The journey to anew world

foreman mukono

Contemporary traditional house with modern settings.

About myself

don’t smoke or take alcohol Chef by profession enjoys cooking always my guest first before

myself/on my spare time likes watching TV cooking

shows likes to entertain people.

MY HOUSE PICTUREand

history

The mission statement•

1.To promote and allow to socialise2.To combine modern lifestyle and traditional together3.To create friendship.4.To do farming in an enjoyable manner5 practising agric tourism

About the house

-around it , they are natural trees to provide natural shade.-we recyle,reuse,and serve energy.in our kitchen we use gas stove which are a lot of energy efficient..we use solar power water heaters and energy serving bulbs..all our rooms are natural ventilated.most of our cleaning materials are inviromentary friendly

History and Location

• This house resembles a traditional burn(a house where farm produce are stored )

• The reason being the un- plastered outside and the brick style which is more of farm brick breakages

• The location of the house is in South Africa• The house has an Italian design.

HOUSE PLAN

• Zoning

Zoningground floor

• Kitchen master room• Dining room laundry• Scullery media room• Breakfast area car park area• Foyer• Butlers pantry • Butlers office• Bar• Guest toilets

Top floorFive bedrooms

• Master bedroom• Honeymoon bedroom• Three standard rooms• Linen cardboard• passage

Master bedroom

Honeymoon room

Type of linen

• the house is in South Africa .• Percale linen(sheets)• Duvets• All is white linen• Towels and its cotton• Down comforters• blankets

Care of the linen

• Always wash new linen before using• When washing I don’t dry 100%• If over dry add something dump to moister.• Comforters-I sometimes spray with Ferbreze• Air fluffy them in a dryer to avoid the smell.• Blankets ,sometimes take them to the dry cleaner• Mattress to be turned every two or three to• Keep its shape

Care of linenand

table cloth

• In case of kids stain on the mattress I use spot shot and apply febreze

• Towels I put vinegar for them to smell fresh• Table cloth I put stain proof before using them• Napkins-needs to be starched before being

used• If stained I use q20 or soak them in hot soapy

water

types of Fabrics in

the house

• Wool• Linen /duvets covers• Cotton• Polyester• Nylon• silk

Care of washing and dryermachines

• Know the machine before using it• Clean the dispenser ,once a month• Learn how to clean it• Clean the dryer every after shift• The dyer vent• should stay Lint free • Use the proper washing detergents• Don’t overload the machine

Laundry products in My butlers pantry

• Salt.vineger,..lemon juice.epsom salt. Baking soda .(these are my natural spot treaters)

• Woolite -softener• Q20-napkins, starch, napisan• Demineral water• vanish., eucalyptus oil• Omo liquid detergent• Febreze

stain treatment in my black book

• General spot-alcohol and water• Non oily remover- ammonia, dishwasher soap

and water.• Oily stain remover- glycerine, liquid soap,

water

Handy treatmentchart

for stain treatment• Alcohol- grass• Ammonia-stains• Baking soba-odours from the fridge• Club soda-keeps spills from becoming stains• Dish washer liquid-undiluted for tough stains• Handy cleaner-to remove grease• Salt-as a bleach alternative,• Shampoo-cosmetic stains• Shaving cream-to moisturise stain• White vinegar-for sued and towels

Food hygiene managementand safety

• No pets are allowed at the premises• No guest to be allowed in the kitchen• Wash hands after visiting the bathrooms• House keeping staff not to allowed in the

kitchen• To practise first in first out in the fridge• Every week freezer to be unpacked• Use ant-bacteria to wipe table surface

• Ensure the premise is clean and all the equipment is working.

• Employ properly trained people• To avoid cross contamination• Pack food properly• Use a three stage cycle to wash dishes• Daily grooming

Hazard analysis of criticalcontrol process

• This is a –applicable system, to maximise food safety and minimise food hygiene

• Hazard analysis area-kitchen• Critical control process-chopping boards and packaging ,transporting storage and

preparation• hygiene of staff

Control sheetand

risk areas

• Control –which has name and address of the supplier

• Certificate letter from health departments• Storage when delivering• Correct temperatures• Quality of products• Water quality( borehole water on my premise)• Suppliers• Correct date of expiry on products

Suppliers and vendors

• Shopping groceries done from Woolworth• Appliances –from Hirsch's• Coffee machines-from Nespresso• Linen and towels –Hirsch's• Interial décor-Design workshops• Maintenance-Estate Manager• Gardening-professional landscaper• Beds- Hastens

THE HOUSE

MY FIRST DAYAT

HOUSE

-check the fridge-house hold inventory

Lifestyle-as this house is open to the public it comprise of a combination of formal ,casual. And relaxed to private living.

-private and relaxed living is also experienced as sometimes people will have breakfast which ever time they want but not later than 10.00hrs

casual is done by some clients who are tired of town life and they just want to be away from town.-to provide the expected standard this house needs six staff members.

• Traditional farm house• Formal lifestyle• Practise green living• Built on a golf course• Use of borehole water

My structurebutler

chef Kitchen assistant

Housekeeper1laundry

Housekeeper 2 barmen

My role

• To receive , host and offer valet service to the guests

• To attend to guest needs as well as the king family• to set the dining table (create the mood)• Organise functions• Clean the fire place• Plan menu according to guest profile.• Do bookings(guest menu and book)• To organise outings for guest

• Monitor the flow of service• Do the staff duty rooster and off days• Attend to staff , guest , The King family’s needs• Daily grace• Monthly stock take• House hold shopping• To serve, clean the house and cook• To offer pillow and towel menu when taking profile

details of guest

Outings for the guest

• Rock paintings• Trout fishing• Hiking• Museum• Craft and art• Horse riding• Golf• The meander

The butler

DAILY GRACE

• Open the house• Switch on all the electrical gargets• Open all the dinning windows• Dis- arm the alarm• Check for any voice mail messages• Check in the hand over book for any agent

information/ maintenance ,orders to be done.• Plan for the day.

• Do a morning line up• Set everything ready for breakfast

Before knocking off

• Switch off all the dining room lights/switches• Get orders from the barmen in case they is need

for agent refill• Make sure all guest are comfortable• Butlers office alarm is on• Check with the chef for proper mis-place• Check e-mails• Make a daily report for the day• Switch off appliances like toaster ,urn, warmer.

MR&MRS KING’SPROFILE

AND HIS FAMILY

How they do their thingsSimple people who are tired of town life Like to do things in their own way, and away from town life.

Mr and Mrs king they are on there late 60 and 50’s of age.

They are property developersLikes to play golf during their stay Likes to host a lot as they have a lots of wealth friendsThey are family people ,with only two adult children still single but also have their own property

Mr king is a lawyer by profession and Mrs king is a book writerComes to stay twice a year and they normally stay for a week .Also they likes morning walk.Very early riser ,sometimes around 05:00am,walks up to three hrs ,if not walking they do cycling and jogging

Outings in the area

Bushman paintings

Breakfast

Breakfast they like it from 08:00 after their morning walk.MR King always like to have his breakfast with ground filter coffee .His breakfast changes depending with the plan of the day ,but he normally likes Scrambled eggs and bacon ,grilled tomato and brown bread.

Breakfast

The family crest

Schedule and task duties

My clock

-0600hrs opens the house-0630hrs chef starts

-Butler office alarm to be disarmed-switch on all the appliances-check for any breakages done the previous night -do the prep for the following morning.-polish the dining room, and vacuum.

-clear all the dirty from the previous night-clean the dining and set the breakfast table ,always make two tables one out side the porch facing the golf course and the other in side.-get the news paper, set the tea and coffee station ready-set the Butlers pantry Set house keepers stage

Clear the breakfast and clean the kitchen ,condiments to be cleaned and refilled.-hot soapy water to be used and a soak ,wash and rinse procedure to be used to clean dishes-on the surface to use the antibacterial, and all purpose

-do the prep for the following morning.-polish the dining room, and vacuum.HOUSEKEEPER 07 00hrs-to do the rooms toilets while the guest are having breakfast-starting with the guest house toilet

to change sheets after every two nights stay-load the washer ,and carry on with the rooms-do the bath ,lastly the room and the bed

Laundry instructions signs in the laundry room

Washing samples stacked in the laundry room

This sticker always encourage me when they is a lot of washing to do

Housekeeper stage

Barman 10hrs till late-to make welcome brink-to serve aperitif-to assist in general --polish glasses-daily stock check’-to assist with attending to guest.

Barman check list

The bar man

Organisation chartMR &MRS KING

GUEST’S PROFILE

BUTLER

CHEF CHEF’S ASSIATANT

HOUSEKEEPER 1

BARMEN HOUSEKEEPER2

SERVICE PROVIDED.HOSTING FUNCTIONS/VALEThouse boundaries/security

golfers having a drink after their final round of golf at the bar.-Big fire going on at the other side-Time for a snack

Valet-Maintain our masters wardrobe and here our master is Mr and Mrs king but also our guests.-valet- change towels in the changing room . Receive clients bags. Pack the wardrobe if the client wants.

Turn-down

Valet services

How to do it-always make a list of what i have unpack-pack his cloth in the presentable manner-offer to do turn down when they leave for dinner

What to do when organising a trip-first find out where they are going -make a list of what is required-find out about the weather-how long are they going to take

Start packing-with the above information i can start packing-always pack an umbrella-shampoo, pack a sweater/sweatshirt-pack a leisure wear that can be double as the recreational gear and sleepwear.-bathing suit, think ahead-find out about the place

serve space by making colour coded clothing that can fits one type of shoes.-Pay attention to detail.-toiletry, pyjams,sneakers,-always pack the heavy thing first, but also you can put things like shoes on the side pockets.-always pack an extra suit case in case they might do a shopping.-Toiletries

Unpacking -make sure all cloth are hanged correctly-make a list of what has been unpacked and confirm that list with the client before its too late and for your safe.-iron is done-hang all pants together, jackets and shorts together and shirts together

fold everything neatly and make sure all their laundry has been taken out of the laundry area.-leather wear to use a wipe off process with a damp cloth.-inventory of everything which has been packed

Boundaries-personally boundaries-no personal information to be discussed -having respect of one another-not to use one’s belonging without permission -acknowledgement of personal preference

Financial boundaries-not to use household funds for personal use-always keep receipt for anything purchased on the house’s behalf-by practising the green butler system, vegetable garden, using inviromentary friendly cleaning materials-control of daily petty cash-not to over stock goods.

Time boundaries-not to be late for anything-be punctual to work-not to be seen loitering within the premise at knight-no housekeeper to be seen in the guest rooms at night un less informed

SECURITY-Security for 24 hrs for the premise –two shifts per day and night-registration book at the entrants gate for guest and golfers with their contact numbers and address. And number plate of vehicle-to sign in when checking in ,sign out when checking out

-contact details in case of emergencies at night-check every room after guest has left.-security are provided with radio operation for

communication-one security to walk around the premise at

night-in the rooms they are electronic safes. -house is not occupied set the alarm on

-

My Staff.

Room check list

House keeping check list

• All cleaning duties are allocated to weekly• Daily, monthly and yearly.

Laundry

BUTLER’S PANTRY

-The pantry-As this is my staging area, this is next to kitchen, dinning , bar ,breakfast area and scullery. Frozen------ microwave, min bar fridge, ice machine, ice cream Crockery----cutlery, serving spoon, table cloths, all types of wine glasses tea and coffee. Cups and mugs Cleaning materials ---ant –bacteria and all purpose spray and chemical. silver polish Malicious -- menu, sword for opening champagne, cork screw

Dry goods --- pepper, salt, coffee ,spices ,rice.

cloths, all types of wine glasses tea and coffee. Cups and mugs Cleaning materials ---ant –bacteria and all purpose spray and chemical. silver polish Malicious -- menu, sword for opening champagne, cork screw

Dry goods --- pepper, salt, coffee ,spices ,rice.

Butlers office

• my butlers

.What's in there

• -first aid kit, calender .cartains,white board with maker, personal bin• -decorations• -shelves• BUTLERS BOOK.

• -service structure and programs>family needs ,wants, employ schedule, check

list ,job description, schedule of functions rules of the house ,suppliers and contractors details.

Telephone book

-local maps, house plans ,libraries, local outings stadiums sports venues.-telephone logs and cost>name/phone number and suppliers and services.

• Telephone book

• -local maps, house plans ,libraries, local outings stadiums sports venues.• -telephone logs and cost>name/phone

number and suppliers and services.

• Financial petty cash• -orders and purchases made and received• -bills paid• -bank account details for transfers• -monthly and annual summary of the

household accounts• -all financial records, disbursement voucher

bills etc ,weekly and monthly order book

• List and records• -telephone message forms• -credit card order format• -long term daily planner• -presents in stock• -forthcoming events-own resume-staff wages

-going away reminder, Christmas bonus list ,wine cellar stock, menu and guest book, instruction book.-own resume, file of employees with HR information >wages. disciplinary actions ,vacation taken-instruction book>guarantees,

Guest profileTowel menu

• Find out what theme for their stay and fold towels according to that , birthday ,valentine

• Weddings• Honeymoon• Pillow menu as well

Pillow menu

• CLOTHING

• -clothing standards• -inventory• -dry cleaning record• -usage and repair record

• CAR LOG BOOK

• Every trip taken to be recoded, reason ,time .and mileage• Mileage to be recorded when filling fuel

EXTRA KEYS

-house and ,guest rooms, car keys and rooms.Travel-agency information-names, addresses and phone numbers-insurance and emergency numbers-copies of passport.

• Personal information• -cloths size of employers ,favourite items of

employers ,family, guest• -addresses and phone number of all family

member and friends• -cultural, ethnics and religious traditions• -medical concerns>such as allergies for the

family and guest• -videos/films/plays• -Dietary drink, telephone/fax list• -long distance area codes

• List and records• -telephone message forms• -credit card order format• -long term daily planner• -forthcoming events• -going away reminder, Christmas bonus

list ,wine cellar stock, menu and guest book, instruction book.

• -own resume, file of employees with HR information >wages. disciplinary actions ,vacation taken

Renovation check list