Reinaldo Lopez Philadelphia 19134

Job Function: Customer Service, Sales, Administration, Call Center, Manufacturing & Production, Merchandising, Purchasing & Retail, Transportation & Logistics Highest Education: 2-Year College Degree Associates in Business Administration

Career Summary Seeking an opportunity to work in any of the fields I have experience in with a responsible strong company that can offer what my experience is worth for the benefit of both the company and myself.

Work Experience

PreloaderUnited Parcel Service (Temp position)November 2016-PresentLoad delivery trucks, sorting packages

Customer Service Agent(Temp position)Highmark Inc. September 2016 – December 3,2016 Call center representative

Product Control Manager The Miami Herald, Miami, FL Sep '12 - Aug '16 (3 Years, 11 Months) Product Control Manager September 2012 - present The Miami Herald Miami, Florida Other/Not Classified Oversee product in 2 distribution centers. Responsibilities include oversight of 8 individuals who stack out product for distribution with newspapers. Inventory product and report any shortages to corporate. Distribution center operations including Customer service, warehouse duties, securing product, reports, service related issues and emergency route delivery, Microsoft Office Excel, Data Entry, Customer Care.

Assistant Distribution Center Manager The Miami Herald, Miami, FL Aug '05 - Sep '12 (7 Years, 1 Month) Assistant Distribution Center Manager August 2005 - September 2012 The Miami Herald Miami, Florida Other/Not Classified Promoted to Assistant Distribution Center Manager. Work alongside Distribution Center Manager in operating a Distribution center with 20,000 newspaper circulation and 103 routes. District Manager in charge of 31 routes in Hialeah and Hialeah Gardens Area. Duties include direct responsibilty for one district with over 5000 subscribers of The Miami Herald. Also sharing the oversight of 103 independent carriers and ensuring proper service and delivery for over 20,000 papers. Delivery of routes, Data Entry, extensive office work with Excel, Word, and some Powerpoint as well as Outlook. Attending weekly meetings with supervisors as well as quarterly meetings which discuss Customer Service goals, service, and problem solving. Regularly contacting customers by phone for service issues, as well as physically service checking newspapers on routes. Answering customer complaints and

responding to Division Managers requests for updates on service. Verification of associated products, management of route lists as well as route consolidation projects for assigned District, as well as all districts for Distribution Center. Supervision of two District Managers and 4 ready reserves in their duties.

District Manager The Miami Herald, Miami, FL Dec ‘04 - Aug '05 (1 Year, 11 Months) District Manager September 2003 - August 2005 The Miami Herald Miami, Florida Other/Not Classified District Manager in charge of 31 routes in Coconut Grove Area. Duties included Customer Service for district with over 5000 subscribers of The Miami Herald. Overseeing 31 independent carriers and ensuring proper service and delivery. Delivery of routes, Data Entry, extensive office work with Excel and Word as well as Outlook. Answering customer complaints and responding to Division Managers requests for updates on service. Verification of associated products, management of route lits for assigned District, assisting three other District managers in their duties. Independent Delivery Contractor The Miami Herald, Miami, FL Aug '02 - Dec '04 (2 Years, 4 Months) Independent Delivery Contractor August 2000 - December 2004 Independent Contractor Miami, Florida Other/Not Classified Independent Contractor for delivery of Miami Herald newspapers. Also assisted in training of new Independent contractors and redelivery of service complaints.

Warehouse Manager CMS Enterprises, Hialeah, FL Mar '96 - Aug '00 (4 Years, 6 Months) CMS Enterprises Hialeah, Florida Automotive and Parts Mfg Warehouse Manager for Automotive Parts wholesaler in charge of walk in counter customer service and sales, shipping-recieving, inventory. Warehouse Manager

Warehouse Manager Elmar Products Corporation, Hialeah, FL Jan '89 - Feb '96 (7 Years, 1 Month) Warehouse Manager in charge of walk in counter customer service and sales, shipping-recieving, inventory.

Warehouse Manager Ace Electric Parts (Miami), Miami, FL Mar '88 - Jan '89 (11 Months)

Duties included walk in counter sales and customer service, shipping-receiving, inventory, day end procedures, data entry.

People's Automotive Parts, Inc, Miami, FL Jan '86 - Mar '88 (2 Years, 2 Months) Store Manager January 1986 - March 1988 Store manager in charge of retail and wholesale counter sales, recieving, deliveries, customer service, and inventory.

Kelly Tractor, Miami, FL Mar '84 - Jan '86 (1 Year, 11 Months) Export Sales March 1984 - January 1986 Kelly Tractor Miami, Florida Sales person in export Department of Caterpillar Tractor parts division. Order Entry, Customer Service for Sales of Tractor Parts to Foreign Countries.

People's Automotive Parts, Inc, North Miami Beach, FL Jan '78 - Jan '84 (6 Years) Store manager January 1978 - January 1984 People's Automotive Parts, Inc. North Miami Beach, Florida Originally parts delivery in 1978 worked way up to counter sales and then store manager in charge of retail and wholesale counter sales, recieving, deliveries, customer service, and inventory.

Education Associate Degree '11 | Business administration American Intercontinental University Weston, Florida Mar '11 Major Business administration Minor in Media Production.

Hialeah High School Jul '76 July 1976 Hialeah High School HIALEAH High School Diploma General Studies

Skills Inventory (Expert)

Customer Service (Expert) Receptionist (Expert) Retail Sales (Expert) Sales (Expert) Data Entry (Expert) Excel (Expert) Shipping (Expert) Outlook (Advanced) 8 to 9 Years Word (Advanced) 8 to 9 Years Retail (Advanced) 7 to 8 Years Automotive (Advanced) 7 to 8 Years Circulation (Advanced) 6 to 7 Years Powerpoint (Advanced) 6 to 7 Years Automotive Parts (Intermediate) 4 to 5 Years Microsoft Office

(Intermediate) 3 to 4 Years Operations (Intermediate) 3 to 4 Years Route Delivery (Intermediate) 3 to 4 Years Caterpillar (Novice) 1 to 2 Years Order Entry (Novice) 1 to 2 Years