For technical questions about your account, please call support

at 877-621-8014.

Questions about your health record? Please contact the Penn Highlands

IT Help Desk at 814-375-3070.

Log-in to The My eHealth Patient Portal by visitingwww.phhealthcare.org

/myehealthportal

Log-in Name:

______________________________

Password:

_____________________________

My eHealth PortalFOR PENN HIGHLANDS HEALTHCARE PATIENTS USING HOSPITAL BASED SERVICES

March 2018

PENN HIGHLANDS BROOKVILLE100 Hospital Road | Brookville, PA 15825

PENN HIGHLANDS CLEARFIELD809 Turnpike Avenue | Clearfield, PA 16830

PENN HIGHLANDS DUBOIS100 Hospital Avenue | DuBois, PA 15801

PENN HIGHLANDS ELK763 Johnsonburg Road | St. Marys, PA 15857

Questions and Answers about The My eHealth Patient PortalWhat is the My eHealth Patient Portal?The My eHealth Portal is an online health management tool for patients provided by Penn Highlands Brookville, Clearfield, DuBois and Elk.

How do I access the My eHealth Patient Portal?Once you have an account set up, you can access the My eHealth Patient Portal anywhere where you have access to the internet – at home, work, school, the library, etc.

Is my information secure on the Cerner Patient Portal?Yes. The My eHealth Patient Portal is HIPPA compliant and provides you with the ability to securely view, store and share your health information.

How do I get signed up to use the My eHealth Patient Portal?You will be offered a portal account during the registration process for an Emergency Department visit or inpatient admission. The person registering must be present to identify themselves to obtain an account. You must provide your email address so the invitation to join the portal can be delivered to your inbox. A temporary password will be provided by the hospital to use to set up your own password.

The My eHealth Portal empowers you to moreeffectively manage the health of you and your family in one secure, convenient location. Please join our program as we work towards a healthier population.

JOHN SMITH

JOHN SMITH

User Guide At A GlanceThe My eHealth Portal is a link from the Penn Highlands Healthcare website.

When you login, you will see the “Home” screen with access to the main content buttons across the top, a link to the HealthLines online magazine from Penn Highlands Healthcare, Key Metrics (lab, vital signs) and the greeting.

From the Home page, use the content buttons on the upper left of the screen to navigate to the key areas:

• Health Record• Appointments• Discharge Documents• Lab Results• Online Bill Pay

AppointmentsThis shows future appointments scheduled for radiology, mammography and surgical procedures at the hospital. Use the printer icon to print to your printer when available.

Discharge DocumentsYou can view your inpatient summary generated at the time of your discharge from the hospital. Download and save them if you want to.

Lab ResultsSearch for results based on date discharged from the hospital. Download and save them if you want to.

Pay My Bill OnlinePay your hospital bill online for visits after 7/1/2014 for PH Brookville and PH DuBois, visits after 3/1/2017 for PH Clearfield and after 3/1/2018 for PH Elk.

JOHN SMITH

JOHN SMITH

Menus - Upper right hand side of the page include:• Home - At any time you can click on

the “Home” link to return to the home page.

• Your login name - There is a menu under your login name that allows you to view your account access log and the “Help” menu.

• When you have completed viewing your information, use the “Sign Out” menu to logout of the secure portal.

Please note that the My eHealth Inpatient Portal is separate from the patient portal that may be used in your physician practice.

JOHN SMITH

Health Record The Health Record includes a view of clinical data from the hospital Electronic Medical Record. The Health Record is broken up into the following sections:

Health Profile - List of current medication, immunizations, given at PH Brookville, PH Clearfield, PH DuBois and PH Elk; allergies and other health issues.

Results - Lab results are available. Use the arrow at the far right of each result to trend results.

Documents - View or download clinical summaries. Downloading allows you to save them and transmit them if you choose to.

Medications - Current known medication list as reported at the hospital locations. Use the “LearnMore” link on the upper right to go to MedlinePlus a trusted reference website for medication information.

Procedures - List of procedures recorded in the hospital setting.

Visit Summaries - Allows you to download and transmit documents.

Radiology - X-ray reports are available to review.

JOHN SMITH