (ZIF) socket on the motherboard. Before you can remove the CPU from its socket you need to remove the cooling assembly from the CPU socket, as described on page 24.


• “To remove the CPU” on page 30

• “To replace the CPU” on page 31

30


TO REMOVE THE CPU


2. Remove the CPU cooling assembly, as described on page 24.

3. Lift the CPU socket lever to release the CPU from the socket.

To release the CPU, flex the lever away from the retention post on the socket, and then lift the lever all the way up.

FIGURE P Removing/replacing a CPU

4. Grasp the CPU by its edges and carefully lift it from the socket.

CPU Arrow

Retention post

CPU socket Pin 1

Lever

31


TO REPLACE THE CPU

1. Raise the lever on the CPU socket.

Flex the lever away from the retention post on the socket, and then lift the lever all the way up to release the CPU.

2. Insert the CPU into the socket.

Align the arrow indicating pin 1 on the CPU with pin 1 in the CPU socket (see Figure P on page 30).

3. Lower the socket lever to secure the CPU.

Lock the lever in place beneath the retention post.

4. Replace the CPU cooling assembly, as described on page 27.


32


Exhaust fanAn exhaust fan is attached to the side of the pan to cool the system.


• “To remove the exhaust fan”

• “To replace the exhaust fan” on page 33

TO REMOVE THE EXHAUST FAN


2. Detach the 3-pin fan cable connector from FAN3 connector on the motherboard.

3. Remove the four plastic rivets that attach the fan to the side of the pan, and then remove the fan.

To remove a rivet, use a flathead screwdriver to pry loose the rivet head on the outside of the chassis while squeezing and pushing the locking end of the rivet with your fingers or a screwdriver. Set the rivets aside so that you can replace them later.

FIGURE Q Removing the exhaust fan

Exhaust fan

Rivet (1 of 4)

33


TO REPLACE THE EXHAUST FAN

1. Position the fan against the side of the pan.

When correctly positioned, the airflow arrow on the side of the fan should point toward the vent holes in the side of the pan, and the fan cable should reach its connector on the motherboard.

2. Align the four holes on the fan with the four holes in the side of the pan, and secure the fan with the four rivets that you removed earlier (see Figure Q on page 32).

Hold the fan firmly against the side of the pan, and push each rivet all the way until it snaps into locked position. Make sure that the exhaust fan is tightly secured to the pan.

3. Connect the 3-pin fan connector into connector FAN3 on the motherboard.


Power supplyThe power supply is fan-cooled and rated at 180 watts, with an automatic input voltage selection circuit. The input voltage is 100-240VAC.

Do not open the power supply for service or troubleshooting purposes. Opening the power supply voids the warranty.


• “To remove the power supply”

• “To replace the power supply” on page 35

TO REMOVE THE POWER SUPPLY




4. Remove the power cable from the power connector on the HDD.

5. Remove the black and white power wires that connect to the leads on the power switch.

34


6. Remove the three screws that attach the power supply to the side of the pan. Then remove the two screws that attach the power supply to the base of the pan (see Figure R).

Set the screws aside so you can replace them later.

7. Gently lift the power supply out of the pan.

FIGURE R Removing the power supply

Screw (1 of 5)

35


TO REPLACE THE POWER SUPPLY

1. Place the power supply inside the pan (see Figure R on page 34).

Align the mounting holes in the power supply with the holes in the side and base of the pan.

2. Using the five screws that you removed earlier, secure the power supply to the side and base of the pan.

3. Connect the black and white power wires to the lower leads on the power switch, as shown in Figure S.

FIGURE S Connecting to the power switch

Connect black wire to lower lead for OFF (O)

Connect white wire tolower lead for ON (|)

OFFON

Power switch leads

36


4. Connect the HDD power cable to the SATA power connector on the HDD:

Always connect power to the SATA power connector on the HDD. Do not use the PATA (4-pin) power connector, if it is present on the HDD. Do not connect power to both the SATA and PATA power connectors on the HDD. An incorrect power connection results in system errors.

5. Connect the 4-pin (2x2) power cable to its connector on the motherboard (see page 11).

6. Connect the 20-pin power cable to its connector on the motherboard (see page 11).

7. Make sure all power connectors are properly aligned and securely connected.

8. Replace any tie wraps that you removed or cut while removing the power cables earlier.

For more information, see page 42.


37


Hard disk driveThe factory-installed HDD (hard disk drive) is formatted and loaded with system software, network drivers, and printer fonts. The HDD is also used to store spooled print jobs.

To replace the HDD, you must install the system software on the new HDD. (Replacement drives are shipped without Fiery X3eTY2 system software installed.) You need the following:

• Appropriate system software

• Latest version of user software (for networked computers that print to the Fiery X3eTY2)

For more information, see “Fiery X3eTY2 system software” on page 50.


• “To remove the HDD” on page 38

• “To replace the HDD” on page 41

Proper handling

Handle the HDD with care:

• Use proper ESD practices when grounding yourself and the Fiery X3eTY2.

• Keep magnets and magnetic-sensitive objects away from the HDD.

• Do not remove the screws on top of the HDD. Loosening these screws voids the warranty.

• Never drop, jar, or bump the HDD.

• Handle the HDD by its sides and avoid touching the printed circuit board.

• Allow the HDD to reach room temperature before installation.

HDD problems may be a result of the following:

• Loose or faulty cable connection

• Faulty HDD

Before you decide to replace the HDD, make sure that the cables are intact and connected properly. Make sure that the connectors on the HDD and on the motherboard are intact, aligned properly, and firmly connected to the HDD cable. If pins are bent, gently straighten them with a pair of needlenose pliers.

To remove or replace the HDD, use the following procedures.

38


TO REMOVE THE HDD

1. If you are replacing the HDD with a new HDD, allow the network administrator the opportunity to print the Job Log and save any custom simulation and output profiles. If possible, print the following:

• Configuration page—Lists any installed options and records the customer’s current Setup configuration.

• Font List—Lists the fonts currently on the HDDs. Along with the fonts provided, the customer may have installed additional fonts.

For information about how to print the Configuration page and Font List, see Configuration and Setup on the User Documentation CD.


3. Remove the power cable from the HDD.

4. Remove the data cable from the HDD by pulling the connector (not the cable) straight out from the HDD.

5. Locate the grounding wire for the HDD end of the data cable. Detach the grounding wire from its grounding point in the chassis.

39


6. Remove the four screws that secure the HDD assembly to the base of the pan (see Figure T), and lift the HDD assembly out of the pan.


FIGURE T Removing the HDD assembly

Screw (1 of 4)

HDD assembly

40


7. If you are replacing the HDD with a new HDD, remove the HDD from its bracket.

Remove the four screws that secure the HDD to the HDD bracket (see Figure U). Remove the HDD bracket and set it aside so that you can replace it later.

Make sure to support the HDD as you remove the screws. Do not loosen or remove the screws on the HDD covers. Loosening or removing these screws breaks the seal and voids the HDD warranty.

Do not touch the drives with magnetic objects (such as magnetic screwdrivers), and avoid placing magnet-sensitive items, such as credit cards and employee ID cards, near the HDDs.

FIGURE U Removing/replacing the HDD bracket

8. Place the HDD in an antistatic bag.

Replacement HDDs are shipped without any system software pre-installed. After installing a HDD, install the appropriate system software.

Screw (1 of 4)

HDD bracket

HDD

41


TO REPLACE THE HDD

1. If you are installing a new HDD, unpack the drive. If you are not installing a new HDD, go to step 4.

Do not drop, jar, or bump the HDD. Do not touch the HDD with magnetic objects or place objects sensitive to magnets near the HDD.

2. Place the HDD bracket around the HDD, and align the two holes on either side of the HDD with the holes in the bracket.

Position the HDD bracket on the HDD as shown in Figure U on page 40.

3. Replace the four screws that attach the bracket to the HDD.

Make sure you use the same screws you removed earlier.

4. Position the HDD assembly in the pan as shown in Figure T on page 39.

Align the four holes in the HDD bracket with the holes in the base of the pan. Make sure that the connectors on the HDD are accessible.

5. Using the four screws that you removed earlier, secure the HDD assembly to the pan.

6. Connect the SATA data cable to the SATA data connector on the HDD. Make sure that the other end of the cable is connected to SATA1 on the motherboard.

7. Locate the grounding wire for the HDD end of the data cable, and connect the grounding wire to a grounding point (such as a metal screw) in the chassis.

Make sure that the grounding wire for the motherboard end of the data cable is also connected to a grounding point.

8. Connect the SATA power cable connector to the SATA power connector on the HDD.

The cable connector is keyed to fit only one way.

Always connect power to the SATA power connector on the HDD. Do not use the PATA (4-pin) power connector, if it is present on the HDD; and do not connect power to both the SATA and PATA power connectors on the HDD. An incorrect power connection results in system errors.

9. Reassemble the Fiery X3eTY2 (see page 42).

10. Connect the external cables you removed from the Fiery X3eTY2.

11. If you replaced the HDD with a new HDD, install system software (see page 50).

12. Verify Fiery X3eTY2 functionality (see page 42).

42


Restoring functionality after serviceComplete your inspection and service by reinstalling and verifying the Fiery X3eTY2.

TO REINSTALL AND VERIFY THE FIERY X3ETY2

1. Reseat all boards, cables, connectors, and other parts loosened or removed during service.

When routing cables in the Fiery X3eTY2, verify the following:

Improper connection of the internal power cables can damage the Fiery X3eTY2. See “Checking connections” on page 10, which includes Figure G on page 11.

2. Replace the cover on the Fiery X3eTY2 pan (see Figure F on page 9).

Make sure all cables are low and fully inside the pan before you replace the cover. Align the mounting holes in the cover with the holes in the pan.

3. Secure the cover to the Fiery X3eTY2 pan with the eight screws that you removed earlier.

• Covers are securely installed after routing cables

• Cables are not looped around internal circuit boards, or components (such as capacitors and resistors)

• Cable routing does not interfere with the operation of internal components

• Cables do not lie on or against any internal heating element

• Cables do not interfere with removing or replacing components

• Cables do not interfere with opening or closing Fiery X3eTY2 panels

• Cables are not tangled • Cable slack is secured with a tie wrap

43


4. Mount the Fiery X3eTY2 on the back of the MFP.

Align the slotted holes on the Fiery X3eTY2 with the upper mounting screws attached to the MFP (see Figure V). Carefully lower the Fiery X3eTY2 until the narrow ends of the slotted holes engage the four mounting screws.

FIGURE V Mounting the Fiery X3eTY2 on the MFP

5. Replace the two lower mounting screws that secure the bottom edge of the Fiery X3eTY2 to the MFP.

6. Tighten all four mounting screws.

Make sure that the screws are fully tightened and that the Fiery X3eTY2 is firmly attached to the MFP.

Upper mounting screw(1 of 2)

Lower mounting screw(1 of 2)

Slotted hole (1 of 2)

NOTE: The exact mounting location of the Fiery X3eTY2

on the MFP may differ from

that shown in this figure.

44


7. Connect any external cables that you removed during inspection or service (see Figure W).

Make sure that the following cables are properly connected:

• Network cable

• MFP interface cable

• MFP Ethernet cable

FIGURE W External Fiery X3eTY2 connections

MFP interface connector

MFP Ethernet connector (10/100 BaseT)

Network connector (10/100/1000 BaseT)

Monitor port(not used, may be covered)

Serial port(not used, may be covered)

USB-Type A ports

USB-Type B port (not used)

45


8. If you installed a new HDD, install system software (see page 50).

A spare HDD is shipped without system software.

9. Make sure both service switches are in normal position (away from the motherboard).

10. Power on the MFP using the main power switch inside the front compartment, and then the secondary power switch on the Control Panel. Then move the power switch on the Fiery X3eTY2 to the ON (|) position.

Allow the MFP to start up and display ready status on the Control Panel.

11. Before you leave the customer site, verify Fiery X3eTY2 operation as described in the following flow diagram:

FIGURE X Steps to verify the Fiery X3eTY2

Power up and print test pages(see page 46).

Check the Setup options (see Configuration and Setup on the User Documentation CD).

Connect the Fiery X3eTY2 to the network and verify (see page 48).

46


Printing Fiery X3eTY2 pagesThe MFP touch panel allows you to print special pages that reside on the Fiery X3eTY2 HDD. These pages include the following:

• Test Page: Verifies that the Fiery X3eTY2 is functional and connected properly to the MFP. Print the Test Page before connecting the Fiery X3eTY2 to the network.

• Configuration page: Lists all the settings in effect from the current Setup. After you have finished running Setup, print a Configuration page to confirm your settings. If the Fiery X3eTY2 is rebooting, allow the Fiery X3eTY2 to reboot and return to Idle before printing a Configuration page.

Before you perform any service procedure, print the Configuration page (if possible) so that you can return the settings to their former configurations, if necessary.

After the connection to the network is made, the network administrator can customize Setup options according to the network and user environment. Using the Configuration page as a guide can help speed up this process.

If desired, you can also print additional Fiery X3eTY2 pages.

TO PRINT FIERY X3ETY2 PAGES


MX-7000/6200/5500 MX-4500/3500












47


2. Make sure that the Fiery Settings screen reads Idle.

If Printing, Processing, or RIPping appears, the Fiery X3eTY2 is processing a job, and you must wait until the system finishes and reaches Idle state.

3. Press the menu button to display the Functions menu.

4. Use the down button to scroll to Print Pages. Use the line selection button to select Print Pages.

5. Select the desired page from the Print Pages menu.

The selected page is printed from the MFP.

6. If you printed the Test Page, examine the page.

If the Test Page prints, you know that the Fiery X3eTY2 print engine is functional and that the connection between the Fiery X3eTY2 and the MFP is working properly. When you examine the Test Page, consider the following:

• All patches should be visible, even though they may be very faint (in the 5% and 2% range).

• Each patch set should show uniform gradation from patch to patch as the tone lightens from 100% to 0%.

Poor image quality may indicate a need to calibrate the system or service the MFP.

7. To print other Fiery X3eTY2 pages, such as the Configuration page, return to the Print Pages menu and select the page you want to print.

8. Store or post the current Configuration page near the server in an accessible location for quick reference.

Users can find practical information on this page, such as the current Setup configuration.

You are now ready to connect the Fiery X3eTY2 to the network and have the network administrator print a few test documents to verify the network connection.

Server NameIdle

##### MB x.xInfo

Line selection buttons

Up button

Down button

Menu button

48


Verifying connection to the networkThe Fiery X3eTY2 motherboard has an external 10/100/1000BaseT Ethernet network connector for a straight-through Ethernet cable connection to the customer network.

Depending on the network speed, the following categories of cables are supported:

• For 10BaseT, Category 3 or higher

• For 100BaseTX, Category 5 or higher (4-pair/8-wire, short-length)

• For 1000BaseT, Category 5e or higher (4-pair/8-wire, short-length)

NOTE: If the MFP is 230V, use a shielded straight-through Ethernet cable.

NOTE: The network cable and the MFP Ethernet cable are both Ethernet cables. However, the network connection uses a straight-through cable, and the MFP Ethernet connection uses a crossover cable. These cable connections are not interchangeable. To verify a given cable type, align the connectors on each end of the cable as shown in Figure Y. On a straight-through cable, the wire arrangements are identical on both ends; on a crossover cable, the wire arrangements are different.

FIGURE Y Straight-through and crossover Ethernet cables

Align cable connectors side byside and examine wires

Straight-through cable:wire arrangements are identical on both connectors

Crossover cable:wire arrangements are different

49


TO CONNECT THE FIERY X3ETY2 TO THE NETWORK

1. Shut down and power off the Fiery X3eTY2, as described on page 6.

2. Connect the network cable to the Ethernet network at the customer site.

3. Connect the other end of the cable to the network connector on Fiery X3eTY2 (see Figure W on page 44).

4. Ask the network administrator whether DHCP is enabled for the network.

If DHCP is enabled, the Fiery X3eTY2 is automatically configured for use over the network.

If DHCP is not enabled, allow the network administrator to perform Network Setup on the Fiery X3eTY2. For information about Network Setup, see the Configuration and Setup user document that accompanies the Fiery X3eTY2.

5. Allow the network administrator to verify the Fiery X3eTY2 network connection by downloading a print job from a remote workstation.

50


Fiery X3eTY2 system softwareThe Fiery X3eTY2 system software is installed on the HDD at the factory. You must install system software if a more recent version is required, you replace the HDD, or you discover problems with the current system. To upgrade to a newer version of system software, use one of the following methods:

• Install complete system software over the network port (see page 51)

• Install complete system software using a USB flash drive (see page 57)

System software installation remindersWhen installing system software, remember the following:

• Fonts—Installing system software deletes all fonts that the customer has installed on the Fiery X3eTY2. Only resident fonts are restored during system software installation. You can use the Downloader utility to reinstall additional fonts.

To determine which additional fonts were downloaded to the Fiery X3eTY2, print the Fonts List before you format the HDD and again after you complete the system software installation. Reinstall any fonts not listed after installation. For information about how to print the Fonts List, see “Printing Fiery X3eTY2 pages” on page 46.

• Language—Installing system software screens are always displayed in English, even if the MFP is configured for another language.

• Compatibility—Install the latest user software onto all computers that print to the Fiery X3eTY2. Using incompatible versions of the system and user software may result in system problems.

• Configuration—Print a Configuration page before installing any software when upgrading or reinstalling the system software (for instructions, see page 46). The Setup configurations are lost when you install system software.

51


Installing system software over the network portThe System Software CDs contain the system software and the system software installer. To install system software using the network port on the Fiery X3eTY2, you need:

• A crossover Ethernet cable (4-pair/8-wire, short-length)

The MFP Ethernet cable is a crossover Ethernet cable, and may be used for system software installation.

• A Windows XP/2000 computer with:

• A CD-ROM drive, built in or attached

• Support for 100BaseTX or 1000BaseT

TO INSTALL SYSTEM SOFTWARE OVER THE NETWORK PORT

NOTE: Before beginning system software installation, disable all Internet firewalls and anti-virus software on the Windows XP/2000 computer.

1. Shut down and power off the Fiery X3eTY2 and MFP (see page 6).

2. Remove all external cables from the Fiery X3eTY2, except for the power cable.

Leave the power cable connected to the Fiery X3eTY2.

52


3. Connect the Ethernet crossover cable to the Fiery X3eTY2 network port and to a Windows XP/2000 computer (see Figure Z)

NOTE: The MFP Ethernet cable is an Ethernet crossover cable. To use the cable in this step, disconnect the cable from the Fiery X3eTY2 and the MFP. For information about how to identify a crossover cable, see Figure Y on page 48.

FIGURE Z Creating an isolated Ethernet network using a crossover cable

4. Power on the computer and insert System Software CD 1 into the computer CD-ROM drive.

5. If the installer does not start automatically, navigate to the CD-ROM drive and double-click the drive icon.

6. At the Welcome screen, click Next.

7. Read the Software License Agreement. Select “I Agree” to continue the installation process, and then click Next.

8. At the Connection Type screen, make sure Ethernet is selected. Click Next to advance to the Confirmation screen.

NOTE: Ignore the text and graphics on this Confirmation screen. The graphics on this screen may not accurately depict Fiery X3eTY2 hardware.

Network connector

Windows 2000/XP computer

Ethernet crossover cable

53


9. Flip the Fiery X3eTY2 service switches to the service mode position (to the “ON” position).

See Figure AA below. If needed, remove the cover plate to access the service switches.

FIGURE AA Fiery X3eTY2 power and service switches

After you install system software, return the service switches to the normal (OFF) position (away from “ON”).

10. Power on the Fiery X3eTY2 by moving its dedicated power switch to On (|) position.

Wait approximately 10 seconds for the Fiery X3eTY2 to start up and show “FF” on the LED display.

11. Click Next on the computer screen.

12. At the Installation screen, click Next to commence installation. Wait while the files are copied and installed.

NOTE: Progress is slow at first. For most computers, expect to wait approximately 20 minutes.

If prompted, select your network adapter and click OK.

If you click Cancel, you must power off the Fiery X3eTY2 using its dedicated power switch, click Next on the computer screen (ignoring the text and graphics on this screen), click Finish, and then repeat this procedure starting from step 5. If the installation terminates abnormally, reboot the computer as well.

Service switches

Flip the service switches from normal (OFF) position...

...to service mode (ON) position:

Power switch

LED display

54


13. At the computer message “Please insert DISK 2,” remove System Software CD 1 from the computer CD-ROM drive. Insert System Software CD 2, and click OK on the computer screen.

Wait while files from System Software CD 2 are copied to the Fiery X3eTY2.

14. At the computer message “Please insert DISK 3,” remove System Software CD 2 from the computer CD-ROM drive. Insert System Software CD 3, and click OK on the computer screen.

After all the system software files are copied to the Fiery X3eTY2, a computer screen appears prompting you to restore the Fiery X3eTY2 connections and switches.

NOTE: Ignore the text and graphics on this screen. The graphics on this screen may not accurately depict Fiery X3eTY2 hardware.

15. Power off the Fiery X3eTY2 using its dedicated power switch.

16. Flip the service switches down to normal position (away from “ON”).

17. Disconnect the crossover cable from the network port and the Windows XP/2000 computer.

18. Reconnect all cables between the Fiery X3eTY2 and the MFP (see Figure W on page 44).

If you used the MFP Ethernet cable in this procedure, reattach the cable to the MFP and to the MFP Ethernet port on the Fiery X3eTY2.

19. Click Next on the computer screen.

20. Click Finish when the message is displayed that the installation is successful. Remove System Software CD 2 from the computer.

21. Power on the MFP using the main power switch inside the front compartment, and then the secondary power switch on the Control Panel. Move the power switch on the Fiery X3eTY2 to the ON (|) position.

Allow the MFP to start up.

22. When the “Initializing print controller. Please wait” message appears on the MFP touch panel, press OK.

55



24. Use the arrows on the left to display the customer’s desired language, and press the selection key on the right that corresponds to OK.

25. If the Select Market Region screen appears, scroll to the name of the region for the Fiery X3eTY2 and press OK.

NOTE: This screen appears only if English was selected from the language selection screen.

After you select the language and market region, a screen appears prompting you to enter the administrator password for the Fiery X3eTY2. You may need to wait up to 5 minutes before the password prompt appears.

MX-7000/6200/5500 MX-4500/3500



• Wait for the Fiery Settings button to become available; then press Fiery Settings.

• Wait for the Select Language screen to appear.

The Select Language screen appears.







56


26. Use the keyboard to enter “Fiery.1” as the password, and then press OK. If an additional screen appears, press OK again.

This is the default administrator password for the Fiery X3eTY2.

NOTE: The password is case-sensitive. Enter Fiery.1 exactly as shown.

27. At the Setup screen, reenter the customer’s settings from the Configuration page that you printed earlier.

Enter settings for Server, Network, and Printer Setup, in that order. If it is more appropriate for the network administrator to enter the settings, then bypass the settings not included on the Configuration page. For more information, see Configuration and Setup.

28. After all setup options are configured, select Exit Setup from the Setup screen.

The Fiery X3eTY2 reboots with the updated system software and setup options.

29. Allow the Fiery X3eTY2 to reach Idle.

30. If you have been given any patches (system update files) for this version of system software, install them now.

For more information, see the instructions provided with each patch.

57


Installing system software using a USB flash driveTo install system software using a USB flash drive attached to the Fiery X3eTY2, you need the following items:

• USB 2.0 flash drive [not provided] with 2 Gigabyte capacity (minimum), a data transfer LED, and write-protection switched off (if it has a write-protection feature)

Not all USB 2.0 flash drives have been validated for use with the Fiery X3eTY2. If the one you are using does not work, try another brand.

• Any computer [not provided] with:

– Intel x86-compatible microprocessor

– CD-ROM drive, built in or attached

– Support for USB 2.0 (USB 1.1 may work but may be very slow)

– CD-ROM drive, built in or attached (The USB Flash Tool CD accepts only PS/2 keyboard input. The user interface does not accept mouse input.)

– 256MB of available memory

– PS/2 keyboard (mouse input is not accepted by the software on the USB Flash Tool CD)

• System Software CD 1



• USB Flash Tool CD

To install system software using a USB 2.0 flash drive, you must use a flash drive that has been prepared already. The procedures in this section are:

• “To prepare a USB flash drive”

• “To install system software using a prepared USB flash drive”

58


TO PREPARE A USB FLASH DRIVE

NOTE: Make sure the boot priority on your computer is set to boot first from the CD-ROM drive.

To find out how to access/change the computer’s BIOS configuration, see the documentation that accompanies your computer. Typically, pressing a key during power up (such as F2 or DEL or F8) accesses the BIOS configuration screen.

1. Power on the computer and as soon as the CD-ROM drive LED goes out, load the USB Flash Tool CD into the computer’s CD-ROM drive.

If you load the CD too late, then the computer boots as usual. In that case, restart the computer so that the computer boots from the CD.

2. Allow the computer to boot from the CD (several minutes, depending on your computer).

NOTE: If the computer fails to display the Flash Drive Setup screen within 30 minutes, verify that the computer boot priority is set to boot first from the CD-ROM drive and that no devices are connected to the USB-A ports. If it still fails, your computer may not be compatible with the boot program on the USB Flash Tool CD. Try another computer.

3. Follow the USB Flash Tool screen prompts. To respond to a prompt, use only the keyboard. Do not use the mouse.

Troubleshooting tips:

• The USB Flash Tool CD may not work properly on some PCs. In such cases, the Flash Drive Setup will complete, but the flash drive will fail to load system software on the Fiery X3eTY2. If this happens, use a different PC in conjunction with the USB Flash Tool CD to prepare the flash drive.

• If the LED on the USB flash drive fails to light when you connect the flash drive to the PC, do the following: power off the PC; remove and reinsert USB flash drive into the PC; and verify that its LED turns on when the PC is turned on.

• If an error message appears stating that there is not enough space available on the USB flash drive, your flash drive capacity is insufficient. Obtain a flash drive that has the proper capacity (specified on page 57), and repeat the preparation process.

59


Screen prompt What you need to do:

1. Please plug in a USB flash drive, and insert a valid product CD, and press OK.

The CD-ROM drive door may open and close automatically during this procedure. If it does not, manually open and close the drive door when removing/inserting a CD.

• Connect a USB flash drive to a USB-A port on the PC.

• Remove the USB Flash Tool CD.

• Insert System Software CD 1 and press Enter, then wait.

If the same screen prompt reappears, just wait or press Enter again.

2. Creating filesystem.Please wait...

• Wait for the next prompt.

3. Total Number of CD: xContinue with flash drive setup?Yes No

• Select Yes.

4. Flash programming in progress...Please wait...


The flash drive is formatted in preparation for the copying of files from the System Software CDs.

5. Copying [filename]...[Progress bar indicates %]

• Wait as files are copied from CD 1 to the USB flash drive. Wait for the progress bar to reach 100% and the next prompt to appear.

The wait usually takes 5-10 minutes, but may take considerably longer depending on your PC.

6. Please insert CD 2. OK

• Remove CD 1, insert CD 2, and press Enter.

Then if the same screen reappears, ignore it. It will disappear in approximately 10 seconds. When the progress bar reaches 100% the next prompt appears.

7. Please insert CD 3. OK

• Remove CD 2, insert CD 3, and press Enter.

Then if the same screen reappears, ignore it. It will disappear in approximately 10 seconds.

When the progress bar reaches 100%; the flash drive LED stops flashing and eventually goes out; and the next prompt appears.

8. Unmounting flash drive...Please wait...


60


4. Label the prepared USB flash drive with identifying information.

For example, copy onto a label tag (1) the product name and (2) the system software version number that you find printed on the system software CD label. The USB flash drive is now prepared and you can use it to install system software on the Fiery X3eTY2.

9. USB flash device is ready for installation. The device can be safely removed. OK

• Disconnect the flash drive from the USB-A port. Press Enter.

10. Do you want to program more USB flash drives? Yes No

• Select No unless you are preparing more than one USB flash drive.

11. System will re-start. Yes No

• Select Yes.

12. Processing complete. Please remove CD. Rebooting...

• Remove System Software CD 3.

The following prompt appears at the end of a list of status messages:

13. Please remove CD, close cdrom drive and hit return.

• If you have not removed the CD yet, remove it now. Manually close the CD-ROM drive and press Enter.

14. Shutdown complete • Allow the PC to boot to Windows.

Screen prompt What you need to do:

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TO INSTALL SYSTEM SOFTWARE USING A PREPARED USB FLASH DRIVE

1. If your USB flash drive is not yet prepared, complete the procedure beginning on page 58.

2. Shut down and power off the Fiery X3eTY2 and MFP (see page 6).

3. Disconnect all cables from the Fiery X3eTY2 connector panel, except for the power cable.

Leave the power cable connected to the Fiery X3eTY2.

4. Make sure the service switches are in the normal (OFF) position (both switches are away from “ON”).

See Figure AB. If needed, remove the cover plate to access the service switches.

FIGURE AB Service switches on the Fiery X3eTY2

5. Attach the prepared USB flash drive to one of the USB-Type A connectors on the Fiery X3eTY2 (see Figure W on page 44).

For convenience, you can attach the USB extension cable (provided) to the Fiery X3eTY2 and then attach the USB flash drive to the other end of the cable.

NOTE: If dust covers are attached to the USB-Type A connectors, remove one dust cover using needlenose pliers.

Service switches

Verify that service switches are in normal (OFF) position...

...not in service mode (ON) position.

Power switch

LED display

62


6. Power on the Fiery X3eTY2 using its dedicated power switch.

7. Wait several minutes while the files are transferred (usually between 6 and 20 minutes, depending on the size of the system software).

The LED on the flash drive shows sporadic activity. The LED display on the Fiery X3eTY2 shows sporadic activity at first; then it increments from 00, increasing one number every 30 seconds until done.

The Fiery X3eTY2 automatically powers off when the installation is done.

8. Move the Fiery X3eTY2 power switch to OFF (0) position.

9. Wait at least 30 seconds, and then remove the USB flash drive from the Fiery X3eTY2.

10. Reconnect the cables between the Fiery X3eTY2 and the MFP (see Figure W on page 44).

11. Power on the MFP using the main power switch inside the front compartment, and then the secondary power switch on the Control Panel. Then power on the Fiery X3eTY2 using its dedicated power switch.

Allow the MFP to start up.

12. When the “Initializing print controller. Please wait” message appears on the MFP touch panel, press OK.


MX-7000/6200/5500 MX-4500/3500



• Wait for the Fiery Settings button to become available; then press Fiery Settings.

• Wait for the Select Language screen to appear.








63


14. Use the arrows on the left to display the customer’s desired language, and then press the selection key on the right that corresponds to OK.

15. If the Select Market Region screen appears, scroll to the name of the region for the Fiery X3eTY2 and select OK.

NOTE: This screen appears only if English was selected from the language selection screen.

After you select the language and market region, a screen appears prompting you to enter the administrator password for the Fiery X3eTY2.

16. Use the keyboard to enter “Fiery.1” as the password, and press OK. If an additional screen appears, press OK again.

This is the default administrator password for the Fiery X3eTY2.

NOTE: The password is case-sensitive. Enter Fiery.1 exactly as shown.

17. At the Setup screen, reenter the customer’s settings from the Configuration page that you printed earlier.

Enter settings for Server, Network, and Printer Setup, in that order. If it is more appropriate for the network administrator to enter the settings, then bypass the settings not included on the Configuration page. For more information, see Configuration and Setup.

18. After all setup options are configured, select Exit Setup from the Setup screen.

The Fiery X3eTY2 reboots with the updated system software and setup options.

19. Allow the Fiery X3eTY2 to reach Idle.

20. If you have been given any patches (system update files) for this version of system software, install them now.

For more information, see the instructions provided with each patch.

64

Specifications

Specifications

Hardware features• Intel Celeron 2.0GHz CPU

• 256MB memory

• Hard disk drive (HDD)

• Battery—3V manganese dioxide lithium coin cell (Panasonic CR2032 or equivalent)

• 180W power supply with 100-240VAC input voltage

• Independent power switch

Networking and connectivityThe Fiery X3eTY2 has the following networking features:

• Supports AppleTalk, TCP/IP, and IPX protocols simultaneously

• RJ-45 port for straight-through Ethernet (10BaseT/100BaseTX/1000BaseT) network connection

User softwareA complete description of Fiery X3eTY2 user software is provided in the Welcome user document. You must install the latest user software onto all computers that print to the Fiery X3eTY2. Using incompatible versions of the system and user software may result in system problems.

Safety and emissions complianceThe Fiery X3eTY2 is certified to meet or surpass the following standards:

Safety approvals EMC approvals

• UL 60950-1:2003 (TÜV/CU Mark) • FCC Class B

• CAN/CSA 22.2 #60950-1-03 • VCCI Class B

• EN 60950-1 (TÜV/GS Mark) • EN55022 Class B

• CB scheme IEC 60950-1:2001 • EN55024

• AS/NZS CISPR 22 Class B

• AS/NZS 4252.1

65


The troubleshooting processThe following sections do not attempt to provide troubleshooting information for attached Windows computers, the MFP, or extensive networks. Refer problems in these areas to the appropriate service departments and site administrators.

When performing the service procedures described in this chapter, follow the precautions listed on page 3.

The troubleshooting process is designed to eliminate the most obvious causes of failure before progressing to more complex issues. “Where problems occur” on page 66 gives an overview of the Fiery X3eTY2 components and indicates areas most likely to require troubleshooting.

• Try a phone check before you go to the customer site.

“Before you go to the customer site” on page 67 suggests areas to check before making a service call to the customer site. With a phone call, you can find out if the problem is a simple operating failure or a failure caused by a network or configuration change. Ask the customer to check for loose cables on the back of the MFP and loose connections at a power strip or outlet.

• Check for obvious causes of problems.

• Check network connections.

“Preliminary on-site checkout” on page 68 takes you through the initial visual checks you should make when you arrive at the customer site.

The “Network” section in Table B provides guidelines for checking the network connections between the MFP and the computers to which it is connected. There is also information about several printing problems.

66


Where problems occurThe Fiery X3eTY2 is a built-in print server for the MFP, and it is generally part of a configuration like the one shown in Figure AC. Problems may occur in one of the following areas:

• The Fiery X3eTY2 or the MFP

• The interface between the Fiery X3eTY2 and the MFP

• The interface between the Fiery X3eTY2 and computers that print to it

FIGURE AC Fiery X3eTY2 functional diagram

Motherboard

Powersupply

External devices MFPFiery X3eTY2

+3.3VDC, +5VDC, +5VSB, ±12VDC

CPU

Network interface

Memory &Interpreter

MFP

DX RIPChip

Flash

Networked computers

Computer for system software

installation

RTC/I/O controller

hub

HDD Battery Super I/Ocontroller

MFP interface

PCI Bus

MFP Ethernet interface

Type A USB 2.0 interface

USB flash drive for system software

installation

Service board

67

Before you go to the customer site

Before you go to the customer siteBefore you make a service call to a customer site, call the customer and verify the following items:

1. Does the MFP work?

If the MFP works, but the user cannot print the Fiery X3eTY2 Test Page, a service call is probably required.

2. Is the failure caused by a simple operating problem?

• Is there a printing problem?

• Does the Fiery X3eTY2 Test Page fail to print?

• Does the Fiery X3eTY2 fail to respond to a print command?

• Does printing seem to take a long time?

• Is print quality poor?

• Does the Fiery X3eTY2 fail to appear in the list of printers?

If the answer to any of these questions is yes, refer the customer to the troubleshooting sections in Configuration and Setup on the User Documentation CD, or in Command WorkStation Help.

If the customer has followed the suggested corrective actions and has failed to solve the problem, be prepared to make a service call. Keep a log of the failures the customer has observed.

3. Has the customer made any network changes?

If network changes have occurred, request that the customer’s site administrator verify the Fiery X3eTY2 network requirements.

4. Is the user having printing problems with a particular image file?

If there are problems with files from particular applications, the user may be more successful using different print settings.

5. Does the LED display on the Fiery X3eTY2 connector panel hang on a particular diagnostic code?

The diagnostic code may indicate the need to replace one or more Fiery X3eTY2 components. For more information, see “Error codes and conditions” on page 72.

If your phone call fails to clear up the problem, proceed to the next phase, the preliminary on-site checkout.

68


Preliminary on-site checkoutYour goal in the preliminary on-site checkout is to eliminate obvious problems, such as loose or missing cables and connectors.

The most common causes of hardware problems are faulty or loose connections. Before you decide to replace any parts of the Fiery X3eTY2, verify all cables and connections. If you conclude that all external connections are in place, check the internal connections. If all internal connections appear to be in place, inspect individual hardware components in the system.

Checking external connectionsBefore removing the Fiery X3eTY2 from the MFP to check internal components, first eliminate the most obvious sources of problems. Make sure that:

• All external interface cables to the Fiery X3eTY2 are plugged into the proper connectors on the outside of the Fiery X3eTY2 (see Figure W on page 44).

• The Fiery X3eTY2 power cable is plugged into the wall power outlet.

• The Fiery X3eTY2 power switch is in the On (|) position.

• The service switches are in the normal position (away from “ON”).

• At least one LED on the network connector is on.

If all the connectors are properly in place and the power is on, proceed to the next stage of troubleshooting.

Checking internal connections

The most common causes of problems are faulty and loose connections. Before you conclude that any internal component has failed, remove, inspect, and reseat all appropriate connections, and then verify that the problem still occurs.

For details on how to check internal connections, see page 10.

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Inspecting the systemIf checking external and internal connections does not fix the problem, consider inspecting the system component by component (see Table A) and verifying that each hardware component is properly installed and configured before you decide to replace costly components.

If a component in the system you are servicing does not meet a condition listed in Table A, and it is not clear how to fix the problem (for example, if the system hangs before reaching Idle), locate the behavior in Table B on page 73 to see the suggested action(s) for solving the problem.

TABLE A Verifying the system

Conditions to verify Part and additional page references

• All replaceable parts are:

• Present

• Properly aligned

• Installed securely

• Installed on the appropriate site

• The correct part for the system

• Not visibly damaged

• Pan and contents have not been tampered with (no unauthorized additions or changes have been made)

• Pan does not contain any foreign objects

Fiery X3eTY2 pan, page 8

• Motherboard, including components and traces, appears undamaged and no foreign objects are evident

• CPU is present, well-seated in its motherboard connector, and appears undamaged

• CPU cooling unit is well-aligned and firmly attached

• Exhaust fan (including fan cable) is well-positioned (with correct airflow direction), installed in the correct connector, and appears undamaged

• Battery is installed

Motherboard, page 19

• Each DIMM is well-seated and installed in the correct slot

• DIMM connectors are not oxidized (reseating removes oxidation)

DIMM, page 16

70


Interface board is:

• Present

• Equipped with a security chip (chip is securely installed in socket U2 on the board)

• Installed in the slot PCI1 on the motherboard

• Well-seated


Interface board, page 13

CPU is:

• Present

• Well-seated in the motherboard socket


CPU cooling assembly is:

• Well-positioned (fan cable is able to reach fan connector on motherboard)

• Firmly attached

CPU and CPU cooling assembly, page 24 and page 29

Fan is:

• Properly positioned (with correct airflow direction)

• Installed in the correct fan cable connector on the motherboard

• Not visibly damaged (fan, fan cable, cable connector, and motherboard connector)

Exhaust fan, page 32



71


Power supply is:

• Present

• Correctly installed


Cable connectors are:

• Firmly connected


• Installed in the correct devices and the correct leads on the power switch

Power supply, page 33

HDD is:

• Present

• Correctly installed


HDD data cable is:

• Present

• Firmly connected in the motherboard’s SATA1 connector

• Firmly connected to the HDD


HDD power cable is:

• Present

• SATA type. For more information, see page 41.

• Firmly connected to the power connector on the HDD


HDD, page 37



72


Error codes and conditionsTo learn possible causes and solutions for a specific LED diagnostic code or error condition, find the symptom in Table B and perform the appropriate suggested actions in the order listed. If the problem persists after you perform a suggested action, proceed to the action described in the next numbered step. For example, in the steps:

1. Check and reseat the MFP interface cable between the Fiery X3eTY2 and the MFP.

2. Replace the MFP interface cable.

First perform the action in step 1. If the problem persists, proceed to the action described in step 2.

For detailed information about performing a suggested action, see the corresponding service section in this guide.

If replacing a specified component does not correct the problem, install the old component back in the Fiery X3eTY2.

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TABLE B Fiery X3eTY2 error codes and conditions

Symptom Possible cause Suggested action

LED diagnostic codes (on Fiery X3eTY2 LED display)

Any of the following:CFC0C50103050E101214161B1D242627292B2D3537393C3E40435357595D60676B6D777F82838485898D9496

Faulty motherboard 1. Power off/on the MFP.

2. Recheck all cables and connections.

3. Clear the CMOS and power-up settings (see page 89).

4. Replace the motherboard.

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LED diagnostic codes (continued)

Any of the following:C1C34952

One of the following:

• Faulty DIMM(s)

• Faulty motherboard

1. Power off/on the MFP.

2. Check the DIMM(s) and reseat them to remove any oxidation on the connectors.

3. If you have two DIMMs installed, determine if a DIMM is at fault:

Remove the DIMM currently installed in socket DIMM1, and reboot the system. Reboot again with the other DIMM installed in DIMM2. If the problem is solved by one of the DIMMs, replace the other DIMM.

If the problem persists for both DIMMs, proceed to the next step.



Any of the following:184E69


• Faulty CPU

• Motherboard is faulty


2. Replace the CPU.



23 One of the following:

• Motherboard battery is faulty or dead


1. Replace the battery.



Any of the following:258B8F


• Interface board is improperly seated in PCI slot

• Interface board is faulty



2. Reseat the interface board.

3. Replace the interface board.



TABLE B Fiery X3eTY2 error codes and conditions (Continued)


75


LED diagnostic codes (continued)

FF See entries under “Startup”.

Any of the following:7593


• HDD is faulty



2. Reseat the power and data cables to the HDD.

3. Replace the HDD cables.

4. Replace the HDD.



00 Indicates that the Fiery X3eTY2 is in normal operational mode. No troubleshooting action is required.

Any other code not listed in this table

Motherboard is faulty 1. Power off/on the MFP.


3. If the problem persists, replace the motherboard.



76


Startup

Fiery X3eTY2 starts up, but LED display hangs on FF


• Service switches are set to Service mode

• Improper service board cable connection

• System software is corrupt

• HDD cable connections are faulty

• HDD is faulty

• Missing or faulty DIMM(s), or faulty DIMM connections

• Service board and/or motherboard is faulty

• CPU missing or faulty

1. Make sure that the Fiery X3eTY2 service switches are set to Normal mode (away from “ON”).

2. Make sure that the service board cable is properly connected to the service board, as described on page 23.


4. Reinstall system software.

5. Reseat the power and data cables to the HDD. Make sure that the data cable is connected to the proper connector on the motherboard.

6. Replace the HDD data cable.

7. Replace the HDD.






11. Replace the motherboard, service board, and service board cable.

12. Replace the CPU.



77


Startup (continued)

Fiery X3eTY2 starts up until FF appears on the LED display, then shuts down


• MFP is powered off

• Fiery X3eTY2 is powered off

• Faulty connection between the Fiery X3eTY2 and the MFP

• Faulty power supply


• Faulty CPU

• Faulty interface board

1. Make sure both the MFP power switch and the Fiery X3eTY2 power switch are in ON position.

2. Check and reseat the MFP interface cable between the Fiery X3eTY2 and the MFP.


4. Listen for the power supply fan and feel for air near the Fiery X3eTY2 power switch where the power supply is located.

If you do not feel air from the power supply fan, you may have a faulty power supply which you must replace.



7. Replace the CPU.




78


System problems

Clock is slow; time listed on Configuration page is earlier or later than the actual time


• Missing or dead battery on the motherboard


1. Replace the battery on the motherboard and then update the time in Fiery X3eTY2 Setup.

For information about Fiery X3eTY2 Setup, see Configuration and Setup on the User Documentation CD.



System performs slowly or hangs periodically


• Missing or faulty DIMM(s), DIMM installed in wrong slot, or faulty DIMM connections

• Faulty HDD

• Overheated or faulty CPU


1. Check that each DIMM is installed in the correct slot (see page 17).

2. Check for missing DIMMs and reseat the DIMMs to remove any oxidation on the connectors.

3. If two DIMMs are installed, determine if a DIMM is at fault:





6. Replace the HDD.

7. Make sure that CPU on the motherboard is present and firmly seated and that the fan cable is connected.

8. Replace the CPU.



Chassis fan is noisy, or is not producing air

Fan is faulty Replace the chassis fan.



79


System software installation

USB flash drive method:Fiery X3eTY2 remains on for 30 minutes (or longer) after beginning installation


• Fiery X3eTY2 is still connected to the MFP, and the MFP is powered on

• Service switches are set to Service mode

• Faulty HDD


• Faulty USB flash drive

1. Make sure that the MFP is powered off and that all cables between the Fiery X3eTY2 and the MFP are disconnected.

2. Make sure that the Fiery X3eTY2 service switches are set to Normal mode (away from “ON”).

If the service switches are in Service mode (toward “ON”), power off the Fiery X3eTY2, set the switches to Normal mode, power on, and allow the installation to resume.

3. Check the LED on the USB flash drive.

If the LED is not blinking (remains off or solid), the flash drive may be improperly seated. Power off the Fiery X3eTY2 and reseat the flash drive; then power on and allow the installation to resume.



6. Replace the HDD.



9. Replace the CPU.

10. Retry the installation using a different USB flash drive.

USB flash drive method:During installation, the LED on the flash drive remains off or solid (not blinking)


• Faulty or improperly seated USB flash drive


• Faulty HDD

1. Power off the Fiery X3eTY2 and reseat the flash drive; then power on and allow the installation to resume.

2. Retry the installation using a different USB flash drive.





7. Replace the HDD.



80


System software installation (continued)

Network port method:Installation stalls for 5 minutes (or longer) while downloading“file 1 of x”


• Service switches are set to Normal mode

• Wrong or faulty Ethernet cable


1. Make sure that the Fiery X3eTY2 service switches are set to Service mode (toward “ON”).

If the service switches are in Normal mode (away from “ON”), click Cancel on the installer screen. Power off the Fiery X3eTY2, set the service switches to Service mode, and click Finish on the installer screen. Then retry the installation.

2. Make sure you are using a crossover Ethernet cable.

The MFP Ethernet cable is a crossover type, and may be used for the installation. For information about how to identify a crossover cable, see Figure Y on page 48.

If the cable appears damaged, replace it.



Network port method:Installation stalls for 20 minutes (or longer) while downloadingany file higher than file 1.


• Faulty HDD




3. Replace the HDD.





81


Network

If you suspect a network problem, consider the following:

• If the Fiery X3eTY2 does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address.

• There may be conflicting network settings in Setup and on the customer’s workstation.

• Inappropriate Setup options may cause printing problems.

• Missing or incorrectly placed printer description files may cause application-specific printing errors.

For additional information, see Configuration and Setup on the User Documentation CD.

Cannot connect to the network, or neither LED on the 10/100/1000BaseT network connector is lit


• Cable is connected to the wrong port.

• Faulty network cable or connection

• Faulty network

• Faulty Ethernet interface on the motherboard

1. Make sure that the network cable is the correct category of straight-through Ethernet cable and connected to the designated network port on the Fiery X3eTY2 connector panel (see page 48).

2. Check the cable connection to the network.

3. Replace the cable with a new or tested cable.

4. Request that the network administrator check Network Setup.

5. Request that the network administrator check other devices on the network.

If other devices are not functioning, it could be a problem with the network.

6. If the rest of the network is functioning properly and the problem persists, clear the CMOS and power-up settings (see page 89).




82


Network (continued)

System starts up slowly (seems to hang); and the Configuration page displays an error on the “IP Address” line under “Network Setup”


• Normal behavior

System is searching for a nonexistent DHCP server. DHCP is enabled by default on the Fiery X3eTY2, but the customer’s network is not using DHCP.

• If the customer’s network is using DHCP:

Network cable or connection is faulty.

Network is faulty.

Ethernet interface on the motherboard is faulty.

1. If the problem persists, request that the network administrator change the default in Fiery X3eTY2 Network Setup.

2. If neither LED on the designated network port is lit on the Fiery X3eTY2, check the cable connection to the Fiery X3eTY2 and the network. Make sure that the cable is the correct type (see Figure Y on page 48).

3. If the network cable is the correct type and is properly connected to the Fiery X3eTY2, connect a new network cable to the Fiery X3eTY2.

4. Request that the network administrator check other devices on the network.

If other devices are not functioning, the problem may be with the network.

5. If the rest of the network is functioning properly and the problem persists, clear the CMOS and power-up settings (see page 89).




83


Printing

NOTE: Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a test page to make sure that the MFP itself does not need servicing or adjusting.

Test page fails to print. MFP is not ready to print 1. Make sure that the MFP is powered on and ready to print.

2. Check the MFP Control Panel for indications or messages about the MFP status.

There is a problem with the connection between the Fiery X3eTY2 and the MFP

1. Make sure that the Fiery X3eTY2 power switch is in the “On” position.


3. Make sure that the Network Scanning option is available from the MFP Control Panel.

4. Recheck that the MFP interface cable is present and properly connected to the Fiery X3eTY2 and the MFP.

5. Recheck that the interface board is present and properly connected to the motherboard.



8. If the problem persists, service the MFP.

Corrupted system software Reinstall system software.

Faulty HDD Replace the HDD.

If replacing the HDD does not correct the problem, make sure you install the old HDD back in the Fiery X3eTY2.



84


Printing (continued)

Fiery X3eTY2 appears on the list of printers on the customer’s workstation, but certain jobs do not print.

PostScript error Make sure Print to PostScript Error in Setup is set to Yes. Check for error messages on the Fiery X3eTY2 output.

Application problem 1. Print a job from a different application to determine if the problem is associated with a particular application.

2. Make sure that the connection between the Fiery X3eTY2 and the workstation is working by downloading a test page from the workstation or printing a simple file, such as a text file.

3. Resend the problem file.

Configuration page is completely or mostly blank

• Missing, incorrect, or faulty DIMM(s)

• Corrupted system software


2. Reinstall system software.








85



A print job stalls or stops after one or a few pages.

PostScript or application error 1. Cancel the Fiery X3eTY2 print job.

2. If this fails to clear the problem, power off/on the MFP.

Missing, incorrect, or faulty DIMMs or faulty DIMM connections

1. Power off the Fiery X3eTY2; check for missing DIMMs and reseat the DIMMs to remove any oxidation on the connectors.

2. Verify memory amount on the Configuration Page.








86



Color quality isnot consistent.

Problem with the MFP Test the MFP and service, if necessary (see the service documentation that accompanies the MFP).

File or application problem 1. Print a different color test page from another application.

2. If the quality of the test page is good, the problem may be a file or application problem.

Out of calibration or calibration information/curves on the active partition are corrupted

1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon, and then click Restore Device in the Calibrator window.

Restore Device restores the Fiery X3eTY2 calibration information to factory defaults.

If restoring default calibration does not solve the problem, you may need to service the MFP.

2. If restoring default calibration fixes the color quality, the custom calibration may have been the cause of the problem. Request that the site administrator recalibrate the Fiery X3eTY2 (for details, see Color Printing on the User Documentation CD).

3. If the problem persists after recalibration, the calibration information on the HDD may be corrupt. Reinstall system software.

4. If the problem persists, the HDD may be corrupt. Verify that all HDD cabling is correct.

5. If HDD cabling is correct, replace the HDD.



87



Print quality is poor. Missing or outdated printerdescription file

Make sure that the appropriate printer description file is installed.

For information about printer files, see Printing from Windows or Printing from Mac OS on the User Documentation CD. Application cannot find the

appropriate printer description file

Problem with the MFP Test the MFP and service if necessary (see the service documentation that accompanies the MFP).

Out of calibration or calibration information/curves on the active partition are corrupted

1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon, and then click Restore Device in the Calibrator window.

Restore Device restores the Fiery X3eTY2 calibration information to factory defaults.

If restoring default calibration does not solve the problem, service the MFP.

2. If restoring default calibration fixes the color quality, the custom calibration may have been the cause of the problem. Request that the site administrator recalibrate the Fiery X3eTY2 (for details, see Color Printing on the User Documentation CD).



5. If the problem persists, the HDD may be corrupt. Verify that all HDD cabling is correct.

6. If HDD cabling is correct, replace the HDD.



88



Pages come out blank, or tinted with green or some other color.

Loose cable connection between the Fiery X3eTY2 and the MFP

1. Recheck the MFP interface cable and connection at the Fiery X3eTY2 and the MFP.



Problem with the MFP Test the MFP and service, if necessary (see the service documentation that accompanies the MFP).

If the user can print the Configuration page from the MFP Control Panel, but cannot print a job from a computer on the network, request that the network administrator do the following:

• Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers

• Activate the network and use it to communicate with other printers

• Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, Subnet mask, and Gateway address) match the settings used in the network

NOTE: EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain EPS files.



89

Clearing the CMOS and power-up settings

Clearing the CMOS and power-up settingsUse the following procedure to clear the CMOS and power-up settings for the Fiery X3eTY2. This is a final troubleshooting step before you decide to replace the motherboard.

TO CLEAR THE CMOS AND POWER-UP SETTINGS

1. Make sure that the Fiery X3eTY2 is powered off, and remove the power cable from the system.

2. Access and open the Fiery X3eTY2 (see page 6).

3. Remove the battery from the motherboard (see page 18).

Set aside the battery so that you can replace it later.

4. Reset the CMOS jumper setting (see Figure AD).

Locate the jumper that is installed on JP1 near the PRI-IDE connector on the motherboard. Remove the jumper and install it on pins 2 and 3. Wait one full minute. Then remove the jumper and reinstall it on pins 1 and 2.

FIGURE AD CMOS jumper pins

5. Reinstall the battery.

6. Reassemble the Fiery X3eTY2 (see page 42).

7. Power on the Fiery X3eTY2, and configure the date and time in Setup.

For more information, see Configuration and Setup on the User Documentation CD.

123

JP1

PRI-IDE

I-1

Numerics10/100/1000BaseT 48

Aaccessing the system 8

Bbattery

installing 18replacing 18troubleshooting 78

BIOS chip 21bracket, hard disk drive 41

Ccables

CPU fan 24, 29external connections 44, 68internal connections 10reseating 10routing guidelines 42

CDsSystem Software 52, 54USB Flash Tool 57, 58

checkingexternal connections 44, 68internal connections 10

chipssecurity 14

clock 78CMOS, clearing 89Configuration page 46, 50connecting, to the network 48 to 49connections

external cables 44internal cables 10power switch 35reseating 10twisted pair (10/100/1000BaseT) 48

cooling assembly, CPU 24, 27copier interface board

diagram of 14CPU

cooling assembly 24, 27fan cable 24, 29removing 30replacing 28, 31

CPU cooling assembly

removing 24replacing 27

Ddamage, reporting 3DHCP 49diagnostics

LED error codes 72 to 75network 81 to 82printing 83 to 88startup 76 to 77system performance 78system software installation 79, 80

DIMM 16installing 17replacing 17

Eelectrostatic discharge 3EMI approvals 64error codes 72 to 75errors

network 81 to 82printing 83 to 88startup 76 to 77system performance 78system software installation 79, 80

ESD precautions 3, 12exhaust fan


exploded view 5external connections

checking 68

Ffan

CPU 24, 27exhaust 32

Hhard disk drive 37 to 41

proper handling 37removing 38replacing 41

heatsink, CPU 24, 27

Iinstalling the system 42

Index

I-2

Index

interface boardremoving 13replacing 16

IP address 3

LLAN (local area network) 3LAN port 7, 53, 61LED codes 72 to 75

Mmotherboard


Nnetwork connections 48network errors 81 to 82networks

connecting to 48 to 49DHCP 49supported 64

Oon-board, DIMM socket 16opening the system 8

Pperformance problems 78power

clearing settings for 89CPU fan 24, 29

power supplyremoving 33replacing 35

power switch, connections to 35power-up settings, clearing 89precautions 3, 12printing errors 83 to 88

Rrebooting the system 7reinstalling the system 42removing the system 8reseating connections 10restarting the server 7routing cables 42

Ssafety approvals 64security chip 14service board


service calls, tools required 2service mode 53service switches 7, 23, 53, 61shutting down the system 6specifications 64startup errors 76 to 77system performance problems 78system software

errors 79, 80installation, network port 51installation, USB flash drive 57methods of installation 50precautions 50

System Software CDs 52, 54system specifications 64system verification

network connection 48 to 49overview 45print functionality 46

TTest Page 46tools required for service/installation 2twisted pair (10/100/1000BaseT) 48

UUSB flash drive 57USB Flash Tool CD 57, 58

Vverifying the system

network connection 48 to 49overview 45print functionality 46

No part of this publication may be reproduced,stored in a retrieval system, or transmitted inany form or by any means, electronic, mechanical,photocopying, recording, or otherwise, withoutprior written permission of the publisher.

COPYRIGHT © XXXX BYSHARP CORPORATION

ALL RIGHTS RESERVED.

The PWB’s of this model employs lead-free solder. The “LF” marks indicated on the PWB’s and the Service Manual mean “Lead-Free” solder.

The alphabet following the LF mark shows the kind of lead-free solder.

(1) NOTE FOR THE USE OF LEAD-FREE SOLDER THREAD

When repairing a lead-free solder PWB, use lead-free solder thread.

Never use conventional lead solder thread, which may cause a breakdown or an accident.

Since the melting point of lead-free solder thread is about 40°C higher than that of conventional lead solder thread, the use of the

exclusive-use soldering iron is recommendable.

(2) NOTE FOR SOLDERING WORK

Since the melting point of lead-free solder is about 220°C, which is about 40°C higher than that of conventional lead solder, and its soldering

capacity is inferior to conventional one, it is apt to keep the soldering iron in contact with the PWB for longer time. This may cause land

separation or may exceed the heat-resistive temperature of components. Use enough care to separate the soldering iron from the PWB when

completion of soldering is confirmed.

Since lead-free solder includes a greater quantity of tin, the iron tip may corrode easily. Turn ON/OFF the soldering iron power frequently.

If different-kind solder remains on the soldering iron tip, it is melted together with lead-free solder. To avoid this, clean the soldering iron

tip after completion of soldering work.

If the soldering iron tip is discolored black during soldering work, clean and file the tip with steel wool or a fine filer.

Example:

5mm

Lead-Free

Solder compositioncode (Refer to thetable at the right.)

<Solder composition code of lead-free solder>

Solder composition

Sn-Ag-Cu

Sn-Ag-Bi

Sn-Ag-Bi-Cu

Sn-Zn-Bi

Sn-In-Ag-Bi

Sn-Cu-Ni

Sn-Ag-Sb

Bi-Sn-Ag-P

Bi-Sn-Ag

a

b

z

i

n

s

p

Solder composition code

a

LEAD-FREE SOLDER

(Danish) ADVARSEL !Lithiumbatteri – Eksplosionsfare ved fejlagtig håndtering.

Udskiftning må kun ske med batteriaf samme fabrikat og type.

Levér det brugte batteri tilbage til leverandoren.

(English) Caution !Danger of explosion if battery is incorrectly replaced.Replace only with the same or equivalent type

recommended by the manufacturer.Dispose of used batteries according to manufacturer’s instructions.

(Finnish) VAROITUSParisto voi räjähtää, jos se on virheellisesti asennettu.

Vaihda paristo ainoastaan laitevalmistajan suosittelemaantyyppiin. Hävitä käytetty paristo valmistajan ohjeiden

mukaisesti.

(French) ATTENTIONIl y a danger d’explosion s’ il y a remplacement incorrectde la batterie. Remplacer uniquement avec une batterie dumême type ou d’un type équivalent recommandé par

le constructeur.Mettre au rebut les batteries usagées conformément aux

instructions du fabricant.

(Swedish) VARNINGExplosionsfara vid felaktigt batteribyte.

Använd samma batterityp eller en ekvivalenttyp som rekommenderas av apparattillverkaren.Kassera använt batteri enligt fabrikantens

instruktion.

(German) AchtungExplosionsgefahr bei Verwendung inkorrekter Batterien.

Als Ersatzbatterien dürfen nur Batterien vom gleichen Typ odervom Hersteller empfohlene Batterien verwendet werden.Entsorgung der gebrauchten Batterien nur nach den vom

Hersteller angegebenen Anweisungen.

(For USA, CANADA)“BATTERY DISPOSAL”

THIS PRODUCT CONTAINS A LITHIUM PRIMARY(MANGANESS DIOXIDE) MEMORY BACK-UP BATTERYTHAT MUST BE DISPOSED OF PROPERLY. REMOVE THEBATTERY FROM THE PRODUCT AND CONTACT YOURLOCAL ENVIRONMENTAL AGENCIES FOR INFORMATION

ON RECYCLING AND DISPOSAL OPTIONS.

“TRAITEMENT DES PILES USAGÉES”CE PRODUIT CONTIENT UNE PILE DE SAUVEGARDE DEMÉMOIRE LITHIUM PRIMAIRE (DIOXYDE DE MANGANÈSE)QUI DOIT ÊTRE TRAITÉE CORRECTEMENT. ENLEVEZ LAPILE DU PRODUIT ET PRENEZ CONTACT AVEC VOTREAGENCE ENVIRONNEMENTALE LOCALE POUR DES

INFORMATIONS SUR LES MÉTHODES DE RECYCLAGE ETDE TRAITEMENT.

CAUTION FOR BATTERY REPLACEMENT

CAUTION FOR BATTERY DISPOSAL

* Applicable for model that uses battery.

SHARP CORPORATIONDigital Document System GroupCS Promotion CenterYamatokoriyama, Nara 639-1186, Japan

COPYRIGHT © 2006 BY SHARP CORPORATION

Trademark acknowledgementsMicrosoft® Windows® operating system is a trademark or copyright of MicrosoftCorporation in the U.S.A. and other countries.

• Windows® 95, Windows® 98, Windows® Me, Windows NT® 4.0, Windows® 2000,Windows® XP, Windows® 2000 Server, Windows® Server 2003 and InternetExplorer® are trademarks or copyrights of Microsoft Corporation in the U.S.A. andother countries.

• IBM and PC/AT are trademarks of International Business Machines Corporation.

• Acrobat® Reader Copyright® 1987- 2002 Adobe Systems Incorporated. All rightsreserved. Adobe, the Adobe logo, Acrobat, and the Acrobat logo are trademarks ofAdobe Systems Incorporated.re

• All other trademarks and copyrights are the property of their respective owners.

All rights reserved.Printed in Japan.

No part of this publication may be reproduced,stored in a retrieval system, or transmitted,

in any form or by any means,electronic; mechanical; photocopying; recording or otherwise

without prior written permission of the publisher.

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