My JourneyBY JUHI SONDHI

DelegationTriggers – “My light bulb moment!”

Feedback from coach Self reflectionPFP – EK 725 DXB-DAR (06/06/15)

Goals – To Do List

To be able to delegate tasks effectivelyStop micro managing and give myself time to perform relevant

tasks Trusting my team members

Delegation – My Journey!

PSP Flight feedback (PFP)

Research

•Online material

Self

Assessment

Development Plans and Reflections

Learning Outcomes

Delegation – Game plan!

Self Assessment tests

Attended workshop on Leadership with Jack Black

E-Learnings

Coaching sessions from coach Mechelle on delegation

RESEARCH

Why can’t I Delegate?Can’t Delegate

because

Too busy

Won’t trust

Poor AbilityFeeling Guilty

They may be better

Only you can do it

Ref Doc : How to successfully delegate by Paul Newton (Bookboon) pg11

RESEARCH

The only “I” can do it syndrome

Resist Delegating

Prevent employees from making decisions

Revoke tasks after they have been assigned

Avoid letting employees work independently

Ref Doc : “Avoiding Micromanagement” by Elizabeth Eyre

Digging Deeper!!!

STEP 1

Delegation

STEP 2

Micro -management

STEP 3

Trust

RESEARCH

5 Steps to Delegation

Be Clear & Concise

Grant the Necessary Authority

Get Buy In

Monitor Progress

Comment When

Necessary

Ref Doc : “5 Steps Of Delegating Wisely” by Peter EconomyEK 418 – BKK-SYD-CHC – E-mail for SFS Fares Lteif

RESEARCH

Test Outcome!

Pre test in 1st month of purser pool – 57 Post test in 6th month of purser - 35

Learning Outcomes

Builds trust amongst teams and increases more

productivity

Develops skills and empowers team members

Increased customer interaction and assists in

performance management

Leadership is the art of getting

someone else to do something you

want done because he wants to do it

Feedback

Receiving & Giving FeedbackTriggers – “My light bulb moment!”

Psychometric Test (MBTI) – “I take criticism personally” (receiving feedback) and “Get over involved in other peoples problems” (giving feedback)Self reflection

Goals – To Do List

To accept feedback be it positive or developmentalGiving unbiased and clear feedback

Giving & Receiving Feedback –My Journey!

MBTI/

Self Reflection

Research

• Online material

Self

Assessment

Development Plans and Reflections

Learning Outcomes

Online Research

Attended Workshop on Advanced Coaching & Feedback

Onboard surveys/ RAG Feedback

E-learningsSelf Assessment tests

Seek coaching from coach Mechelle Lewis-Downer

Receiving & Giving feedback –Game plan!

RESEARCH

Receiving Feedback

Practice active listening

Never argue; just say thanks

Evaluate it, slowly

Be mindful

RESEARCH

Giving Feedback

Choose an appropriate time and place

Balance the positive and developmental feedback

Describe the observation specifically

Involve the individual in the solution

Establish a follow-up expectation

Learning Outcome

Comfortable with receiving developmental feedback and

following up on it

Able to give specific, timely and observed feedback to my team

THANKYOU!