Yesenia Martinez-Ramos6170 Boulder Highway Las Vegas, NV 89122

Las Vegas, NV 89122Cell: (702) 504-0196

yeseniamartinez123@hotmail.com

PROFESSIONAL SUMMARY________________________________________________________A dedicated customer service representative, with a drive for achieving customer satisfaction and building a meaningful relationship with the client.

SKILLS ________________________________________________________________________________________________________

Ability to type 70 WPM Account Managing Microsoft Outlook, Word, and Excel Phone Etiquette Exceptional organizational skills Excellent communication skills Office Skills Collections

WORK HISTORY ____________________________________________________________________________________________

SITEL (AAA)Customer Service Representative 03/15- 4/15Answer a high call volume of English and Spanish customer inquiries and requests. Process payments and resolve member concerns while building rapport and maintaining customer loyalty. De-escalate customers in stressful situations.

Dollar Loan Center4/15-CurrentCollect and verify an applicant’s personal information and financial records for the loan. Finalize loan contracts and keep clients informed of rules and obligations.

EDUCATION_____________________________________________________________________________

2013-2014 Del Sol High School (Graduated) – Las Vegas, NV