mx250 v3.0 call recording, archive and archive viewer
TRANSCRIPT
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MX250 V3.0 Call Recording, MX250 V3.0 Call Recording, Archive and Archive ViewerArchive and Archive Viewer
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MX250 Version 3.0 ArchiveMX250 Version 3.0 Archive
• Previous versions of Archive only archived IM’s• Version 3 adds:
– Fax
– Call recordings
– Voicemail
• Version 3.0 also introduces an ‘Archive Viewer’
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ConfigurationConfiguration
•Method of configuration remains the same – there are just more options to check!
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Configuration cont…Configuration cont…
• From the MX’s Web screen – download the Archive software, install it on a Windows server and point it to the MX. Create a folder on the server for the archive, then start the service.
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Configuring full time and on demand call recordingConfiguring full time and on demand call recording
• This is done at the profile level for each user
• Call recordings on demand will appear in the users Call recording inbox as usual and will be archived.
• Automatic Call recordings will get archived and can be retrieved from the viewer in MXIE
• Set the rights for the profile
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Call Recording AccessCall Recording Access
• Setting up Call recording Access effectively sets up the user as an administrator laying out privileges as the options are checked
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Archiving APIArchiving API
• There is currently no API available for the Archiving of call recordings.
• This is planned for a future release
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Configuring Call recording….Configuring Call recording….
• Assign the users to the appropriate call recording profiles
• Note: no call recording capacities have changed on the MX in 3.0
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Automatic Call recordingsAutomatic Call recordings
• Automatic call recordings can be viewed and or manipulated from MXIE depending on the rights assigned to the user form the profile.
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Call Recording And ArchiverCall Recording And Archiver
• Full time call recording does not require the Archiver to operate!
• The MX has 10Gb of disk space reserved for full time call recording.
• This equates to 720 hours of single session call recording or 12 hours using all 60 sessions.
• After this the oldest recording will be overwritten first.
• The only way to then keep the recordings is to do REGULAR backups of the system.
• The ability to search / query recordings is then essentially lost! ……. So try to sell them together!!!
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Archive ViewerArchive Viewer
• Install the Archive Access viewer in a windows machine from the web screen of the MX
• Once the application is installed, point it at the archive server and enter the archivers password
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Query builderQuery builder
• A simple intuitive interface to help you find what you are looking for
• Builds the rules for you in a similar manner that Notification works in MXIE.
• Once you build the Query – click on Execute…..
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Query ResultsQuery Results
• Upon Execution the results will be displayed in a new window.
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Call recording AnalysisCall recording Analysis
• Clicking on a call recording will provide the ability to playback the recording as well as provide all call details…. Time, date, Caller ID’s etc
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IM, VM and Fax analysisIM, VM and Fax analysis
• IM’s, VM’s and faxes are all presented in the same manor as Call recordings on the previous screen.
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SearchingSearching
• This is an alternative to building a query! All search results will be displayed in a new window…..
• All results can be exported on demand.